MERLIN MAGIX™ Integrated System Digital Direct-Line Console Operator's Guide 555-710-134 COMCODE 108522426 Issue 1 October 1999
Security Alert Your Responsibility for Your System’s Security Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system. There may be a risk of toll fraud associated with your telecommunications system.
Contents Your Direct-Line Console ................................................................................................................................... 1 Describes the telephone buttons and screens Understanding Your DSS ................................................................................................................................... 2 DSS Buttons, DSS Button Lights Understanding Your Direct-Line Console .........................................................................
Your Direct-Line Console DSS Jack (underside). Used on 4424LD+®, 4424D+®, MLX-20L®, and MLX-28D® telephones for connecting a DSS. On MLX-20L and MLX-28D telephones, this jack can also be used for a PassageWay Direct Connect Solution or PassageWay Solution. Note: The one or two DSSs (Direct Station Selectors) that attach to your 4424D+, 4424LD+, MLX-28D, or MLX-20L telephone are not shown here. See p. 2 for details. Unlabeled Display Buttons Press one to select the item next to it on the display.
Understanding Your DSS Fixed Page Buttons Press the fixed Page buttons to change the page of telephone numbers accessible to your DSS. The green light turns on next to the Page button that is active. If you have one DSS, Page 1 accesses the first 50 extensions, Page 2 accesses the second 50 extensions, and Page 3 accesses the third 50 extensions. If you have two DSSs, Page 1 accesses the first 100 extensions, Page 2 accesses the second 100 extensions, and Page 3 accesses the third 100 extensions.
Understanding Your Direct-Line Console Line Buttons All Telephones NNN-XXXX Telephones with System Access (SA) Buttons Make/receive outside calls only. SA buttons give you access to inside or outside lines for making and/or receiving calls. To make an outside call on an SA button, first dial the dial-out code (usually 9) that your System Manager supplies. No dial-out code is necessary when you call another extension.
Understanding Your Direct-Line Console Tones Tone Dial tone (steady) Busy (slow repeating tone) Fast busy (fast repeating tone) Error (alternating high-low tones) Confirmation (double break in dial tone followed by steady tone) Callback (5 short beeps) Call Waiting (1 or 2 beeps) Meaning You can make a call. The telephone you are calling is busy. No lines are available. You dialed a number or used a feature incorrectly. You used a feature correctly. This call is receiving Callback treatment (p. 21).
Feature Finder This table shows where to look for information about performing specific console activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 18) or programmed by following the instructions in Programming Buttons & Settings (p. 31). Calling If you want to ... Then ... Dial numbers with the touch of a button. See Auto Dial, p. 20. Quickly dial numbers your company has programmed. See System Speed Dial, p. 27.
Feature Finder Customizing Your Telephone If you want to ... Then ... Program a feature on an unused line button. See Programming Buttons & Settings, p. 31. Adjust volume of the speaker, handset, or ringer. Use the Volume button, p. 1. Give your telephone its own distinctive ring. See Rings, p. 4. Delay or remove the ring from an outside, SA, or ICOM line button. See Rings, p. 4, and Coverage, p. 22. Change your phone’s display language. Use the Language feature. See Using Features, p. 18.
Feature Finder Messaging If you want to ... Then ... Let a co-worker know you called. See Messaging, pp. 12–15. Find out if you have a voice mail message, fax, or other message. Signal a co-worker to contact you. Choose a message to leave for co-workers who have display telephones. Call or transfer a call directly to a co-worker's voice mail. See Direct Voice Mail, p. 23. Privacy Prevent interruptions by blocking calls to your telephone. See Do Not Disturb, p. 23.
Headsets Headsets for Direct-Line Consoles allow onetouch operation and hands-free operation. Headsets consist of a headpiece and modular base unit. The base unit plugs into the headset jack on the bottom of the 4424LD+ and 4424D+ telephones, or into the handset jack on the MLX-20L and MLX-28D telephones. Touch a button to answer a call; then touch it again to disconnect. To eliminate pressing the button for a ringing call, use the Headset Auto Answer feature.
Headsets Headset Features Must be programmed on buttons. To program: See Programming Buttons & Settings, p. 31. There are four features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer, and Headset/Handset Mute (MLX telephones only; use the fixed Mute button on the 4424LD+ and 4424D+ telephones). All must be programmed on buttons. The Headset Hang Up button (required) is programmed by your System Manager and activates headset operation at your telephone.
Call Handling Making Calls Answering Calls You can answer a call using the handset, headset, or speakerphone. Different calls have distinctive ringing patterns. To identify calls by their ringing patterns, see Rings, p. 4. To answer a ringing call: Lift the handset, press the Speaker button, or use the headset. If the red light is off next to the line with the incoming call (flashing green light), you must press the button next to the flashing green light first.
Call Handling Hold Transfer Ask your System Manager whether your system is programmed for one-touch transfer with automatic completion. For information about Auto Dial buttons, see p. 20. If your co-worker is unavailable, consider using Barge-In (p. 21), Paging (p. 25), Park (p. 25), or Camp-On (p. 22). To transfer a call with one-touch transfer and automatic completion: Press the DSS or Auto Dial button for the co-worker to receive the call. You do not announce the call.
Messaging Your telephone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display telephone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and the Direct Voice Mail feature, if available, or Send/Remove Message. Here are some guidelines for different messaging features: • Leave Message.
Messaging Send/Remove Message To read reminder messages on a display: 1. Do one of the following: • Press the programmed Reminder Set button. • Press the Feature button and dial 81. 2. Press the DSS or Auto Dial button for the extension, or dial the extension. 3. The display appears as follows: • Answered reminder call: extension: A time (AM or PM) • Missed reminder call: extension: X time (AM or PM) • Reminder set: extension: time (AM or PM) To cancel set and answered reminders: 1.
Messaging Signaling & Notify Receiving Messages When your red Message light is on, you have a message from a co-worker. Messages are identified by the name or extension of the caller, along with the time and date the person called. Depending on how your system is set up, you may also have a voice mail message or a fax. A message may be identified on your telephone's display in these ways: ATT You have a message from another system operator. FAX You have a fax. VMS You have a voice mail message.
Messaging These features can be used to send messages to users with display telephones only. Posting Messages Leaving Messages A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display telephone. (You also see the message posted at your own telephone as a reminder.) There may be as many as 20 messages available to you for posting.
Directories Extension & System Directory Check with your System Manager to find out whether these directories have been programmed. The System Directory dials outside numbers that people in your company call often. The Extension Directory dials inside numbers. 1. Press the Menu button. 2. Select Directory [Dir]. 3. Choose one of the following: • For the Extension Directory, select Ext Dir [ExtDir]. • For the System Directory, select System Dir [SysDir]. 4. Select the entry.
Directories Personal Directory On 4424LD+ and MLX-20L telephones only, this feature stores up to 50 telephone numbers (as well as account codes, area codes, and access codes), and then dials those numbers when you wish. You can enter, change, select, dial, and delete listings from the display. You can place oftenused listings on the Home screen. When entering or changing names, use the screen to select letters A–G; use the line buttons, as labeled on the faceplate, to enter H–Z.
Using Features There are two ways to use a feature: • Directly, as explained below • By pressing a line button you programmed with the feature (see Programming Buttons & Settings, p. 31) Display-Only Features Other Features To use a Directory of numbers, Messages and Posted Messages, display screen contrast setting (MLX-28D telephone), Alarm Clock, or Timer: 1. Press the Menu button. 2. If you see > at the right of the display, there are more options. Press (More on MLX telephones) to see them.
Often-Used Features Account Codes Alarm Clock & Timer The Alarm Clock and Timer features are only available from the display and cannot be activated with a feature code. Alarm Clock causes your telephone to beep at a certain time; you can set only one alarm. Until the alarm is canceled, the display shows a bell reminding you that the alarm is on, and the alarm sounds each day at the same time.
Often-Used Features Authorization Codes Auto Dial This feature must be programmed on a line button; it dials an inside or outside number. Use inside Auto Dial buttons to: • Dial other extensions or groups, including Park Zones. • Page groups (see Paging, p. 25). Use outside Auto Dial buttons to: • Dial outside telephone numbers (with dial-out codes but without account codes). • Enter account codes automatically (when programming, include # at the end). • Dial long-distance access codes.
Often-Used Features Auto Dial (continued) Callback & Line Request Your system has two features that you can use when an outside line or extension is busy. These features give you access to the line or extension when it becomes available. On telephones with SA buttons, use Callback to reach: • Busy outside lines on SA buttons, when you dial the dial-out code and hear the fast busy signal. • Busy extensions, when you dial and hear the busy signal.
Often-Used Features Coverage Call Waiting If Call Waiting is on, you hear a call-waiting tone when a call comes in and all your lines are in use. This feature works only on SA and ICOM buttons, not on line buttons labeled with telephone numbers. When a call is waiting, you hear a single beep (inside call) or two beeps (outside call). To program: See Programming Buttons & Settings, p. 31. Coverage allows calls to your extension to ring elsewhere, so that they can be handled by someone else.
Often-Used Features Direct Voice Mail Extension Status (Hotel/Motel) To program: See Programming Buttons & Settings, p. 31. Direct Voice Mail allows an inside caller to call directly or transfer a call directly to another user’s voice mail. You can also use the feature after you have dialed the extension; just do Step 1 below. To call directly to another user’s voice mail or transfer a call directly to another user’s voice mail: 1. Do one of the following: • Press the programmed Direct Voice Mail button.
Often-Used Features Forward & Follow Me To cancel Forward and Follow Me: • To cancel forwarding or following of your own calls: at your extension, press the Feature button and dial 33 and your extension. • To cancel all extensions forwarded or followed to yours: at your extension, press the Feature button and dial *34*. • To cancel one extension forwarded or followed to yours: at your extension, press the Feature button and dial *34 and that extension. To program: See Programming Buttons & Settings, p.
Often-Used Features Paging Park Park puts a call on a special type of hold so that it can be picked up from any telephone in the system. A user can park a call and then pick it up at another telephone or can use Paging to announce the call so that another person can pick it up. Pick up a parked call by using the Pickup feature. See Park & Pickup, p. 26. To park a call at your own extension on the button that the call arrived on, do one of the following: • Press the programmed Park button.
Often-Used Features Pickup Park & Pickup Pickup lets you pick up calls that are not ringing at your telephone. Using Pickup, you can answer a parked call (see Park & Pickup), a call ringing at a specific extension, or a call ringing on a specific line. If you are part of a Pickup group, you can pick up a call ringing anywhere in the group.
Often-Used Features Privacy System Speed Dial To program: See Programming Buttons & Settings, p. 31. Privacy prevents co-workers who share a line with you from joining your calls. Turn the feature on before or during a call; it remains on until you turn it off. A call on hold is not protected by Privacy. You should program Privacy on a button so that you have a green light to remind you when the feature is on. To program: See Programming Buttons & Settings, p. 31.
Display Reference Feature Name 2-Line Display Abbreviation Feature Name Account Code Entry Acct Alarm Alarm Alarm Clock AlClk Authorization Codes Auth Auto Dial AutoD inside (extension) In outside Out Barge-In Barge Callback CbckS Call Waiting CWait Camp-On Camp Conference Conf Contrast Ctrst Coverage Cover Coverage VMS CvVMS group Group primary individual Prmry secondary individual Secnd inside only CvIns off CvOff Directory Dir extension ExtDir personal – system SysDir Direct Voice Mail DrcVM Do Not Di
Display Reference The 4424D+ and MLX-28D telephones have a 2-line screen, 24 characters wide. The 4424LD+ and MLX-20L telephones have a 7-line screen, 24 characters wide. Whatever the model of your telephone, it has four basic screens, described below. The display is controlled by the Exit (Home on MLX telephones), Menu, Feature, and Inspect buttons, which bring up the four basic screens. The Feature and Inspect buttons are programmed on 4400-Series telephones and are fixed buttons on MLX telephones.
Display Reference Feature Screen This screen provides rapid access to often-used features; press the Feature button to display it. Available features vary according to your calling activity and how your telephone is programmed. The picture below shows the Feature screen when you have just selected an ICOM or SA button, or when you are not on a call. The table shows the sets of features available on each of the other three Feature screens.
Programming Buttons & Settings If you use a feature often, you can program it onto an unused line button for easy access. If you use a feature occasionally, see Using Features, p. 18. Keep these facts in mind when setting up your telephone: • Some features must be programmed on a button or they can’t be used. (These features are marked with a ♦ on the Programming Codes list, p. 32.) • Other features (marked with • on the Programming Codes list, p. 32) are settings that affect the way your telephone works.
Programming Buttons & Settings Programming Codes Account Code Alarm Authorization Code Auto Dial♦ inside outside Callback automatic callback off•▲ automatic callback on•▲ selective callback Call Waiting• off on Camp-On▲ Coverage Coverage inside on• Coverage inside off• Buttons for covering calls♦ Primary Cover ✻ 82 ✻ 759 ✻ 80 Messaging leave message send/remove message Paging group or all ✻ 22 + extension Paging loudspeaker ✻ 21 + number Park Pickup ✻✻ 12 general pickup ✻ 12 group pickup ✻ 55 inside outs
Notes 33 33
Feature Codes Account Code Entry Authorization Code Entry Callback Call Waiting pick up call waiting call ■ Camp-On Direct Voice Mail Extension Status ES Off ES1 ES2 Follow Me Forward inside outside Forward and Follow Me cancel from all extensions ■ cancel from one extension ■ cancel from your telephone sion Language▼ English French ■ 82 + code + # 80 + code + # 55 Spanish Messaging cancel message ■ leave message leave message without calling ■ send/remove message Night Service Paging loudspeaker 87 57 5
