User's Manual

DEFINITY Enterprise Communications Server Release 8.2
Overview 555-233-002
Issue 1
April 2000
Contents
xiii
Customer-Provided Equipment Alarm 89
7 — Call Center Features 91
■ Automatic Call Distribution (ACD) 93
Agent Call Handling 95
Intraflow and Interflow 96
Abandoned Call Search 97
Call Vectoring 97
Dialed Number Identification Service (DNIS) 100
User-to-User Information Over the Public Network 100
Basic Call Management System (BCMS) 100
CentreVu Call Management System
(CentreVu CMS) 101
CentreVu Advocate 102
Voice Response Integration (VRI) 103
■ Call Charge Information 103
■ ASAI (Adjunct Switch Application Interface) 104
CallVisor Adjunct Switch Application
Interface (ASAI) 104
■ CTI (Computer Telephony Integration) 105
CentreVu Computer Telephony on MAPD-NT 105
CentreVu IP Agent 105
■ ATM 106
ATM Trunking 106
ATM WAN PNC 106
233002_1.book Page xiii Monday, February 21, 2000 8:28 AM