Lucent Technologies Bell Labs Innovations PARTNER® II Communications System Release 4.
Copyright © 1996 Lucent Technologies All Rights Reserved Printed in U.S.A. Lucent Technologies 518-455-334 Issue 2 August 1996 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Interference Notice This equipment has been tested and found to comply with the limits of a Class A digital device, pursuant to Part 15 of FCC rules.
Contents 1 About This Guide v Overview 1-i 1-ii 1-1 1-2 1-10 ■ ■ ■ ■ 2 Programming ■ ■ ■ ■ ■ ■ ■ ■ ■ 3 Important Safety Instructions Features and Capabilities System Components Auxiliary Equipment Overview Hardware Considerations Initial System Setup Changing Settings after Installation Changing Settings to Support PBX or Centrex Services System Programming Options Using System Programming Telephone Programming Options Using Telephone Programming Learning About Telephones ■ ■ System Telephone
Contents 4 Using Auxiliary Equipment ■ ■ ■ ■ ■ ■ ■ ■ ■ 5 6 Overview Answering Machines Call Reporting Devices (SMDR) Credit Card Scanners Fax Machines Modems Night Service with Auxiliary Equipment PARTNER Attendant Voice Messaging Systems 4-i 4-1 4-4 4-8 4-12 4-13 4-20 4-22 4-24 4-26 Feature Reference 5-i Troubleshooting 6-i 6-1 6-1 6-2 6-6 6-8 6-13 6-15 6-15 ■ ■ ■ ■ ■ ■ ■ ■ When You Need Help Power Failure Operation Problems with System Phones Problems with Standard Phones Other Problems with P
Contents C FCC and IC Information C-1 D Speed Dial Form D-1 E Programming Mixed Telephone Types E-1 GL Glossary GL-1 IN Index IN-1 Programming Quick References iii
iv
About This Guide Purpose This guide is intended for the System Manager. It explains what the PARTNER® II Communications System can do, provides instructions for programming and using the system, and tells you how to get the most out of its many features and capabilities. Terminology Throughout this guide, the PARTNER II Communications System is referred to simply as the system and Lucent Technologies telephones specifically designed to work with the system are called system phones.
■ Using Auxiliary Equipment. The system supports a wide variety of auxiliary equipment, including fax machines, modems, voice messaging systems, and call reporting devices. Chapter 4 provides advice on setting up these devices to work effectively with the system. ■ Daily Operation. Depending on how your system is set up, you may need to oversee some of the system’s daily operations. For example, you may need to turn on Night Service at the end of each day before leaving the office.
Overview 1 Contents Important Safety Instructions 1-ii Features and Capabilities 1-1 System Components 1-2 ■ ■ Control Unit System Modules System Capacity System Mode Telephones System Telephones Intercom Autodialers Standard Telephones Auxiliary Equipment ■ ■ Requirements Connecting Standard Devices 1-4 1-4 1-5 1-5 1-8 1-8 1-9 1-9 1-10 1-10 1-10 1-i
Important Safety Instructions WARNING: The following list provides basic safety precautions that should always be followed when using your telephone equipment: 1 . Read and understand all instructions. 2 . Follow all warnings and instructions marked on the product. 3 . Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4 .
Overview 1 Features and Capabilities The following list provides an overview of the system’s features: ■ Full line of system phones, some with displays showing date, time, and programming and feedback messages. All system phones can provide access to multiple outside lines and system features. ■ Two modes of system operation for ease in accessing outside lines: individual lines can be assigned one per button or multiple lines can be grouped together and accessed using a single button.
■ Power failure operation with standard phones, allowing you to make and receive calls during a power failure while retaining programmed equipment settings for up to four days. (An optional Uninterruptible Power Supply, or UPS, is also available to allow full equipment operation during a power failure.) ■ Centrex or PBX operation support—including one-touch dialing of feature access codes on system phones.
CONTROL UNIT Primary Carrier 206 Modules Main Circuit Breaker or On/Off Switch 400 Modules Expansion Carrier Main Circuit Breaker or On/Off Switch Expansion Processor Module Primary Processor Module Grounding Screw Grounding Screw Outside Line Jacks Outside Line Jacks Power Indicators (LEDs) PAGE Jack SMDR Jack Extension Jacks (206 modules only) MUSIC ON HOLD Volume Adjustment Screw MUSIC ON HOLD Jack (for RCA phono plug) Power Indicators (LEDs) Expansion Cable SYSTEM PHONES Optional Devices
Control Unit The control unit is the heart of the system; it is made up of one or two carriers, and it houses the system modules. You can use either the primary carrier, or the primary carrier and the expansion carrier if you need more lines and extensions. Each carrier housing includes a backplane and a cover. All system modules slide into the backplane, which channels power to the system. The cover slides onto the front of the backplane after all the system modules have been installed.
If you are upgrading from a PARTNER or PARTNER Plus system, you can still use its 200E modules, each providing two line jacks. If you want message waiting capability on standard phones that are equipped with message waiting lights, you must connect those phones to extension jacks on Release 3.1 (R3.1) or later 206 modules. Additionally, you need an R3.1 or later primary processor module. System Capacity The combination of 206 and 400 modules installed determines the number of available lines and extensions.
Key Mode When the system operates in Key mode, individual outside lines are assigned to users’ extensions for making and receiving calls. At extensions with system phones, each individual line (Line 1, Line 2, Line 3, etc.) assigned to the extension is represented by its own line button. Users can press any of the available line buttons on their system phones to make outside calls. (Standard phone users must dial 9 at intercom dial tone to make an outside call since their phones do not have line buttons.
A major benefit of Hybrid mode is that it allows users who have system phones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together. For example, you can create an auxiliary pool of WATS or international lines and assign the pools to different groups of users.
Telephones System Telephones This guide refers to Lucent Technologies telephones specifically designed to work with the system as system phones. These include the PARTNER-34D, PARTNER-18D, PARTNER-18, PARTNER-6, MDC 9000, and MDW 9000 telephones. You can also use MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, and MLC-6 system phones, although they are not discussed in this guide.
Intercom Autodialers PARTNER-model system phones support the PARTNER-CA48 Call Assistant Intercom Autodialer at extensions 10 and 11. The autodialer provides Auto Dial buttons for all of the extensions in your system (up to 48). The status lights next to each button indicate calling activity at that extension. Users can program the Auto Dial buttons for either intercom ringing, voice signaling, or manual signaling.
Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional phone lines. Many industry-standard, single-line devices will work with the system regardless of the manufacturer: ■ Touch-tone, rotary, and cordless telephones (such as those you might have in your home) ■ Fax machines ■ Answering machines ■ Modems ■ Credit card scanners There are several other devices that may be compatible with the system.
Programming 2 Contents Overview Hardware Considerations 2-1 Initial System Setup 2-3 ■ ■ ■ ■ Setting the System Clock Assigning Lines Key Extensions Pooled Extensions Customizing Extensions Copy Settings 2-2 2-3 2-3 2-3 2-4 2-5 2-6 Changing Settings after Installation 2-6 ■ Changing the System Clock Adding New Lines Key Extensions Pooled Extensions Adding New Pools Adding New Extensions Swapping Extensions 2-6 2-6 2-6 2-7 2-7 2-7 2-7 Changing Settings to Support PBX or Centrex Services 2-8
Contents System Programming Options ■ ■ ■ ■ ■ Speed Dialing Dialing Restrictions and Permissions Locking an Extension Restricting Access to Outside Lines or Pools Controlling Calls on Outside Lines or Pools Overriding Dialing Restrictions Summary Setting Up Groups of Extensions Setting Up Auxiliary Equipment Hospitality Features 2-9 2-9 2-9 2-9 2-10 2-10 2-11 2-12 2-12 2-14 Using System Programming 2-14 The Programming Overlays Button Locations Programming Mode Changing Programming Type Remote Program
Programming 2 Overview After the system hardware is installed, you can customize the system and individual telephones. This chapter explains how to use programming to accomplish that. There are two types of programming: ■ System Programming allows you to customize the system to meet the needs of your business. When the system is first installed, it uses factory settings that reflect the most commonly used options. You can change system settings as needed.
Hardware Considerations Programming procedures use line and extension numbers. The line number represents the line jack on a 206 or 400 module to which the outside line is connected. Similarly, the extension number represents the extension jack on a 206 module to which the system phone or standard device is connected. For each 206 module, the system assigns two lines and six extensions; for each 400 module, the system assigns four lines. The system numbers lines and extensions consecutively.
Initial System Setup After the control unit is installed, you set up the system using a combination of system and telephone programming procedures. In this guide, System Programming procedures are identified by a code (# and three digits); Telephone Programming procedures are identified by the feature name only. Use the System Planner as a guide when programming. The following sections provide an overview of the procedures you use for initial system setup.
■ Automatic Line Selection (Centralized Telephone Programming) to specify the order in which the system selects an available line (intercom or outside), when a user at the extension lifts the handset or presses [ Spkr ] to make a call. For extensions with standard phones, set Automatic Line Selection to intercom first. This enables standard phones to access system features, including intercom calling. When users lift the handsets on standard phones, they hear intercom dial tone.
Customizing Extensions In addition to line or pool assignments, the following procedures can be used to customize an extension: ■ Line Coverage Extension (#208) to identify an extension as the “owner” of a specific outside line. A user at the extension can activate Call Coverage or VMS Cover for the specified line.
Copy Settings The recommended way to set up your system is to program one extension for each type of phone in the system, then use Copy Settings (#399) to program other phones of the same type. For example, you can program one PARTNER-18D phone, then copy its settings to any other extensions that have PARTNER-18D or PARTNER-18 phones. See “Copy Settings” in Chapter 5 for a list of the programmed settings that are copied.
Pooled Extensions Use this section if your system is configured for Hybrid mode to add new lines to existing pools. To assign a new line to a pooled extension as an individual line, follow the procedures in “Key Extensions” on the previous page. If you add an outside line to your system for use in an existing pool, use Dial Mode (#201) if the new line is a rotary line and Pool Line Assignment (#207) to add the line to an existing pool.
Changing Settings to Support PBX or Centrex Services This section applies only if you use PBX or Centrex services with your system. If it does not apply, go to the next section, “System Programming Options.” ■ PBX services are provided by a private telephone switch. ■ Centrex services are provided by your local telephone company from a Central Office (CO) outside your premises.
System Programming Options This section discusses programming options that involve multiple procedures (such as dialing restrictions and auxiliary equipment settings), as well as features that can be used throughout your system (such as Speed Dialing). You can use a combination of programming procedures to set up your system to operate most efficiently, taking into account your company’s telephone service, personnel, and equipment, as well as the special needs of particular departments.
NOTE: If Forced Account Code Entry (#307) is programmed for an extension, that extension is required to enter an account code before dialing an outside number—even those on the Emergency Phone Number List (#406)—on all of the lines or pools assigned to that extension. If Forced Account Code List (#409) contains entries, the system checks the account code against the list. If the account code is on the list, line or pool access is allowed; if not, line or pool access is denied.
Summary Tables 2-1 and 2-2 summarize the available dialing restrictions and permissions, showing how they can be combined in a variety of ways to customize an extension’s dialing privileges. Table 2-1.
Setting Up Groups of Extensions You can set up four types of extension groups: ■ Pickup Group Extensions (#501) assigns extensions to one of four Pickup Groups. A Pickup Group lets any user in the system answer calls for any extension in that group. ■ Calling Group Extensions (#502) assigns extensions to one of four Calling Groups. A Calling Group lets users ring or page all extensions in that group simultaneously or transfer calls into the group.
■ AA Extensions (#607) identifies extensions to which PARTNER Attendants are connected. This lets the system notify users with display phones when they are receiving a call that has been transferred from the PARTNER Attendant. Also, Transfer Return Extension (#306) lets you identify the extension to which a call transferred by the PARTNER Attendant should be routed if the destination extension does not answer.
– Transfer Return Extension (#306) identifies the extension to which a call transferred by the voice messaging system should be routed if the destination extension does not answer and does not have voice mail coverage active. (The transfer return extension for the voice messaging system is typically extension 10.
PARTNER–34D PARTNER–18D Figure 2-3.
During System Programming, the normal functions of several buttons on the display phone at extension 10 or 11 change. For example, the left [ Intercom ] button becomes [ System Program ] and the right [ Intercom ] button becomes [ Central Tel Program ]. The Programming Overlay identifies these buttons. You use the following special buttons while programming: ■ [ Next Procedure ] and [ Prev Procedure ] cycle forward and backward through the programming procedures.
PARTNER-34D Phone PARTNER-18D/18 Phone PARTNER-6 Phone Figure 2-4.
Programming Mode 1. Place the Programming Overlay over the dialpad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. 2. To enter programming mode, press [ Feature ] [ 0 ] [ 0 ]. A display similar to the following appears: PROGRAM EXTENSION 10 If you are programming from extension 11, “11” displays instead of “10.” 3. Press [ System Program ].
Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming. To change to Centralized Telephone Programming when you are in System Programming, press [ Central Tel Program ]. To move back to System Programming when you are in Centralized Telephone Programming, press [ Central Tel Program ] then [ System Program ].
Personal Speed Dialing Personal Speed Dial numbers are outside phone numbers that a user dials by pressing [ Feature ] (or [ # ] on a standard phone) plus a two-digit code. Unlike System Speed Dial numbers, which are available to all users in the system, Personal Speed Dial numbers are available only at the extension for which they are programmed. Users can store up to 20 Personal Speed Dial numbers.
Backup Answering Options If you want to program backup answering features to assist the receptionist in handling calls, consider the following features: ■ Automatic System Answer. Useful during peak calling periods to answer outside calls while the receptionist is busy on other calls. When activated, this feature answers incoming calls after a specified number of rings and plays a customized greeting.
■ Manual Signaling. A Manual Signaling button (labeled MS-Bill) is programmed to signal the target extension. When the button is pressed, the user at the target extension will hear a tone for as long as the button is pressed. This feature is typically used by a receptionist to alert the boss of an important incoming call when the boss is already on a call. The lights of a Manual Signaling button work like an Auto Dial button to show the status of the target extension.
Using Telephone Programming There are two ways to program a telephone: Centralized Telephone Programming from extension 10 or 11 (see below) and Extension Programming from a user’s own extension (see page 2-26). Telephone Models Figure 2-6 illustrates a PARTNER-18D phone set up as a key extension and Figure 2-7 illustrates a PARTNER-6 phone set up as a pooled extension. As you program buttons, mark their functions on the phone’s labeling sheet (see the examples in Figures 2-6 and 2-7).
PARTNER-18D Phone Line/ Programmable Buttons Any unused line button is programmable Figure 2-6. Example of PARTNER-18D phone as a Key Extension PARTNER-6 Phone Line/Pool/ Programmable Buttons Any unused line button is programmable Figure 2-7.
To program a phone from extension 10 or 11, use the following procedure: 1. Place the Programming Overlay over the dialpad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. 2. To start programming: a. Press [ Feature ] [ 0 ] [ 0 ]. A display similar to the following appears: PROGRAM EXTENSION 10 If you are programming from extension 11, “11” displays instead of “10.” b. Press [ System Program ].
6. To change the settings for another extension, press [ Central Tel Program ], then dial the new extension number. 7. To exit programming mode, you can press [ Feature ] [ 0 ] [ 0 ] or lift the handset off-hook, then place it back in the cradle. Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming.
Learning About Telephones 3 Contents System Telephones ■ ■ ■ ■ ■ Buttons and Indicators Lights Ringing Patterns Dial Tones Using the Handset, Speaker, and Microphone Hands-Free Answer on Intercom (HFAI) Voice Interrupt On Busy Calls Speakerphone Performance Tips Standard Telephones ■ ■ ■ ■ ■ Ringing Patterns Dial Tones Using the Switchhook Limitations Feature Phones 3-1 3-2 3-4 3-5 3-6 3-6 3-7 3-7 3-8 3-8 3-9 3-10 3-10 3-10 3-11 Combination Extensions 3-12 Using Telephones 3-13 ■ ■ Basic Call Ha
Learning About Telephones 3 This chapter explains how system and standard phones work with the system, as well as combination extensions where more than one phone or standard device is installed. In addition, basic call handling features and dial-code features are listed at the end of the chapter. See the feature name in Chapter 5 for details on a specific feature.
Buttons and Indicators PARTNER-34D Display Programmable Buttons (4 without lights) Line/Pool/Programmable Buttons (32 with lights) Intercom Buttons (2) Message Light Pull-Out Tray for Quick Reference Cards (all PARTNER models) PARTNER-18 PARTNER-18D Display Programmable Buttons (4 without lights) Line/Pool Programmable Buttons (16 with lights) Intercom Buttons (2) Message Light The following buttons and indicators appear on system phones: Display.
MDC 9000/MDW 9000 (Handset) PARTNER-6 Line/Pool/Programmable Buttons (4) Intercom Buttons (2) Message Light Earpiece Volume Control Switch (MDC 9000) or Volume Control (MDW 9000) Handset Display Intercom Buttons (2) Line/Pool/ Programmable Buttons (4) MDC 9000: MDW 9000: MDC 9000 (Base) MDW 9000 (Base) Message Indicator. Lights when someone signals you with the Message Light On feature, or if you have a voice messaging system, when you have a message in your mailbox.
Lights Each line or pool button has a green light and a red light. The meaning of these lights varies, depending on whether the button is used to access an outside line or pool, is programmed with a system feature, or is programmed for Auto Dialing an extension number (intercom Auto Dial button). (Auto Dial buttons for fax extensions show additional information; these “Fax Management” buttons are described in Chapter 4.
Table 3-1. Light Patterns for System Phones–Continued Light Pattern Line Button Pool Button Feature Button Intercom Auto Dial/ Manual Signaling Button Wink A call on the line is either on hold or parked. Green wink means the call is on hold or parked at your extension. Red wink means the call is on hold or parked at another extension. (Anyone who has the line can retrieve the held call.) Green wink means the call is either on hold or parked at your extension.
Dial Tones You will encounter two different dial tones when calling with a system phone: ■ Outside dial tone is generated by your local phone company to indicate that you are connected with an outside line. ■ Intercom dial tone is generated by the system to indicate that you are connected with an inside line. You hear this dial tone when you are making an inside, or intercom, call. To hear the difference between the two types of dial tones on a system phone, press a line or pool button.
Hands-Free Answer on Intercom (HFAI) When you receive a voice-signaled intercom call, your phone beeps once to indicate that your speaker has been turned on automatically, and you hear the caller’s voice over your phone’s speaker. If you leave your microphone on all the time, you can start talking when you hear the caller, without lifting the handset. This feature is called Hands-Free Answer on Intercom.
Speakerphone Performance Tips The speaker on your system phone has a sensitive sound-activated switch. Room acoustics and background noise can affect the proper operation of the speakerphone. To ensure that your speakerphone works effectively, follow these guidelines: ■ Avoid placing your phone in areas with high background noise caused by loud voices, radios, printers, copiers, typewriters, other noisy office equipment, and heater and air conditioning fans.
■ To use a system feature, press [ # ] (in place of [ Feature ] used on system phones) followed by its two-digit code when you hear intercom dial tone. For features that use [ Intercom ] on system phones, dial only the two-digit code when you hear intercom dial tone. (Instructions for using these features on standard phones are included in Chapter 5, “Feature Reference.”) ■ To use a Speed Dial number, press [ # ] followed by its two- or three-digit code when you hear intercom dial tone.
Dial Tones Standard phones have two different dial tones: ■ Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line. ■ Intercom dial tone is generated by the system to indicate that you are connected with an inside line. You hear this dial tone when you are making an inside, or intercom, call. To hear the difference between the two dial tones, lift the handset.
■ Because there are no line buttons on standard phones, users must use Direct Line Pickup—Idle Line to select a specific idle line. Otherwise, the system selects an idle line automatically when the user dials a 9 at intercom dial tone. (For information on Automatic Line Selection, see Chapter 5.
Combination Extensions A combination extension is an extension with two devices connected to it—either two standard devices, or a system phone and a standard device (but not two system phones). (For instructions on how to install a combination extension, see the PARTNER II Communications System Installation guide.
■ While on a call on a standard phone, you can use the system phone’s dialpad and fixed-feature buttons to handle calls. For example, you can use the system phone to select a specific outside line or pool, and conduct the call on the standard phone. Or, if someone is on a call using the standard phone, someone else can put that call on hold by pressing [ Hold ] on the system phone. To do this, it is not necessary to lift the handset of the system phone.
Dial-Code Features Dial-code features are features that you access by dialing a feature code at the telephone dialpad. From a system phone, you can press [ Feature ] or [ Intercom ], followed by the two- or three-digit code (or press a programmed Auto Dial button); from a standard phone, you typically dial [ # ] followed by the two- or three-digit code when you have intercom dial tone. Some dial-code features are not available on standard phones, as noted by an asterisk (*) in the following list.
Using Auxiliary Equipment 4 Contents Overview ■ If a Device Has Trouble Answering Machines ■ ■ ■ Single Answering Machine Multiple Answering Machines Personal Answering Machine Call Reporting Devices (SMDR) ■ ■ ■ ■ ■ ■ Programming Call Reports Considerations Output Format Serial Printers Call Accounting Devices 4-1 4-3 4-4 4-5 4-6 4-7 4-8 4-8 4-9 4-10 4-10 4-11 4-11 Credit Card Scanners 4-12 Fax Machines 4-13 ■ Using Fax Machines Fax Management Feature Transferring a Call to the Fax Machine Us
Contents 4-ii Night Service with Auxiliary Equipment 4-22 PARTNER Attendant 4-24 ■ Backup for Receptionist 4-24 Voice Messaging Systems 4-26 ■ 4-26 Delayed Call Handling
Using Auxiliary Equipment 4 Overview There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to program the features.
In addition, you can connect the following devices to your system: ■ Doorphones allow visitors to signal extensions by pressing a button on the doorphone; the person who answers a doorphone call can then speak with the visitor at the doorphone. A doorphone is especially useful for providing access to offices or departments after hours.
■ Headsets allow users to hold hands-free conversations. A headset is a combination earphone and microphone worn on the head, useful for receptionists, salespeople, or others who need to have their hands free while talking on the phone. Lucent Technologies offers several compatible headsets. ■ Specialty Handsets are designed for those individuals who need greater functionality than that provided by the handsets on system phones and standard phones.
Answering Machines You can use an answering machine to answer calls at night when no one is around, or during business hours when no one can get to the phone. If you have a Lucent Technologies answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answering machine by joining the call from any system phone. When you do so, the system sends the answering machine a signal that makes it hang up.
Single Answering Machine The single answering machine setup (Figure 4-1) serves the entire system. The answering machine is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it. You can install an answering machine on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions” in the PARTNER II Communications System Installation guide).
Multiple Answering Machines If a single answering machine cannot handle all your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by the second machine. A setup such as this might be used by a movie theater to announce movie times to people calling for information. Lines CONTROL UNIT Ext X ANS MACH 1 Ext Y ANS MACH 2 Figure 4-2.
Personal Answering Machine A personal answering machine is used to answer all the calls that ring at a certain extension (Figure 4-3).
Call Reporting Devices (SMDR) SMDR (Station Message Detail Recording) is a call reporting feature that provides records of call activity.
Call Reports A call report is a page of information that begins with a header. The header includes field names that describe the information in each call record. The call record is a line of information that includes the fields shown in Figure 4-4. DATE TIME NUMBER DUR. C 04/26/97 11:34 I 04/26/97 13:35 I 04/26/97 13:38 101028819085556036 IN 9085559111 00:04:28 00:02:12 00:01:22 LINE 02 01 12 STN. 32 10 15 ACCOUNT TALK 1725 00:02:12 00:00:55 Figure 4-4.
■ Station (Extension). This usually is the extension that answered or placed the call. For redirected incoming calls, the last extension on the call is shown on the report, as follows: – For transferred incoming calls: the destination extension. – For transferred outgoing calls: the originating extension. – For pickup calls: the extension picking up the call. – For forwarded calls: the extension answering the forwarded call. – For coverage calls: the extension answering the coverage call.
■ Inside (intercom) calls are not recorded. ■ If you place a call on hold and the caller hangs up, the call is considered complete and the record is sent to the call reporting device. ■ Conference calls appear as two outside calls. (This means that two records are generated on the report.
Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as shown in Figure 4-5). You can install a credit card scanner on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions” in the PARTNER II Communications System Installation guide).
Fax Machines This section suggests several ways you can set up fax machines to work with your system. It includes instructions for programming and using a Fax Management button on a system phone (in order to monitor the status of a fax machine and transfer calls to it with a single touch), transferring calls to the fax machine extension, and using a Lucent Technologies fax machine’s Notify feature.
Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine: ■ You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence— beep . . . . beep . . . . beep). If you hear this, you should transfer the call immediately to the fax machine extension. ■ You are on a call with a person who wants to send you a fax using the fax machine that is connected to his or her phone.
■ Program the fax machine to dial [ ★ ] [ 7 ] [ 0 ] to make its recorded announcement over your loudspeaker paging system and the speakers of idle system phones in Calling Group 1. For all of these examples, program the fax machine extension’s Automatic Line Selection to select intercom first, followed by whatever outside lines or pools you want to assign to it.
Single Fax Machine The single fax machine setup (shown in Figure 4-6) is good for moderate traffic. The fax machine has its own line (line A), the number of which is published as the fax number. (The fax line can be used by other phones when all other lines are busy.) The fax machine is connected to its own extension (extension X). Fax Line A CONTROL UNIT Ext X FAX Figure 4-6. Single Fax Machine To Use The fax machine automatically answers all calls that come in on the fax line.
Fax Line Saver If you do not use your fax machine enough to justify paying for its own outside line, you can put the machine on its own extension. With this setup, you must transfer calls to it manually. If you have programmed a Fax Management button, you can transfer a call to the fax machine with a single touch, as well as monitor the status of the fax machine (see “Fax Management Feature” earlier in this chapter). Figure 4-7 shows the setup. Lines A B C CONTROL UNIT Ext X FAX E Pool D F Figure 4-7.
Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in Figure 4-8, fax 1 is the send machine, fax 2 is the receive machine. Line A is the fax line, the number of which is published as the fax number. If fax 2 doesn’t answer line A, fax 1 will. Fax Line A Ext X FAX 1 Send Ext Y FAX 2 Receive CONTROL UNIT Lines Figure 4-8.
5. Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup Group Extension (#501), Calling Group Extension (#502), Night Service Group Extension (#504), or Hunt Group Extension (#505). 6. To monitor the fax machine at extension X, use Fax Machine Extensions (#601) to identify extension X as a fax extension and program a Fax Management button by programming the fax machine extension number on an Auto Dial button. To Program Fax 2 (Receive—Ext. Y) 1.
Modems There are several ways to use modems with your system, as described below. NOTE: Modems can connect directly to an extension jack without an adapter. However, if you connect a high-speed modem through the control unit, you may experience some degradation of efficiency and throughput, depending on the quality of the outside lines connected to the system.
4. Set Automatic Extension Privacy (#304) for extension X to Assigned. 5. Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup Group Extension (#501), Calling Group Extension (#502), Night Service Group Extension (#504), or Hunt Group Extension (#505). 6. Set the auto answer feature of the modem to Off. Send and Receive Modem If you need to place and receive calls with the modem, use the setup shown in Figure 4-10.
4. Set Automatic Extension Privacy (#304) for extension X to Assigned. 5. Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup Group Extension (#501), Calling Group Extension (#502), Night Service Group Extension (#504), or Hunt Group Extension (#505). Night Service with Auxiliary Equipment You can set up modems, fax machines, and answering machines to receive calls automatically after hours.
NOTE: If answering machines are connected to Night Service extensions, you can join a call that was already answered by an answering machine from any system phone. If you have an answering machine with the Call Intercept feature, the answering machine drops off the call when you join it. To Program 1. If extensions X and Y are key extensions, use Line Assignment (#301) to assign only line A to extension X (for the fax machine to cover) and only line B to extension Y (for the modem to cover).
PARTNER Attendant The PARTNER Attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits the caller dials after listening to a list of choices in a recorded greeting). For example, the PARTNER Attendant could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so on. The PARTNER Attendant can be set up for immediate call handling or delayed call handling.
To Program 1. If your system is configured for Hybrid mode, use Line Access Mode (#313) to change extension X from Pooled to Key. 2. Use Line Assignment (#301) to assign all the lines to extension X that you want the PARTNER Attendant to cover. 3. Set Line Ringing for all lines assigned to extension X to Delayed Ring. 4. Make sure extension X is not assigned as a Call Waiting (#316) extension. 5.
Voice Messaging Systems Two voice messaging systems are compatible with your system. You can install one or the other, depending on your business needs: ■ The PARTNER MAIL Voice Messaging System is an auxiliary device that connects to the system through extension jacks. ■ The PARTNER MAIL VS Voice Messaging System, which physically resembles a 206 module, resides in the control unit. Both voice messaging systems offer your business complete call processing features.
PARTNER MAIL System Ext. Z1 Ext. Z2 Lines CONTROL UNIT automatically Ext. X (not covered by the PARTNER MAIL Ext.Y System) Ext. 10 Receptionist’s Desk Figure 4-13. Delayed Call Handling To Use Follow the instructions packaged with the PARTNER MAIL system to install it. During normal business hours, the PARTNER MAIL system uses delayed call handling; the receptionist picks up all calls at extension 10.
4-28 7. Make sure that a Night Service Button (#503) is assigned at extension 10—the receptionist’s extension. When Night Service is on, callers hear the night menu when no one is available to answer their calls. 8. Program a Voice Mailbox Transfer button at extension 10 to enable the receptionist to transfer calls directly to extension X’s and Y’s mailboxes without first ringing their phones. (This is useful when the receptionist knows that the users at extensions X and Y are away from their desks.
Feature Reference 5 Contents Overview 5-1 AA Extensions (#607) 5-3 Abbreviated Ringing (#305) 5-4 Account Code Entry (F12) 5-5 Allowed List Assignments (#408) 5-8 Allowed Phone Number Lists (#407) 5-9 Answering Calls 5-11 Auto Dialing 5-14 Automatic Extension Privacy (#304) 5-17 Automatic Line Selection 5-19 Automatic System Answer Button (#111) 5-21 Automatic System Answer Delay (#110) 5-24 Automatic System Answer Lines (#204) 5-25 Automatic System Answer Mode (#121) 5-27 Auto
Contents 5-ii Caller ID Name Display (F16) 5-52 Calling Group Extensions (#502) 5-53 Conference Calls 5-54 Conference Drop (F06) 5-56 Copy Settings (#399) 5-57 Dial Mode (#201) 5-58 Direct Extension Dial Button (#113) 5-59 Direct Extension Dial Delay (#112) 5-62 Direct Extension Dial Lines (#205) 5-63 Direct Extension Dial Record/Playback (I892) 5-65 Direct Line Pickup—Active Line (I68LL) 5-67 Direct Line Pickup—Idle Line (I8LL) Disallowed List Assignments (#405) 5-69 Disallowed Ph
Contents Hunt Group Extensions (#505) 5-109 Intercom Dial Tone (#309) 5-111 Joining Calls 5-112 Last Number Redial (F05) 5-114 Line Access Mode (#313) 5-115 Line Access Restriction (#302) 5-116 Line Assignment (#301) 5-118 Line Coverage Extension (#208) 5-122 Line Ringing 5-124 Loudspeaker Paging (I70) 5-126 Making Calls 5-128 Manual Signaling (F13XX or F13*XX) 5-132 Message Light Off (F10XX) 5-134 Message Light On (F09XX) Music On Hold (#602) 5-136 Night Service Button (#503) 5
Contents 5-iv SMDR Output Format (#610) 5-169 SMDR Record Type (#608) 5-170 SMDR Talk Time (#611) 5-171 SMDR Top Of Page (#609) 5-172 Special Dialing Functions 5-173 Station Lock (F21) 5-175 Station Unlock (F22) 5-177 System Date (#101) 5-178 System Day (#102) 5-179 System Password (#403) 5-180 System Reset—Programming Saved (#728) 5-181 System Speed Dial Numbers 5-182 System Time (#103) 5-185 Toll Call Prefix (#402) 5-186 Touch-Tone Enable (F08) 5-187 Transferring Calls 5-1
Feature Reference 5 Overview This chapter provides reference information for programming and using system features. Features are listed in alphabetical order. System Programming procedures include the procedure code (# and three-digit number) in the heading; dial-code features include the feature code (F for [ Feature ] or I for [ Intercom ], plus a two- or three-digit code).
This chapter gives step-by-step instructions, using the following conventions: ■ Programming instructions tell you to use the [ Next Data ] button to change values for specific settings. You can, however, enter a value using the dialpad if you prefer. Similarly, there are different ways to exit programming mode as described in Chapter 2—use the method with which you are most comfortable. ■ For Telephone Programming, this chapter provides only the instructions for Centralized Telephone Programming.
AA Extensions (#607) Description This System Programming procedure lets you identify extensions where PARTNER Attendants are connected to the system. Doing so lets the system notify users with display phones when they are receiving a call that has been transferred from the PARTNER Attendant. (This procedure applies only to PARTNER Attendants—do not use it with the Automated Attendant Service of a voice messaging system.
Abbreviated Ringing (#305) Description This feature applies only to system phones. This System Programming procedure activates or deactivates Abbreviated Ringing at the system phone at a specific extension. When a user is on a call and Abbreviated Ringing is active, any incoming calls ring only once. The green light next to the line or pool button flashes until the call is answered or the caller hangs up (or for a transferred call, until it returns to the transfer return extension).
Account Code Entry (F12) Description This feature can be used only from a system phone. This feature lets a user enter an account code (up to 16 digits) for an outside call (incoming or outgoing). An account code typically is used to identify a department, project, or client for charge-back or tracking purposes.
■ If a Forced Account Code List exists, you can check to see if an account code is valid when entering or changing an account code by pressing [ Feature ] [ 1 ] [ 2 ] after entering the account code. If the account code is not valid, you will hear denial tone. ■ The Lucent Technologies Call Accounting Terminal uses less than 16 digits for an account code. Refer to the device’s documentation to determine the maximum digits supported.
To enter or change a forced account code: 1. From a system phone, if a password is programmed for the system, you must enter it before lifting the handset. (See System Password (#403) for more information.) 2. Lift the handset or press [ Spkr ]. 3. Press the programmed Account Code Entry button or press [ Feature ] [ 1 ] [ 2 ]. If the Account Code Entry button has lights, the green light turns on. 4. Enter an account code (supplied by your System Manager) using one of the following methods: 5.
Allowed List Assignments (#408) Description This System Programming procedure lets you assign up to four Allowed Phone Number Lists to specified extensions. Related Features You must use Allowed Phone Number Lists (#407) to create the lists of allowed telephone numbers before you use this procedure. Valid Entries 1 = Assigned to extension 2 = Not Assigned to extension ✔ Programming To assign Allowed Phone Number Lists to an extension: 1.
Allowed Phone Number Lists (#407) Description This System Programming procedure specifies telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List.
Examples The examples below show how to enter telephone numbers for an Allowed Phone Number List in Step 4 of “Programming.” When an Allowed List is assigned to an extension, users can dial numbers on that list, even if the numbers would otherwise be restricted. ■ Specific Telephone Numbers. Enter the phone number exactly as you would dial it.
Answering Calls Description This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls ringing at other extensions—see “Related Features” below. Related Features ■ A user can join a call in progress at another extension, as long as Privacy is not on for that extension (see Joining Calls). ■ A user can answer a call ringing at another specific extension or at any extension in a group.
How to Answer Calls Ringing at Your Extension System Phone You can answer a call on any line or pool that is ringing, or select a specific line or pool if more than one is ringing: ■ When the telephone is ringing, lift the handset. You are connected to the incoming call. If more than one line or pool is ringing, you are connected to the line or pool that has been ringing for the longest time.
■ To answer a coverage call: 1. If your phone is a covering extension and it rings, check your display to see if the ringing call is a coverage call. Also, if you have an Auto Dial button for the originating extension, the green light next to the button flutters while the coverage call is ringing at your extension (and it is the next ringing call you will answer if you lift the handset). 2. Lift the handset. You are connected to the coverage call. 3.
Auto Dialing Description Auto Dial buttons can be programmed only on system phones. This Telephone Programming procedure lets system phone users dial outside numbers, extension numbers, feature codes, or account codes with a single touch, by pressing a programmed button. If an extension number is stored on an Auto Dial button, the user can dial, signal, or transfer calls to the extension by pressing the button.
■ For PBX or Centrex systems that require a dial-out code to make calls outside the PBX or Centrex system, include the dial-out code followed by one or more pauses (if available) on an Auto Dial button for a number outside the PBX or Centrex system. (See “Changing Settings to Support PBX or Centrex Services” in Chapter 2 for more information.) Examples The examples below show some possible entries for an Auto Dial number in Step 4 of “Programming.” ■ Outside Phone Number.
Using From a system phone, to dial an outside number or extension number (you can lift the handset or press [ Spkr ] first, but you do not have to do so): 1. If you want to call on a specific line, press the line button (or press [ Intercom ] [ 8 ] and dial the two-digit line number). If you did not lift the handset, the lights next to [ Spkr ] and [ Mic/HFAI ] go on, and you are active on the speakerphone.
Automatic Extension Privacy (#304) Description This System Programming procedure lets you either allow users to join active calls at an extension or prevent users from joining active calls at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension.
Programming To change the Automatic Extension Privacy setting for an extension: 5-18 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 4 ]. 2. Enter the number of the extension to be programmed. For example, to program extension 16, press [ 1 ] [ 6 ]. 3. To assign or unassign Automatic Extension Privacy, press [ Next Data ] until the appropriate value displays. 4.
Automatic Line Selection Description This Telephone Programming procedure determines the line or pool a user is connected to after lifting the handset or turning on the speaker to make a call. The system looks for lines or pools in the order specified by this procedure and selects the first available line or pool.
Valid Entries Key Extension: Outside lines 01–24, Left Intercom ✔ Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom Pools 881-883, individual lines ✔ Examples System Phone At key extensions, with Automatic Line Selection at its factory setting, the system first searches to find an idle outside line in numerical order (starting with the lowest line number). Then, if all outside lines are busy, the system searches for an idle intercom line.
Automatic System Answer Button (#111) Description This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Automatic System Answer (ASA) on and off. This feature helps the receptionist answer calls during busy periods. When an outside call rings on a line programmed with Automatic System Answer, the system answers it after a specified number of rings and plays a short user-recorded greeting to the caller.
Considerations ■ An Automatic System Answer button must be programmed on a button with lights on the system display phone at extension 10. (This feature will not work if it is programmed on a button without lights.) ■ Automatic System Answer can handle up to three outside calls simultaneously.
Using To turn Automatic System Answer on: Press the Automatic System Answer button at extension 10. The green light is on steady and Automatic System Answer is on. If calls are ringing when Automatic System Answer is turned on, the calls will be answered immediately by the system. To turn Automatic System Answer off: Press the Automatic System Answer button at extension 10. The green light goes off and Automatic System Answer is off.
Automatic System Answer Delay (#110) Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Automatic System Answer feature. Related Features ■ After a call is answered, Automatic System Answer plays a greeting then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
Automatic System Answer Lines (#204) Description This System Programming procedure identifies the lines on which incoming calls should be answered by the Automatic System Answer feature. Related Features ■ After a call is answered, Automatic System Answer plays a greeting then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
Programming To identify the lines on which outside calls should be answered by the system: 5-26 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 4 ]. 2. Enter the two-digit line number (01–24) of the desired line. For example, to specify line 1, press [ 0 ] [ 1 ]. 3. To assign or unassign the line, press [ Next Data ] until the appropriate value displays. 4.
Automatic System Answer Mode (#121) Description This System Programming procedure determines how the system handles Automatic System Answer calls after the greeting plays. There are three available modes: ■ Hold: places the call on hold at extension 10 (the light next to the line button winks green at extension 10 and winks red at all other extensions that have the line); the outside caller hears music on hold, if it is available.
■ If Automatic System Answer Mode is set to Hold or Disconnect, you can intercept a call while the message is playing—the light for the call will be steady red. To intercept the call, press the line button and lift the handset. The message will stop playing when the call is retrieved. ■ If Automatic System Answer Mode is set to Ring, the line button on which an outside call rings shows green flash continuously, even while the system answers the call and plays the Automatic System Answer greeting.
Automatic System Answer Record/Playback (I891) Description This feature lets you record and play back the message that callers hear when a call is answered by the Automatic System Answer feature. The maximum length of the message is 10 seconds. Related Features ■ After the Automatic System Answer greeting plays, the system either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
Programming To record an Automatic System Answer message: 1. Turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by these features to be completed. 2. Lift the handset of the system display phone at extension 10 or 11. 3. Press [ Intercom ]. 4. Dial [ 8 ] [ 9 ] [ 1 ]. The current time of day remains on the second line of the display for the duration of this procedure.
To play back an Automatic System Answer message: 1. Turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by these features to be completed. 2. Lift the handset of the system display phone at extension 10 or 11. 3. Press the [ Intercom ] button. 4. Dial [ 8 ] [ 9 ] [ 1 ]. A display similar to the following appears: ASA: 1=Record 2=Play 5. Press [ 2 ].
Automatic VMS Cover (#310) Description This feature applies only if you have a voice messaging system. This System Programming procedure lets you automatically route an extension’s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging system after a specified number of rings (default for all system extensions is three rings), so callers can leave a message.
Programming To change the Automatic VMS Cover setting for an extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 1 ] [ 0 ]. 2. Enter the number of the extension to be covered by the voice messaging system. For example, to program extension 11, press [ 1 ] [ 1 ]. 3. To assign or unassign Automatic VMS Cover, press [ Next Data ] until the appropriate value displays. 4.
Background Music (F19) Description This feature is available only on system phones with speakers. This feature provides background music through the speaker of an idle system phone for a user’s work area. Background Music plays the recorded material from the Music On Hold audio source. Related Features Background Music is available only if Music On Hold (#602) is active and an audio source is connected to the primary processor module.
Using To turn Background Music on: 1. From a system phone with a speaker, press the programmed button or press [ Feature ] [ 1 ] [ 9 ]. If the phone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on. 2. To adjust the volume of Background Music, use the phone’s volume control buttons while listening to the Background Music. To turn Background Music off: Press the programmed button or press [ Feature ] [ 1 ] [ 9 ] again.
Call Coverage (F20,XX,XX) Description This feature redirects all intercom, transferred, and outside calls on lines assigned ownership from a user’s extension to another system extension (where XX is an extension number from 10–57) for coverage. When Call Coverage is activated, covered calls are routed to the covering extension after a specified number of rings. Callers can then leave a message with the person at the covering extension.
■ If an extension has Call Coverage and Call Forwarding active, calls are routed to the Call Forwarding destination extension (Call Forwarding takes precedence). ■ If a user at a covering extension has a system display phone and is busy on a call, he or she can use Caller ID Inspect to view the number of the extension from which a coverage call is being sent.
Programming To program a Call Coverage button: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button, preferably a button with lights. 4. At this point, you can: 5.
Standard Phone To send your calls for coverage: 1. Lift the handset. You hear intercom dial tone. 2. Press [ # ] [ 2 ] [ 0 ]. 3. Dial your extension number. 4. Dial the extension number of the covering extension. To remove Call Coverage: 1. Lift the handset. You hear intercom dial tone. 2. Press [ # ] [ 2 ] [ 0 ]. 3. Dial your extension number twice.
Call Coverage Rings (#116) Description This System Programming procedure, which applies to all system extensions programmed for Call Coverage, defines the number of times intercom, transferred, and outside calls on lines assigned ownership ring at an extension before they are sent to the covering extension. Related Features ■ Call Coverage redirects an extension’s covered calls to the covering extension.
Call Forwarding/Call Follow-Me (F11,XX,XX) Description This feature forwards all intercom, transferred, and outside calls from a user’s extension to another system extension (where XX is an extension number from 10–57). Users can activate this feature from their own extension (Call Forwarding) or from any other extension in the system (Call Follow-Me).
■ If the Call Forwarding feature code and optional originating and destination extensions are programmed on a button with lights, you can use the button to turn Call Forwarding on and off with one touch. (The lights show when Call Forwarding is on, even if calls are forwarded to a different extension than the one stored on the button, and you can still use the button to turn Call Forwarding off.) Programming To program a Call Forwarding button: 1.
To remove Call Forwarding using the programmed button: 1. Press the programmed button. If an originating extension and a destination extension were programmed on the button, Call Forwarding is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 3. 2. If no originating extension was programmed, dial your extension number. 3. If no destination extension was programmed, dial your extension number again.
Call Park Description This feature allows you to “park” a call, or put it on a special type of hold, so it can be picked up from any phone in the system. Related Features ■ Use Call Pickup to retrieve parked calls. ■ When a call is parked, the caller hears Music On Hold (#602) if it is active and an audio source is connected to the primary processor module, regardless of the Ring on Transfer (#119) setting.
Standard Phone To park a call: 1. While on a call, press the switchhook or [ Recall ]. The call is put on hold and you hear intercom dial tone. 2. Dial your two-digit extension number. 3. Hang up. If the call is not picked up within three minutes, it rings back at your extension. If you are on another call when the parked call returns, you will not receive notification even if Call Waiting is Assigned to your extension. The parked call rings back when your phone is idle.
Call Pickup (I6XX) Description This feature lets users answer any intercom, outside, or transferred call ringing at another specified extension (where XX is an extension number from 10–57). This feature is useful for officemates who agree to answer each other’s calls. Related Features Use this feature to retrieve a parked call—see Call Park.
Call Waiting (#316) Description This feature applies only to standard phones. This System Programming procedure specifies standard phone extensions that are eligible for Call Waiting. Users who receive a call waiting tone hear two beeps when they are on a call to indicate a second incoming intercom, transferred, or outside call. The user can press the switchhook (or Recall or Flash button, if available) to put the current call on hold and retrieve the second call.
Caller ID Description Caller ID, also known as Individual Calling Line Identification or ICLID, is available on system display phones on all lines for which you subscribe to Caller ID service. Caller ID information is the caller’s telephone number (or name, if available). When active on a call, a user automatically receives Caller ID information for the call. When an extension is idle, a user receives Caller ID information for the call the user will be connected to when the handset is lifted.
■ If users Transfer a call, the Caller ID information is passed to the destination extension. ■ If users send calls for Call Coverage, the Caller ID information is not passed to the covering extension. “Coverage Call for XX” appears instead so the user at the covering extension can identify the person for whom the call was originally intended.
Caller ID Inspect (F17) Description This feature allows a user who is active on a call to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Users can inspect ringing, active, or held calls. Related Features ■ If you program a Caller ID Name Display button, you can toggle between Caller ID name and Caller ID number while inspecting lines. ■ Refer to Caller ID for details on Caller ID information.
Using 1. While active on a call, press the programmed button. The green light flutters. Caller ID Inspect is activated. 2. Press a line, pool, or intercom button. The Caller ID or Call Coverage information for the selected line, pool, or intercom displays. 3. Press the programmed button to deactivate the feature. The feature is deactivated automatically if you hang up the handset or press any button other than a line, pool, or intercom button. The green light is off when the feature is deactivated.
Caller ID Name Display (F16) Description This feature lets users with system display phones toggle the display between Caller ID number and Caller ID name. Caller ID name is an optional feature of the Caller ID service provided by your local telephone company and may not be available in your area (even if Caller ID number is available).
Calling Group Extensions (#502) Description This System Programming procedure identifies the extensions in a Calling Group—a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group; the first extension to pick up the call is connected to the caller.
Conference Calls Description This section explains how to set up conference calls using the [ Conf ] button on a system phone or the switchhook on a standard phone. A conference call connects up to five parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call, but the call cannot include more than two outside parties.
Using System Phone 1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) You are connected with the first party. 2. Press [ Conf ]. The first party is now on hold. 3. Set up the call to the second party. You are connected with the second party. If you are adding an inside party to a call, you must wait until the party answers.
Conference Drop (F06) Description This feature drops the last outside party added to a conference call, without disconnecting the other parties. Related Features ■ For instructions on setting up conference calls, see Conference Calls. ■ You can use Outside Conference Denial (#109) to disallow conference calls with multiple outside parties. Considerations You can program a Conference Drop button on a system phone to use the feature with one touch. Programming To program a Conference Drop button: 1.
Copy Settings (#399) Description This System Programming procedure copies all of the following settings from one extension to another: #301 #302 #303 #304 #305 #307 #308 #309 #310 #311 #312 #313 #314 Line Assignment Line Access Restriction Display Language Automatic Extension Privacy Abbreviated Ringing Forced Account Code Entry Distinctive Ring Intercom Dial Tone Automatic VMS Cover External Hotline Voice Interrupt On Busy Line Access Mode Pool Extension Assignment #315 Pool Access Restriction #316 Call
Dial Mode (#201) Description This System Programming procedure identifies individual lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Related Features ■ If you are having difficulty using touch-tone phones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).
Direct Extension Dial Button (#113) Description This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Direct Extension Dial (DXD) on and off. This feature permits an outside caller to dial an extension or Hunt Group directly, without the aid of the receptionist. It is ideal for outside callers who frequently talk with specific employees or service groups, and know the extension number they are trying to reach.
Considerations ■ It is recommended that you use only one automated answering option for incoming calls (either this feature, the Automated Attendant Service of the voice messaging system, or a PARTNER Attendant). ■ Direct Extension Dial does not transfer calls to Calling Groups. ■ This feature can handle three outside calls simultaneously. ■ If you have lines programmed for Direct Extension Dial and Automatic System Answer, Direct Extension Dial answers the call first.
Using To turn Direct Extension Dial on: Press the Direct Extension Dial button at extension 10. The green light is on steady and Direct Extension Dial is on. If calls are ringing when Direct Extension Dial is turned on, the calls will be answered immediately by the system. To turn Direct Extension Dial off: Press the Direct Extension Dial button at extension 10. The green light goes off and Direct Extension Dial is off.
Direct Extension Dial Delay (#112) Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Direct Extension Dial feature. Related Features ■ Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205). ■ You must program a button on the system display phone at extension 10 to turn Direct Extension Dial on and off.
Direct Extension Dial Lines (#205) Description This System Programming procedure identifies the lines on which incoming calls are to be answered for Direct Extension Dial. Related Features ■ You must program a button on the system display phone at extension 10 to turn Direct Extension Dial on and off. Use Direct Extension Dial Button (#113) to program the button. ■ Calls that ring on lines programmed with Direct Extension Dial are picked up after two rings, as a default.
Programming To identify the lines on which outside calls should be answered for Direct Extension Dial: 5-64 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 5 ]. 2. Enter the desired line number (01–24). For example, to specify line 1, press [ 0 ] [ 1 ]. 3. To assign or unassign Direct Extension Dial, press [ Next Data ] until the appropriate value displays. 4.
Direct Extension Dial Record/Playback (I892) Description This feature lets you record and play back the message that callers hear when a call is answered by the Direct Extension Dial feature. The maximum length of the message is 20 seconds. Related Features ■ Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205). ■ You must program a button on the system display phone at extension 10 to turn Direct Extension Dial on and off.
If a message was previously recorded, a display similar to the following appears: DXD: 1=Record 2=Play 5. Press [ 1 ]. A display similar to the following appears for three seconds: Record at the tone After three seconds, you hear a tone and you can begin recording your message. While you are recording, the following display appears: Press # to stop 6. Press [ # ] when you are done recording.
Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call in progress on a specific outside line (where LL is a line number from 01–24). This feature is useful for picking up a ringing or held call or for joining a call on a line that is not assigned to the phone. Related Features ■ If a line is idle, users cannot access it with this feature (they hear busy tone).
Using System Phone 1. If you want, lift the handset. 2. Press a button programmed with Direct Line Pickup—Active Line, then dial the two-digit line number (01–24) of the line you want to pick up or join; or dial [ Intercom ] [ 6 ] [ 8 ] and the two-digit line number. If you did not lift the handset, the speaker comes on automatically. Standard Phone 5-68 1. Lift the handset. You hear intercom dial tone. 2.
Direct Line Pickup—Idle Line (I8LL) Description This feature allows users to access a specific outside line (where LL is a line number from 01–24) when the line is not in use. This feature is useful for accessing a line that is not assigned to the phone. Related Features ■ If a line is in use, users cannot access it with this feature (they hear busy tone). For information on accessing a ringing or held call, or joining a call in progress, see Direct Line Pickup—Active Line.
Disallowed List Assignments (#405) Description This System Programming procedure lets you assign up to four Disallowed Phone Number Lists to specified extensions. Related Features You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure. Considerations When a Disallowed Phone Number List is assigned to an extension, the list applies to all lines to which the extension has access.
Disallowed Phone Number Lists (#404) Description This System Programming procedure specifies telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. Use this procedure to create up to four lists of up to 10 telephone numbers each.
Examples The examples below show how to enter telephone numbers for a Disallowed Phone Number List in Step 4 of “Programming.” ■ Specific Telephone Numbers. Enter the phone number exactly as you would dial it. For example, to prevent calls to the local number 555-5678, press [ 5 ] [ 5 ] [ 5 ] [ 5 ] [ 6 ] [ 7 ] [ 8 ]. ■ All Telephone Numbers in One Area Code.
Programming To create a list of Disallowed Phone Numbers: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 4 ]. 2. At the List Number: prompt, identify the list to be set up (1–4). For example, to select the first list, press [ 1 ]. 3. At the Entry: prompt, select a list entry (01–10). 4. At the Data----------- prompt, enter the first telephone number. 5. To save the telephone number in memory, you must press [ Enter ]. 6. At this point: 7.
Display Description PARTNER-model display phones have a 2-line, 24-character (per line) adjustable display area, for calling and programming feedback.
Related Features ■ The System Date (#101), System Day (#102), and System Time (#103) settings are shown as the default display. ■ You can use Display Language (#303) to identify the language in which messages appear, if the extension has a system display phone. ■ Users can assign a name to their extension. Then, when that extension is used to make an intercom call, group call, or transferred call, the name and extension number appear on the system display phone receiving the call.
Display Language (#303) Description This System Programming procedure identifies the language in which display messages appear if the extension has a system display phone. The language is set for each extension, so phones in the same system can display different languages. Considerations If SMDR is used, the call report header is printed in the language specified for extension 10.
Distinctive Ring (#308) Description This System Programming procedure determines whether calls should ring at a standard device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls to the standard device should ring like outside calls. Considerations ■ Change the setting to Not Active if a standard device such as a modem or answering machine does not pick up intercom or transferred calls.
Do Not Disturb (F01) Description This feature is available only on system phones. This feature lets a system phone user press a programmed button to prevent incoming calls for the extension from audibly alerting (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal. This feature is recommended only if someone answers outside calls for your extension when you do not answer them.
Programming To program a Do Not Disturb button: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button with lights. 4. Press [ Feature ] [ 0 ] [ 1 ]. 5. Program another button for this extension or exit programming mode. Using From a system phone, press the programmed button to turn Do Not Disturb on; press it again to turn it off.
Doorphone Alert Extensions (#606) Description This System Programming procedure identifies up to 48 extensions that are to signal when a doorphone button is pressed. When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system phone, the call signals with a unique ding-dong sound to distinguish it from other calls. Additionally, if you have two doorphones, they signal with different tones so you can distinguish between them.
Doorphone Extension (#604 and #605) Description These System Programming procedures identify extensions to which doorphones are connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doorphone 1 Extension (#604) to identify the extension to which the first doorphone is connected and Doorphone 2 Extension (#605) to identify the extension to which the second doorphone is connected.
Emergency Phone Number List (#406) Description This System Programming procedure creates a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line. Typical list entries include fire, police, and other emergency services numbers.
Programming To create an Emergency Phone Number List: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 6 ]. 2. Select a list entry (01–10). For example, to select the third entry, press [ 0 ] [ 3 ]. A display similar to the following appears: Emergency List 03 Data ----------- 3. Enter the telephone number. 4. To save the telephone number in memory, you must press [ Enter ]. 5. At this point: 6.
Exclusive Hold (F02) Description This feature is available only on system phones. This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone. Related Features ■ You can use the Hold button to put calls on regular hold (any extension can pick up the held call). ■ Placing a call on Exclusive Hold prevents other users from accessing Caller ID information for the held call at that extension.
Extension Name Display Description Users can assign a name to their extension: up to 20 characters long on PARTNER-model phones, up to 12 characters on MLS-model phones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display phone receiving the call. Similarly, users receiving a transfer return call see the name of the person assigned to the extension that did not answer the transferred call.
Programming To assign a name to an extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. Enter the number of the extension to be programmed. For example, to program extension 12, press [ 1 ] [ 2 ]. 3. Press left [ Intercom ]. For extension 12, a display similar to the following appears: 12 Enter Extension Name If a name was assigned previously to this extension, that name displays instead. 4.
External Hotline (#311) Description This procedure applies only to standard phones. This System Programming procedure identifies an external hotline extension. When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a frequently-called service bureau. The external hotline must be a standard phone, not a system phone.
Valid Entries Extensions 11–15, 17–21, 23–27, 29–33, 35–39, 41–45, 47–51, and 53–57 1 = Assigned 2 = Not Assigned ✔ Programming To identify an external hotline extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 1 ] [ 1 ]. 2. At the Extension: prompt, enter the external hotline extension number— see “Valid Entries” on the previous page. For example, to program extension 30 as the external hotline, press [ 3 ] [ 0 ]. 3.
Fax Machine Extensions (#601) Description This System Programming procedure identifies extensions to which fax machines are connected. Related Features ■ If you want to monitor fax machine status and make one-touch transfers to the fax machine, see Auto Dialing to program a Fax Management button and “Fax Management Feature” in Chapter 4 to use the button. ■ To prevent other extensions from interrupting a fax call, program the fax extension for Automatic Extension Privacy (#304).
Forced Account Code Entry (#307) Description This feature applies only to system phones. This System Programming procedure identifies specific extensions at which users must enter an account code prior to making outside calls. The account code can be used to charge telephone calls to a department or client; the account code prints on call reports if you are using SMDR (Station Message Detail Recording) or a call accounting package.
Valid Entries 1 = Assigned 2 = Not Assigned ✔ Programming To program an extension for Forced Account Code Entry: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 7 ]. 2. At the Extension: prompt, enter the number of the extension to be programmed. For example, to program extension 15, press [ 1 ] [ 5 ]. 3. To assign or unassign Forced Account Code Entry, press [ Next Data ] until the appropriate value displays. 4.
Forced Account Code List (#409) Description This System Programming procedure lets you identify a list of up to 99 account code verification entries for extensions that are forced to enter account codes. Once a list is created, any user at an extension programmed for Forced Account Code Entry must enter a valid account code—one that matches a list entry— before being allowed to make an outside call. This feature ensures that only authorized users with valid account codes can make outside calls.
■ Wildcard Characters. You can use wildcard characters in list entries. For example, your company’s Sales Department has a three digit account code—the first digit represents the department and the second and third digit represent the individuals in the department. You enter 4!! as the list entry. – The following entries are valid: 401 410 499 455555 – The following entries are invalid: 4 44 Programming To create a Forced Account Code List: 1.
Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1–7. (Hunt Group 7 is used exclusively for the voice messaging system.) Related Features ■ You must use Hunt Group Extensions (#505) to assign extensions to Hunt Groups.
■ If you install a voice messaging system, assign the system extensions associated with the voice messaging system hardware to Hunt Group 7. Then, use this procedure to assign outside lines to Hunt Group 7 for Automated Attendant Service. Callers hear a greeting and are prompted to enter digits to transfer to a specific extension or group without the assistance of the receptionist.
Group Calling—Ring/Page (I7G/I*7G) Description This feature lets users ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups (G is a Calling Group number from 1–4). When paging, the caller hears a beep and begins speaking; the caller’s voice is heard on the speakers of all idle system phones in the selected Calling Group.
For example, a car dealership puts all extensions for the sales staff into Calling Group 1. To let a prospective customer talk to any salesperson, the receptionist simply transfers the call to the group by dialing [ Transfr ] [ 7 ] [ 1 ]. All phones in Calling Group 1 ring, and the customer is connected to the first salesperson to answer. (Alternatively, the receptionist can page the group through the speakers of their system phones by pressing [ Intercom ] [ ★ ] [ 7 ] [ 1 ].
To manually ring or page a Calling Group: 1. Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2. To make a ringing call, dial [ 7 ] and a group number (1–4). All available extensions in the Calling Group ring. To make a paging call, press [ ★ ] [ 7 ] and a group number (1–4). After the beep, start talking. Your voice is heard through the speakers of all system phones that are not busy in the Calling Group.
Group Hunting—Ring/Voice Signal (I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to offload call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system rings or voice signals the first available (non-busy) extension in the group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt.
■ You can program a Group Hunting button on a system phone to ring or voice signal a specified Hunt Group with one touch. ■ If you have a voice messaging system, you can program Hunt Group 7 ([ Intercom ] [ 7 ] [ 7 ] [ 7 ]) on a button to retrieve messages with one touch.
To manually ring or voice signal a Hunt Group: 1. Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2. To make a ringing call, dial [ 7 ] [ 7 ] and a group number (1–7). The next available extension in the Hunt Group rings. If no one answers within three rings, the call hunts to the next available extension. To make a voice-signaled call, press [ ★ ] [ 7 ] [ 7 ] and a group number (1–6). After the beep, start talking.
Group Pickup (I66G) Description This feature allows a user at any extension in the system to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, a user at any extension in the system can answer the call, without knowing which extension or line is ringing and without being in the same Pickup Group. The system can have up to four Pickup Groups.
Using System Phone To use Group Pickup when programmed on a button, press the programmed button. To use manually: 1. Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2. Dial [ 6 ] [ 6 ] and a group number (1–4) to pick up a call ringing at any extension in the group. Standard Phone To use Group Pickup: 1. Lift the handset. You hear intercom dial tone. 2. Dial [ 6 ] [ 6 ] and a group number (1–4) to pick up a call ringing at any extension in the group.
Hold Description This section explains how to place and retrieve calls on hold, using either the [ Hold ] button on a system phone or the switchhook on a standard phone. (The user can make and receive other calls on another line or pool while a call is on hold.) Related Features ■ System phone users can use Exclusive Hold to put calls on hold that can be retrieved only from their own extension.
Using System Phone To put a call on hold, press [ Hold ]. The green light next to the [ Intercom ], line, or pool button winks. To retrieve a call that you put on hold: 1. Press the [ Intercom ], line, or pool button next to the winking green light. 2. If the handset is in the cradle, lift it up or press [ Spkr ]. You are reconnected to the held call. The green light next to the button changes to on steady.
Hold Disconnect Time (#203) Description This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. There are two possible signals: a long signal (450 milliseconds) used by most telephone companies, or a short signal (50 milliseconds) used by a few telephone companies. The length of the signal is called the hold disconnect time.
Hotline (#603) Description This System Programming procedure identifies an internal hotline extension and its alert extension. When a user lifts the handset of the hotline phone, the alert extension rings. You can set up several hotline and alert extension pairs. The alert extension can be the same or different for multiple hotline extensions. We recommend using a standard phone as the hotline phone since this feature makes use only of the phone’s intercom.
Programming To identify a hotline extension and its alert extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 3 ]. 2. At the Extension: prompt, enter the hotline extension number—see “Valid Entries” on the previous page. For example, to program extension 33 as the hotline, press [ 3 ] [ 3 ]. 3. At the Data -- prompt, enter the alert extension number—see “Valid Entries” on the previous page.
Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system. Related Features for Hunt Groups 1–6 ■ For instructions on ringing or paging extensions in a Hunt Group or transferring calls to a Hunt Group, see Group Hunting.
Considerations for Hunt Group 7 This Hunt Group is used exclusively for the extensions associated with the voice messaging system hardware. Do not assign any other extensions to this group. A voice messaging system requires special hardware and set up procedures—refer to “Voice Messaging Systems” in Chapter 4 and to the documentation shipped with the voice messaging system for more information.
Intercom Dial Tone (#309) Description This System Programming procedure determines the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an autodialing device, such as a fax or modem, that has trouble making calls. For example, if you have a modem that checks for outside line dial tone before dialing, use this procedure to change from Regular to Machine dial tone.
Joining Calls Description Joining is adding yourself to a call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Up to three system extensions can join a call on an outside line (for a total of one outside and four inside parties). Related Features ■ You can use Automatic Extension Privacy (#304) to prevent other extensions from joining calls on a specific extension.
How to Join a Call System Phone A steady red light next to a line button indicates a call is in progress at another extension. To join a call: ■ Press the line button next to the steady red light and lift the handset, or ■ Lift the handset and press [ Intercom ] [ 6 ] [ 8 ] and the two-digit line number. The red and green lights alternately flash. You are now joined with the call. Standard Phone 1. 1. Lift the handset. You hear intercom dial tone. 2.
Last Number Redial (F05) Description This feature redials the last outside number dialed (maximum 28 digits). It is useful for immediately redialing a busy number. Related Features ■ You can use Save Number Redial to temporarily save the last number dialed. The difference between Last Number Redial and Save Number Redial is that Save Number Redial allows you to make other outside calls before redialing the saved number. ■ System Speed Dial Numbers cannot be redialed with this feature.
Line Access Mode (#313) Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure identifies individual extensions that are to operate as key extensions even though the system is configured for Hybrid mode. If an extension’s Line Access Mode is changed to Key, individual lines can be assigned to specific buttons on that extension’s phone regardless of whether they are part of a pool.
Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on specific lines. For example, you may want a secretary to answer calls on a manager’s line, but not to make any outgoing calls on the line; in this case you can assign the manager’s line to the secretary’s extension and restrict it to In Only. Related Features ■ This procedure is the most extreme way to restrict dialing.
Programming To restrict an extension from making calls on a specific line: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 2 ]. 2. At the Extension: prompt, enter the number of the extension to be programmed. For example, to program extension 23, press [ 2 ] [ 3 ]. 3. At the Line: prompt, enter the line number to be restricted at this extension. For example, to restrict line 2, press [ 0 ] [ 2 ]. The current restriction displays. 4.
Line Assignment (#301) Description This procedure applies to key extensions or to individual lines on pooled extensions. This System Programming procedure assigns the outside lines that are available at an extension. The default order of line assignment to the buttons on a system phone is from left to right, starting in the bottom left corner (see Figure 5-1 on the next page).
PARTNER-34D PARTNER-18D/PARTNER-18 PARTNER-6 Figure 5-1.
Considerations ■ You cannot assign a line that belongs to a pool as an individual line on that pooled extension. ■ A line must be assigned to a button with lights. If a line is assigned to a button without lights, you cannot access that line, nor can you program anything else on the button. ■ On system phones, assign only as many lines as that extension can use (see Figure 5-1 on the previous page).
4. At this point: ■ If you want to assign the line to the first available button with lights, press [ Next Data ] until a display similar to the following appears: Line Assignment 15 L01 1 Assigned ■ If you want to remove a line assignment, press [ Next Data ] until a display similar to the following appears: Line Assignment 15 L01 2 Not Assigned ■ If you want to assign the line to a specific button, press [ 3 ].
Line Coverage Extension (#208) Description This System Programming procedure identifies an extension as the “owner” of a specific outside line, so the extension can activate Call Coverage or VMS Cover for that line. Related Features ■ An extension’s “owned” line is eligible for coverage only if Line Ringing is set to Immediate Ring or Delayed Ring and Line Access Restriction (#302) is set to No Restriction or In Only.
Programming To change the Line Coverage setting for an extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 8 ]. 2. Enter the desired line number. For example, to program line 24, press [ 2 ] [ 4 ]. 3. Enter the number of the extension to be assigned ownership of the line. 4. At this point: 5. ■ To delete the current setting, press [ Remove ].
Line Ringing Description This Telephone Programming procedure determines how each outside line or pool assigned to an extension rings. A line or pool can ring immediately, ring with a 20 second delay, or not ring at all. Delayed Ring is useful for backup coverage on shared lines or pools, such as for secretaries who cover each other’s lines. No Ring is useful for all extensions except 10 when a receptionist answers all calls, or for phones with no regular users, such as in conference rooms.
Examples ■ Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to Immediate Ring and the lines at the users’ extensions to No Ring. (This is the factory setting for Hybrid mode.) ■ Receptionist Backup. If you want all calls on a line or in a pool to ring directly at users’ extensions—with the receptionist providing backup—set the line or pool at the users’ extensions to Immediate Ring.
Loudspeaker Paging (I70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the primary processor module. Related Features ■ Users can make Simultaneous Paging announcements over the loudspeaker paging system and the idle system phones assigned to Calling Group 1. See Calling Group Extensions (#502) to program Calling Group 1.
Standard Phone To make an announcement over the loudspeaker paging system: 1. Lift the handset. You hear intercom dial tone. 2. Dial [ 7 ] [ 0 ]. 3. Speak into the handset. Your voice is heard through the loudspeaker paging system. For touch-tone phones only, if your loudspeaker paging system supports announcements to zoned areas, refer to the instructions packaged with the device to make zoned announcements.
Making Calls Description A user can make a call by dialing an outside phone number or an extension number. There are also several ways to “speed dial” a number—see “Related Features” below. Hybrid Mode Only ■ Making calls in Hybrid mode is the same as in Key mode except users can select a pool button rather than a line button to access an outside line. When a user presses a pool button, the system automatically selects an idle line belonging to the pool.
■ If dialing restrictions are programmed for an extension, the system may prevent a user at that extension from placing certain calls. For example, a user may not be allowed to dial 900 numbers from the extension. (Or an extension may be programmed to take incoming calls only, so the user cannot dial out at all.) The following features provide dialing restrictions: Disallowed Phone Number Lists (#404), Line Access Restriction (#302), Pool Access Restriction (#315), and Outgoing Call Restriction (#401).
To make an outside call using a specific pool: 1. Press the idle pool button (red and green lights are both off) or press [ Intercom ] plus the three-digit pool access code (880, 881, 882, or 883). 2. If desired, lift the handset. 3. Dial the phone number. To reserve a busy line or pool so your phone beeps when the line or pool becomes free—this is useful when you share a line, such as a WATS line, with other people: 1.
System Phone You can lift the handset or press [ Spkr ] before dialing, then: 1. Press an idle [ Intercom ] button (red and green lights are both off). You hear intercom dial tone, and the green light next to the [ Intercom ] button is on steady. 2.
Manual Signaling (F13XX or F13*XX) Description This feature applies only to PARTNER- and MLS-model phones. This feature lets you program a button on your PARTNER- or MLS-model phone that you can use to signal a predetermined co-worker’s extension. It typically is used by a receptionist to alert a user when the user is busy on another call. You can use a Manual Signaling button to beep, ring, or voice signal the user at the target extension.
Programming To program a Manual Signaling button: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. 4. Press [ Feature ] [ 1 ] [ 3 ]. 5. Dial the two-digit extension number of the target extension. For example, to identify extension 22 as the target extension, press [ 2 ] [ 2 ].
Message Light Off (F10XX) Description This feature turns off the message light at a specified extension (where XX is an extension number from 10–57). Related Features For instructions on turning on the message light, see Message Light On. Considerations ■ This feature turns off the message light on system phones and standard phones that have message lights. (See “Standard Telephones” in Chapter 1 for a list of standard phones with message lights.
Using System Phone To turn off the message light: 1. Press the programmed button or press [ Feature ] [ 1 ] [ 0 ]. If you programmed the destination extension number on the button, the message light for the destination extension goes off. Skip Step 2. 2. If no extension number was programmed on the button, dial the extension number of the phone whose message light you want to turn off, or use an Auto Dial button or Manual Signaling button. Standard Phone To turn off the message light: 1.
Message Light On (F09XX) Description This feature turns on the message light at a specified extension (where XX is an extension number from 10–57). Related Features ■ For instructions on turning off the message light, see Message Light Off. ■ You may be able to use this feature to signal someone at a doorphone extension. See Doorphone Extension (#604 and #605). Considerations ■ This feature turns on the message light on system phones and standard phones that have message lights.
Using System Phone To turn on the message light: 1. Press the programmed button or press [ Feature ] [ 0 ] [ 9 ]. If you programmed the destination extension number on the button, the message light for the destination extension goes on. Skip Step 2. 2. If no extension number was programmed on the button, dial the extension number of the phone whose message light you want to turn on, or use an Auto Dial button or Manual Signaling button. Standard Phone To turn on the message light: 1. Lift the handset.
Music On Hold (#602) Description This System Programming procedure activates or deactivates the MUSIC ON HOLD jack on the primary processor module. The jack must be active and an audio source must be connected to the jack in order to provide recorded music or messages to callers on hold. Related Features ■ If Ring on Transfer (#119) is Not Active and Music On Hold is Active, transferred callers hear music-on-hold until the call is answered.
Valid Entries 1 = Active ✔ 2 = Not Active Programming To change the setting of the MUSIC ON HOLD jack: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 2 ]. 2. To activate or deactivate the MUSIC ON HOLD jack, press [ Next Data ] until the appropriate value displays. 3. Select another procedure or exit programming mode.
Night Service Button (#503) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Night Service on and off. When Night Service is on, all lines and pools assigned to the phones of the users in the Night Service Group ring immediately, regardless of their normal Line Ringing settings. Night Service is useful if you want phones to ring after regular business hours.
Programming To program a Night Service button at extension 10: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 5 ] [ 0 ] [ 3 ]. 2.
Night Service Group Extensions (#504) Description This System Programming procedure assigns extensions to the Night Service Group. When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings. Related Features ■ You must use Night service Button (#503) to program the button that is used to turn Night Service on and off.
Number of Lines (#104) Description This System Programming procedure determines in Key mode the number of outside lines that are automatically assigned to all system extensions; in Hybrid mode, it determines the number of lines assigned to the main pool. (This number does not have to match the actual number of lines connected at the control unit.) This feature should be used only for initial system setup.
Outgoing Call Restriction (#401) Description This System Programming procedure identifies the types of outgoing calls that can be made on all lines at an extension. See “Dialing Restrictions and Permissions” in Chapter 2 for a summary of calling restrictions. Related Features ■ This restriction also applies to lines that a user has access to with Direct Line Pickup—Idle Line.
Programming To identify the types of outgoing calls that can be made on all lines at an extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 1 ]. 2. At the Extension: prompt, enter the number of the extension to be programmed. For example, to select extension 30, press [ 3 ] [ 0 ]. 3. To change the type of call restriction, press [ Next Procedure ] until the appropriate value displays. 4.
Outgoing Call Restriction Button (#114) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to change the current Outgoing Call Restriction setting for an extension. This button is useful for quickly changing an extension’s restriction.
Programming To program an Outgoing Call Restriction button at extension 10: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 4 ]. 2.
Outside Conference Denial (#109) Description This System Programming procedure determines whether users can include more than one outside party in a conference call. Related Features ■ For instructions on making conference calls, see Conference Calls. ■ Use Conference Drop to drop the last outside party added to the conference. Considerations ■ This feature setting applies to all system users. ■ A conference call connects up to five parties (including the conference originator).
Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequently dialed numbers for each extension. A Personal Speed Dial number can be dialed quickly by pressing [ Feature ] (or [ # ] at intercom dial tone on a standard phone) and the two-digit code from 80 through 99. The Personal Speed Dial numbers programmed for a particular extension are for use only at that extension.
Programming To program Personal Speed Dial numbers: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. Dial the number of the extension to be programmed with this feature. 3. Select a two-digit code by pressing [ Feature ] and dialing two digits between 80 and 99. For example, to select code 81, press [ Feature ] [ 8 ] [ 1 ]. If a number is assigned already to the code, the number appears on the display.
Pickup Group Extensions (#501) Description This System Programming procedure lets you assign extensions to a Pickup Group. When a call rings at an extension in a Pickup Group, a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code. The Pickup Group feature is useful when a user needs to answer calls on lines or pools not assigned to his or her phone. The system supports up to four Pickup Groups.
Pool Access Restriction (#315) Description This procedure applies only to pooled extensions in Hybrid mode. This System Programming procedure restricts a pooled extension from receiving and/or making outside calls on all lines belonging to a specific pool.
Programming To restrict an extension from making or receiving calls on all the lines in a specific pool: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 1 ] [ 5 ]. 2. Enter the number of the extension to be programmed. For example, to program extension 23, press [ 2 ] [ 3 ]. A display similar to the following appears: Pool Access Rstr 23 Pool: 3. Enter the pool number (880, 881, 882, or 883) to be restricted at this extension.
Pool Extension Assignment (#314) Description This feature applies only to pooled extensions in Hybrid mode. This System Programming procedure identifies the pools that are assigned to buttons at a pooled extension. The system uses two buttons to represent the main pool (880) and one for each auxiliary pool (881, 882, 883). Up to five pool buttons can be assigned per extension.
Considerations ■ You cannot assign pool buttons to extension 10 or to any key extension. ■ The main pool buttons are always assigned to the two leftmost buttons on the bottom row of a system phone. You cannot use Select Button (Setting 3) for the main pool (880) during Pool Extension Assignment programming.
4. At this point: ■ If you want to assign the pool to the first available button with lights, press [ Next Data ] until a display similar to the following appears: Pool Ext Assign 15 P881 1 Assigned ■ If you want to remove a pool assignment, press [ Next Data ] until a display similar to the following appears: Pool Ext Assign 15 P881 2 Not Assigned ■ For auxiliary pools only, if you want to assign the pool to a specific button, press [ 3 ].
Pool Line Assignment (#207) Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure assigns lines to or removes lines from the main and auxiliary pools supported for Hybrid mode. You can change line assignments in the main pool (880) or in any of three auxiliary pools (881, 882, or 883). Related Features ■ You can use Pool Extension Assignment (#314) to assign pools created with this procedure to specific extensions.
Programming To change the assignment of lines to pools: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 7 ]. 2. Enter the first line to be programmed. For example, to program line 8, press [ 0 ] [ 8 ]. A display similar to the following appears: Lines to Pools L08 2 Pool 880 5-158 3. Enter the desired value (1–5)—see “Valid Entries” on the previous page. 4.
Privacy (F07) Description This feature is available only on system phones. This feature lets system phone users press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the user’s extension as needed. Related Features ■ If Automatic Extension Privacy (#304) is Assigned for an extension, that extension normally is private.
Recall (F03) Description This feature causes the system to send a timed switchhook flash over the telephone line to “recall” a new dial tone or to access a PBX, central office, or Centrex feature, such as Call Waiting. Related Features ■ If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal. Your local phone company can tell you the correct setting—for most Centrex systems, the correct setting is 800 msec. (or 32).
Using To access a PBX, central office, or Centrex feature (such as Call Waiting) while active on an outside line: System Phone 1. Press the programmed button or press [ Feature ] [ 0 ] [ 3 ]. 2. Enter the access code for the feature (if required). 3. To return to your original call, press the programmed button or press [ Feature ] [ 0 ] [ 3 ] again. Standard Phone 1. Press the switchhook (or press the Recall or Flash button on a feature phone that has one). You hear intercom dial tone. 2.
Recall Timer Duration (#107) Description This System Programming procedure lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected. Typically you use the Recall feature to access a PBX, central office, or Centrex feature such as Call Waiting.
Ring on Transfer (#119) Description This System Programming procedure lets you specify what callers hear while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; it it is set to Not Active, callers hear silence unless Music On Hold is activated and an audio source is connected to the primary processor module. If this is the case, callers hear music while the call is being transferred to the destination extension.
Rotary Dialing Timeout (#108) Description This System Programming procedure changes the length of the Rotary Dialing Timeout. You may need to change the length of the timeout if you have any rotary lines and you are having trouble calling out on standard touch-tone phones. For example, if users dial slowly and calls are not completed or are connected to wrong numbers, lengthen the timeout.
Save Number Redial (F04) Description This feature is available only on system phones. This feature saves into temporary memory the last outside number (up to 28 digits) dialed from an extension with a system phone. Users can use this feature to save a number before they hang up on a busy or non-answering call. Once saved, the number can be redialed again at any time. The number stays in memory until a different one is saved.
Send All Calls Description You can use the Call Coverage, VMS Cover, or Do Not Disturb buttons to send intercom and transferred calls and outside calls on owned lines immediately either to the covering extension or to your voice mailbox. Related Features ■ If Call Coverage is on and a call that is eligible for coverage begins to ring, you can turn on Do Not Disturb to send that call and any subsequent calls immediately to the covering extension.
Simultaneous Paging ( I*70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the primary processor module, and all of the idle system phones with speakers assigned to Calling Group 1. Related Features ■ You must use Calling Group Extensions (#502) to identify the extensions in Calling Group 1. ■ Use Loudspeaker Paging to make announcements only over the loudspeaker paging system.
Standard Phone To make an announcement over the loudspeaker paging system and the idle system phones with speakers in Calling Group 1: 1. Lift the handset. You hear intercom dial tone. 2. Dial [ ★ ] [ 7 ] [ 0 ]. 3. Speak into the handset. Your voice is heard through the loudspeaker paging system and the speakers of all idle system phones in Calling Group 1.
SMDR Output Format (#610) Description Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether a maximum of 15 digits or 24 digits is printed for dialed numbers in the Number field on the call report. The longer field is useful for businesses, such as law offices and hotels, that need to record many digits for outgoing calls for billing purposes.
SMDR Record Type (#608) Description Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether all calls or outgoing calls only are to be included on call reports. Related Features ■ The date and time that appear on call reports are determined by System Date (#101) and System Time (#103).
SMDR Talk Time (#611) Description Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to indicate whether or not you want to include a Talk field on call reports. The Talk field records talk time for all incoming outside calls.
SMDR Top Of Page (#609) Description Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure notifies the system that the printer has been aligned to the top of a new page. Use this feature after inserting paper, clearing a jam, or to print a new header after changing SMDR Output Format or SMDR Talk Time. When this feature is used, the system prints a new call report header.
Special Dialing Functions Description This feature lets you add special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers, as follows: Function Button Display Description Pause [ Hold ] P Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message.
■ Stop. Your local bank-by-phone service requires that you enter a password before the account number. To program a Personal Speed Dial number or an Auto Dial button to call the bank at 555-7898, include a stop for manually entering the password, and continue with the account number (679 88), enter [ 5 ] [ 5 ] [ 5 ] [ 7 ] [ 8 ] [ 9 ] [ 8 ] [ Mic/HFAI ] [ 6 ] [ 7 ] [ 9 ] [ 8 ] [ 8 ]. ■ Touch-Tone Enable.
Station Lock (F21) Description This feature is available only on system and standard touch-tone phones. This feature lets users enter a four-digit code on their telephone dial pad to “lock” their extension. Later, the user enters the identical code to unlock the extension. Station Lock helps to prevent unauthorized people from making outside calls from these extensions. You should recommend that users lock their extensions whenever they leave their desks for extended periods of time.
If the code entered in Step 3 matches the code entered in Step 2, the extension is locked. On a button with lights, the green light changes to on steady. On a display phone, the display shows ****. If the code entered in Step 3 does not match the code entered in Step 2, the extension remains unlocked. On a button with lights, the green light turns off. Repeat the locking procedure on the previous page. To unlock a locked extension: 1. Press the Station Lock button or press [ Feature ] [ 2 ] [ 1 ].
Station Unlock (F22) Description This feature is available only at extension 10 or 11. This feature lets you unlock a specific user’s locked extension. Use this feature when a user forgets the code he or she used to lock the extension. Related Features Use Station Lock to lock an extension. Considerations It is recommended that you do not program this feature on a button. Using System Phone From extension 10 or 11 only: 1. Press [ Feature ] [ 2 ] [ 2 ]. 2.
System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle; the month, day, and year print on SMDR call reports. Considerations Include leading zeros for single-digit months or days. Programming To change the System Date: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 1 ]. 2. Enter today’s date in the form MMDDYY.
System Day (#102) Description This System Programming procedure sets the day of the week that appears on system display phones. Valid Entries 1 = Sunday ✔ 2 = Monday 3 = Tuesday 4 = Wednesday 5 = Thursday 6 = Friday 7 = Saturday Programming To change the System Day: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 2 ]. 2. Change the day by entering a new setting number as listed in “Valid Entries” above.
System Password (#403) Description This feature is available only on PARTNER- and MLS-model phones. This System Programming procedure defines a four-digit password that users can enter from PARTNER- and MLS-model phones to override dialing restrictions (if the extension has access to an outside line). Related Features ■ The password overrides all dialing restrictions except Line Access Restriction (#302) and Pool Access Restriction (#315).
System Reset—Programming Saved (#728) Description This System Programming procedure resets the system while retaining the currently programmed settings. Reset the system only when it fails to function correctly after a power failure or down period.
System Speed Dial Numbers Description This feature lets you program a list of up to 100 frequently dialed numbers for the system. Anyone on the system can dial a System Speed Dial number by pressing [ Feature ] (or [ # ] at intercom dial tone on a standard phone) and the three-digit code from 600 through 699. You can mark System Speed Dial numbers to override dialing restrictions.
Valid Entries Any phone number—up to 28 characters consisting of the digits 0–9, [ ★ ], [ # ], and special dialing functions that you can access by pressing [ Hold ] (Pause), [ Mic/HFAI ] (Stop), [ Spkr ] (Recall), and [ Transfr ] (Touch-Tone Enable)—assigned to codes 600 through 699 No number assigned to any code ✔ Programming To program System Speed Dial numbers: 1. At extension 10 or 11, press [ Feature ] [ 0 ] [ 0 ]. A display similar to the following appears: PROGRAM EXTENSION 10 2.
Using System Phone You can lift the handset or press [ Spkr ] before dialing: 1. If you want to call on a specific line, press the line button (or press [ Intercom ] [ 8 ] and the two-digit line number). If you want to call on a line in a specific pool at a pooled extension, press the pool button (or press [ Intercom ] and dial the three-digit pool access code 880, 881, 882, or 883). 2. Press [ Feature ]. 3. Dial the three-digit System Speed Dial code (600–699).
System Time (#103) Description This System Programming procedure sets the time that appears on system display phones. Considerations ■ Enter the time in 24-hour notation. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeros when necessary. For example, to set the time to 9:00 a.m., enter [ 0 ] [ 9 ] [ 0 ] [ 0 ]. For 4:45 p.m., enter [ 1 ] [ 6 ] [ 4 ] [ 5 ]. ■ The time appears on system display phones as a.m. or p.m.
Toll Call Prefix (#402) Description This System Programming procedure indicates whether users must dial a 0 or 1 before the area code to make a long-distance call, or just the area code and number. This feature should be set to reflect the dialing patterns of your local telephone company. Related Features This procedure affects the operation of dialing restrictions and permissions.
Touch-Tone Enable (F08) Description This feature is available only on system phones. This feature lets a system phone user send touch-tone signals on an outside call over a rotary line. For example, a user may need to dial touch-tone digits while on a call to a bank-by-phone service. Related Procedures ■ You must use Dial Mode (#201) to identify rotary lines to the system.
Transferring Calls Description This section explains how to transfer calls using the [ Transfr ] button on a system phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other extensions. Related Features ■ To transfer calls to an extension with a single touch, program the extension number on an Auto Dial button—see Auto Dialing for more information.
■ Calls can be transferred to Calling Groups and Hunt Groups. ■ When you transfer a call from a display phone, the number to which you are transferring the call briefly appears on the display. If a transferred call is unanswered, the number of the extension that is returning the transferred call also appears on display phones.
5-190 ■ To make a voice-signaled transfer to a system phone, in Step 2 of the procedure on the previous page press [ ★ ] plus the two-digit extension number. Then listen for one of the following responses: – If you hear one beep, you have reached an idle system phone. You can speak after the beep. Your voice is heard through the other extension’s speaker. If no one answers or the call is refused, press the line or pool button next to the winking green light to reconnect to the caller.
Standard Phone ■ To pass a call to another extension: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial the extension number (or [ 7 ] [ 7 ] and a Hunt Group number or [ 7 ] and a Calling Group number) to which you want the call transferred. 3. When someone answers, announce the call, then hang up. If no one answers or the call is refused, press the switchhook again to reconnect to the caller.
Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a call. Related Features ■ You can use Transfer Return Rings (#105) to define the number of times all system extensions should ring with transferred calls before they return to their transfer return extensions.
Programming To change the Transfer Return Extension for a specific extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 6 ]. 2. Dial the number of the originating extension. 3. Dial the number of the extension to which the call should return if it is not answered. 4. To program another extension, press [ Next Item ] or [ Prev Item ] until the extension number shows on the display. Then repeat Step 3. 5.
Transfer Return Rings (#105) Description This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension. Related Features ■ By default, transferred calls return to the originating extension if they are not answered. You can use Transfer Return Extension (#306) to specify a different return extension for the extension that transfers a call.
VMS Cover (F15) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for their extension to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).
Programming To program a VMS Cover button: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button with lights. 4. Press [ Feature ] [ 1 ] [ 5 ]. 5. Program another button for this extension or exit programming mode. Using From a system phone, press the programmed button to turn VMS Cover on; press it again to turn it off.
VMS Cover Rings (#117) Description This feature applies only if you have a voice messaging system. This System Programming procedure, which applies to all system extensions programmed for VMS Cover, defines the number of times a call rings before it is sent to a user’s voice mailbox. Related Features ■ VMS Cover also applies to lines that have been designated an owner with Line Coverage Extension (#208).
VMS Hunt Delay (#506) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines when outside calls should be answered by the Automated Attendant Service of the voice messaging system. You can set the system for either immediate call handling (after the second ring) or delayed call handling (after the fourth ring). Delayed call handling gives the receptionist an opportunity to answer calls before they go to the Automated Attendant Service.
VMS Hunt Schedule (#507) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on). This feature affects only the Automated Attendant Service of the voice messaging system.
Voice Interrupt On Busy (#312) Description This feature is available only on system phones. This System Programming procedure identifies extensions that can receive voice interrupt on busy calls. A voice interrupt on busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call with one other party.
Valid Entries 1 = Assigned 2 = Not Assigned ✔ Programming To change the Voice Interrupt On Busy setting for an extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 1 ] [ 2 ]. 2. Enter the number of the extension to be programmed with this feature. 3. To assign or unassign Voice Interrupt On Busy, press [ Next Data ] until the appropriate value displays. 4. Select another procedure or exit programming mode.
Voice Interrupt On Busy Talk-Back (F18) Description This feature is available only on system phones. This feature lets you program a button that is used to respond to a voice interrupt on busy call while the user is active on another call. Related Procedures You must use Voice Interrupt On Busy (#312) to identify extensions that can receive an intercom call while busy on another call. Considerations Voice Interrupt On Busy Talk-Back must be programmed on a button with lights.
Voice Mailbox Transfer (F14) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets a system phone user transfer a caller directly to a specific extension’s voice mailbox, in order for the caller to leave a message without first ringing the extension. This feature is useful when a user knows that a co-worker is away from his or her desk.
Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used for scheduling wake up (or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an intercom call to the target extension at the scheduled time. If the first call is not answered or the called extension is busy, the system makes a second attempt five minutes later. Related Features ■ Wake up time is based on System Time (#103).
Programming To program a Wake Up Service button at extension 10: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 5 ]. 2.
To review a scheduled wake up time for a specific extension: 1. Press the Wake Up Service button at extension 10. 2. Dial the two-digit target extension number (or use an Auto Dial button). 3. Review the displayed wake up time and target extension number. 4. Press the Wake Up Service button to exit. 5. Repeat Steps 1 through 4 to review wake up times for other extensions. To cancel a scheduled wake up call: 5-206 1. Press the Wake Up Service button at extension 10. 2.
Troubleshooting 6 Contents When You Need Help 6-1 Power Failure Operation 6-1 Problems with System Phones 6-2 ■ ■ ■ ■ ■ ■ ■ System Phone Does Not Ring System Phone Does Not Work Display Shows Only 16 Characters Per Line Display is Incorrect Display Does Not Show Caller ID Name/Number Some Caller ID Information Does Not Display Intercom Autodialer Does Not Work Properly 6-2 6-3 6-4 6-4 6-4 6-5 6-5 Problems with Standard Phones 6-6 ■ 6-6 ■ ■ Standard Phone Does Not Ring Standard Phone Rings B
Contents Problems with Auxiliary Equipment ■ Standard Device Does Not Answer ■ Standard Device Does Not Dial Out Properly Poor Transmission Quality on Modem Call Records Wrap on SMDR Printout Zeroes Print in Station or Duration Field on SMDR Printout ■ ■ ■ System Problems ■ ■ ■ ■ ■ ■ ■ 6-ii Call Rings Continuously; When Answered, No One At Other End Calls on Hold Are Disconnected Calls on Automatic System Answer Lines Are Disconnected Call on Hold Hangs Up, but Line Does Not Disconnect All Phones Dea
Troubleshooting 6 When You Need Help If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help: in the continental U.S., call the hotline at 1 800 628-2888; outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer.
The system can stay programmed for approximately four days after it stops receiving power. After four days elapse, all of the system’s programmed settings return to the factory settings. The following sections describe various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Programming procedure names are shown in boldface type; for more information on a specific procedure, refer to the procedure name in Chapter 5.
System Phone Does Not Work Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of system phone. What to do: Plug the modular telephone cord into the correct jack—see the PARTNER II Communications System Installation guide for instructions. ■ If the phone works properly, the problem is solved. ■ If the problem remains, go to Possible Cause 2. Possible Cause 2: Phone needs to be reset. What to do: Unplug the cord from the base of the problem phone.
Display Shows Only 16 Characters Per Line Possible Cause: Processor module is not R 4.1. What to do: Check the release number on the processor module. ■ If the processor module release number is lower than 4.1, the display shows a maximum of 16 characters per line. ■ If the processor module release number is 4.1, unplug the modular telephone cord from the phone then plug it in again. If the display is still incorrect, see “System Phone Does Not Work.
Some Caller ID Information Does Not Display Possible Cause: Not all calls on Caller ID lines will be displayed. This varies by local phone company. What to do: If Caller ID information for a large number of calls is not displayed, contact your local telephone company. Intercom Autodialer Does Not Work Properly Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of Intercom Autodialer.
Problems with Standard Phones Standard Phone Does Not Ring Possible Cause 1: Ringer is turned off. What to do: Turn on the ringer ■ If the phone rings, the problem is solved. ■ If the phone still does not ring, go to Possible Cause 2. Possible Cause 2: Call Forwarding is turned on. What to do: Check to see if Call Forwarding is turned on. ■ If Call Forwarding is turned on, turn it off. ■ If Call Forwarding is not turned on, go to Possible Cause 3.
Standard Phone Rings Back After Intercom Call with No One at Other End Possible Cause 1: The switchhook is accidentally pressed and released, causing a call to ring back. What to do: Be sure that the handset is always replaced carefully. If the problem is not solved, go to Possible Cause 2. Possible Cause 2: Automatic Line Selection is programmed incorrectly.
Other Problems with Phones Trouble Making Outside Calls Trouble making outside calls could be one of the following: ■ You hear a dial tone, but the dial tone continues as you try to dial. ■ You hear a dial tone, which cuts off when you dial, but the line does not ring. ■ You hear a busy signal as you dial. ■ You hear nothing at all. Possible Cause 1: Forced Account Code Entry is assigned to the extension. What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension.
Possible Cause 5: Local phone company is not accurately receiving the dialing signals. What to do: Isolate the problem. Use the telephone to make calls on different lines. Then, make calls on different phones using the same line. ■ If you cannot make calls from one phone on all lines, follow the procedure for “System Phone Does Not Work,” Possible Cause 2. ■ If you cannot make calls using different phones, go to Possible Cause 6.
Possible Cause 1: Forced Account Code Entry is assigned to the extension. What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is, enter a valid account code. ■ If you can make a call, the problem is solved. ■ If Forced Account Code Entry is not assigned, go to Possible Cause 2. Possible Cause 2: Dial Mode is set incorrectly. What to do: Find out if you have touch-tone or rotary service.
Possible Cause 6: One or more local phone company lines in the pool are faulty. What to do: At extension 10, try to access each individual line assigned to the pool. ■ If the lines accessed from individual line buttons on extension 10 are still faulty, refer to Possible Cause 7 in “Other Problems with Phones: Trouble Making Outside Calls.” ■ If the problem remains, call the hotline.* Calls are Answered Automatically A call rings once, then disappears as if it were answered.
Trouble Hearing Called Party Answer Possible Cause 1: If you are using a speakerphone, there may be environmental factors that affect the performance of the speaker or microphone (for example, too much background noise). What to do: See “Speakerphone Performance Tips” in Chapter 3 for suggestions on the proper use of the speakerphone. If the problem is not solved, go to Possible Cause 2. Possible Cause 2: If the system is set for touch-tone dialing, you may have a faulty phone or cord.
Problems with Combination Extensions Phone Does Not Work Properly Possible Cause 1: Ringer equivalents are too high for the extension. What to do: Be sure the total of the two devices’ Ringer Equivalence Numbers (REN) does not exceed 2.0. If it does, unplug one of the devices. ■ If the phone works properly, the problem is the REN was too high. ■ If the phone still does not work properly, go to Possible Cause 2. Possible Cause 2: Auxiliary device (such as a fax, answering machine, or modem) is faulty.
Problems with Auxiliary Equipment Standard Device Does Not Answer Possible Cause: A standard device (such as a fax machine or answering machine) does not answer intercom calls or transferred calls because it does not recognize the distinctive ringing pattern used by the system. What to do: Change the extension’s setting for Distinctive Ring (#308) to Not Active, so the extension uses the same ringing for intercom and transferred calls as it does for outside calls.
Zeroes Print in Station or Duration Field on SMDR Printout Possible Cause: If zeroes print in the Station field, a caller is hanging up before someone answers the call. If zeroes print in the Duration field, the user is attempting to answer a call but disconnecting it inadvertently. What to do: If zeroes print in the Station field frequently, you may want to observe how long calls are ringing before they are answered.
Call on Hold Hangs Up, but Line Does Not Disconnect Possible Cause 1: Hold Disconnect Time setting is too long. What to do: Change Hold Disconnect Time (#203) from Long to Short. ■ If abandoned calls on hold are disconnected, the problem is solved. ■ If abandoned calls on hold still do not disconnect, or if the Hold Disconnect Time was already Short, go to Possible Cause 2. Possible Cause 2: Local phone company does not send hold release signal.
Multiple Phones Dead: No Dial Tone or Lights Possible Cause 1: The LED on one system module is out. What to do: If the green LED on the front of a module is out, try reseating the module in the control unit. ■ If the LED lights, the problem is corrected. ■ If the problem remains, call the hotline.* Possible Cause 2: The green LEDs on several system modules are out.
Specifications Capacities Dimensions and Weights (approx.
Switch Fabric Electrical Specifications ■ ■ ■ ■ ■ ■ Primary Processor Module Specifications Expansion Processor Module Specifications Extension Jack Specifications 68000 microprocessor, 256Kbytes RAM, 512Kbytes ROM ■ 8051 microprocessor, 12mHz, 8Kbytes ROM ■ ■ ■ ■ ■ SMDR Output Format ■ ■ ■ ■ ■ ■ ■ Environmental Requirements— Control Unit ■ ■ ■ ■ ■ ■ ■ A-2 Specifications 10 Watts (35 BTU/hour) per 400 module, normal and maximum power consumption 65 Watts (225 BTU/hour) per 206 module durin
Electrical Requirements Requirements for Out-of-Building Extensions Wiring U.S. and Canada: 90–130 VAC, 50–60 Hz, 3-prong outlet separate ground, separately fused at 15 Amps Other countries: 90–264 VAC, fused at 10 Amps ■ Outlet must not be controlled by an on/off switch ■ Grounding to comply with Underwriters Laboratories (UL) 1459: A.
Maintenance, Repair, and Ordering Information B Maintenance Your system is designed to provide trouble-free performance without any special maintenance procedures. To reduce the risk of accidental damage: ■ Keep the system modules in an area free of dust, smoke, and moisture, and do not block the air vents by placing objects on top of the system carriers. ■ Do not place telephones near a heating duct, radiator, or other heat source, and do not drop or expose them to excessive shock or vibration.
In-Warranty Repairs If you purchased or leased your system directly from Lucent Technologies, Lucent Technologies will repair it free of charge during the one-year warranty period. Simply call the hotline and ask for service. Business-Day service is standard during the warranty period for both the control unit and system phones. Business-Day service is performed during normal business hours.
If you purchased your system directly from Lucent Technologies, Lucent Technologies will perform warranty repair in accordance with the terms and conditions of the specific type of Lucent Technologies maintenance coverage you selected. A written explanation of Lucent Technologies’ types of maintenance coverage may be obtained from Lucent Technologies by calling 1 800 247-7000 (in the continental U.S. only).
Product Ordering Information Reference Materials In addition to this guide, the following materials are available (the order numbers are in parentheses): ■ System Planner (518-455-338) provides the forms needed to plan and record how your system and telephones are to be programmed. ■ Installation (518-455-333) provides instructions for installing the system. ■ User Instruction Cards (518-455-340) contain basic instructions for using system phones.
Hardware Components Ordering additional telephones and modules, accessories, and replacement parts for your system is convenient. Table B-1 (on the next two pages) shows where you can buy system components in the United States.
To use Table B-1, first locate the item you want. A triangle ( ▲ ) indicates where you can obtain it. SOURCE (U.S.) System Modules and Wiring: Lucent Technologies Catalog Sales Lucent Technologies Sales Office (800) 451-2100 (800) 247-7000 Lucent Technologies Authorized Dealer ★ Lucent Technologies National Parts Sales Center (800) 222-7278 Primary Processor module ▲ ▲ ▲ Expansion Processor module ▲ ▲ ▲ Line/Extension module (206E/206EC) Includes module, two 7-ft.
To use Table B-1, first locate the item you want. A triangle ( ▲ ) indicates where you can obtain it. SOURCE (U.S.
FCC and IC Information C Federal Communications Commission (FCC) Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
■ Notification to the Telephone Companies: Before connecting this equipment, you or your equipment supplier must notify your local telephone company’s business office of the following: – The telephone number(s) you will be using with this equipment. – The system’s operating mode (KF for Key mode or MF for Hybrid mode) and its FCC registration number, which can be found on the right hand side of the primary carrier.
IC Notification and Repair Information The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The IC does not guarantee the equipment will operate to the user’s satisfaction. Before installing the equipment, users should ensure that it is permissible to connect it to the facilities of the local telecommunications company.
Renseignements sur la notification du ministére des Industrie Canada et la réparation L’étiquette du ministére des Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications. Le Ministére n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Speed Dial Form D Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see Chapter 5. We suggest that you fill in a photocopy of the form, leaving the blank original in the book, in case you need to distribute revisions in the future.
PARTNER® II Communications System To Dial ● On a system phone, press [ Feature ] + Code ● On a standard phone, press [ # ] + Code while receiving intercom dial tone.
PARTNER® II Communications System To Dial ● On a system phone, press [ Feature ] + Code ● On a standard phone, press [ # ] + Code while receiving intercom dial tone. Extension Personal Speed Dial Numbers Code Name/Company Telephone Number Code 80 90 81 91 82 92 83 93 84 94 85 95 86 96 87 97 88 98 89 99 To program Personal Speed Dial Numbers, see the User Instruction Cards.
Programming Mixed Telephone Types E Overview This appendix provides information about programming from a PARTNER-34D phone to MLS-model phones and from an MLS-34D phone to PARTNER-model phones. In these situations, you should be aware that the button that you press at extension 10 or 11 (the programming extension) is likely to be in a different location than the button on the phone to which the programming applies (the target phone).
MLS-6 Phone MLS-18D/12D/12 Phone PARTNER-34D Overlay MLS-34D Phone Figure E-1.
PARTNER-6 Phone MLS-34D Overlay PARTNER-18D/18 Phone PARTNER-34D Phone Figure E-2.
Glossary A B Account code A code of up to 16 digits that is associated with incoming or outgoing telephone calls. Entry of an account code may be optional or forced. If entered, an account code appears on the call record for a call. See also Call report, Forced Account Code Entry, and Forced Account Code List. Backplane The bottom and rear portion of the plastic housing that makes up a carrier. The backplane distributes power to the system modules installed in the carrier. See also Carrier.
Call Waiting A feature that lets standard phone users receive notification of a second incoming call when they are busy on a call. The user can press the switchhook to put the first call on hold and answer the second call. Caller ID A feature that displays an incoming caller’s number (or name) on a system display phone. To get Caller ID, you must subscribe to the service (if it is available) from your local phone company and connect Caller ID lines to the appropriate system modules.
E F Expansion carrier The optional component of the control unit that can be connected to the primary carrier to expand your system’s line and extension capacity. See also Primary carrier. Fax Management button A system phone button with lights that is programmed with the extension number of a fax machine. A user can monitor the lights next to this button to determine when the fax machine is in use, available, or not answering.
Hotline phone A standard phone at an extension which rings another extension automatically when the handset is lifted. See also External Hotline. Hunt Group A group of extensions that takes incoming or transferred calls in round-robin fashion. Calls to the Hunt Group go to the first available extension in the group, with the extension that answered most recently being the last one in the hunt order. See also Calling Group and VMS Hunt Group.
M Outside pool See Pool. Mailbox See Voice mailbox. Manual Signaling A feature that lets a user signal an extension by pressing a programmed button. The phone at the target extension beeps for as long as the button is pressed. Alternatively, the Manual Signaling button can be used to ring or voice signal the target extension. See also Intercom Auto Dial button. P Park See Call Park. MDC 9000 Telephones See System phones.
Pooled extension An extension in Hybrid mode that has pool buttons or pool and line buttons. See also Hybrid mode and Key extension. Primary carrier The required component of the control unit that contains the primary processor module and 206 modules and 400 modules. See also Expansion carrier. Primary processor module This Lucent Technologies module, which is always installed in the center slot of the primary carrier, manages the components of the control unit. See also Expansion processor module.
System mode One of two operating modes, Key or Hybrid, that determines how users access outside lines from their phones. The system mode is determined by a hardware setting in the processor module. See also Hybrid mode and Key mode. System phones The Lucent Technologies telephones that are specifically designed for use with PARTNER systems. Models include the PARTNER-34D, PARTNER-18D, PARTNER-18, PARTNER-6, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MLC-6, MDC 9000, and MDW 9000 phones.
Index A AA Extensions (#607), 5-3 Abbreviated Ringing (#305), 5-4 Accessories, B-5 - B-7 Account Code Entry, 5-5 - 5-7, 5-90, 5-92 Adding lines and extensions, 2-6, 2-7 Allowed List Assignments (#408), 5-8 Allowed Phone Number Lists (#407), 5-9 - 5-10 Amplified handset, 4-3, B-7 Answering a call at your extension, 5-12 ringing at another extension, 5-46, 5-102 - 5-103 Answering machines, 4-4 - 4-7 ASA (see Automatic System Answer) Attendants, automated (see PARTNER Attendant) Authorization codes (see Forced
Covering calls, 5-36 - 5-39 Credit card scanners, 4-12 Cycle programming method, 2-18 D Date, System (#101), 5-178 Day, System (#102), 5-179 Dead phones, 6-16 - 6-17 Delayed ring, 5-124 DFT (see Line) DGC (see Direct Group Calling) Dial Mode (#201), 5-58 Dial pulse signaling, 5-164 Dial tone intercom, 5-111 recall, 5-160 standard phones, 3-10 system phones, 3-6 Dial-code features, 3-14 Dialing restrictions and permissions disallowed phone numbers, 5-70 - 5-71 emergency phone numbers, 5-82 for fax machine,
Fax Management button, 4-13, 5-89 FCC information, A-1 Feature button, 3-2 Feature phones, 3-11 Features call handling, 3-13 dial-code, 3-14 overview, 1-1 speed dialing, 2-9, 2-20 user-programmable, 2-26, 3-14 Flash, 5-160, 5-162 - 5-163 Follow-Me, 5-41 Forced Account Code Entry (#307), 5-90 - 5-91 Forced Account Code List (#409), 5-92 - 5-93 Forwarding calls, 5-41 - 5-43 400 module, 1-4, B-6 G GCD (see Group Call Distribution) Group Call Distribution (#206), 5-94 - 5-95 Group Calling, 5-53, 5-96 - 5-98 Gr
Light patterns description of, 3-4 - 3-5 Fax Management button, 4-13 Intercom Auto Dial button, 2-21, 3-4 - 3-5 Line adapter, B-6 adding to system, 2-6 - 2-7 assigning to extensions, 2-3 - 2-4, 5-118 - 5-121, 5-144 - 5-145 buttons, 1-8, 3-2, 5-118 - 5-121 cords, B-6 coverage, 5-118 - 5-119 jacks, 2-2 numbering, 2-2 owner, 5-118 request, 5-130 reserving, 5-130 restricting use at individual extension, 5-116 - 5-117 type, 5-58 Line Access Mode (#313), 5-115 Line Access Restriction (#302), 5-116 - 5-117 Line As
P PAGE jack, 1-3, 4-2, A-1 - A-2 Paging, 5-167 Calling Groups, 5-96 Loudspeaker, 5-126 - 5-127, 5-167 - 5-168 PARTNER-model phones, 5-99 - 5-101 Simultaneous, 5-167 - 5-168 PARTNER Attendant, 4-24 - 4-25, 5-3 PARTNER Attendant extensions, 5-3 PARTNER-CA48 Intercom Autodialer, 1-9, 2-22, 5-14 PARTNER phones (see System phones) PARTNER-34D telephone buttons and indicators, 3-2 for receptionist, 2-22 programming overlay, 2-15, 2-18 PARTNER Voice Messaging Systems (see Voice messaging systems) Password, System
Restrictions, dialing disallowed phone numbers, 5-70 - 5-71 for fax machine, 4-15 for long-distance, 5-187 for pooled extensions, 5-152 line access, 5-116 locking an extension, 5-175 - 5-176 overriding, 2-10, 5-82, 5-180, 5-183 PBX/Centrex operation, 2-8 programming, 2-9 summary, 2-11 types of outgoing calls, 5-144 Retrieving a held call, 5-105 Ring on Transfer (#119), 5-163 Ring, Distinctive (#308), 5-77 Ringer Equivalence Number (REN), 1-10, A-1, A-3 Ringer volume controls, 3-3 Ringing Abbreviated (#305),
System phones (continued) speaker, 3-6 using, 3-1, 3-13 wireless, 3-3, B-4, B-7 System Planner, B-4 System problems, 6-15 - 6-17 System programming (see also Programming) changing, 2-6, 2-14 for PBX/Centrex support, 2-8 general instructions, 2-14 individual procedures, 5-1 initial, 2-3 methods of, 2-18 options, 2-9 overview, 2-1 quick reference charts, End of book System Reset (#728), 5-181 System settings, changing, 2-6, 2-14 System Speed Dial numbers, 5-182 - 5-184 System Time (#103), 5-185 T Talk Back,
Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO PROGRAM ANOTHER FEATURE AT THE SAME EXTENSION After you program one feature, continue PRESS [ System Program ] [ System Program ] [ Central Tel Program ] with the instructions in the box for the next feature DIAL the extension number to be programmed Buttons on which lines or pools are assigned for the extension TO CHANGE SETTINGS FOR light up to show the curren
System Features Continued GROUP HUNTING–RING/VOICE SIGNAL For ringing the first available extension: PRESS a programmable button (p. 5-99) PRESS left [ Intercom ] [ 7 ] [ 7 ] DIAL a Hunt Group number (1-7) For voice signaling the first available extension: PRESS a programmable button PRESS left [ Intercom ] [ ★ ] [ 7 ] [ 7 ] DIAL a Hunt Group number (1-6) (p. 5-102) GROUP PICKUP PRESS a programmable button PRESS left [ Intercom ] [ 6 ] [ 6 ] DIAL a Pickup Group number (1-4) LAST NUMBER REDIAL (p.
System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM PROGRAMMING PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ System Program ] PRESS [ System Program ] TO END SYSTEM PROGRAMMING PRESS [ Feature ] [ 0 ] [ 0 ] TO USE A SPECIFIC PROCEDURE DIAL [ # ] and three-digit procedure code Example: [ # ] [ 1 ] [ 0 ] [ 1 ] for System Date TO CYCLE THROUGH SYSTEM PROGRAMMING PROCEDURES PRESS [ Next Procedure ] or [ Prev Procedure ] NOT
SYSTEM RESET – PROGRAMMING SAVED (p. 5-181) IMPORTANT: Using this procedure disconnects any active calls but retains system settings. Use it only if the system fails to function correctly after a power failure or down period. DIAL #728 Extensions LINE ASSIGNMENT (p. 5-118) DIAL #301 DIAL an extension number (10–57) To remove all existing line assignments, press [ Remove ] before selecting a line.
System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM PROGRAMMING PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ System Program ] PRESS [ System Program ] TO END SYSTEM PROGRAMMING PRESS [ Feature ] [ 0 ] [ 0 ] TO USE A SPECIFIC PROCEDURE DIAL [ # ] and three-digit procedure code Example: [ # ] [ 1 ] [ 0 ] [ 1 ] for System Date TO CYCLE THROUGH SYSTEM PROGRAMMING PROCEDURES PRESS [ Next Procedure ] or [ Prev Procedure ] NOT
Groups PICKUP GROUP EXTENSIONS DIAL #501 (p. 5-151) DIAL a group number (1–4) DIAL an extension number (10–57) DIAL 1 = Assigned to group 2 = Not Assigned to group ✔ PRESS [ Next Item ] to assign another extension CALLING GROUP EXTENSIONS DIAL #502 (p. 5-53) DIAL a group number (1–4) DIAL an extension number (10–57) DIAL 1 = Assigned to group 2 = Not Assigned to group ✔ PRESS [ Next Item ] to assign another extension NIGHT SERVICE BUTTON DIAL #503 (p.
Lucent Technologies 518-455-334 Comcode 107879231 Issue 2 August 1996
