Product Data Sheet / Brochure
6
frost.com
Cordless headsets continue to penetrate ofces and are estimated to represent
more than 30% of total ofce headset shipments in 2013. These slightly costlier
devices free up users to move around the ofce while participating in conference
calls, allowing them to multi-task and interact with people and information.
Furthermore, headsets offer ergonomic benets. Cradling a telephone handset with one’s neck and head has
never been comfortable, and this is even more true today: as people integrate web and video capabilities, and
as they spend more time working with remote colleagues and customers, they are spending more time on
interactive phone calls. Headsets help these users make their meetings as productive as they can be.
Finally, Frost & Sullivan research shows that headset users also take advantage of UCC tools far more often
than those who don’t use headsets: 68% of headset users use video conferencing (compared with 40% of
people who don’t use headsets); 65% use web conferencing (compared with 35%); 63% use audio conferencing
(compared with 33%); 57% use cloud computing (compared with 34%); and 33% use UC clients (compared
with an anemic 13%).
Figure 1 - Enterprise Technologies, Total Sample Versus Headset User
Currently, 39% of IT decision-makers use headsets, and these headset users utilize other enterprise technologies at
statistically higher rates than those who do not use headsets.
Headsets
Video Conferencing
Web Conferencing
Audio Conferencing
Cloud Computing
Unified communications client
Current headset users Non-headset users
39%
68%
40%
65%
35%
63%
32%
57%
34%
33%
13%
Source: Frost & Sullivan
Companies that deploy headsets along with their UC applications will likely see a much better return on
investment (ROI) from both the devices and the applications, and their employees will reap the benets of UC
on a much more regular and effective basis.