User's Manual

DEFINITY® Enterprise Communications Server Release 7

Console Operations

555-230-700

Issue 4

June 1999

Using the Features

45Assisting Callers with Special Tools

Procedures

To activate split-swap:

1. Press the

SPLIT-SWAP button.

To deactivate split-swap, do one of the following:

1. Press the

SPLIT button and all parties are joined in conference.

2. Press the

RELEASE button and the active call and the split call are connected.

3. Press the

HOLD button and the active call and the split call are connected

and the connected call is put on hold.

4. Press the

CANCEL button and the active call drops and the split away party

joins with you as the active call.

Interrupting a Call

You can interrupt someone who is on a call.

Example

Telemarketer Sara Adams has a son, Rob, who just broke his leg. Rob’s high

school coach calls Sara to let her know that they are taking Rob to the hospital. Pat

assists Rob’s coach by interrupting Sara’s existing call. Now Rob’s coach can talk

to Sara.

Feature Name

Attendant Intrusion

Procedures

To interrupt a call:

1. Dial the desired busy party.

2. Press the

INTRUSION button.

3. Give message to called party.

4. Press the

RELEASE button.

Exception:

If you interrupt a call with a caller on your line:

■ Dial the desired busy party.

■ Press the INTRUSION button.