User's Manual

DEFINITY® Enterprise Communications Server Release 7

Console Operations

555-230-700

Issue 4

June 1999

Centralized Attendant Service

68Identifying Differences in a CAS Environment

Explain to the caller that the called party cannot be reached. If the

caller wants to wait, transfer the call again; then press the

RELEASE

button.

If the caller does not want to wait, take a message and press the

RELEASE button.

Placing Calls on Remote Hold

When calls for a branch location need to be placed on hold, you should use remote

hold (not hold). Using remote hold frees the outside line that your system manager

dedicated for branch calls.

To place calls on remote hold:

1. Press the

START button.

2. Dial the remote hold feature access code.

3. Listen for confirmation tone (3 short bursts of tone).

4. Press the

RELEASE button.

Using CAS Backup Service

In addition to standard backup service, phones at remote branch locations can

serve as backup phones for a CAS console.

Using CAS Night Service Operations

In addition to standard night service operations, phones with multiple or single

lines at remote branch locations can answer night service calls. Below are

descriptions for handling night calls from phones with multiple or single lines.

Multi-Line Phone — Night Service Operations

Handling night service calls from multi-line phones is similar to transferring calls

from a console. You can transfer calls from a multi-line phone with:

■ A FLASH button.

■ A CONFERENCE button.

■ A TRANSFER button.

Transferring CAS Calls

To transfer a CAS call from a multi-line phone:

1. Press the call appearance button where the green lamp is flashing.