DEFINITY® Extender Rack Model 3000 & Analog Switch Card Model 3100 System Administrator’s Guide 555-025-116 Comcode: 108373465 October 1998 Issue 1
Copyright 1998, Lucent Technologies 555-025-116 All Rights Reserved Printed in Canada Issue 1 October 1998 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Federal Communications Commission Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Ordering Information Call: Lucent Technologies Publications Center Voice 1 800 457-1235 International Voice 317-322-6791 Fax 1 800 457-1764 Write: International Fax 317-322-6699 Lucent Technologies BCS Publications Center 2855 N. Franklin Road Indianapolis, IN 46219 Order: Document No. 555-025-116 Comcode 108373465 Issue 1, October 1998 Support Telephone Number In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day.
Contents Customer Support Information Support Telephone Number.......................................................................vii Security of Your System: Preventing Toll Fraud ....................................viii FCC Regulations .........................................................................................x Equipment Attachment Limitations...........................................................xii Limited Warranty ...................................................................
Contents 1. Product Overview What a typical installation looks like....................................................... 1-4 DEFINITY Extender Model 3000 Rack Description .......................... 1-5 DEFINITY Extender Model 3100 Card Description........................... 1-6 The Switch Management Interface .......................................................... 1-7 2. Specifications DEFINITY Extender Model 3000 Rack Specifications ......................
Contents 4. Installing Switch Cards How to Install Switch Cards in the Rack..................................................4-3 5. Configuration Configuration Steps ..................................................................................5-3 How to Configure the Remote Module ....................................................5-4 How to connect to the ADMIN Port.........................................................5-5 How to install the Switch Management Interface.............................
Contents 6. Troubleshooting How to Identify Problems........................................................................ 6-3 Baseline Checklist ................................................................................... 6-3 General Troubleshooting Tips ................................................................. 6-4 LED Light Sequences ..................................................................... 6-5 Status Menu Information ..........................................................
Important Safety Instructions The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS To reduce the risk of fire, electrical shock, and injury to persons when installing telephone equipment, always follow basic safety precautions including: • Read and understand all instructions.
Important Safety Instructions • Use only Lucent Technologies-manufactured DEFINITY Enterprise Communications Server (ECS) circuit packs, carrier assemblies, and power units in the DEFINITY ECS control unit. • Use only Lucent Technologies-recommended/approved DEFINITY ECS accessories. • Do not install this product near water, for example, in a wet basement location. • Do not overload wall outlets, as this can result in the risk of fire or electrical shock.
Customer Support Information Support Telephone Number In the USA only Lucent Technologies provides a toll-free customer Helpline (1 800 242-2121) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your Lucent Technologies authorized representative. Outside the USA If you need assistance when installing, programming, or using your system, contact your Lucent Technologies authorized representative.
Customer Support Information Security of Your System: Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it. Some individuals use electronic devices to prevent or falsify records of these calls.
Customer Support Information Security of Your System: Preventing Toll Fraud continued To minimize the risk of unauthorized access to your Lucent DEFINITY Extender Model 3000 and Model 3100: When possible, restrict the off-network capability of offpremises callers, using calling restrictions, Facility Restriction Levels, and Disallowed List capabilities. When possible, block out-of-hours calling through Time-of-Day Routing.
Customer Support Information FCC Regulations Lucent DEFINITY Extender Models 3000 and 3100 comply with Part 68 of the FCC rules. On the bottom of the Rack is a label that contains the ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. For Public Switch Network: Ringer Equivalence Number (REN): 0.9B The REN is used to determine the quantity of devices which may be connected to the telephone line.
Customer Support Information FCC Regulations continued For repair and warranty information, please contact: Lucent Technologies Inc. at 1-800-242-2121. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved. The FCC prohibits customer provided terminal equipment to be connected to a party line or to be used in conjunction with coin telephone service.
Customer Support Information Equipment Attachment Limitations The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. Industry Canada REN: 0.38 The department does not guarantee the equipment will operate to the user’s satisfaction.
Customer Support Information Limited Warranty Lucent Technologies Inc. warrants this equipment to be free of defects in materials and workmanship for a period of one year from date of shipment. All defects within this time will be repaired without charge upon return of the unit to the factory. This warranty is null and void if the manufacturer determines that any modifications have been made to the unit or the unit has been subjected to physical or electrical stress.
Customer Support Information Software End User License Agreement BY LOADING OR USING THE SOFTWARE, YOU ARE CONSENTING TO BE BOUND BY THIS AGREEMENT. DISCLAIMER OF WARRANTY. SOFTWARE IS PROVIDED ON AN "AS IS" BASIS, WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND, EXPRESS OR IMPLIED. LUCENT TECHNOLOGIES EXPRESSLY DISCLAIMS AND EXCLUDES THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS BORNE BY YOU.
Customer Support Information Software End User License Agreement continued LIMITATION OF LIABILITY. RECOGNIZING THAT YOUR RIGHT TO USE THE SOFTWARE IS PROVIDED FREE OF CHARGE, YOU AGREE THAT IT IS FAIR, REASONABLE, AND NOT UNCONSCIONABLE TO RELEASE LUCENT TECHNOLOGIES AND OTHERS FROM ANY LIABILITY ARISING IN CONNECTION WITH THE SOFTWARE.
About This Manual Intended Audience This manual is intended to help with the installation, configuration, and maintenance of the Lucent DEFINITY Extender Model 3000 and Model 3100. It is intended for use by anyone needing such information, including system administrators, support personnel, and technicians. Terms and Conventions The Lucent DEFINITY Extender Model 3000 is henceforth referred to as the Rack. The Lucent DEFINITY Extender Model 3100 is henceforth referred to as the Analog Switch Card.
About This Manual Conventions used in this Manual Certain type fonts and styles are used as visual cues to help you rapidly understand the information presented: Example Purpose NOTE: Do not recycle old passwords. Italics indicate a note to add additional reference information. Enter the new password and click Change. Text in bold print is used to indicate a menu option or acceptance block within the Switch Management Interface software.
About This Manual How to Use This Manual The manual is divided into eight chapters as follows. Title Chapter Number Description 1 Product Overview Provides a product overview, Rack description and information on Analog Switch Cards. 2 Specifications Lists all appropriate electrical, communications, and data specifications. 3 Rack Installation Provides information for the installation of the Rack. It includes pre-installation checklists and connectivity information.
About This Manual How to use this Manual continued Chapter Number Title Description 4 Installing Switch Cards Explains the steps necessary to quickly install new Analog Switch Cards in the Rack. 5 Configuration Provides information for configuring the Rack and all Switch Cards to communicate with the appropriate remote modules, using Lucent Technologies Switch Management Interface or a PC running a terminal emulation program.
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Product Overview Chapter Contents Subject Product overview Rack description Card description Switch Management Interface description Page 1-2 1-5 1-6 1-7 Issue 1 October 1998 1-1
Product Overview Product Overview Introduction This chapter provides a product overview that includes: q Product summary q Product descriptions Product Summary The DEFINITY Extender Model 3000 is a high-density switch-side device that connects to the DEFINITY ECS’ digital line interface. The Rack can be configured with up to 12 Switch Cards, which are sold separately.
Product Overview Description Switch Card Model Remote Module Model Analog Extenders ISDN Extenders 3100 1101 Number of simultaneous users per card 1 3200 2101 Table 1-1. Remote Module Compatibility 2 Note: Switch Cards and Remote Modules are sold separately from the Rack. Contact your Lucent Technologies representative for information. Each remote user is assigned and can communicate with any one or all of the Switch Cards.
Product Overview What a typical installation looks like Typical installation The Rack is co-located with the DEFINITY ECS. A remote module is required to connect to the terminal at the off-premise location(s). Figure 1.1 below, illustrates a typical installation. Figure 1.1 Typical Installation Figure 1.1.
Product Overview DEFINITY Extender Model 3000 Rack Description Description DEFINITY Extender Model 3000 is a central site device installed at the DEFINITY ECS location. It is mounted to a chassis in the equipment room and powered by an internal 120V power supply. The Rack accommodates up to 12 Switch Cards allowing 12 remote users (using Model 3100 Switch Cards) access to the system.
Product Overview DEFINITY Extender Model 3100 Card Description Description The Analog Switch Card is a PCB (Printed Circuit Board) with circuitry that provides functionality similar to the Model 1100 Switch Module. Functions include: • Access to all features of the system. • Data connectivity via a Terminal Server or Remote Access Server. Each Model 3100 Switch Card communicates with one Remote Module Model 1101 (sold separately) and can extend one Lucent terminal.
Product Overview The Switch Management Interface Introduction The DEFINITY Extender Switch Management Interface is a Windows-based software package that provides a user-friendly interface for the DEFINITY Extender system administrator. The Switch Management Interface, when connected through to the ADMIN port of the Rack, is used for the configuration, status, troubleshooting, monitoring, and software upgrades for all 12 Switch Cards simultaneously.
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Specifications Chapter Contents Subject Introduction Rack Specifications Card Specifications Page 2-2 2-3 2-4 Issue 1 October 1998 2-1
Specifications Specifications Introduction This chapter contains information on specific electrical and mechanical parameters. It is provided as a reference on the design of the Rack and cards. Minimum Data Rate The Switch Cards within the Rack operate on a standard analog line. A minimum data rate of 14.4 Kbps is required for voice functionality. The recommended data rate is 19.2 Kbps. Contact the local telephone company for special conditioning if these rates cannot be maintained.
Specifications DEFINITY Extender Model 3000 Rack Specifications Item Approvals Size Specification NRTL/C, FCC, Parts 15 and 68, Class A, Industry Canada 12 card frame Capacity 12 Switch Cards Number of users 12 (using DEFINITY Model 3100 Cards) Power Requirements One internal 120V regulated power supply, which provides 12VDC and 5VDC.
Specifications DEFINITY Extender Model 3100 Card Specifications Specification Approvals Communication Modem Connect Rates Voice Compression Data Type Data Impedance Data Tx Level Data Rx Sensitivity User Data Port Data Type Data Rate Settings Parity Setting Data Bits Setting Stop Bits Setting Description NRTL/C, FCC, Parts 15 and 68, Class A, Industry Canada 14.4, 16.8, 19.2, 21.6, 24.0, 26.4, 28.8, 31.2, 33.6Kbps G.723.1 (6.3Kbps) Rockwell V.
Rack Installation Chapter Contents Subject Introduction Lucent Supplied Equipment Customer Supplied Equipment How to Prepare Site Rack Backplane How to secure the Rack How to wire the Rack How to connect the Switch Card to the Data Network Before you Power Up the Rack Page 3-2 3-2 3-3 3-4 3-6 3-8 3-9 3-14 3-17 Issue 1 October 1998 3-1
Rack Installation Rack Installation Introduction This chapter provides the following information: q Pre-installation requirements q How to install the Rack hardware q How to wire the Rack backplane for connections to the PSTN and DEFINITY ECS.
Rack Installation Customer Supplied Equipment NOTE: DEFINITY ECS telephones are not supplied with either the Switch Cards or the remote modules. These items must be ordered separately. Contact your Lucent Technologies representative for information. You must supply the following for installation: q DEFINITY ECS two-wire, 24-port TN-2224 circuit pack or the older 16 port TN2181.
Rack Installation How to prepare the site for installation Location Checklist q q q q Reference Document Installation Requirements DEFINITY ECS Checklist The maximum length of cable between the Rack and the DEFINITY ECS is 500 ft (150 meters). The Rack’s power supply and cabling should be installed away from high power/high RF noise devices such as computers, fans, fluorescent ballast, power supplies, etc. Use good wiring practices.
Rack Installation Electrical Requirements The system has been designed to operate from 120 VAC 60 Hz. Power should not be applied to the Rack until specified in the installation procedures. Phone Line Requirements Standard analog lines from the CO, or analog lines off circuit packs of the DEFINITY ECS, (TN746B). Safety Checklist ❐ Never install telephone wiring during a lightning storm. ❐ Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
Rack Installation Rack Backplane connectors Introduction Figure 3.1, shown below, illustrates the Rack backplane. All connectors, both RS-232 and 50-pin, are labeled. Detail “A” details the COM ports for all Switch Cards. Refer to Table 3-1, on the next page for connector descriptions. Note: COMB ports are not used with Model 3100 Switch Cards. Figure 3. 1.
Rack Installation Connector ID/Label ADMIN PORT Description RS-232, DB9 female connector used to interface with the Switch Management Interface, running on a PC.
Rack Installation How to secure the Rack to a chassis Introduction The following procedure explains the steps necessary to secure the Rack to an existing chassis. Procedure 1. Position the Model 3000 Rack so the mounting “ears” of the Rack frame are aligned with the mounting holes of the chassis. (see Figure 3.2 below) 2. Secure the Rack with mounting hardware (4 screws) provided. Figure 3.2 Rack Mounting Figure 3.2.
Rack Installation How to wire the Rack to the PSTN and DEFINITY ECS Introduction The following procedure provides wiring information to connect the mounted Rack via the backplane connectors to the PSTN and to the digital ports on the DEFINITY ECS. (see Tables 3-2, 3-3, 3-4 and 3-5 for pinouts and wiring details) Definitions Twisted Pair: Two insulated copper wires twisted around each other to reduce interference with other electrical sources. Numbers refer to pin numbers on the 50 pin female connector.
Rack Installation Connections from DEFINITY ECS Digital port to Rack (Cards 0-5) Twisted Pair 1 26 2 27 5 30 6 31 9 34 10 35 Rack Termination Wire Port Card Tip Ring Tip Ring Tip Ring Tip Ring Tip Ring Tip Ring 1 1 2 2 1 1 2 2 1 1 2 2 0 0 0 0 1 1 1 1 2 2 2 2 Twisted Pair 13 38 14 39 17 42 18 43 21 46 22 47 Rack Termination Wire Port Card Tip Ring Tip Ring Tip Ring Tip Ring Tip Ring Tip Ring 1 1 2 2 1 1 2 2 1 1 2 2 Table 3-2.
Rack Installation Connections from DEFINITY ECS Digital port to Rack (Cards 6-11) Twisted Pair 1 26 2 27 5 30 6 31 9 34 10 35 Rack Termination Wire Port Card Tip Ring Tip Ring Tip Ring Tip Ring Tip Ring Tip Ring 1 1 2 2 1 1 2 2 1 1 2 2 6 6 6 6 7 7 7 7 8 8 8 8 Twisted Pair 13 38 14 39 17 42 18 43 21 46 22 47 Rack Termination Wire Port Card Tip Ring Tip Ring Tip Ring Tip Ring Tip Ring Tip Ring 1 1 2 2 1 1 2 2 1 1 2 2 9 9 9 9 10 10 10 10 11 11 11 11 Table 3-3.
Rack Installation Connections from PSTN to backplane (slots 0-5) Twisted Pair 1 26 5 30 9 34 Rack Termination Wire Card Tip Ring Tip Ring Tip Ring 0 0 1 1 2 2 Twisted Pair 13 38 17 42 21 46 Rack Termination Wire Card Tip Ring Tip Ring Tip Ring Table 3-4.
Rack Installation Connections from PSTN to backplane (slots 6-11) Twisted Pair 1 26 5 30 9 34 Rack Termination Wire Card Tip Ring Tip Ring Tip Ring 6 6 7 7 8 8 Twisted Pair Rack Termination Wire Card 13 38 17 42 21 46 Tip Ring Tip Ring Tip Ring 9 9 10 10 11 11 Table 3-5.
Rack Installation How to connect the Cards to the Data Network Introduction Each Switch Card installed in the Rack can be connected to the corporate LAN via a Remote Access Server or Terminal Server. A standard RS-232 DB9 male connector plugs into the appropriate COMA port (COMB not used for Model 3100 Analog Cards) on the Rack backplane. Each Switch Card acts as a DCE. When a remote module connects to a Switch Card, the pair extends the RS-232 port to the remote location.
Rack Installation How to connect the Cards to the Data Network continued Remote PC Connectivity q q Connect your Personal Computer (COM port) or data terminal to the RS-232 port on the remote module. A 9-pin straight through cable will work for many Personal Computers. An adapter is needed if the PC does not have a 9-pin connector. NOTE: The RS-232 cable length must not exceed 50 feet.
Rack Installation RS-232 DB-9 Connector Pinouts Introduction PIN Table 3-6, shown below, lists each pin within the RS-232 connector with the signal description and direction of data flow. 1 EIA DESIG RLSD 2 RD 3 SD 4 5 6 7 8 9 DTR SG DSR RTS CTS RI DESCRIPTION DIRECTION Received Line Signal Detector Received Data at DTE Transmitted Data from DTE DTE Ready Signal Ground DCE Ready Request to Send Clear to Send No Connection Output Output Input Input Common Output Input Output NA Table 3-6.
Rack Installation Before you Power Up the Rack Introduction Rack Checklist This procedure will detail the necessary steps to perform BEFORE bringing the loaded Rack online. q The Rack is secured properly. q The power cord is connected. q q Rack position “Card 0” contains the latest Switch Card (Model 3100) loaded. The appropriate 50-pin female connectors are connected to the Rack backplane and wired to the DEFINITY ECS and PSTN.
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Installing Switch Cards Chapter Contents Subject Introduction DIP Switch Settings How to Install the Switch Cards in the Rack Page 4-2 4-3 4-3 Issue 1 October 1998 4-1
Installing Switch Cards Installing Switch Cards Introduction Important Information This chapter explains the steps necessary to quickly install and configure new Model 3100 Switch Cards in the Rack. q When setting up the Rack for the first time, place the first 3100 Switch Card in Rack position labeled Card 0. (This is the slot furthest from the power supply) Note: This is required for the Rack to communicate with the Switch Management Interface software on your PC.
Installing Switch Cards DIP Switch Settings Each Switch Card is equipped with a four position DIP switch, all of which should remain in the OFF position. Note: If they are NOT all OFF, your Switch Card will not function properly. How to Install Switch Cards in the Rack Procedure 1. Carefully slide the card into the chosen slot in the Rack. (see Figure 4.1) Note: Component side of the card (the side where the LED is mounted) should face the power supply of the Rack. 32:(5 6833/< Figure 4.1.
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Configuration Chapter Contents Subject Introduction Configuration steps How to configure the remote module How to connect to the ADMIN port How to install the Switch Management Interface How to start the Switch Management Interface Password file options How to open a user password file How to create a user password file Initial card detection How to change administrator password User access code overview How to add/remove users How to create user groups How to add/remove users from user groups How to assig
Configuration Configuration Introduction This chapter provides information for configuring Switch Cards to communicate with the appropriate remote modules. The Switch Management Interface or a PC running a terminal emulation program can be used to configure cards. System Administrator The system administrator has complete control of the entire Rack. Only the system administrator should have access to the Switch Management Interface. To set up the Rack: 1.
Configuration Configuration Steps To configure the Rack and Switch Cards using the Switch Management Interface: 1. Install the Switch Management Interface on the PC. (see page 5-6 for more information) Connect the PC to the ADMIN Port (P110) of the Rack. 2. Run the Switch Management Interface. Click on the Settings icon to select the PC’s COM port to connect to the Rack (ADMIN port). (page 5-30 for more information) 3. Open or create a password file.
Configuration Configuration Steps continued 8. Assign User Groups to Switch Cards. Select the Hardware tab on the left and then the Passwords tab in the center of the screen. Assign User Groups to cards. (see page 5-24 for more information) 9. Upload the User Groups to Switch Cards. This can be done individually, but it may be easier to do all the cards at once. Click on the Passwords icon and follow the instructions. (see page 5-26 for more information) 10.
Configuration How to connect to the ADMIN Port Introduction The ADMIN port provides a direct connection to all features and functions of the Switch Management Interface and the ability to configure, monitor and troubleshoot all Switch Cards in the Rack. Required cable A standard RS-232 serial straight-through (DB-9, Male) cable is required. Use this cable to connect the PC’s COM port to the ADMIN Port (P110) on the back of the Rack. (see Figure 5.
Configuration How to install the Switch Management Interface Note: The Switch Management Interface software must be installed before the ADMIN port can be used to configure Switch Cards. The Switch Management Interface is compatible with Windows 95 and Windows NT 4.0. The software is provided on two floppy diskettes. Installation uses the standard Windows 95 install wizard to create a Switch Management Interface program group in Windows. Procedure Important: Close all open applications before installing.
Configuration How to install the Switch Management Interface continued 5. The welcome screen appears, click Next. (see Figure 5.3 below) Figure 5.3.
Configuration How to install the Switch Management Interface continued 6. Click Next at each screen. 7. The setup program will ask for disk 2 of 2. Insert disk two into the floppy drive, click OK. 8. Setup will complete the installation. Click Finish. Note: The program will ask if you want to restart the PC. Click Yes to restart it now, or No to restart it later. 9. Remove diskette two from the floppy drive.
Configuration How to Start the Switch Management Interface Procedure 1. Once the Switch Management Interface has been properly installed, and the PC restarted, click Start/Programs. 2. Locate the Lucent Technologies program group folder and select Switch Management Interface. 3. The following Startup screen appears. (see Figure 5.4 below) Figure 5.4.
Configuration Password File Options Select from three options: q q q Create new Password Database. This selection will create a new password file. Select this option if this is the first time you have opened the Switch Management Interface. Open a Password Database. This selection will open an existing password file. Open your last Password Database. This selection will open the last active password file.
Configuration How to Open a User Password File Introduction The Switch Management Interface stores user, user group, and password information for the Rack in a user password file. Example: test1.pwd Note: For the initial setup of the Rack a “New” password file must be created before any User information can be entered, or status information can be displayed. (see page 5-12 for more information) Procedure To connect to the Rack and configure Switch Cards: 1.
Configuration How to Create a User Password File Procedure To connect to the Rack and configure Switch Cards: 1. Select Create a new Password Database from the Options menu, (see Figure 5.5) and type in a name for the new password file. (see Figure 5.6 below) 2. Click Open. You will be automatically connected to the Rack. Message reads: Status: Please wait while detecting hardware…………… Note: The Switch Management Interface will automatically detect Switch Cards installed in the Rack. Figure 5.6.
Configuration Initial Card Detection Introduction Once a password file has been created or opened, the software automatically connects to the Rack and detects the Switch Cards that are installed. Note: If the Switch Cards are not being detected, check your PC COM port, RS-232 cable, and communication settings within the Switch Management Interface. (see page 5-30) Displaying Information To view information for a specific card, click on the card shown under the Hardware tab (see Figure 5.7 below).
Configuration Initial Card Detection continued If this is the first card you have accessed since opening the Switch Management Interface, the following screen will appear. Figure 5.8. Administrator password screen IMPORTANT: You must enter the administrator password to proceed. Default password is 000000. Once you enter the administrator password you will have complete access to all Switch Cards in the Rack. You should change it immediately as this password also allows remote user access.
Configuration How to Change the Administrator Password How the administrator password works The administrator password not only provides access to all Switch Cards from the Switch Management Interface, it also provides an Access Code to allow a remote user to connect. This is why it is very important to change the administrator password from its default of 000000. When you add users to user groups, user ID’s are automatically assigned from 01-99. User ID 00 is always reserved for the administrator.
Configuration How to Change the Administrator Password continued Procedure Note: The administrator password can also be changed by selecting the Tools menu and choosing Change Password. 1. Whenever you are prompted to enter the administrator, you can click Change. The following dialog box appears: Figure 5.9. Change administrator password 2. Enter the Old Password (default password is 000000). Note: If you have forgotten the administrator password, see page 6-33, in Chapter 6. 3.
Configuration User Access Code Overview Introduction Reference The Switch Management Interface allows the system administrator to manage password information and user configurations for the entire Rack, using a single ADMIN port. q Each user entry in the password database contains the first and last names of the user as well as the user’s password. (see page 5-19 for more information) q Users are assigned to user groups in order for them to be uploaded to switch cards.
Configuration User Access Code Overview continued Password Sequence of digits assigned by the administrator or randomly generated by the Switch Management Interface, assigned to a specific user which must be entered at the remote site to gain access to the DEFINITY ECS. Remote User Access Code When a remote user attempts to “Go online”, they are prompted for a password after the remote module connects.
Configuration How to Add/Remove Users User Password guidelines q q q q Up to 100 passwords can be programmed into each Switch Card. Passwords are retained in non-volatile memory inside the Switch Cards All user access codes must contain 8 to 10 digits, including user ID and remote change digit. The 00 user ID is reserved for the administrator. Adding Users 1. Click Users tab. 2. Click ‘+ Add User’. 3. Double click on the “first” and “last” name fields, and enter user’s information. 4.
Configuration How to Create/Delete User Groups Introduction A user group is a logical list of users stored in a password file (.pwd). The administrator can add, remove and modify the user groups. In addition, the administrator can add, remove, or modify users within a user group. Once users are assigned to user groups, user ID’s are automatically created by the system. Every user group has user ID’s 01-99 available.
Configuration How to Create/Delete User Groups continued 2. To create a user group, click the ‘+ Add Group’ tab just above the user group listing. Assign a name for the user group and click OK. Figure 5.13. Assign a user group name or 3. To delete a user group, select the user group and click the ‘- Delete Group’ tab just above the user group listing. Confirm the delete by clicking Yes . Note: A deleted user group cannot be recovered.
Configuration How to Add/Remove Users from User Groups Procedure 1. Click the User Group tab. The screen displays the database of user groups on the left side, and the right side will list all the available users. 2. Click the User Group to be modified. 3. Add or remove users to or from the list on the right side of the screen. (see Figure 5.14 below) Figure 5.14.
Configuration How to Add/Remove Users from User Groups continued Available commands: Adding Users Click ‘>’ to add selected users to a user group Click ‘>>’ to add all users in the database to a user group Removing Users Click ‘<’ to remove selected users from a user group Click ‘<<’ to remove all users from a user group 4. Click File: Save to save the information to the password file. Note: You can use Shift + click or Ctrl + click to select multiple users to add to a user group at one time.
Configuration How to Assign User Groups to Cards Introduction In order for a Switch Card to use passwords from a particular user group, that user group must be assigned and uploaded to that Switch Card. Procedure 1. Click Hardware tab and select the desired card. 2. If not already logged in, enter the administrator password. (default password is 000000) Click Next. Note: To change the administrator password, see page 5-15. 3. Click the Passwords tab (see Figure 5.
Configuration How to Assign User Groups to Cards continued Figure 5.15.
Configuration How to Upload Passwords to Cards Introduction Once the administrator has assigned a user group to each of the cards, they can be easily uploaded to cards in the Rack. Procedure 1. Click the Password icon on top of screen to start the password wizard. 2. If not already logged in, enter the administrator password. (default password is 000000) Click Next. Note: To change the administrator password, see page 5-15. 3. At default, all cards will be updated with the new password information.
Configuration How to Upload Passwords to Cards continued 4. The list box will show all the cards in the Rack. Cards can be chosen selectively for individual update. Click Next. Note: If the Switch cards do not appear, click the Detect button. Figure 5.17. Card selection 5. The wizard then shows that it is ready to begin the update. Click Next to begin. The wizard will display the progress of the download. 6. At the end of the process save the changes and print the list of uploaded passwords.
Configuration How to set the Switch Card Data Port Introduction If you are using the COM ports of the Switch Cards for simultaneous data access, the administrator can adjust the data port settings on any Switch Card. You must match the data port settings of the Switch Card to the remote module. Procedure 1. Click Hardware tab and select the card to be setup. 2. Click Data Port tab. 3. Set the data port settings as needed. (see Figure 5.
Configuration How to set the Switch Card Data Port continued 4. Click Apply. Figure 5.18.
Configuration How to Configure the Switch Management Interface to the PC’s COM port Introduction The ADMIN port, used by the Switch Management Interface, provides the physical connection from the Rack to the PC’s COM port. The Settings tab, within the Switch Management Interface, is used to match the settings for the software with the appropriate COM port. Procedure 1. Click Settings icon. 2. Set the connection settings to match the COM port of the PC running the Switch Management Interface. Click OK.
Configuration How to Access the Rack through Terminal Emulation Introduction The Enhanced Terminal Interface (ETI) provides a userfriendly interface to configure individual Switch Cards in the Rack. The ETI is accessed through the COM A port (lower connectors) on the Switch Card being configured. The ETI menu is the default menu that appears after powering up the card and operates using VT100 terminal emulation. Note: The ADMIN port cannot be used with ETI.
Configuration Setting Passwords q q Before a remote module user can communicate with the Switch Card, the administrator must program a password for the remote user. At default, all passwords are disabled, and only the administrator password of 00000000 is enabled. Up to 100 passwords can be programmed into each Switch Card. This allows a number of different users to access the Switch Card at different times.
Configuration Display a Password Procedure 1. Select Display Password from the Password Menu, and press ENTER. The system prompts for the user’s two-digit User ID. 2. Type the user’s two-digit User ID, and press ENTER. The User ID and the password assigned is displayed. Change passwords Procedure 1. Select Change Password from the Password Menu, and press ENTER. The system prompts for the NEW password. Enter the new password (8 to 10 digits), beginning with the remote user's User ID, and press ENTER.
Configuration How to disable passwords Procedure 1. Select Change Password from the Password Menu, and press ENTER. The system prompts for the new password. 2. Enter the User ID of the user password to be disabled, restricting the user’s access to the system. The user ID is the first two digits of the User password and is unique for every user. 3. Repeat steps 1 and 2 for each password to be disabled.
Configuration Setting Parity 1. 2. 3. Highlight the desired Parity. The choices are: None, Even, Odd Press ENTER The Data Bits Menu appears. Setting Data Bit 1. 2. 3. Highlight the desired Data Bit. Options are 8 or 7 data bits. Press ENTER The Stop Bits Menu appears. Setting Stop Bits 1. 2. Highlight the desired Stop Bit format. Options are 1 or 2 stop bits. Press ENTER. The System Menu screen automatically returns. Show Settings 1. 2. 3. Highlight Show Settings. Press ENTER.
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Troubleshooting Chapter Contents Subject Introduction How to Identify Problems Baseline Checklist General Troubleshooting Tips LED Light Sequences Status Menu Information PBX Flag/Make Busy options Statistics Menu Information Error Codes Audio Problems Connection Problems Data Connection Problems How to reset a forgotten administrator password Page 6-2 6-3 6-3 6-4 6-5 6-9 6-13 6-15 6-16 6-19 6-22 6-30 6-33 Issue 1 October 1998 6-1
Troubleshooting Troubleshooting Introduction This chapter provides information to locate and correct operational errors, communication errors, and functional problems with the Rack or individual Switch Cards. This chapter is divided into two principal areas for troubleshooting: 1. How to identify problems using the built-in diagnostics of the Switch Cards and the Switch Management Interface. 2. How to troubleshoot specific functional problems.
Troubleshooting How to Identify Problems When trying to identify problems with the Rack or cards, it is important to follow a structured method of troubleshooting to resolve the problem as soon as possible. Baseline Checklist Introduction The baseline checklist checks basic product setup. Remote Module (The following steps are performed at the remote site). q q q q q q q Verify that the programmed dial numbers are correct. Check all interconnecting cables to ensure they are properly seated.
Troubleshooting General Troubleshooting Tips Step Use the…..
Troubleshooting LED Light Sequences When a Switch Card is inserted into the Rack, the card displays a sequence of LED lights. The proper startup sequence includes a set of fast red blinks, followed by 3 green blinks, 4 yellow blinks, followed by 3 sets of 8 yellow blinks. Once the Switch Card has completely restarted, the flashes or blinks indicate the status of a different item. Blink 1 2 3 4 Blink 1 Meaning Action See page…..
Troubleshooting Meaning Green Lucent digital port detected. Yellow DSP error with the Switch Card. Potential hardware fault. Red Switch Card is not connected to a valid Lucent digital port. Action None Try removing the card and re-installing it. Check wiring between the ECS and the Model 3000 Rack. Try a different slot. Check the pinouts on the 50 pin connectors documented in Chapter 3. Blink 2 Contact Tech Support if problems persist, board may need to be serviced or replaced.
Troubleshooting Blink 3 Meaning Action Green Card is operational, and modem has previously connected. None Yellow Card is operational, but modem has never connected. Try to connect to the Switch Card with remote module. Red Modem error with Switch Card. Potential hardware fault. Try removing the card and re-installing it. Try a different slot. Contact Tech Support if problems persist, board may need to be serviced or replaced. Table 6-3.
Troubleshooting Blink 4 Meaning Action Green Card has detected a ring and received an incoming call. Has not necessarily actually connected. None Yellow Card is operational, but has never detected a ring or received an incoming call. Try to simply call the phone number of the analog line connected to the Switch Card. Once the card detects a ring, the light should start blinking green. Table 6-4. Blink 4 6-8 Issue 1 October 1998 Red Switch Card has received two or more abnormal disconnects.
Troubleshooting Status Menu Information Overview The Switch Management Interface has a built in troubleshooting status menu that displays critical information for each Switch Card in the Rack. Status Information q q q q q q q q q Flags (see page 6-13) The status information available includes: Up time User Login Failures Never connected Ring detected Disconnects DSP Connection Signaling q q PBX Flag Make Busy Figure 6.1.
Troubleshooting Status Menu Information continued Procedure 1. Click Hardware. All cards installed in the Rack will be displayed along with slot position, card model, and the User Group assigned to the card. 2. Select any one card and click Status and the following information is displayed: Item Up time User Login Failures Signaling Description Time since power up Current online user (User ID) This count is incremented if a remote user has entered an invalid password. Note: This count stops at 255.
Troubleshooting Status Menu Information continued Item Disconnects DSP Never connected Description Normally when the units go offline, a disconnect message is sent and this counter increments. DSP Status, OK, Offline This is set when the modem connects. Action Required Go to page 6-27 for required action. OK: none Offline: The digital port is not being recognized. q Check wiring to the System q Ensure the digital port is enabled on the DEFINITY ECS. q Check for damaged port hardware on the card.
Troubleshooting Status Menu Information continued Item Ring detected Connection Description This is set if a ring has occurred. Connect status, Online, Offline or COD dialback Action Required True: none False: q Try to connect to the Switch Card using the remote module. q Check wiring on the 50-pin connector q Swap bad card with known working one, and verify wiring of slot. q Swap bad card with known working slot, and try to connect. None Table 6-7.
Troubleshooting PBX Flag/Make Busy options Item PBX Flag Make Busy Description If set, (see next page for procedure) the Switch Card is flagged by the remote module to be checked out by the administrator. q Used as a tool to take problem cards out of service. Normal: none q Action Required Check with remote user for specific problems. Click Make Card Busy to take the Switch Card offline. No answer: Prevents the card from connecting. q When set, sends a command to disable auto answer on the modem.
Troubleshooting Status Menu Information continued There are four additional buttons available to the administrator. Button Update Reset; Reset now Delayed reset Make Busy Clear PBX Flag Function Updates information in the status window. Reset now: Immediately resets the selected card and clears the PBX Flag. This will disconnect any current user on the Switch Card. Delayed Reset: Resets the selected card as soon as there are no users connected to the Switch Card.
Troubleshooting Statistics Menu Information Introduction The Switch Management Interface allows the administrator to obtain detail status information on a specific Switch Card in the Rack. If there are any problems with the card or the connection, the status menu will display the error by incrementing the Value field for the specific error code. The Value digit is a counter and will continue to display errors, until the card’s stats are reset or until the card has been re-started. Procedure 1.
Troubleshooting Error Codes A B C Could occur regularly. A common error that should not directly impair module operation. Example: Out of sequence user data packets. Should not occur often. Example: Something has been unplugged, or if it goes online without the DEFINITY ECS connected, get a V42 error. Should not occur at all. Probably the result of a hardware problem (or failure). Example: Number of times the DSP communication failed.
Troubleshooting Error Codes continued Error Codes Error Code 111A 112B 113B 114A 115B 116B 117C 118C 119B 120B 121A 122B 123A 124C Description Number of rejected received User Data packets because they were out of sequence. Number of times maximum number of User Data packet re-transmissions were exceeded. Number of times User Data channel had to be re-synchronized. Number of times User Data channel timed out waiting for packet acknowledgment.
Troubleshooting Error Codes continued Error Codes Error Code 125B 126C 127B 128A 129A 130A 131A 132A 133A 134A 135A 136A 137A 138B Description Number of fatal errors that caused unit to restart (caused by errors 124C, 118C, and 120B).
Troubleshooting How to Troubleshoot Audio Problems Symptom: Gaps in conversation or audio sounds choppy Action: This problem is most likely caused by bit errors between the remote and switch modems. Procedure: 1. From the Switch Management Interface choose the Hardware tab on the left. 2. Select the card in question, then select the Statistics tab on the right. 3. Check for excessive error codes. See pages 6-16 to 6-18 for a detailed listing of error codes. 4.
Troubleshooting How to Troubleshoot Audio Problems continued Symptom: Muffled audio, low volume or echo present on some calls Audio quality problems of this nature can be related to a number of things. Action: q q q q Digital Phone supported – Ensure that the corresponding remote module supports the Lucent digital phone being used. Headset – Confirm that the digital phone being used officially supports that headset.
Troubleshooting How to Troubleshoot Audio Problems continued q q Phone or phone line used by other party – If audio quality problems are intermittent, it may be related to the phone or phone line in use by the person to whom you are speaking. For example, chances are you are not talking to another digital extension off the DEFINITY ECS. Sometimes you may be talking to someone who is connected through a marginal quality analog line, trunk line, or telephone.
Troubleshooting How to Troubleshoot Connection Problems Symptom: Remote Module cannot connect to Switch Card Action: In the event that the remote module cannot establish a connection to the Switch Card, it is very important to note the error message displayed on the remote phone.
Troubleshooting How to Troubleshoot Connection Problems continued Symptom: Remote Module cannot connect to Switch Card Action: In the event that the remote module cannot establish a connection to the Switch Card, it is very important to note the error message on the remote phone display. Error Message on Remote Phone Connect Error No Carrier Possible Cause The modems cannot negotiate a connection. Either there is noise on the analog line, or the remote unit is calling the wrong phone number.
Troubleshooting How to Troubleshoot Connection Problems continued Symptom: Remote Module cannot connect to Switch Card Action: In the event that the remote module cannot establish a connection to the Switch Card, it is very important to note the error message on the remote phone display. Error Message on Remote Phone Connect Error V42 Connect Failed Possible Cause Action Could not negotiate the error correcting protocol.
Troubleshooting How to Troubleshoot Connection Problems continued Symptom: Remote Module cannot connect to Switch Card Action: In the event that the remote module cannot establish a connection to the Switch Card, it is very important to note the error message on the remote phone display. Error Message on Remote Phone Connect Error Password Not Verified Possible Cause The wrong password was entered or data packets are being lost over the modem connection.
Troubleshooting How to Troubleshoot Connection Problems continued Symptom: Remote Module unexpectedly disconnects from Switch Card Procedure 1. From the Switch Management Interface, click the Hardware tab, select the Switch Card, and click the Status tab. Note: This will display exactly how many “Abnormal Disconnects” have occurred on this card since it has been powered up. 2. If these are excessive, check other cards to determine if all units are experiencing this problem. 3.
Troubleshooting How to Troubleshoot Connection Problems continued Symptom: Remote Module unexpectedly disconnects from Switch Card Reason for Disconnect Lost Carrier Possible Cause Either the modems dropped the line due to errors, or the remote module dropped the analog phone line or digital terminal. Action Check the Statistics tab to view any unusual or excessive errors and refer to tables on pages 6-16 to 6-18. Reset the stats after the remote user connects.
Troubleshooting How to Troubleshoot Connection Problems continued Symptom: Remote Module unexpectedly disconnects from Switch Card Reason for Disconnect Lost V42 Possible Cause Action Analog line on the Switch Card has been lost or data packets have been dropped between the modems. Check cabling for the PSTN/ analog line connectors on the Rack. It appears that the analog line has become unavailable. Check the Statistics tab to look for unusual or excessive errors.
Troubleshooting How to Troubleshoot Connection Problems continued Symptom: Unit does not wakeup from COD mode or Dialback does not work Possible Causes: 1. This is usually caused by an error in the REM Phone Number setting in the Dial numbers menu on the remote module. Confirm the phone number is accurate.
Troubleshooting How to Troubleshoot Data Connection Problems Symptom: Cannot connect PC or terminal to data network Action: Users that want simultaneous voice and data access through the Model 3100 Switch Card, typically connect their PC or terminal to the data server(s) through a Remote Access Server (RAS) or Terminal Server. In order for this to work, all the communications settings have to match. To troubleshoot a data connection problem do the following: Procedure 1.
Troubleshooting How to Troubleshoot Data Connection Problems continued 5. Make sure the unit is cabled properly. While connecting a PC or terminal directly to a device usually requires a Null Modem Cable, connecting to these devices through the Switch Card requires straight through RS-232 cables. A straight through cable is required on both the remote and the switch end.
Troubleshooting How to Troubleshoot Data Connection Problems continued Symptom: Not satisfied with data performance Action: Optimally, the DEFINITY Extender uses a reliable 33.6 Kbps connection for data functionality. Data rates will vary according to the following guidelines: 1. When a voice call is active, data transfer operates at 10 to 12 Kbps. 2. Without an active voice call, the data rate is approximately 20 to 22 Kbps.
Troubleshooting How to reset a forgotten Administrator Password IMPORTANT NOTE: This procedure allows anyone, with physical access to the Rack, the ability to reset the administrator password. The Rack must be installed where it cannot be physically accessed by unauthorized persons. 1. Connect a PC to the COMA port of Card 0. 2. Open a Terminal application program on the PC. Note: Make sure the COM port settings are set to 9.6 Kbps, No parity, 8 Data bits, 1 Stop bit 3.
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Software Upgrades Chapter Contents Subject Introduction How to check software revision of Switch Cards How to upgrade software using the Switch Management Interface.
Software Upgrading Software Upgrades Introduction This chapter will explain how to upgrade the software contained within the Flash ROM on the Switch Cards. It is important to run the most recent version of software. How to check the software revisions of cards Procedure 1. Click Hardware to list all cards in the Rack. 2. Click Version on the right to check the software revision of the Switch Card. Figure 7.1.
Software Upgrading How to Upgrade Switch Card Software Procedure 1. Click Upgrade icon and click Next. Figure 7.2. Select target image 2. Click Browse to locate the file containing the latest software revision.
Software Upgrading How to Upgrade Switch Card Software continued 3. De-select the All cards check box if only certain Switch Cards shall be upgraded and press Next. Figure 7.3.
Software Upgrading How to Upgrade Switch Card Software continued 4. Click the box next to the card(s) to be upgraded. Note: If no Switch Cards are displayed, click the Detect button. Figure 7.4.
Software Upgrading How to Upgrade Switch Card Software continued 5. Click Next to begin. The wizard displays the progress of the download. Figure 7.5. Ready to upgrade 6. The upgrade process will finish and the screen displays the upgrade status for each Switch Card. 7. Click Next. 8. Reset the upgraded Switch Cards by selecting Delayed Reset. 9. Click Finish. Notes: Delayed Reset will only reset the selected switch cards when the line becomes available. The line will not be dropped when in use.
Software Upgrading How to Upgrade Software Using a Terminal program Introduction This upgrade process applies to both the Switch Card and remote modules and should take place when both are offline. This procedure only covers the Switch Card software upgrade instructions. Information for upgrading remote modules is found on page 7-10. Note: When using a terminal program for software upgrading, only one Switch Card can be upgraded at a time.
Software Upgrading How to Upgrade Software Using a Terminal Program continued Procedure The module displays the following messages: Last chance to stop... will force restart after upgrade. Do you want to continue? Enter Y to continue, any other key to abort. 3. Enter Y to continue. The message displays: Please wait while flash memory is being checked… The erase process takes about 15 seconds. The message Erasing Flash Memory displays as Flash ROM is being prepared to receive the new code.
Software Upgrading How to Upgrade Software Using a Terminal Program continued Procedure The line count continues in increments of 100 lines. The total can range from 9000 to 14000 lines depending on the size of the file. The process can take 10 or more minutes. When completed, the display shows the following message: The file was captured and stored to flash with no errors Verify Upgrade Once uploaded, terminal displays: Verifying new code... If the test passed, the terminal displays: Code Verified.
Software Upgrading Upgrading the Remote Module Introduction This chapter explains how to perform a software upgrade on the remote module from the Switch Card. Please ensure the Switch Card is upgraded first before upgrading the remote module. Procedure 1. 2. 3. 4. Power up the remote module. Go online with a Switch Card running the latest software. From the remote phone, while online press the HOLD key four times to enter the online menu. Press 3 until Upgrade Remote? Appears.
Software Upgrading Verifying The Switch Upgrade The software must now be verified. The remote phone should display: Verifying Upgrade This process may take from 12 to 15 seconds depending on the code size. The remote phone will then display: Upgrade Successful! The remote phone displays: Restart Units? Press OK or 2 to disconnect from the Switch Card and restart the remote module with the upgraded software.
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Glossary Issue 1 October 1998 8-1
Glossary Glossary +12 vdc 12 volt direct current. 120 VAC 120 volt alternating current (North American standard electrical supply). B Baud Rate The speed in Kbps at which digital data can be transmitted. D Dedicated Subscriber Lines Communication lines (usually twisted pair) that are used to connect onpremise telephone equipment (such as a PBX) to the Central Office. Also referred to as direct lines.
Glossary F Facility Transmission facilities. Usually a two metallic pair set of cords, but can be telephone company carriers, T-1, microwave or dial-up telecommunications lines. L LED Light-emitting diode. A semiconductor diode which emits light when a current is passed through it, indicating that the power is on. O On-premise Lines Communication lines (usually twisted-pair) that are used to connect the ECS to the DEFINITY ECS telephone.
Glossary S Switch Module The DEFINITY Extender 1100 System that connects to the DEFINITY ECS.
