Warranty Guide
General Warranty Information cont.
4. cont. Before the carpet is installed it is recommended that it sits unrolled overnight in an area
where the temperature is no less than 65°F. Allowing the carpet to acclimate will make the carpet
more pliable and easier to install. It is normal for the carpet to have a smell. is is usually
referred to as a “New Carpet Smell” and is not harmful and should be expected. Independent
testing has found that there are no harmful emissions linked to carpet.
If your room dimensions require a seam, please be aware that the seam needs to run
perpendicular to windows and large doors in order to minimize light reecting o the seam.
All seams must be sealed with an approved seam sealer. ALL SEAMS ARE VISIBLE, THIS IS
NOT A DEFECT.
All carpets must be inspected and measured before they are cut for installation. Claims will be
denied on shortages and appearance issue if the carpet has been cut. It is the sole responsibility
of the installer to measure all carpets and inspect carpets before installing them.
5. Carpet must be maintained in accordance to Phenix requirements: Please refer to the
section in this warranty labeled “Caring for Your Carpet”. It is required that your Phenix
carpet be professionally cleaned at a minimum of every 18 months. Professionally cleaned
means a cleaning by hot-water extraction. All professional cleanings must be performed by a
professional that has obtained the Carpet and Rug Institute Seal of Approval. You can obtain a
full list of certied cleaners in your area by visiting www.carpet-rug.org. Please put all cleaning
invoices and documentation with your other important carpet documents. Do not use over-the-
counter carpet cleaners on your carpet. ese cleaners will leave soap residue in your carpet
bers causing the carpet to become soiled faster. Use of these products can result in damage to
your carpet’s backing and the padding.
All of the Phenix warranties outlined in this brochure may not apply to all products manufactured by Phenix. e
specic warranty coverage for your Phenix carpet is located on the back label of the carpet sample. Any questions
related to the product and its warranties should be directed to the retailer.
PHENIX FLOORING
WARRANTY INFORMATION PHENIX FLOORING
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