Warranty Guide
Quality Assurance Warranty *Please consult your carpet information to determine if this warranty is applicable to your carpet.
Phenix warrants that the carpet purchased will be free from any defects related to manufacturing during the
specied warranty period. Carpets must be installed properly. Manufacturing defects refers to any defect in the
material that occurred due to a manufacturing or workmanship error. is warranty does not cover defects such
as wrinkles, delamination, or issues related to the wear of the carpet. Matting and trac issues are not covered in
the warranty. Indentions due to furniture or other household items are not covered. All carpets must be installed
correctly and properly maintained for warranty to be valid for specied period. Phenix will not provide credit for
labor charges for appearance related defects that should have been noticed prior to installation.
Exclusions
e Quality Assurance Warranty excludes wrinkling, buckling, matting, crushing, or any change in appearance
or pile retention. ese are not manufacturing defects but are maintenance related issues. Yellowing of the carpet
is not a manufacturing defect and is not covered under this warranty. Snags and pulling of loops in carpet are
not considered a defect and are not covered in this warranty. See “General Terms, Limitations and Warranty
Exclusions” for a full list of exclusions.
Fade Resistance Warranty
Phenix warrants that the carpet purchased will not fade from sunlight, resulting in a noticeable color change
more than one unit on the AATCC Grey Scale under normal use for the warranty period specied on the produ ct
sample. Homeowners must use proper protection (i.e., window treatments, such as, but not limited to, curtains,
blinds, shades, shutters, etc.) to ensure that the carpet is not over exposed to direct sunlight.
Exclusions
e Fade Resistance Warranty excludes Yellowing or oxidization of carpeting, pooling, watermarking, ltration,
or color change due to improper maintenance. See “General Terms, Limitations and Warranty Exclusions” for a
full list of exclusions.
Anti-Static Warranty
Phenix warrants that the carpet purchased will not generate static greater than 5.0 kilovolts (a level not detectable
by most people), within the specied warrant y period. Always refer to the carpet sample to determine the
warranty coverage or ask your retailer for more information regarding the warranty on a specic product. ere
are limitations to this warranty and they can be found under the General Terms and Warranty Exclusions section
of this brochure.
PHENIX FLOORING
WARRANTY INFORMATION PHENIX FLOORING
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