User's Manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
44Assisting Callers with Special Tools
4
4. One of the following options occurs:
■ The call automatically rings through when the busy line becomes
available.
■ If the line does not become available within the time preset by your
system manager, the call rings back to you. To try to transfer again,
repeat steps 1 through 3.
Split-Swap
You can alternate between active and split calls by pressing the
SPLIT-SWAP
button. This operation happens only if you have a split call and an active call, and
both calls are in the talking state. If you press the
SPLIT-SWAP button during
non-talking states (for example, dialing, ringing states, and so forth), then the
split-swap operation is denied. For outgoing trunk calls, the state of the trunk is
considered to be in talking state once the trunk is cut-through or the trunk answer
supervision timer times out.
The
SPLIT button lamp remains lit during the split-swap operation and the SPLIT
button lamp flutters if the split-swap operation is denied. The Split-Swap lamp
stays off during the split-swap operation.
During the split-swap operation, if you:
■ press the SPLIT button, then all parties are joined in conference and further
presses of the
SPLIT button or the SPLIT-SWAP button are denied.
■ press the RELEASE button, then the active call and the split call are
connected.
■ press the HOLD button, then the active call and the split call are connected,
and the connected call is put on hold.
■ press the CANCEL button, then the active will drops and the split away party
joins with you as the active call.
Example
George calls you and you press the
START button and dial Harry, who answers. At
this point, George is split away, and Harry and you are in conversation. If you
wish to consult with George, but do not want Harry on the same call with George,
then you can press the
SPLIT-SWAP button which will split Harry away and George
is in conversation with you. If you press the
SPLIT-SWAP button again, then Harry
will be active with you and George is split away.
Feature Name
Split-Swap