Enterprise Communications Server Owner Manual

DEFINITY® Enterprise Communications Server Release 7

Console Operations

555-230-700

Issue 4

June 1999

Using the Features

49Assisting Callers with Special Tools

Example

Linda Mahoney, Widgets, Inc. spokesperson, has just suffered from a heart attack.

Tom Roberts, who works nearby, calls the company’s emergency access to

attendant feature access code (FAC). As soon as the call is made, the following

information appears on Pat’s display:

She also hears a siren-like tone.

Feature Name

Emergency Access to Attendant

Procedures

If you work for a company that has more than one console and you receive an

emergency call, the following occurs at all consoles:

1. A user takes the handset off-hook or dials the feature access code.

■ If the user took the handset off-hook, the call automatically rings at

the attendant console after a predetermined amount of time (usually

10 seconds after dial tone stops). The call rings at the console with a

louder-than-normal volume. If the guest dialed the feature access

code, the call rings immediately at the attendant console.

■ The following displays:

2. Follow your local procedures for handling emergencies.

NOTE:

Even if the attendant console is in night service, the call still rings at the

attendant console, but it can be answered at the backup telephone with

Trunk Answer Any Station, or from a designated emergency redirection

telephone.

Placing a Series of Calls

You can manage serial calls for parties who call you from outside lines, needing to

speak to a series of system users without hanging up. With this feature, the caller

returns to you when the first called party hangs up. You then can transfer the caller

to the next party and continue the process until all calls are complete.

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