User's Manual

DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r
555-233-115
Issue 1
April 2000
GL-1
Glossary and Abbreviations
GL
Glossary and Abbreviations
Numerics
800 service
A service in the United States that allows incoming calls from certain areas to an assigned number
for a flat-rate charge based on usage.
A
AA
Archangel. See
angel.
AAC
ATM access concentrator
AAR
See
Automatic Alternate Routing (AAR).
abandoned call
An incoming call in which the caller hangs up before the call is answered.
Abbreviated Dialing (AD)
A feature that allows callers to place calls by dialing just one or two digits.
AC
1. Alternating current.
2. See Administered Connection (AC).
AAR
Automatic Alternate Routing
ACA
See
Automatic Circuit Assurance (ACA).
ACB
See
Automatic Callback (ACB).
ACD
See
Automatic Call Distribution (ACD).
ACD agent
See
agent.
ACU
See
Automatic calling unit (ACU)
ACW
See
after-call work (ACW) mode.
access code
A 1-, 2-, or 3-digit dial code used to activate or cancel a feature, or access an outgoing trunk.