User's Manual

Attendant (Operator) Features

Attendant Features

DEFINITY Enterprise Communications Server Release 8.2

Overview

555-233-002

Issue 1

April 2000

Serial Calling

Enables an Attendant to transfer trunk calls that return to the same Attendant after the

called party hangs up. The returned call can then transfer to another station within the

switch. This feature is useful if trunks are scarce and Direct Inward Dialing services are

unavailable. An outside caller may have to redial often to get through because trunks are

so busy. Once callers get through to an Attendant they can use the same line into the

switch for multiple calls. The Attendant’s display shows if an incoming call is a serial call.

Conference

Allows an Attendant to set up a conference call for as many as six conferees, including

the Attendant. Conferences from inside and outside the system can be added to the

conference call.

Making Calls

Auto Start and Don’t Split

Auto Start allows the Attendant to make a telephone call without pushing the start button

first. If the Attendant is on an active call and presses digits on the keypad, the system

automatically splits the call and begins dialing the second call. The Don’t Split feature

deactivates the Auto Start feature and allows the sending of touch tones over the line for

the purposes of such things as picking up messages.

Auto-Manual Splitting

Allows an Attendant to announce a call or consult privately with the called party without

being heard by the calling party on the call. It splits the calling party away so the

Attendant can confidentially determine if the called party can accept the call.

Direct Trunk Group Selection

Allows the Attendant direct access to an idle outgoing trunk by pressing the button

assigned to the trunk group. This feature eliminates the need for the Attendant to

memorize, or look up, and dial the trunk access codes associated with frequently used

trunk groups. Pressing a labelled button selects an idle trunk in the desired group.

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