Installation Instructions

www.longer3d.com [e-mail]
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• Technical Support;
• Replacement Parts under Warranty terms;
How to handle a warranty case
Any warranty case must be submitted to our official support channels
(Email: [e-mail]). In case the product was bought
from a reseller, contact us first so that we can help you diagnose the
problem, then turn to your reseller for spare parts if needed.
Documentation needed for a warranty case:
1. Machine purchase order number and channel, nameplate
number on the machine.
2. A brief description of the problem along with the clear evidence
of its presence
(e.g., photos or videos)
3. On the initial contact for Customer Support further tests and
diagnostic steps
might be required to identify the root cause of the problem.
Some parts of the RAY5 inevitably “get used up” over time. For these