MERLIN LEGEND® Communications System Release 7.
Copyright © 1999, Lucent Technologies Document 555-670-116 All Rights Reserved Comcode 108370305 Printed in USA Issue 1 April 1999 Notice Every effort has been made to ensure that the information in this guide is complete and accurate at the time of printing. Information, however, is subject to change. See Appendix A, “Customer Support Information,” in System Programming, for important information.
Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A préscrites dans le réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
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MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 v Contents Release 7.0 Enhancements (April 1999) 1 Release 6.1 Enhancements (August 1998) 4 Release 6.0 Enhancements (February 1998) 7 Release 5.0 Enhancements (June 1997) 11 Release 4.2 Enhancements (June 1997) 15 Release 4.1 Enhancements (June 1997) 17 Release 4.0 Enhancements (March 1996) 18 Release 3.1 Enhancements (March 1996) 21 Release 3.0 Enhancements (August 1994) 23 Release 2.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 7.0 Enhancements (April 1999) Release 7.0 Enhancements (April 1999) Release 7.0 includes all Release 6.1 functionality, plus the enhancements listed below. ■ MLS and Enhanced Tip/Ring (ETR) Telephone Support One of the most important new capabilities of MERLIN LEGEND Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 7.0 Enhancements (April 1999) ■ ■ Priority Call Queuing Priority call queuing provides the ability to: — Place some callers ahead of others who are waiting for the same agent group. — Give key clients priority over others. — Automatically increase the number of agents answering calls during busy times, while continuing to offer callers the choice to leave a message instead of waiting.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 7.0 Enhancements (April 1999) ■ ■ ■ MLX Headset Operation Headset operation in Release 7.0 has been enhanced so that MLX headset operation more closely mimics the handset operation in the following ways: — When a person is on a call using a headset and the headset auto-answer is turned on, the user hears a short ring when another call is coming in. In previous releases, this ring was not provided.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 6.1 Enhancements (August 1998) Release 6.1 Enhancements (August 1998) Release 6.1 includes all Release 6.0 functionality plus the enhancements listed below. ■ Private Networking Release 6.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 6.1 Enhancements (August 1998) ■ ■ ■ ■ Group Calling Enhancements A calling group can have a single non-local member that is defined by the Uniform Dial Plan and exists on another MERLIN LEGEND Communications System connected by a tandem trunk to the local system. If a calling group contains a non-local member, the non-local member must be the only member in the calling group. See the Network Reference for details.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 6.1 Enhancements (August 1998) ■ ■ ■ ■ SMDR In addition to SMDR options for non-network calls placed to and from the local system, system managers now can program SMDR to log incoming and outgoing UDP calls, or they can choose to log no UDP calls. The factory setting is to record all UDP calls.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 6.0 Enhancements (February 1998) ■ ■ WinSPM The System Programming and Maintenance (SPM) software is now available in a Windows format called WinSPM. For R6.1 and later systems, WinSPM provides a graphical user interface (GUI) for those tasks most commonly performed by the system manager.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 6.0 Enhancements (February 1998) — — — Toll Savings.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 6.0 Enhancements (February 1998) ■ ■ ■ Although many features are available using tie trunks for network connectivity, PRI tandem trunks provide greatly enhanced features and faster call setup. For this reason, PRI is recommended over tie functionality in private networks. Group Calling Enhancements Release 6.0 and later systems include Group Calling features that enhance group calling operations.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 6.0 Enhancements (February 1998) ■ ■ Centrex Transfer via Remote Call Forwarding Centrex Transfer via Remote Call Forwarding can be used in all system modes of operation to send outside calls to a remote telephone number or another Centrex station.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 5.0 Enhancements (June 1997) Release 5.0 Enhancements (June 1997) Release 5.0 includes all Release 4.2 functionality, plus the enhancements listed below. ■ Computer Telephony Integration (CTI) Beginning with Release 5.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 5.0 Enhancements (June 1997) — — — — — — ■ Calling group distribution. ISDN PRI Routing by Dial Plan. An extension on the MERLIN LEGEND Communications System. Remote access. NOTE: In the case of remote access calls, the only information that the application can collect about the caller is the remote telephone number. A transfer of a call that was answered by a voice response unit.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 5.0 Enhancements (June 1997) Any type of inside or outside line that is normally available to a single-line telephone can be assigned to a HotLine extension. Generally, the HotLine telephone does not receive calls, and its lines should be set to No Ring. ! SECURITY ALERT: If a HotLine extension accesses a loop-start line, that line should provide reliable disconnect and be programmed for reliable disconnect.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 5.0 Enhancements (June 1997) ■ The primary and secondary announcement options, when used together, allow an initial message to play for callers, followed by a repeating announcement that, for example, urges callers to stay on the line and wait for a calling group member. Two or more groups may share an announcement device. A primary delay announcement device can be programmed as a secondary delay announcement device.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 4.2 Enhancements (June 1997) If these telephones are connected to communications system releases prior to 5.0, they are recognized by the communications system as 10-button telephones. Release 4.2 Enhancements (June 1997) Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed below. There are no hardware changes for Release 4.2.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 4.2 Enhancements (June 1997) ■ ■ Improvements to Station Message Detail Recording (SMDR) and Support for MERLIN LEGEND Reporter Application The SMDR feature is enhanced to provide more details about calling group agent activities and to help system managers assess the effectiveness of call centers in terms of both agent performance and the adequacy of facilities to handle inbound calls.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 4.1 Enhancements (June 1997) Data Report — Talk and Queue Time Distribution Report — Time of Day Report — ICLID Call Distribution Report — Facility Grade-of-Service Report Maintenance Enhancements Change to Permanent Error Alarm Beginning with Release 4.2, the most recent permanent error alarm is not shown on the System Error Log menu screen but is available as an option from that screen.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 4.0 Enhancements (March 1996) ■ ■ ■ Users can override the Coverage VMS Off button status at any time by pressing the programmed Coverage VMS Off button to turn the LED on or off. Night Service Group Line Assignment Beginning with Release 4.1, a system manager can assign lines to Night Service groups to control handling of after-hours calls received on individual lines.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 4.0 Enhancements (March 1996) ■ ■ ■ ■ ■ ■ ISDN Ordering Code (IOC) Package “S” (basic call handling) service configuration and Multiline Hunt service configuration on designated central office switches. New Control Unit Modules Release 4.0 supports a new NI-BRI line/trunk module and a higher-capacity tip/ring module.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 4.0 Enhancements (March 1996) ■ ■ ■ ■ Forwarding Delay Option Each user can program a Forwarding Delay setting for the Forward, Remote Call Forwarding, or Follow Me features. The forwarding delay is the number of times that a call rings at the forwarding extension before the call is sent to the receiver.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 3.1 Enhancements (March 1996) ■ Seven-Digit Password for SPM Release 4.0 has increased system security by requiring a 7-digit password for system managers or technicians who use System Programming and Maintenance (SPM) to perform programming or the Trunk Test procedure. This password is for use in addition to a remote access barrier code. Release 3.1 Enhancements (March 1996) Release 3.1 includes all Release 3.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 3.1 Enhancements (March 1996) ■ ■ ■ Disallowed List Including Numbers Often Associated with Toll Fraud A factory-set Disallowed List 7 contains default entries, which are numbers frequently associated with toll fraud. By default, Disallowed List 7 is automatically assigned to both generic and integrated voice messaging interface (VMI) ports used by voice messaging systems.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 3.0 Enhancements (August 1994) Release 3.0 Enhancements (August 1994) Release 3.0 includes all Release 2.1 functionality plus the enhancements listed below. ■ Equipment New hardware includes a variety of components. Additional details are included elsewhere in this book. — CPU modifications include: — A processor running at 16 MHz with a 32-bit wide data bus. — 1.5 MB of non-volatile (battery-backed) RAM. — 4.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 3.0 Enhancements (August 1994) Inspection of Lines/Trunks displays only those lines and trunks configured on system rather than all 80 facilities. — Extensions and facilities in Maintenance Busy (both manual and automatic) can be identified by the maintenance monitor. User Features — Security.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 3.0 Enhancements (August 1994) ■ ■ ■ ■ Additional Features The status of Leave Word Calling (LWC) and Privacy are retained across cold starts. Caller ID (CLASSSM ICLID and PRI) are available on primary coverage and return from transfer. Additional Application Packages, Adjuncts, and Adapter Enhancements — PassageWay Direct Connection Solution. PassageWay Direct Connection Solution (Release 2.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 2.1 Enhancements (August 1994) Release 2.1 Enhancements (August 1994) Refer to Release 2.1 Notes for detailed descriptions of Release 2.1 enhancements. Release 2.1 includes all Release 2.0 functionality plus the enhancements listed below.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 2.1 Enhancements (August 1994) The Call Type field and the Called Number field on the SMDR report are changed for both the Basic and ISDN report formats. — An 012 port that is programmed as a generic voice messaging interface (VMI) port can transfer an outside call to an outside number.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 2.1 Enhancements (August 1994) ■ Additional Application Packages, Telephones, Adjuncts, and Adapter Additional application packages, adjuncts, and adapter enhancements include the following: — A Digital Announcer Unit, compatible with all call management systems and tip/ring applications currently available for the MERLIN LEGEND Communications System.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 2.0 Enhancements (October 1992) Release 2.0 Enhancements (October 1992) Refer to Release 2.0 Notes for detailed descriptions of Release 2.0 enhancements. Release 2.0 includes all Release 1.1 functionality plus the enhancements listed below.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 2.0 Enhancements (October 1992) Enhancements to display prompts include automatic posting of a Do Not Disturb message (for MLX display telephones or other multiline telephones, a Posted Message button must be programmed for the Do Not Disturb message to be posted automatically) when a user activates the Do Not Disturb feature, and confirmation messages when a user activates Hold, Privacy, Saved Number Dial, and Transfer.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Release 1.1 Enhancements (October 1992) — — — — Internal digital switching element (DSE) loopback test for all modules B-channel loopback test for MLX modules B-channel line or call service states display Error log entries for dual-port RAM errors Release 1.1 Enhancements (October 1992) Refer to Release 1.1 Notes for detailed descriptions of Release 1.1 enhancements. Release 1.1 includes all Release 1.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Design Benefits ■ ■ ■ SPM SPM enhancements include operation in English, French, or Spanish, faster backup and restore, and automatic onscreen display of reports as they are created, with a Browse capability for reading the reports. Equipment Additional equipment includes the 8102 and 8110 analog telephones, four headsets, two headset amplifiers, and a transparent protective cover for the MLX-10 and MLX-10D telephones.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Environmental Specifications DS1 interface can be configured for connection of either T1 or PRI for basic call control with the 4ESS or 5ESS PRI service specifications. Basic Rate interface (BRI) S/T protocol supports premier digital multiline (MLX) telephones with superior display capabilities and supports the ISDN terminal adapter Data Module for the connection of adjuncts.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 34 Environmental Specifications Backboard Mounting Hardware Requirements This refers to the types of wall construction to which the backboard will be attached. Type of material Wood surface Concrete surface, brick, cinder block Plaster, plasterboard Sheet-metal surface Mounting Hardware Wood screws Masonry anchors Toggle bolts Sheet-metal screws Hardware has a combined pullout force of 650 lb. (294.8 kg).
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Power and Grounding ■ Do not place anything on top of carriers. ■ Do not install the control unit under any device that may drip fluid, such as an air conditioner. ■ Do not expose the control unit to moisture, corrosive gases, dust, chemicals, spray paint, or similar materials. Power and Grounding Proper power and grounding are essential for correct and safe functioning of the system.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Power and Grounding — — — — — A metallic underground water pipe must be supplemented by the metal frame of the building, a concrete-encased ground, or a ground ring. Other local metal underground systems or local underground structures such as tanks and piping systems. Rod and pipe electrodes, a 5/8-inch (1.6-cm) solid rod or 3/4-inch (1.9-cm) conduit or pipe electrode driven to a minimum depth of 8 feet (244 cm).
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 37 Control Unit Interfaces The 145D protector provides AC surge protection for the entire system, including the power supply module. One unit provides protection for six outlets. — The 146C protector provides Central Office (CO) line surge protection. One unit covers four CO lines. Complete installation instructions are provided with the surge protectors.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Hardware and Software Capacities Hardware and Software Capacities You can configure the system as a stand-alone unit or as part of a private network. Maximum system capacities are as follows: — Up to 108 simultaneous two-party conversations NOTE: If more than 108 conversations are in progress at the same time, blocking can occur.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Constraining Factors Primary and secondary delay announcements per system. With Release 5.0 and later systems, up to 10 primary and one secondary announcement device can be designated for each calling group. Each announcement device decreases the 200 tip/ring station capacity. Carriers The first slot of the basic carrier is used for the processor module, with a maximum of 5 port/board slots. Coverage Groups Senders per group.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Constraining Factors System Programming Equipment Remote access overrides onsite programming except during backup or restore. Telephones (not simultaneously) MLX-20L. RAM limit and the total includes the MLX-20L telephone used for system programming. All other MLX telephones. RAM limit. An MFM and an ISDN terminal adapter cannot be connected to the same telephone (including the MLX-20L) at the same time. Single-line.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 45 Ordering Codes Ordering Codes Component PEC/SAP Comcode App. Code MODELS MERLIN LEGEND R7 Control Unit 6140-CU7 R7.0 Processor (CKE4) 108424136 Power Supply Module 107793275 Backplane/Basic Housing and Carrier 108059304 CU Cover 106905953 Empty Filler Module 107005720 Backup Card 107779878 WinSPM CD ROM – Customer 408059376 108370347 Customer Ref.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 47 Ordering Codes Ordering Codes (Continued) Component PEC/SAP 408 GS/LS-MLX Mod (QTY: 2) 008 ATL Module Customer Ref. CD-ROM1 (Attribute: DOC52) Customer Ref. Paper Manuals2 (Attribute: DOC51) Network Ref. Paper Manual (Attribute: NRD01) MERLIN LEGEND 016/ATL/MLX 6140-61F Bundle (Inactive) 106712 R6.1 Processor (CKE4) Power Supply Backup Card SPM–DOS 6.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 48 Ordering Codes Ordering Codes (Continued) Component PEC/SAP Network Ref. Paper Manual (Attribute: NRD01) MERLIN LEGEND DS1 DSU/ 6140-61J CSU Bundle (Inactive) 106715 R6.1 Processor (CKE4) Power Supply Backup Card SPM–DOS 6.25 Backplane CU Cover (Attribute: COV01) Empty Module (Attr: MDL01) T1 DSU/CSU DS1 Module DB15-D515 Screw Slide Latch CJ48M-RJ48M Cable CA Assembly DR MTG-DR Bracket Customer Ref.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 49 Ordering Codes Ordering Codes (Continued) Component SPM—UNIX SPM—DOS R3.0 Customer Ref. Manuals MERLIN LEGEND Upgrade— M II to R3 (Inactive) R3.1 Processor Blank Translation Card Kit of Parts (Cover Labels and Ferrite Cores) R3.0 Customer Ref. Manuals MERLIN LEGEND R3 to R3.1 Upgrade (Inactive) Forced Installation Card Doc Release Notes PEC/SAP Comcode 107741266 107741258 107713679 App.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 50 Ordering Codes Ordering Codes (Continued) Component MLX Secure Telephones MLX-10DS English (black) MLX-28DS English (black) MLX-20LS English (black) Fiber Interface Card with Ring Generator Chassis with Power Supply, Blank Cover 800 LS Card PEC/SAP Comcode App. Code 3156-03S 107185076 7712DO2D1-003 3156-04S 107185050 7713D02D1-003 3156-05S 61393 107185068 7713D01D1-003 406981217 93030.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 53 Ordering Codes Ordering Codes (Continued) Component Issue 1 April 1999 PEC/SAP Comcode App. Code Applications SPM Version 2.16–DOS 61495 SPM Version 2.16–UNIX 61496 SPM Version 3.18–DOS 61495 SPM Version 3.18–UNIX 61496 SPM Version 4.15–DOS 61508 SPM Version 4.15–UNIX 61509 SPM Version 5.15–DOS 61515 SPM Version 5.15–UNIX 61514 SPM Version 6.15–DOS 61526 SPM Version 6.15–UNIX 61527/A SPM Version 6.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Ordering Codes Ordering Codes (Continued) Component PEC/SAP Comcode App. Code PassageWay Direct Connect (R2) 8302-500 407214782 PassageWay upgrade R1 to R2 8302-520A 407189802 PassageWay R2 and Commence 3.1 8302-522 PassageWay Software 407214782 Commence Software 407528512 PassageWay R2 and Commence Startup 8302-523 PassageWay Software 407214782 Commence Startup Software 407160043 PassageWay R2 and OnTime 1.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 60 Ordering Codes Ordering Codes (Continued) Component PEC/SAP Passage Direct Connect MERLIN LEGEND ESC Software RMB Integration Sftwr V1.0 18-port System 61517 2.5GB Blank Tape (QTY: 3) Color Monitor Snap-on Ferrite (QTY: 6) Keyboard UNIXWare Base Sftwr Tape 5P Map/5P Tower V6.0 Map/5P New System Install & Maint Doc Base System Boot Sftwr INTUITY Bkp/Res Util ENH Sft Tech Bkp/Res INTUITY UNIX Mang Scn Pkg Oracle for W95, NT, 3.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 64 Ordering Codes Ordering Codes (Continued) Component PEC/SAP Inactive System Adjuncts and Adapters ExpressRoute 1000 Data Unit V.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 66 Ordering Codes Ordering Codes (Continued) Component PEC/SAP Comcode App.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 68 Ordering Codes Ordering Codes (Continued) Component SYSTIMAX® MERLIN Wiring Kit 110A1 trough (5) 110AB1-100JP12 modular block (2) 110AB1-100 FT punch down block (1) D-Rings (6) Patch cords 12 cords, 4-pair, 5’ (1.5 m) D8W cords 24 cords, 14’ (4.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Ordering Codes Specifications Highlights: 68EC020 processor at 16 MHz, built-in 1200/2400-bps modem; built-in diagnostics; Hybrid/PBX, Key, or Behind Switch mode option; 1.5 MB RAM backup for 4 days; PCMCIA interface Ports: 3 RS-232-C ports—1 for debugging (plugged to prevent access), one for SMDR, and 1 for system administration Power input: 117 VAC Power output: +5 VDC (10 A), -5 VDC (2.50 A), -48 VDC (2.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 72 Ordering Codes Control Unit Modules —Continued Module 012 (T/R) Trunk Type N/A Extension Type 016 (T/R)1 N/A Single-line telephones; Intuity AUDIX®; Messaging 2000; T/R adjuncts (such as answering or fax machine); analog data devices (such as modems) 016 ETR2,3 N/A, TTR All ports, when programmed for ETR: MLS, ETR, Business Cordless 905, and TransTalk MDC and MDW telephones.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Ordering Codes Specifications Capacity: 12 T/R extensions on 2-way voice transmission path with support for telephones with message-waiting lights, 2 TTRs Ringing current: 105-Vrms, 30-Hz sinusoidal ringing superimposed on -48 VDC REN: ≤ 4.0 per port Disconnect signal: 900 ms (T/R short for analog modems, G3 fax, etc.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 74 Ordering Codes Control Unit Modules—Continued Module 100D1 Trunk Type T1 or PRI Extension Type T1 emulates 24 lines/trunks: loop-start, ground-start, tie, and Direct Inward Dial (DID; Hybrid/PBX mode only); can also supply subscriber services. In Release 4.0 and later, T1 can also provide high-speed (56K) data communications and digitally emulated tie trunks for data communications.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Ordering Codes Specifications Capacity: 24 channels (“virtual” lines/trunks) for voice and analog data or for digital data only (T1); or 23 B-channels for voice and data, and 1 channel used for signaling (PRI). Supports networking in Release 6.0 and later systems, Hybrid/PBX mode only. Mode: Multiplexes up to 24 channels into 1 facility and demultiplexes 1 facility into up to 24 channels.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 76 Ordering Codes Control Unit Modules—Continued Module 408 GS/LSMLX1 Trunk Type Loop-start or ground-start Extension Type 1 PFT telephone 408 GS/LS-ID- Loop-start or ground-start 1 PFT telephone; Caller ID3 MLX1,2 1 2 Issue 1 April 1999 For Release 2.0 and later systems only. For newer vintages of this module, firmware can be upgraded by using a PCMCIA card. 3 For Release 7.0 and later systems only.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 80 Ordering Codes \ Adjunct Summary Equipment Type Alerts (AC)1 Alerts (DC) Answer/ record machine1 1 2 Specifications ■ Any audible or visual alert that operates on 20–30 Hz ringing signals. ■ Associated with a specific extension (supplemental alert) or works on a programmed trunk port (external alert). ■ Any audible or visual alert that operates on 48-VDC signals.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 81 Ordering Codes Interface LS or GS/LS T/R MFM GPA SAA Line/ Trunk Jack T/R Extension Jack1 MLX Extension Jack Analog Extension Jack Analog Extension Jack ✓ ✓ ✓ ✓ ✓ ✓ 1 ✓ ✓ ✓ T/R jacks on an 012 (T/R) or 016 (T/R) module, or for Release 7.0 and later systems, jacks programmed for T/R operation on an 016 ETR module.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 82 Ordering Codes Adjunct Summary—Continued Equipment Type Cordless Telephone1 Specifications ■ Must have touch-tone dialing capability when connected via MFM; rotary or touch-tone dialing can be used on T/R port. ■ Single line.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 83 Ordering Codes Interface LS or GS/LS T/R MFM GPA SAA Line/ Trunk Jack T/R Extension Jack1 MLX Extension Jack Analog Extension Jack Analog Extension Jack ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 1 Issue 1 April 1999 ✓ T/R jacks on an 012 (T/R) or 016 (T/R) module, or for Release 7.0 and later systems, jacks programmed for T/R operation on an 016 ETR module.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 84 Ordering Codes Adjunct Summary—Continued Equipment Type Fax1 Lucent Technologies Products Specifications ■ Must have touch-tone dialing capability when connected via MFM; rotary or touch-tone dialing can be used on T/R port. ■ Industry-standard analog interface. ■ Industry-standard announcement Group Calling device. Delay Announcement1 ■ Must provide automatic disconnect.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 85 Ordering Codes Interface LS or GS/LS T/R MFM GPA SAA Line/ Trunk Jack T/R Extension Jack1 MLX Extension Jack Analog Extension Jack Analog Extension Jack ✓ ✓ (can also use 008 OPT Extension Jack) ✓ 1 Issue 1 April 1999 ✓ T/R jacks on an 012 (T/R) or 016 (T/R) module, or for Release 7.0 and later systems, jacks programmed for T/R operation on an 016 ETR module.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 86 Ordering Codes Adjunct Summary—Continued Equipment Type Specification Headset for MLX (N/A) telephone Headset Adapter Loudspeaker Paging Message Waiting Indicator Modem Issue 1 April 1999 Connects directly to telephone OTHER jack. External paging system using DTMF signaling connected to LS or GS line jack.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 87 Ordering Codes Interface LS or GS/LS T/R MFM GPA SAA Line/ Trunk Jack T/R Extension Jack1 MLX Extension Jack Analog Extension Jack Analog Extension Jack ✓ ✓ ✓ ✓ ✓ 1 Issue 1 April 1999 T/R jacks on an 012 (T/R) or 016 (T/R) module, or for Release 7.0 and later systems, jacks programmed for T/R operation on an 016 ETR module.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 88 Ordering Codes Adjunct Summary—Continued Equipment Type Specifications Music-On-Hold1 ■ Any FCC-registered 8-ohm music source or recorded announcement device. Speakerphone ■ Connect directly to telephone. ■ For single-line telephones only. ■ Connects to upper RS-232-C jack SMDR Printer on processor module. ■ Must be located within 50 feet (15 m) of control unit or use ADU to extend distance.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 89 Ordering Codes Interface LS or GS/LS T/R MFM GPA SAA Line/ Trunk Jack T/R Extension Jack1 MLX Extension Jack Analog Extension Jack Analog Extension Jack ✓2 ✓ 1 Issue 1 April 1999 T/R jacks on an 012 (T/R) or 016 (T/R) module, or for Release 7.0 and later systems, jacks programmed for T/R operation on an 016 ETR module. 2 Music Coupler required (PEC 61398).
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Power Supply Unit Load Requirements Power Supply Unit Load Requirements Unit Load Calculation Rules Installed Modules Calculation 61 Not required. Square Key or Behind Switch 4 or fewer2 Not required.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 91 Power Supply Unit Load Requirements Power Supply Unit Load Requirements—Continued Unit Load Rating of System Modules Module Unit Load Module Unit Load 008 12.0 408 GS/LS 12.0 008 MLX 13.5 408 GS/LS-ID-MLX 12.0 008 OPT 8.0 408 (LS) 12.0 012 T/R 7.21 412 LS/ETR 18 016 ETR 24 800 GS/LS 0.0 016 T/R 12.8 800 GS/LS-ID 0.0 100D (DS1) 0.0 800 (LS)2 0.0 400 GS/LS/TTR 0.0 800 DID 8.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 92 Power Supply Unit Load Requirements Power Supply Unit Load Requirements—Continued Unit Load Rating of System Trunks, Telephones, and Adjuncts Network Access Trunks1 DID Unit Load 1.0 DS1 0.0 GS/LS 0.0 Tie 1.4 Telephones MLX-5, MLX-5D .9 MLX-10, MLX-10D, and MLX-10DP 1.2 MLX-16DP 1.5 MLX-28D 1.7 MLX-20L 1.6 BIS-10 1.1 BIS-22 and BIS-22D 1.3 BIS-34 and BIS-34D 1.5 MLC-5 0.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 93 Power Supply Unit Load Requirements Unit Load Rating of System Trunks, Telephones, and Adjuncts (Continued) Optional Equipment EICON board (CTI link interface in NetWare server) EICON DIVA 2.1or later board (CTI link interface in Windows NT platform) 0.0 DSS console2 MFM3 General Purpose Adapter Hands-Free Unit Headset adapter 0.9 1.3 1.0 1.0 1.0 1 2 0.0 Unit loads are computed per trunk.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 96 Telephone and Operator Console Features K Key mode P Hybrid/PBX mode B Behind Switch mode Telephone and Operator Console Features Feature Account Code Entry Alarm1 Authorization Code Auto Answer All Auto Answer Intercom Auto Dial Inside (ext.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 97 Telephone and Operator Console Features KPB KPB KPB MLX-5, Analog MLX-10 Multiline1 KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB MLX-5D, MLX-16DP, SingleMLX-10D MLX-28D MLX-20L Line KPB KPB KPB KP KPB KPB KPB KPB KPB KP 1 KP Issue 1 April 1999 ETR MLS KPB KPB KPB KPB KPB KPB Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 101 Telephone and Operator Console Features MLX-5D, MLX-16DP, Single- MLX-5, Analog MLX-10D MLX-28D MLX-20L Line MLX-10 Multiline1 ETR MLS KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB 1 Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 106 Telephone and Operator Console Features Telephone and Operator Console Features—Continued Feature Reminder Service Set 1 Program Code Cancel 81 + time **81 81 + ext. no. + time1 *81 *81 + ext. no.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 107 Telephone and Operator Console Features MLX-5D, MLX-16DP, Single- MLX-5, Analog MLX-10D MLX-28D MLX-20L Line MLX-10 Multiline1 ETR MLS KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB P P P P P P 1 P Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 111 Reference Documents Technical Addendum Maintenance Error Codes Error Code Description Action 0001 TIMEOUT COLD START: No action required; however, if problem persists, troubleshoot the processor. System programming OK. 0002 0003 System programming OK. No action required; however, if problem persists, troubleshoot the processor. SOFTWARE COLD START: If problem persists, troubleshoot the processor.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 112 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code 0010 Description Action INVALID SLOT INTERRUPT: Check modules and replace if necessary; if problem persists, check processor. Cannot determine module responsible for interrupt. 0011 STACK OVERFLOW: Check processor. Processor problem. 0012 INVALID RESET FLAG: Check processor. Processor problem.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 113 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description Action 0405 ABK FAULTY CARD: Reset card and retry. If problem persists, try another card. If still not working, replace processor module. Unknown cause of a bad card.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 114 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description 0C04 MWL Fac Timeout: Two consecutive messages to update Message Waiting lights have been sent across the private network for the same tandem trunk and have not been acknowledged. When this happens three times, the error becomes permanent. The alarm remains in the log until a message is acknowledged or five days pass.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 115 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description Action Replace 008 or 408 MLX module with one of another firmware vintage. Retire permanent alarm Incompatibility problem; specified manually. video endpoint or UDM is connected to an 008 or 408 MLX module with firmware of vintage 0x29.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 116 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description 4C01 POOL EMPTY: Action Replace boards. System needed to use a trunk in a pool but no trunks were physically present in the pool— i.e., all of the boards were removed from the system. 4C02 POOL BUSY: System needed to use a trunk in a pool. Trunks are physically present; however, none are idle and available for use—i.e.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 117 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description Action 6C06 DS1 REMOTE MULTIFRAME: Usually no action. Check T1 facility. If problem persists, contact NSAC Tier III. Far end of network interface is experiencing loss of multiframe; service on link has been lost. 6C07 DS1 MAJOR ALARM: Average bit error rate exceeds 10E-3; service on link has been lost.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 118 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description 6C10 BRI NET INV 2B+D LB ACT: Usually none; link should return 6C11 6C12 to normal once test is completed. If problem persists, contact NSAC Tier III. BRI NET INV B1 LB ACT: Usually none; link should return to normal once test is completed. If problem persists, contact NSAC Tier III.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 119 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description Action 7401 Test trunk with single-line telephone. If problem is not in trunk, replace module with one Communication problems known to work. If problem is not between processor and modules; seen with known working unrecognized message from module, replace module and module to processor. restart.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 120 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description 7805 INVALID SLOT NUMBER: 7806 NOT IN STANDBY MODE: 7807 Action None; if problem persists, Rare; software could not process restart system. an event detection because slot number was invalid. Reported during cold start or background check. SELF TEST NOT COMPLETED: Reset board. If problem persists, check module.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 121 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description 8402 WINK TOO SHORT: 8403 NO EXTERNAL RELEASE: 8404 ON HOOK BEFORE WINK: 8405 ON HOOK BEFORE READY: 8406 INTERDIGIT TOO SHORT: Check far end of network interface. Check for faulty cable. Communication problems between module and CO. Far end has not disconnected within 4 minutes.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 122 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description Action 840B NO LOOP CURRENT: Replace module with similar module and test. If problem is resolved, replace bad module. If problem persists, reinstall old module and test trunk. Communication problems between module and CO; no loop current.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 123 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description 9803 MCARD 12-VOLT ERROR: 9C01 NW REJECTS SPID: 9C04 Service on link has been lost. NW NOT RESPOND TO SETUP: Network not responding to LEGEND messages. Contact Central Office. NW NOT RESPOND TO RELEASE: Service on link has been lost. 9C07 ENDPOINT UNINIT (L2/L3): Service on link is uninitialized.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 124 Reference Documents Technical Addendum Maintenance Error Codes—Continued Error Code Description Action A801 CTI LINK HIDDEN RESET: If several of these occur, and the client application has “slow” response time: ■ Validate the wiring and the connections. ■ Press the Restart Button (see the procedure “Restart” in Chapter 4 of Maintenance and Troubleshooting).
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 126 Reference Documents Technical Addendum Module/Component History Module/ Component PEC Comcode Apparatus Code 106388614 403E 107007114 403G 61490 106388630 403F 61450 107007122 403H 105743801 391A1 106257199 391A2 107184848 391A3 100 – 240 V 107793275 391C1 220 V 106678931 391B1 107184855 391B2 406467142 90240-3 R1.0/2.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 128 Reference Documents Technical Addendum Module/Component History—Continued Module/ Component PEC Comcode Apparatus Code 107040438 517A33 107438921 517B33 R3.1 107752693 517D33 R4.0 107743403 517C33 R6.0 108282765 517M33A R6.1 108282765 517M33A R7.0 108330531 517N33A 106064660 517A25 106656739 517B25 106729031 517C25 106767767 517C25B 106743008 517D25 106743016 517E25 Processor (cont’d) R3.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 129 Reference Documents Technical Addendum Release Used In HW Vint FW Vint Notes 3.0 01 ML R3.0 or later; no FM used; used in control units 6140-CU3, 6140-P3C, 6140-P3D, 6140-P3E, 6141-U3LA, 6141-103A 02 ML R3.0 or later; no FM used; higher temperature reliability; no watch point registers; used in control units 6140-CU3, 6140-P3C, 6140-P3D, 6140-P3E, 6141U3LA, 6141-103A 3.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 130 Reference Documents Technical Addendum Module/Component History—Continued Module/ Component Comcode Apparatus Code 106825888 517F25 106999873 517F25B 106999899 517F25C 106874738 517G25 106874746 517H25 106874753 517J25 107526352 517J25B 106999824 517K25 107499170 517K25B R1.2i 106796949 517A30 R1.3i 106875750 517B30(28) 106875768 517C30 107252728 517D30 107245243 10A1 R3.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 131 Reference Documents Technical Addendum Release Used In HW Vint FW Vint Notes 1.1 SW = 1.1 V5.3 See QPPCN 266MT. 1.1 SW = 1.1 V7.3 See QPPCN 292MT. 1.1 SW = 1.1 V7.7 See QPPCN 308MT. 2.0 SW = 2.0 V8.2 See QPPCN 279MT. 2.0 SW = 2.0 V8.3 See QPPCN 290MT. 2.1 SW = 4.0 See QPPCN 307MT. 2.1 SW = 4.9 See QPPCN 406MT NI-BRI (2.B) SW = 9.2 Pre-GA NI-BRI (2.B) SW = 9.6 GA version SW = 8.0 GA version 1.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 133 Reference Documents Technical Addendum Release Used In HW Vint FW Vint All 0.1 0.B 0.1 0.B 0.4 1.1 0.4 1.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 135 Reference Documents Technical Addendum Release Used In HW Vint FW Vint 4.0, 1.4i Notes App Vintage 04 R4.0 and later 7 7 All Tie trunk only LS, GS, DID, and PRI emulation added Meets BC interoperability specs Improved EMI performance All All 01 0.B Lightning protection added; starting in 1996, replaced by 517C12(28) All U.S. 03 1.1 03 1.2 Sleeping TTR fix 03 1.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 137 Reference Documents Technical Addendum Release Used In HW Vint FW Vint All 01 11 02 01 Fixes DID call misrouting 03 12 Eliminates false error messages 04 17 Cost-reduced version 03 1.1 App Vintage 13. R3.0 and later 03 1.2 Phantom ringback fix 0.1 0.B No lightning protection; 146A protection required 0.1 0.B Introduces dual solid-state relays on lower board 1.2i, 1.3i 0.2 0.CD 1.3i, 1.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 141 Reference Documents Technical Addendum Wiring Constraints System Wiring ■ System within 5 feet of dedicated AC power outlet. ■ System within 25 feet of the network interface. ■ Telephones within 1000 cable feet (304.8 m) of all telephones except MLX telephones. MLX telephones within 3000 feet of control unit. IROBs if needed. ■ Ground wire for the power supply cannot be over 10 feet.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 142 Reference Documents Technical Addendum NOTE: If you are using WinSPM, follow the instructions packaged with the software. Direct Local Connection Follow these steps to access SPM when you are directly connected to the system via the administration jack on the processor module: 1. Set up the physical connection between your laptop or PC and the control unit. 2. Start SPM and press any key to display the SPM Main Menu.
MERLIN LEGEND Communications System Release 7.0 Pocket Reference 555-670-116 Issue 1 April 1999 143 Reference Documents Technical Addendum When Calling NSAC Do the following before you call Tier III for troubleshooting: 1. Check and recreate the problem. 2. Connect your laptop or PC so you are ready. 3. Know the software version of your system (Dial *05 on an ETR or MLX display telephone ICOM or SA button). 4. Write down the errors in the Error Logs. 5.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
MERLIN LEGEND Communications System Release 7.
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