User's Manual

Call Center Features
94
Automatic Call Distribution (ACD)
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Figure 13. A Basic Example of Automatic Call Distribution
1
DEFINITY ECS
5
Group C: General Information
2
Incoming Lines
6
Queues
3
Group A: Business Travel
7
Call Coverage to Group C
4
Group B: Personal Travel
8
Voice Mail
233002_1.book Page 94 Monday, February 21, 2000 8:28 AM