Product Data Sheet / Brochure

Choosing the Right Headset for Business Use: Cost and Performance Matters

UC headset

sales are

26.5% of total

CC&O revenue

39% of IT managers

report deploying

headsets to employees

Anticipated CAGR for

UC headset sales

20.4%

Revenue

Growth

in Unit

Shipments

23.1%

Source: Frost & Sullivan

HEADSETS ARE CRITICAL FOR THE NEW WORKPLACE

Today’s knowledge workers operate under very different conditions than they did even just a few years ago.

At the same time, the number of combined audio, video and web conferences employees are participating in

is on the rise. Companies are deploying UC technologies at a rapid pace; Frost & Sullivan’s research shows

that these are among the most-used communications and collaboration tools in the enterprise today. These

applications make it easy and cost-effective to connect employees, partners and customers around the globe,

regardless of where they are located and without the need for costly and time-consuming travel.

More and more, employees are using these services from their desktops, rather than large conference rooms

or private, enclosed ofces. Since all virtual meetings involve audio, this new way of working puts pressure on

businesses to ensure their employees are as effective as possible on their web, video and audio calls. Being able

to hear other participants is table stakes; ideally, the quality should make the experience as good as it would be

if everyone was sitting together in a quiet room. The speaker’s voice quality matters, too – meeting participants

want to be heard by other attendees, regardless of what else might be going on around them. That involves

delivering not just hi-delity audio, but also eliminating the background noise that comes from working in an

open ofce or public space.

Headsets also free up the user’s hands, since one is no longer tethered to a desk phone. This is critically

important during web conferences, in which typing within the conference environment is often an integral part

of the experience (as participants mark up documents, type in questions, and engage in sidebar chats). It’s also

valuable on video calls, allowing people to show others what’s being discussed, and in audio-only calls, by making

it easier for callers to multi-task, search for documents, and call up data while they’re on the phone.