Enterprise Communications Server Owner Manual

Operating the Console
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DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
3
Operating the Console
As a console operator, you spend the majority of your day placing calls,
transferring calls, and putting callers on hold. You might also place a conference
call or handle communications for an unexpected emergency. This section
describes and provides step-by-step procedures for these operations. Before you
read the rest of this section, check with your system manager to see if you work in
a Centralized Attendant Service (CAS) environment. If you work in a CAS
environment, be sure to read Chapter 5, ‘‘Centralized Attendant Service’’
.
This chapter refers to “principal” consoles. A principal console is the main
console used at your company. If your company has only one console, it is
considered to be the principal console. If your work environment utilizes more
than one console, your system manager assigns one console as “principal.”
Principal consoles can control features, such as night service, for all consoles in
the system.
At the end of this chapter, you will be able to:
■ Identify standard features available on your console
■ Perform standard functions available on your console
For additional information on console operations, refer to DEFINITY ECS
Console Operations Quick Reference.