Troubleshooting

ManualsBrandsLorex ManualsCamerasLorex 4 channel security DVR with internet remote viewing

www.lorextechnology.com

LH110 Series DVR: Frequently Asked Questions

Q: Can I remotely access the DVR using Apple Safari® on Mac?

A: Remote viewing using Apple Safari on Mac is only available on 4-channel and 8-channel

models running the latest firmware.

At this time, it is not supported on 16-channel models.

The latest firmware version can be found at www.lorextechnology.com.

Make sure to download

the correct firmware for your DVR model and read the instructions included in the zip file

before updating

your system’s firmware.

In addition, remote viewing is only supported on

Apple Safari v. 5.05 and below. To determine

which version of Safari you have, click Safari and select About Safari.

Q: Can I remotely access the DVR using Internet Explorer 9®?

A: Remote viewing using Internet Explorer 9 is only available on 4-channel and 8-channel

models running the latest firmware. At this time, it

is not supported on 16-channel models.

The latest firmware version can

be found at www.lorextechnology.com. Make sure to

download the correct firmware for your DVR model and read the instructions included in

the zip file

before updating your system’s firmware.

Additionally, you must use the 32-bit version of Internet Explorer 9 to remotely access your

DVR. To ensur

e that you are using the correct version, close Internet Explorer and

re-launch it from the Start menu, making sure to select the version that does not have

64-bit on the end. You can check which Internet Explorer version you are using by clicking

on the gear icon

and selecting About Internet Explorer.

32-bit Internet Explorer

32-bit Internet Explorer About screen 64-bit Internet Explorer About screen

If you are still unable to connect to the DVR, you can use the Lorex Client software provided

on the CD (and as a free download from www.lorextechnology.com)

to connect to your DVR

on a PC. For installation instructions, see "Lorex Client 10" in the

Instruction Manual.

Summary of content (11 pages)

PAGE 1
www.lorextechnology.com LH110 Series DVR: Frequently Asked Questions Q: Can I remotely access the DVR using Apple Safari® on Mac? A: Remote viewing using Apple Safari on Mac is only available on 4-channel and 8-channel models running the latest firmware. At this time, it is not supported on 16-channel models. The latest firmware version can be found at www.lorextechnology.com.
PAGE 2
Q: How do I change the DVR’s output resolution? A: Perform the following: 1 From live view, right-click, and click Main Menu>Advance >A/V Setup. 2 Under VGA Resolution, Select from the following resolutions: 800 x 600,1024 x 768, 1280 x 1024, 1440 x 900 4/8 channel A/V menu. 3 4 16 channel A/V menu. VGA Resolution Click Apply to save your settings. Right-click to exit the A/V setup menu. VGA Resolution The system will prompt you to restart the system. Click the OK button to restart.
PAGE 3
www.lorextechnology.com 3 4 Power on the monitor. Power on the DVR. Wait for it to boot into the main window. NOTE: After you re-connect the VGA cable between the monitor and DVR, ensure that you first turn on the monitor, and then turn on the DVR. This allows the DVR to auto-detect the connected VGA monitor. NOTE: If you still cannot see the mouse cursor or access the menu, press the 0 (zero) button on the remote control.
PAGE 4
3 4 Under Channel, select the channel you wish to configure. Beside the Record Mode drop-down menu, select Schedule. NOTE: If you select Continuous, the DVR will record all video from this channel on a 24/7 basis. 5 Click the Schedule button. The Record Schedule Setup window opens.
PAGE 5
www.lorextechnology.com To configure motion detection on all channels: 1 2 3 4 5 6 7 8 9 From the Main Menu, click Device; then click Alarm. Ensure that MD Alarm is checked. Click Apply to save your changes. Then, click Exit to return to the Device menu. Click Motion. Under Channel, select CH1. Under Motion Detect, select Enable. Under Copy To, select All. Click Copy; then click Ok. Click Apply to save your changes. Then, right-click until you have exited all menus.
PAGE 6
If you select "Enable", and want to use your own e-mail server: 1 Configure the following: • SSL: Select ON/OFF to enable/disable Secure Socket Layer protocol • SMTP Port: Enter your SMTP port. • SMTP Server: Enter your SMTP Server. • Sender: Enter the sender e-mail address. This can be any address of your choice. • Password: Enter your e-mail server’s password. • Receiver: Enter the recipient’s e-mail address. • Interval: Enter the interval the DVR waits before sending a new e-mail notification.
PAGE 7
www.lorextechnology.com Q: How do I convert backed up video footage to AVI? A: The DVR saves its backup files as proprietary video files. To share these files, you must convert them into AVI files. Note that the AVI generator can also back up audio in audio-enabled cameras. To install the AVI converter: 1 Insert the software disc in your computer’s CD/DVD rom drive or download the AVI Generator software from this location: http://lorexstore.lorextechnology.com/pdfs/ AVIGenerator-V1.8.0.0.
PAGE 8
4 Click Save As. Save As 5 Select the video folder where you want to save the AVI file. In the filename field, enter the desired file name. Click Save. Save Enter file name 6 Click Start to begin the file conversion. Start 7 Click OK once the file conversion is complete. Copyright  2013 Lorex Technology Inc.
PAGE 9
www.lorextechnology.com Q: What is the default user name and password for the system? A: By default, passwords are disabled on the system. You will not need a password access menus locally or to access the system using the browser-based remote software. A separate user name and password is required to access the system using a mobile device (such as a smartphone or tablet).
PAGE 10
3 Beside admin, select the checkbox under SEL. Select checkbox Edit 4 Click the Edit button. The User Password Setup window opens. 5 Configure the following: • Beside the PASSWORD ENABLE drop-down menu, select ENABLE. • Beside PASSWORD, enter your desired 6-digit password using the mouse. • Beside CONFIRM, re-enter the 6-digit password. Click APPLY to save your settings and then click EXIT. Click EXIT in each menu until all windows are closed.
PAGE 11
www.lorextechnology.com To change the mobile access password: 1 2 Right-click anywhere onscreen to open the Sub-Menu and select MAIN MENU. Click DEVICE>MOBILE. Mobile 3 4 Beside USER NAME, enter a new user name to connect using a mobile device. Beside PASSWORD, enter a new password to connect using a mobile device. 5 Click APPLY to save your settings and then click EXIT. Click EXIT in each menu until all windows are closed.