Warranty Guide

Abrasive Wear Warranty

Phenix warrants that the carpet purchased will not wear from abrasion more than 10% as the result of normal

foot trac and use, within the specied warranty period. Always refer to the carpet sample to determine the

warranty coverage or ask your retailer for more information regarding the warranty on a specic product. It is

the responsibility of the purchaser and the ooring subcontractor to determine the correct carpet for the desired

application. ere are limitations to this warranty and they can be found under the “General Terms and Warranty

Exclusions’ section of this brochure.

Exclusions

e Abrasive Wear Warranty excludes wrinkling, buckling, matting, crushing, trac patterns, pooling or any

change in appearance or pile retention. ese are not manufacturing defects, but are maintenance related issues.

Snags and pulling of loops in carpet are not considered a defect and are not covered in this warranty. See “General

Terms, Limitations and Warranty Exclusions” for a full list of exclusions.

Texture Retention Warranty

Phenix warrants that the carpet purchased, if installed over recommended carpet cushion and properly maintained,

will not show abnormal changes in appearance from foot trac and normal use as a result of yarn tus losing twist

within the specied warranty period. Always refer to the carpet sample to determine the warranty coverage or

ask your retailer for more information regarding the warranty on a specic product. It is the responsibility of the

purchaser and the ooring subcontractor to determine the correct carpet and cushion for the desired application.

ere are limitations to this warranty and they can be found under the “General Terms and Warranty Exclusions”

section of this brochure.

Exclusions

e Texture Retention Warranty excludes footprints, wrinkling, buckling, matting, crushing, pooling or any

change in appearance or pile retention. ese are not manufacturing defects but are maintenance related issues.

Snags and pulling of loops in carpet are not considered a defect and are not covered in this warranty. See “General

Terms, Limitations and Warranty Exclusions” for a full list of exclusions.

PHENIX FLOORING

WARRANTY INFORMATION PHENIX FLOORING