User's Manual

Call Center Features
104
ASAI (Adjunct Switch Application Interface)
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
■ Periodic Pulse Metering — For non-ISDN trunks
Periodic Pulse Metering accumulates pulses transmitted from the public network at
periodic intervals during an outgoing call. At the end of the call, the number of
pulses collected is the basis for determining charges.
Call-charge information helps you to account for the cost of outgoing calls without waiting
for the next bill from your network provider. This is especially important in countries where
telephone bills are not itemized. You can also use this information to let employees know
the cost of their phone calls, encouraging them to save money on toll calls.
ASAI (Adjunct Switch Application
Interface)
CallVisor Adjunct Switch Application
Interface (ASAI)
Links DEFINITY ECS and adjunct applications. The interface allows adjunct applications
to access DEFINITY ECS features and supply routing information to the system.
CallVisor ASAI improves ACD agents’ call handling efficiency by allowing an adjunct to
monitor, initiate, control, and terminate calls on the switch. The CallVisor ASAI interface
may be used for Inbound Call Management (ICM), Outbound Call Management (OCM),
and office automation/messaging applications. It uses two transport types: ISDN-BRI
transport (CallVisor ASAI-BRI) and LAN Gateway Transmission Control Protocol/Internet
Protocol transport (DEFINITY LAN Gateway TCP/IP). CallVisor ASAI messages and
procedures are based on the ITU-T Q.932 international standard for supplementary
services.
Direct Agent Announcement
Direct Agent Announcement (DAA) enhances Direct Agent Calling capabilities for
CallVisor Adjunct-Switch Application Interface (ASAI) and Expert Agent Selection (EAS).
It plays an announcement to Direct Agent callers waiting in a queue.
Flexible Billing
Allows DEFINITY ECS or an adjunct to communicate with the public network using ISDN
PRI messages to change the billing rate for an incoming 900-type call. Rate-change
requests to specify a new billing rate can be made anytime after a call is answered and
before it disconnects.
233002_1.book Page 104 Monday, February 21, 2000 8:28 AM