Quick Start Guide

Troubleshooting
1
1
1. The video doorbell is not turning on.
• Mak
e sure the breaker is turned back on.
• Mak
e sure the power source that supplies the video doorbell is 16-24 VAC. Check if the
v
oltage is printed on your doorbell transformer or use a milimeter to test the voltage.
• Check t
o see if the video doorbell can be powered on using the supplied USB power cable. This will
require a 2A (amp) USB power adapter (not included). If the video doorbell does power on with the
USB cable, then carefully go over the installation setup again.
2. The video doorbell’
s chime is not working.
• Mak
e sure to select the correct chime box in the app. You can modify these settings at any time in
Device Settings > Doorbell Chime.
• Check t
o make sure that the chime kit is wired correctly.
• Allow for the video doorbell t
o power on for 5 minutes before testing the chime.
3. How t
o reset the video doorbell to factory settings.
• Pull back the r
eset/microSD card slot cover located on the back of the video doorbell.
• Use the supplied pin and inser
t it into the tiny hole labelled RESET for 10 seconds. Wait for
an audible sound t
o conrm that the video doorbell is restarting.
4. How t
o insert or remove the microSD card from the video doorbell.
• Pull back the r
eset/microSD card slot cover located on the back of the video doorbell.
• If inser
ting, slide the microSD card into the slot (with the label side down) until it *clicks* into place.
• If r
emoving, push down gently on the microSD card. It will pop out and can then be removed.
B451AJ_QSG_EN_R1.indd 23 2020-11-03 11:43:16 AM2020-11-03 11:43:16 AM