User's Manual

MicroStrain, Inc.
30 Day Return Policy
All stock product orders from MicroStrain may be returned within 30 days for a full
refund. In order to return or exchange all or part of your order, you must contact us for a
Return Merchandise Authorization number (RMA#). Call toll free [phone] to
obtain an RMA# from a MicroStrain representative.
All returned merchandise must be in the original packaging including manuals,
accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of
the package. Return requests must be made within 30 days of the receipt date. All free
items must be returned together with purchased items in order to receive a full refund.
Any shipping and/or handling charges on the original order cannot be refunded. At our
discretion, we may levee a restocking fee of 15% of the cost of items returned.
MicroStrain is not responsible for shipping costs or damage on returned items. Units to
be returned should be packed carefully. Please be advised that packages sent by normal
US Postal Service cannot be tracked to ensure delivery. Since MicroStrain cannot provide
credit for a return without confirming its receipt, we recommend that you use a delivery
service that can be tracked and or insured.
A 30 Day Return must be initiated by receiving an
RMA from MicroStrain.
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