DEFINITY® Enterprise Communications Server Generic 1, Generic 3, and System 75 8411 Voice Terminal User’s Guide Lucent Technologies — formerly the communications systems and technology units of AT&T 555-230-872 Issue 1 May 1996
Contents Your 8411 Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The PassageWay Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Connection with Analog Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 The PassageWay Button (Button #9) and the Analog Adjunct Status Button (Button #10). . . . . . . . . . . . . . . . . . . . . . . .
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Select Ring (and Ringer Volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Send All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speaker . . . . . . .
Your 8411 Voice Terminal The 8411 voice terminal is available in two models: the 8411D, shown below in Figure 1, has a display; the 8411B does not have a display. Although the display on the 8411D, along with the softkeys and display control buttons, offers the user valuable added functionality, both models are comprehensively equipped so you can make the best use of the many features of the Lucent Technologies DEFINITY® Enterprise Communications Server (ECS) Generic 1 or Generic 3 and System 75.
Starting with the upper right corner of Figure 1 and continuing clockwise: Display (on 8411D terminal only) A 2-line by 24-character display. 4 Softkeys (on 8411D terminal only) The four buttons located below the display and labeled with arrows ( ), correspond to words on the display screen. You can use the softkeys along with display control keys to access up to 12 features on your voice terminal in addition to those features administered on the call appearance/ feature buttons.
Message light A red light which goes on steadily when a message has been left for you. Check with your system manager to see how you can retrieve your messages. Dial pad The standard 12-button pad for dialing phone numbers and accessing features. The letters “Q” and “Z” have been added to the appropriate dial pad keys for directory access, and the “5” button on your dial pad has raised bars for visually-impaired users. Conference button For setting up conference calls.
Volume control button For adjusting the volume of the following: • The speakerphone or speaker when a call is in progress using the 2-way speakerphone or 1-way speaker • The handset receiver level while a call is in progress using the handset • The tone ringer when the speaker is off and either the handset is inactive or the tone ringer is active Note: When the speaker is active, the ringer volume is automatically reduced to a low setting. The volume is restored when the speaker is turned off.
Kickstand Routing channel for line cord and adjunct cord Handset jack LINE Line jack Adjunct jack ADJUNCT ! Figure 2. Bottom View of the 8411 Voice Terminal The various components which appear on the bottom of the 8411 voice terminal are shown in Figure 2 and listed and explained below. Handset jack This jack is for connecting a handset, with handset cord, to your . voice terminal.
Analog Adjunct jack RS-232-D jack Figure 3. A Rear View of the 8411 Voice Terminal The Analog Adjunct jack and the RS-232-D jack, shown in Figure 3, are located on the rear of the voice terminal. Analog Adjunct jack This RJ11C jack is used for connecting analog equipment such as answering machines, fax machines, PC or laptop data/fax modem cards, data sets or modems, audio teleconferencing equipment, and TTY machines commonly used by the hearing impaired.
The PassageWay Connection The EIA RS-232 type jack on your 8411 voice terminal provides you with an interface between the voice terminal and the COM port on an IBM-compatible personal computer. This interface allows you to access Lucent Technologies PassageWay Solution software which you can install on your PC.
PassageWay Status Indications The 8411 provides the following status indications next to Button #9 for the PassageWay connection: PassageWay Status Green Light Red Light AT Command Mode Off On PassageWay Mode On Off DCP Looparound Flash 1 Flash Switch Link Down Wink2 Wink EIA Out-of-Sync Flash Off Memory Error/Wait Modes Off Flash Program Mode On Flash 1. A Flash is a repeating pattern of 500 ms ON and 500 ms OFF. 2. A Wink is a repeating pattern of 750 ms ON and 250 ms OFF.
The RED light next to Button #10 on the 8411 shows whether the Analog Adjunct OR the 8411 voice terminal currently has control of the telephone line.
A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8411 voice terminal. Each description includes what each feature does and how you might want to use it. Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/the Exit feature (labeled Exit on the voice terminal) among the display features.
Note: If you are a covering user, you can use the Consult feature, after answering a coverage call, to call the principal (the person for whom you are answering calls) for private consultation. Then, you can add the calling party to the conversation, transfer the call to the principal, or return to the calling party. Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number, depending on your system.
Priority Calling Allows you to call an extension with a distinctive 3-burst ring to indicate your call requires immediate attention. Use when you have important or timely information for someone. Select Ring Allows you to choose your own personalized ringing pattern for your voice terminal from among eight available patterns. Use to help distinguish your incoming calls from those of other nearby voice terminals. This feature is accessed by pressing Shift and then Hold .
Display Features and Features Used with the Softkeys Note: If you are using an 8411D voice terminal (which has a display), you can also use up to 12 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you. Directory Searches for the extension of another user in your location by allowing you to key in the user’s name with the dial pad. Use as a handy quick reference source for extension number information.
How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically. General Instructions Use the following special instructions for operating your voice terminal.
Conventions Used in The Following Procedures xxxxx Feature This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red light and a green status light and is labeled with an extension number (shown as xxxxx). and Feature xxxxx LWC CnLWC Cnslt AutCB Timer [handset tones] Each of these boxes represents a button that has a feature assigned to it.
Using the Display, Softkeys and Display Control Buttons If you are using an 8411D voice terminal (which has a display), the following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the four keys labeled with arrows ( ) located directly below Prev , the display. The four display control buttons, labeled Menu , Exit , and Next are located under the softkeys.
The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature). If you want to cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature).
Other Softkey Features That May Be On Your Display Figure 5 shows the 12 default softkey features, those features that can be accessed with the softkeys when the 8411D voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY ECS G3V3 (or later) switch, the system manager may substitute other softkey features in their place. The following table is a list of these alternate features and the feature abbreviation associated with each.
Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring.
Voice Feature Procedures Handset and Speaker When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing Speaker . If your voice terminal is set for the Speakerphone feature, pressing Speaker simultaneously activates the built-in microphone so you can place and answer calls without lifting the handset. Abbreviated Dialing (AD) Note: Before you can use this feature, AD buttons must first be assigned by your system manager.
To program/reprogram an AD button 1 On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to program Note: Each AD button will hold one complete phone number or feature access code. 2 Pick up handset [dial tone] Note: If you are using the built-in speakerphone, you must either press a call appearance button or press Speaker before you begin Step 3.
To program/reprogram 1 On a separate sheet of paper, write down the outside numbers, an outside number, extension, extensions, and/or feature access codes you want to program or feature access code into a as items on your personal lists(s) personal list Note: Each phone number or feature access code is stored as a separate item. 2 Pick up handset [dial tone] Note: If you are using the built-in speakerphone, you must either press a call appearance button or press Speaker before you being Step 3.
To place a call using an AD list button or code 1 Press Pers List or Grp List or Sys List or Dial appropriate AD List code: • List 1 __________ • List 2 __________ • List 3 __________ [dial tone] Note: An Enhcd List may also be available; see your system manager. 2 Dial desired list item (1, 2, 3...
To cancel Automatic Callback 1 If you are using an 8411 with a display, press press the softkey below AutCB again (while on-hook) Menu and then If your 8411 does not have a display or if AutCB is not available on your display, press AutoCallBk again (while onhook) Bridging/Manual Exclusion You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Excl, appears on the second line of one of the feature option screens.
Call Coverage/Consult You can access the Consult feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens. To answer a call for a 1 Press xxxxx of incoming call when ring begins or green light coworker for whom you are a flashes coverage point Note: The call is not at your terminal until the green light is flashing.
Call Forwarding All Calls You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens.
Call Park You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPark, appears on the second line of one of the feature option screens. To park a call at your extension (for retrieval at any extension) Note: To use the Call Park feature on an 8411 with display (if Call Park is one of your softkey features), press Menu and then the softkey below CPark. Then hang up.
Call Pickup You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPkUp, appears on the second line of one of the feature option screens.
To add a call you’ve put on hold to another call you’re connected to 1 Press Conf [dial tone] • Held call light continues to flutter; current call light also flutters • You are given a new call appearance 2 Press xxxxx 3 Press Conf • of call on hold (first call) again All parties are now connected To drop the last party added to 1 Press Drop a conference call • Last party you added is dropped • You remain connected to other parties Note: Parties other than the last one must disconnect to be
To raise or lower the receive level volume of the handset 1 While handset is off-hook, press the Volume control button • To raise the volume, press the right half of the Volume control button labeled ; to lower the volume, press the left half of the Volume control button labeled • If your 8411 voice terminal has a display, it shows: HANDSET L>>>>> H (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.
You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, IAuto (for Automatic Intercom feature), or IDial (for the Dial Intercom feature) appears on the second line of one of the feature option screens.
Last Number Dialed You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Last, appears on the second line of one of the feature option screens.
To leave a message without ringing an extension 1 If you are using an 8411 with a display, press Menu and then press the softkey below LWC (while on-hook or off-hook) If your 8411 does not have a display or if LWC is not available on your display, press LWC (while on-hook or off-hook) or Dial Leave Word Calling access code __________ (while on-hook or off-hook) [dial tone] 2 Dial extension • Message light goes on at called voice terminal (if so equipped) 3 Hang up or press To cancel a Leave Word Cal
Mute ✔ Note: When you are talking on the handset, the Mute feature affects the microphone associated with the handset rather than the speakerphone. This feature has no effect on an external speakerphone attached to your voice terminal.
To change a regular call into a 1 If you are using an 8411 with a display, press Menu and then priority call (when you hear a press the softkey below PCall call waiting ringback tone) If your 8411 does not have a display or if PCall is not available on your display, press Priority 2 Wait for called party to answer Note: If you still receive a call waiting ringback tone, wait a few minutes and try again.
4 When you hear the desired ringing pattern, press Shift again • You hear confirmation tone (two rising tones), and your new ringing pattern is set • If your 8411 has a display, it shows the number of the ringing pattern you have selected • Red light next to Shift goes off Note: If you receive a call, go off-hook, or lose power during selection, the process is interrupted and you must start again.
Send All Calls You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, SAC, appears on the second line of one of the feature option screens.
Speaker Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your system manager to see which of these two features you can use. Use the following procedures if your voice terminal is set for the Speaker (listen-only) feature.
To mute the microphone 1 Press Mute associated with the handset so • Red light goes on and other party cannot hear you the other party cannot hear you 2 Press Mute again to resume talking to other party through handset • To activate the speaker while using the handset Red light goes off and other party can hear you again 1 Press Speaker • Red light next to Speaker and the red light next to Mute go on steadily • The speaker is active, and the handset is turned off 1 Press Speaker To end a call (whil
• If you have a display, it shows: SPEAKER L>>>>> H (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.) Note: The Volume control does not affect an external speakerphone attached to your voice terminal. To prevent the other party from hearing you Note: If the Speakerphone feature is not active, the Mute feature turns off the microphone associated with the handset (not the speakerphone).
Test/Diagnostics ✔ To test the lights and the 1 While on-hook or off-hook, press and hold display on your voice terminal • Red light next to Test goes on Test Note: If the red light next to Test flashes rather than goes on steadily, it means that the voice terminal is not communicating with the PBX. In such a case, see your system manager.
To send present call to another 1 Press Transfer [dial tone] extension or outside number • Present call is put on hold and green light next to the held call flutters • You are given a new call appearance 2 Dial number that call is to be transferred to [ringback tone] • Remain on line and announce call; if no answer or busy, return to held call by pressing its xxxxx 3 Press • Transfer again Call is sent to dialed number 4 Hang up 42
Display Feature Procedures This section includes the procedures for seven display features you may use with the 8411 voice terminal equipped with a display. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey features. For procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys, see “Using the Display, Softkeys, and Display Control Buttons” earlier in this guide.
Directory You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Dir, appears on the second line of one of the feature option screens. If the Directory feature is used while any of the (softkey) feature option screens are displayed, the directory information is displayed for five seconds, and then the display reverts back to the previous softkey display.
Exit (Normal) To exit any display feature and return to Normal (callhandling) Mode display ✔ 1 Press • Exit Display will show call information for active call appearance Inspect You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Inspt, appears on the second line of one of the feature option screens. Note: If you are currently on a call and a new call comes in, the display automatically shows you information on the new call.
Message Retrieval To see your messages when your Message light is on (while on-hook, off-hook, or on a call) 1 Press To return a call to message sender 1 Lift handset Msg Rtrv 2 Press Next Msg to see first message (and then for each following message) 2 Press Call Disp while any part of message is shown Note: You can also leave your handset on-hook. The speakerphone will turn on automatically when you press Call Disp .
To exit any display feature and return to normal display 1 Press • Exit Display will show call information for active call appearance Stored Number You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, View, appears on the second line of one of the feature option screens.
To see the number you last dialed 1 Press Menu and then press the softkey below View or, if View is not available on your display, press Stored 2 Press the softkey below Last or, if Last is not available on your display, press LastDialed or Dial Last Number Dialed code __________ Time/Date You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, TmDay, appears on the second line of one of the feature option screens.
Tones and Their Meaning Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones • 1 ring — A call from another extension. • 2 rings — A call from outside or from the attendant. • 3 rings — A priority call from another extension, or from an Automatic Callback call you placed.
Troubleshooting Problem A feature doesn’t work as noted in this guide. Solution 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this feature is administered on your voice terminal. 4 You may have an older version of System 75; thus, some features may operate differently from the procedures described in this guide.
Problem Solution The telephone doesn’t ring. 1 Make sure the ringer is turned on. 2 Set the ringer volume to a higher level. 3 Place a test call from another extension to your extension. 4 Check the line cord to make certain it is securely connected at both ends. 5 If there is still a problem, see your system manager. The lights do not go on next to the buttons. 1 Press Test to check if the voice terminal lights go on. 2 Check the line cord to make certain it is securely connected at both ends.
Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. call appearance A button used exclusively to place or receive calls.
on-hook When the handset is left on the cradle and the speakerphone is turned off. party A person who places or answers a call. personal list One of the four types of Abbreviated Dialing lists; programmable by the system manager or by you, the user. Contains telephone numbers of your choice, and stores each of them as a single-digit list item. personal list item One of the 10 available slots on an Abbreviated Dialing personal list.
voice terminal A telephone equipped with an array of specifically designed features (for example, Shift button, Message light, etc.) and functional capabilities that distinguish it from a conventional telephone.
Blind Perf Quick Reference Lists FEATURE ACCESS CODES Feature Code ABBREVIATED DIALING List 1 Feature Code CALL PICKUP LAST NUMBER DIALED List 2 LEAVE WORD CALLING List 3 Cancel Program PRIORITY CALLING CALL FORWARDING ALL CALLS SEND ALL CALLS Cancel Cancel CALL PARK Answer Back
Miscellaneous Abbreviated Dialing* Item No. Personal List 1 Personal List 2 Personal List 3 Name Name Name Description Extension Message 1 Attendant 2 AUDIX 3 4 5 6 7 8 9 0 * You may have as many as 3 Personal Lists. On System 75 and DEFINITY G3V3 (and prior) switches, each list can have either 5 or 10 items. See your system manager. On DEFINITY G3V4 (and later) switches, you can have up to 100 entries. In this case, photocopy this form for as many Personal List entries as you need to record.
