Choosing the Right Headset for Business Use: Cost and Performance Matters A Frost & Sullivan White Paper
frost.com Introduction................................................................................................................................... 3 Collaboration Drives Modern Business...................................................................................... 3 Headsets are Critical for the New Workplace........................................................................... 5 Low-Cost Headsets Should Deliver Enterprise - Quality Experience.....................................
Choosing the Right Headset for Business Use: Cost and Performance Matters INTRODUCTION As companies continue to embrace soft phones, conferencing services and unified communications clients, they are recognizing the value in deploying headsets to all their end users – not just contact center agents and high-level managers and executives.
frost.com As a result of this shift, businesses of all sizes have embraced unified communications, including Voice over IP (VoIP) and audio, video and web conferencing; these tools allow employees to communicate and collaborate with their colleagues, suppliers and customers from anywhere and on any device, at low cost, and with ease. Today, more than half of all businesses in the US and Europe deploy video conferencing, 47% use web conferencing, and 44% use stand-alone audio conferencing (i.e.
Choosing the Right Headset for Business Use: Cost and Performance Matters UC headset Anticipated CAGR for sales are 26.5% of total UC headset sales CC&O revenue 25 20 15 39% of IT managers 10 report deploying headsets to employees 5 0 20.4% 23.1% Revenue Growth Growth in Unit Shipments Source: Frost & Sullivan HEADSETS ARE CRITICAL FOR THE NEW WORKPLACE Today’s knowledge workers operate under very different conditions than they did even just a few years ago.
frost.com Cordless headsets continue to penetrate offices and are estimated to represent more than 30% of total office headset shipments in 2013. These slightly costlier devices free up users to move around the office while participating in conference calls, allowing them to multi-task and interact with people and information. Furthermore, headsets offer ergonomic benefits.
Choosing the Right Headset for Business Use: Cost and Performance Matters LOW-COST HEADSETS SHOULD DELIVER ENTERPRISE-QUALITY EXPERIENCE The growing adoption of UC- and PC-based communications continues to transform the headset from a “nice-to-have” to a critical part of any knowledge worker’s toolbox. But as more companies look to deploy headsets to a larger user base, they must pay attention to cost.
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Choosing the Right Headset for Business Use: Cost and Performance Matters WEBCAMS MATTER, TOO External HD webcams ensure video conferencing participants see a clear, crisp picture, allowing them to get the most out of their UC applications.
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