Enterprise Communications Server Owner Manual

Introduction

DEFINITY® Enterprise Communications Server Release 7

Console Operations

555-230-700

Issue 4

June 1999

Introduction

If you are a console operator, this book is for you! It is designed to show you the

physical layout of your computer, how to perform standard and specialty

functions, and how to maintain and clean your console. It also provides

information specific to operating your console in a Centralized Attendant Service

(CAS) environment.

NOTE:

This guide does not cover operations associated with Hospitality Services

and Automatic Call Distribution (ACD). Information on these groups of

features can be found in the following documents:

■ DEFINITY Enterprise Communications Server and GuestWorks

Release 7 — Hospitality Operations, Issue 5, 555-230-723

■ DEFINITY Enterprise Communications Server Generic 1, Generic

3, and System 75 — Automatic Call Distribution (ACD) Agent

Instructions, Issue 5, 555-230-722

■ DEFINITY Enterprise Communications Server Generic 1, Generic

3, and System 75 — Automatic Call Distribution (ACD) Supervisor

Instructions, Issue 4, 555-230-724

■ DEFINITY Enterprise Communications Server Release 7 —

Console Operations Quick Reference, Issue 3, 555-230-890

The rest of this book includes:

■ Chapter 2, ‘‘Understanding the Console Layout’’ describes and illustrates

the basic and enhanced versions of the two console models. It also

describes information that appears on the console’s display and tones heard

at the console.