User Manual
8 Troubleshooting
PTZ controls are not working or are not working properly.
• Extension cables may be damaged or are not connected properly. Check
your extension cable run.
• If using an analog recorder (CVBS), make sure to properly connect
camera’s RS485 cables to the recorder. Also, set the correct PTZ proto-
col information such as address, baudrate, and parity in the analog re-
corder (CVBS). See6 Changing PTZ Protocol and Video Format, page
21 for details.
DVR motion detection is constantly triggering.
• Turn off motion detection on the channel the PTZ camera is connected
to. DVRs use video motion detection, which means they detect motion
by looking for changes between frames (images) in the video. If the
camera is moving, the DVR will detect this as motion.
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