User's Manual

DEFINITY ECS Release 8.2 Maintenance for R8.2csi 555-233-119 Issue 1
April 2000
Maintenance Commands
2-53display capacity
2
Field descriptions (page 5)
Hunt Groups, Splits, or Skills
Groups/Splits/
Skills
The number of ACD hunt groups.
Logged-In ACD
Agents
A
real-time field displaying the number of agents actually logged
in. For example, if an agent is logged into 4 skills (and there are
no other agents), then the
Logged-In ACD Agents
field is 1
and the
Group Members Per System
field is 4.
Group Members
Per System
The number of agent/group pairs.
CMS Measured
ACD Members
The number of agent pairs being measured by CMS.
Queue Slots
Per System
The number of hunt group queue positions.
Queue Status
Buttons
The number of hunt group queue status buttons administered on
stations. There are four types of queue status buttons; attendants
use the last two queue status buttons:
■ q-calls (Queue Calls)
■ q-time (Queue Time)
■ atd-qcalls (ATD - Queue Calls)
■ atd-qtime (ATD - Queue Time)
Intercom
Groups Per
System
The number of intercom groups set up within your organization.
Modem Pool
Groups Per
System
The number of modem pool groups. For further information, see
DEFINITY Enterprise Communications Server Administration and
Feature Description
.
Personal CO
Line (PCOL)
Trunk Groups
The number of PCOL trunk groups. For further information, see
DEFINITY Enterprise Communications Server Administration and
Feature Description
.