User Guide

9. Tap Uninstall.
NOTE: Certain devices prompt you to confirm before deleting an app. Tap OK to
confirm.
10. Press the Home button.
11. Open or go to the Play Store, search for Logi Circle, click on the correct entry,
and tap Install.
12. Open the app from your Home Screen.
 After re-installing the app, log back into the Circle app.
 Enable Smart Alerts, Event Alerts and/or System Alerts but make sure Smart Location is
disabled.
 Trigger a notification:
o Walk or dance in front of the camera.
o Make sure the System Alerts and Offline toggles are enabled. Use the Camera
On/Off toggle in the Circle app's Settings to turn the camera off. Wait 10 seconds
and use the toggle to turn Circle on.
o Check your notifications drawer on Android or your notifications center on iOS
for any Circle Alerts.
 If applicable, verify to see if you have this issue when your mobile device is connected to
Wi-Fi and using cellular data.
TIP: On a mobile device, enable Airplane Mode and then enable Wi-Fi to ensure that the
phone is using the wireless internet connection in the area.
 Restart your mobile device.
If none of these troubleshooting steps resolve your issue, please reach out to us from the Circle
app (Settings menu > Help > Contact Us) or from logi.com/circle2/support with the following
information:
 The email account and name of camera(s) not receiving the notifications.
 Explanation of when you started experiencing the problem (ex. after initial setup, after a
firmware update, after an app update, after an OS update).
 Whether or not you receive notifications from other apps.
 Install the Circle app on another mobile device, enable Smart Alerts and let us know if
they work on the second device
 Submit your diagnostics (Settings > Help > Submit diagnostics).