User's Manual

MicroStrain, Inc.
REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM
MICROSTRAIN AS PROVIDED IN THE WARRANTY PERIOD.
11. Warranty Repair. MicroStrain’s sole obligation shall be to repair or replace the
defective Product during the applicable Warranty Period at no charge to the original
owner or to refund at MicroStrain’s sole discretion. Such repair or replacement will be
rendered by MicroStrain. The replacement Product need not be new or have an identical
make, model or part. MicroStrain may in its sole discretion replace the defective Product
(or any part thereof) with any reconditioned Product, or similar Product, that MicroStrain
reasonably determines is substantially equivalent (or superior) in all material respects to
the defective Product. Repaired or replacement Products will be warranted for the
remainder of the original applicable Warranty Period from the date of original purchase.
If a material defect is incapable of correction, or if MicroStrain determines in its sole
discretion that it is not practical to repair or replace the defective Product, the price paid
by the original purchaser for the defective Product will be refunded by MicroStrain upon
return to MicroStrain of the defective Product. All Products (or parts thereof) that is
replaced by MicroStrain, or for which the purchase price is refunded, shall become the
property of MicroStrain upon replacement or refund.
12. Non-Applicability of Warranty. The Limited Warranty provided hereunder for
Products will not be applied to and does not cover any refurbished product and any
Product purchased through an inventory clearance or liquidation sale or other sales in
which MicroStrain, the sellers, or the liquidators expressly disclaim their warranty
obligation pertaining to the Product and in that case, the Product is being sold "As-Is"
without any warranty whatsoever including, without limitation, the Limited Warranty as
described herein, notwithstanding anything stated herein to the contrary.
13. Submitting A Claim. The customer shall return the Product to the original purchase
point based on its return policy. In case the return policy period has expired and the
Product is within warranty, the customer shall submit a claim to MicroStrain as follows:
i) The customer must submit with the Product as part of the claim a written description of
the Product defect or Software nonconformance in sufficient detail to allow MicroStrain
to confirm the same; ii) The original Product owner must obtain a Return Material
Authorization (“RMA”) number from MicroStrain and, if requested by MicroStrain,
provide written proof of purchase of the Product (such as a copy of the dated purchase
invoice for the Product) before the warranty service is provided; iii) After an RMA
number is issued, the defective Product must be packaged securely in the original or other
suitable shipping package to ensure that it will not be damaged in transit, and the RMA
number must be prominently marked on the outside of the package. Do not include any
manuals or accessories in the shipping package. MicroStrain will only replace the
defective portion of the Product and will not ship back any accessories; iv) The customer
is responsible for all in-bound shipping charges to MicroStrain. No Cash on Delivery
(“COD”) is allowed. Products sent COD will either be rejected by MicroStrain or become
the property of MicroStrain. Products shall be fully insured by the customer. MicroStrain
will not be held responsible for any packages that are lost in transit to MicroStrain. The
repaired or replaced packages will be shipped to the customer via UPS Ground or any
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