User manual

Enable Debug (Mac only)

Usage of this function is instructed separately by customer

service. Enabling debugging for no reason is not advised, as

your computer might slow down signiﬁcantly.

When Enable Debug is activated, the menu item will change

to Disable Debug. Click Disable Debug to stop debugging

process.

Once debugging process has ﬁnished, a loupedeckLogs.zip

ﬁle will appear on your desktop. That ﬁle can be deleted if

Customer Service has not requested it.

UPDATING LOUPEDECK

A small mark appears on the taskbar icon when a new version is available:

Visit https://loupedeck.com/en/setup/ to update your software!

QUESTIONS & ANSWERS

Encountered something unexpected? Here are a few helpful hints.

Unable to install the software

Loupedeck Live uses Loupedeck Setup software that only works in 64-bit environments (Win10 and

MacOS 10.13 or later). If you have a fresh install of Windows 10, it should be 64-bit. If you have upgraded

to Windows 10 from 32-bit Windows 7, 8 or 8.1, your Windows 10 might be 32-bit. Loupedeck might work

on Windows 7 and 8 if they are 64bit versions, as the OS base is very similar to Windows 10.

Loupedeck Live is connected with USB cable but it does not connect to Loupedeck software?

1. Cable might be broken - try with another USB cable

2. Remove USB hubs and connect Loupedeck Live directly into your computer’s USB port

3. Disconnect Loupedeck Live from your computer, restart Loupedeck Software and reconnect cable

4. Uninstall Loupedeck Software and make a fresh install with the lates version of Loupedeck software

(www.loupedeck.com/en/setup)