Owner's Manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
51Managing Outside Lines
4
Example
In an effort to increase their profit margins, Widgets, Inc. institutes a controlled
long-distance calling plan. Only three customer service representatives may use
long distance service and they may only call Widget, Inc. distributors. Pat screens
all outgoing customer service calls and when appropriate dials the long-distance
numbers for the representatives.
Feature Name
Attendant Control of Trunk Group Access
Procedures
Your system manager programs this information into your console to occur
automatically. When a controlled trunk group access call occurs, the display
provides you with the following information:
■ The name of the calling line (a=)
■ The calling party’s name (Linda Wagner)
■ The type of outside line that the calling party tried to access (Local)
■ The type of call purpose in use (tc = you have control of outside lines for
this call)
Displaying Outside Line Information
This feature provides call information about outside calls. This information
appears on your display. When parties on the other end of the call do not have this
feature, or faulty transmission causes information to be lost, information may not
appear as you expect.
With this feature, the following information appears on your display:
■ Calling party’s number
The full number, including the area code, of the calling party
■ Calling party’s name
The name associated with the calling party’s phone
■ Called party’s number
The full number, including the area code, of the called party
■ Called party’s name
The name associated with the called party’s number
a= LINDA WAGNER LOCAL tc