Product Data Sheet / Brochure
4
frost.com
As a result of this shift, businesses of all sizes have embraced unied communications, including Voice over IP
(VoIP) and audio, video and web conferencing; these tools allow employees to communicate and collaborate
with their colleagues, suppliers and customers from anywhere and on any device, at low cost, and with ease. Today,
more than half of all businesses in the US and Europe deploy video conferencing, 47% use web conferencing,
and 44% use stand-alone audio conferencing (i.e., not as part of a larger video or web event).
0%
10%
20%
30%
40%
50%
60%
51%
47%
44%
VIDEO
CONFERENCING
WEB
CONFERENCING
AUDIO
CONFERENCING
Source: Frost & Sullivan
These advanced forms of communications and collaboration – combined with the new reality of the workplace,
in which employees regularly work from “public” spaces such as open ofces, kitchen tables, airport gate
areas and hotel lounges – are dramatically improved when used in conjunction with headsets, which minimize
disruption, heighten voice and audio delity, and improve overall productivity and efciency.
As businesses increasingly acknowledge the key benets that headsets bring to both end users and IT
departments in a new software-based communications environment, they are deploying them to more
of their employees. Whereas headsets were once offered only to contact center agents, executives and
administrative staff, today’s knowledge workers expect – and often receive – the technology in order to work
more productively and effectively. Today, 39% of IT managers report deploying headsets to employees, and
UC headset sales represent 26.5% of total Contact Center & Ofce (CC&O) headset revenue. They are
expected to continue to grow at a CAGR of 23.1% in terms of unit shipments and 20.4% in terms of revenue
over the next several years.