User Guide

o Smart Alerts and Event Alerts must be enabled if you want to receive motion-
based notifications.
 Trigger a Camera is offline notification. There are two different ways to trigger an offline
notification:
o Make sure the System Alerts and Offline toggles are enabled. Use the Camera
On/Off toggle in the Circle app's Settings menu or the On/Off switch below the
Circle camera to turn the camera off. Wait 10 seconds and turn Circle on.
 Change the Maximum Frequency under Event Alerts to 1m.
o Changing Maximum Frequency to 1m is preferable while troubleshooting so you
get alerts immediately.
NOTE: You should receive your first smart alert as soon as motion is detected.
Subsequently, you will only receive 1 smart alert per your defined maximum
frequency.
 Temporarily disable Smart Location to ensure that Circle isn’t disabling notifications
while you are in the same location as the camera.
 Make sure that your mobile device is not blocking notifications from the Circle app.
Check Settings > Notifications on your device’s operating system.
NOTE: System cleanup apps (for example, Clean Master) can prevent a device from
displaying an on-screen notification or playing a notification sound. Temporarily
uninstall any apps that might cause this issue.
 If the troubleshooting steps above did not resolve the issue:
o Log out and log back into the Circle app.
o Trigger a notification:
 Walk or dance in front of the camera.
 Make sure the System Alerts and Offline toggles are enabled. Use the
Camera On/Off toggle in the Settings menu of the Circle app to turn
the camera off. Wait 10 seconds and use the toggle to turn Circle on.
 Check your notifications drawer on Android or your notifications center
on iOS for any Circle Alerts.
 Uninstall and re-install the Circle app on your mobile device:
iOS:
1. Tap and hold the app until it jiggles.
2. Tap the X on the top right of the app.
3. Press the Home button.
4. Open the App Store, search for Logi Circle, and download the app again.
5. Wait for the download to complete and then open it from the Home Screen.
Android:
6. Open your device’s Settings app.
7. Tap Apps or Application Manager.
8. Tap Logi Circle in the list. You may need to scroll to reach the letter “L”.