Safety Information

Troubleshooting
Bad or no audio?
• Check if USB cable is fully inserted into the computer’s USB port. Using a non-powered USB hub may
degrade headset performance.
• Headset must be paired with base. Ensure base icon is solid white.
• If the headset becomes unpaired to the base, or if you’re pairing a new headset to the base follow
these steps:
1. Place the headset in the base.
2. After 5 seconds you will hear a tone played through the headset speaker that signals pairing has
started. The headset icon will flash indicating pairing is taking place. The icon will be solid white when
paired. If after 5 seconds you do not hear the tone and the icon does not flash, remove and re-dock the
headset.
• Check the volume level in both your media/voice application and your PC.
• Try restarting your media/voice application. Ensure the microphone is not muted.
• If you have several H820e headsets in close proximity you may experience poor audio quality which
will be improved by switching the headset to narrow band mode. Dock the headset in the base. Move
the switch to N for narrow band. Wait a few seconds until you hear a tone to indicate the setting has
been updated.
• Make sure the Logitech H820e Headset is the default audio device.
Windows Vista, Windows 7:
• Close all media/voice applications
• Go to Start/Control Panel/ Sound/Playback Devices tab.
• Choose either “Logitech Dual H820e” or “Logitech Mono H820e”.
• Click on Set Default.
• Click on the “Recording” tab.
• Choose either “Logitech Dual H820e” or “Logitech Mono H820e”.
• Click on “Set Default”.
• Restart your media/video application.
Windows 8:
•Close all media/voice applications
•From the Start Menu, select “Desktop” tile.
•From the Charms menu, select Settings>Control Panel>Hardware and then Sound.
•Go to Sound and select the “Playback” tab.
•Choose either “Logitech Dual H820e” or “Logitech Mono H820e”.
•Click on Set Default.
•Click on the “Recording” tab.
•Choose either “Logitech Dual H820e” or “Logitech Mono H820e”. Click on “Set Default”.
•Restart the media/video application.
Mac OS X:
• Close all media/voice applications
• Open System Preferences.
• Select Sound/ Output tab, and then select either “Logitech Dual H820e” or “Logitech Mono H820e”.
• Restart media/video application.
USB Jack Statement