Warranty Guide
Phenix Performance Warranty Details
e following outlines the Phenix General Warranty Conditions and Homeowner requirements. Please read
the “Exclusion” portion of this warranty brochure and the disclaimer and limited liability discussed. e
following are warranties provided by Phenix.
Limited Stain Resistance Warranty *Please consult your carpet’s information to determine if this warranty is applicable to your purchase.
Important Information
If your carpet has a STAINMASTER® warranty you will need to le your claim with STAINMASTER® during the
rst year of ownership. You can contact them at 1-800-438-7668 or on the web at www.stainmaster.com.
No Carpet is Stain Proof. Phenix warrants that surface pile of your Phenix carpet will remain stain resistant to
most household beverage and food substances for the specied warranty period in an owner-occupied residence.
Phenix stain warranties exclude stains from substances such as bleaches, medications, acids, caustic chemicals,
bleaches, hot beverages, insecticides, paints, plant food, iodine, rust, dyes, natural dyes (berries, wines, so drinks,
powdered drinks), feces, vomit, urine, waxes and cleaning products.
Phenix warrants that the surface pile of your carpet will resist soiling due to most common household soil for the
specied warranty period. Proper cleaning is essential in reducing the level of soiling in your carpet. Carpets must
be vacuumed and professional cleaned on a regular basis to reduce soiling levels. All carpets respond to soiling
dierently. Lighter colored carpets may show soiling more than darker colored carpets. Lighter colored carpets
may require cleaning more frequently than darker colored carpets.
Exclusions
e Stain Resistance Limited Warranty does not include general soiling and/or staining from foods and that con-
tain strong colored natural dyes. Examples of food and beverage stains excluded from this warranty include, but
are not limited to, mustard, ketchup, soda, wine, chocolate, syrups, coee, teas, hot beverages, beer, sauces, and
drinks made from powdered mixes. Examples of other stains that are not covered under the warranty include,
but are not limited to, shoe polish, cosmetics, paint, acids, bleaches, acne medication, drain cleaners, plant foods,
candles, carpet deodorizers, air fresheners, vinyl and tile cleaners/polishes, disinfectants, animal foods, urine, fecal
matter, vomit, blood, body uids, and any matter that contains natural dyes and/or the ability to remove color. See
“General Terms, Limitations and Warranty Exclusions” for a full list of exclusions.
Please refer to the “Caring for Your Carpet” section for cleaning tips and helpful resources.
PHENIX FLOORING
WARRANTY INFORMATION PHENIX FLOORING
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