User manual

MERLIN LEGEND Communications System Release 6.1

Network Reference

555-661-150

Issue 1

August 1998

Introduction

Page 1-5Networking Concepts

■ Improved Efficiency. In Release 6.1 and later systems, you can save on

resource costs, enhance customer service, and improve productivity in the

following ways:

— Coverage and overflow calls can be sent to a remote system using

calling groups, increasing the number of coverage points and allowing

sharing of personnel and resources between systems.

— A centralized VMS/AA provides additional savings by eliminating the

need for a voice messaging system at each location in the private

network.

— A centralized VMS/AA improves productivity and communications by

allowing users to forward and broadcast messages regardless of

location.

— Calls can be forwarded to a non-local extension providing mobility to

personnel around the private network.

— Personal messages can be retrieved from anywhere in the private

network using the same method and extension.

— Incoming calls on any line type at any system can be routed to another

system for improved customer service and reduced customer calling

expense.