User's Manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Centralized Attendant Service
66Identifying Differences in a CAS Environment
5
Using CAS-Associated Tones
In addition to the standard console tones, a CAS console has the following call
identification tones:
Using a CAS Display
In addition to standard display information, you can view the following incoming
calls information from branch locations:
Table 9. Ringing and Tones Descriptions
Tone Pitch Frequency Meaning
Listed
Directory
Number
on-off, low three short
bursts
Identifies a call from an outside line
“0” on-off,
low
single Identifies a branch location call to the
console operator
Recall on Call
Waiting
low single Routes unattended calls on call waiting to
you
Recall on
Remote Hold
on-off,
low
4–6 cycles Routes unattended remote hold calls to you
Recall on Don’t
Answer
medium .25 second Routes unanswered calls to you
Incoming Call
Identification
determined
by system
manager
determined
by system
manager
Identifies the calling branch location
Table 10. Incoming Branch Location Displays
Type of Call Display Shows
Listed Directory Number Incoming outside line name
Dial 0 Caller’s name and extension
Remote hold recall Caller’s name and extension
Others (Including Coverage Calls) Name and number of the outside line dedicated for
handling branch calls.