User's Manual

Attendant (Operator) Features

Attendant Features

DEFINITY Enterprise Communications Server Release 8.2

Overview

555-233-002

Issue 1

April 2000

Audible alerting sounds like an ambulance siren. Visual alerting consists of flashing of the

crisis-alert button lamp and display of the caller name and extension. When crisis alerting

is active, the console is placed in position-busy mode so that no other incoming calls

interfere with the emergency call. The console can still originate calls. The Attendant

must press the position-busy button to unbusy the console and the crisis-alert button to

deactivate audible and visual alerting.

Trunk Group Access

Allows an Attendant to control trunk groups and prevents telephone users from directly

accessing a controlled trunk group. This allows the Attendant to monitor the use of these

trunk groups. By watching the lamps associated with the trunk groups, the Attendant can

determine if the number of busy trunks in a specific trunk group has reached a preset

warning level and if all trunks in a specific trunk group are busy. The Attendant can then

handle other calls to these trunk groups accordingly.

Direct Extension Selection With Busy Lamp Field

Allows the Attendant to keep track of extension status — whether the extension is idle or

busy — and to place or extend calls to extension numbers without having to dial the

extension number. The Attendant can use this feature in two ways: using standard Direct

Extension Selection access, or using enhanced Direct Extension Selection access.

Trunk Group Busy/Warning Indicators to

Attendant

Provides the Attendant with a visual indication that the number of busy trunks in a group

has reached an administered level. A visual indication is also provided when all trunks in

a group are busy. This feature is particularly helpful to show the Attendant that the

Attendant Control of Trunk Group Access feature needs to be invoked.

Room Status (Hospitality Industry)

Allows an Attendant to see whether a room is vacant or occupied and the housekeeping

status of each room. This feature is only available when you have Enhanced Hospitality

enabled for your system. This feature combines the property management capabilities of

Check-In/Check-Out and Housekeeping Status but does not require that you have a

Property Management System.

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