PARTNER Endeavor™ Communications System Programming and Use 518-458-100 Comcode 108340803 Issue 2 August 1998
Copyright © 1998, Lucent Technologies All Rights Reserved Printed in U.S.A. Lucent Technologies 518-458-100 Issue 2 August 1998 Notice Every effort has been made to ensure that the information in this book is complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Interference Notice This equipment has been tested and found to comply with the limits of a Class A or a Class B digital device, pursuant to Part 15 of FCC rules.
Federal Communications Commission (FCC) Interference Information References to FCC regulations are not applicable outside of the U.S. Class A Compliance This equipment, in the 5-Slot configuration and in the 2-Slot configuration with a 362EC module or PARTNER MAIL VS, has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules.
Repair Instructions: If you experience trouble because your equipment is malfunctioning, the FCC requires that you disconnect the equipment from the network and not use it until the problem has been corrected. Repairs to this equipment can only be made by the manufacturer, by its authorized agents, or by others who may be authorized by the FCC. In the event repairs are needed on this equipment, please contact the Lucent Technologies hotline at 1-800-721-7071 or your local Authorized Dealer.
To prevent overloading, the Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop used by the device. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100. IC Certification No: See the label on the side of the control unit.
Contents About This Guide ■ 1 Overview ■ ■ ■ 2 ■ ■ ■ ■ ■ ■ ■ ■ Overview Hardware Considerations Initial System Setup Changing Settings after Installation Changing Settings to Support PBX or Centrex Services System Programming Options Using System Programming Telephone Programming Options Using Telephone Programming Learning about Telephones ■ ■ ■ ■ 4 Features and Capabilities System Components Auxiliary Equipment Programming ■ 3 Purpose System Telephones Standard Telephones Combination Extensi
Contents ■ ■ ■ ■ ■ ■ ■ 5 Feature Reference ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ii Answering Machines Auto Attendant Credit Card Scanners Fax Machines Modems Night Service with Auxiliary Equipment Voice Messaging Systems Overview AA (Automated Attendant) Extensions (#607) Abbreviated Ringing (#305) Allowed List Assignments (#408) Allowed Phone Number Lists (#407) Answering Calls Auto Dialing Automatic Extension Privacy (#304) Automatic Line Selection Automatic System Answer Button (#111) A
Contents ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Call Park Call Pickup (I6XX) Call Waiting (#316) Caller ID Caller ID Inspect (F17) Caller ID Name Display (F16) Caller ID Type (#122) Calling Group Extensions (#502) Conference Calls Conference Drop (F06) Copy Settings (#399) Dial Mode (#201) Direct Extension Dial Button (#113) Direct Extension Dial Delay (#112) Direct Extension Dial Lines (#205) Direct Extension Dial Record/Playback (I892) Direct Line Pickup—Active Lin
Contents ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ iv Hunt Group Extensions (#505) Intercom Dial Tone (#309) Joining Calls Last Number Redial (F05) Line Access Mode (#313) Line Access Restriction (#302) Line Assignment (#301) Line Coverage Extension (#208) Line Ringing Making Calls Manual Signaling (F13XX or F13*XX) Message Light Off (F10XX) Message Light On (F09XX) Music-On-Hold (#602) Music-On-Hold Volume (#614) Night Service Button (#503) Night Service Group Exten
Contents ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 6 System Password (#403) System Release Status (F59) System Reset—Programming Saved (#728) System Speed Dial Numbers System Time (#103) Toll Call Prefix (#402) Touch-Tone Enable (F08) Transfer Return Extension (#306) Transfer Return Rings (#105) Transferring Calls VMS Cover (F15) VMS Cover Rings (#117) VMS Hunt Delay (#506) VMS Hunt Schedule (#507) Voice Interrupt on Busy (#312) Voice Interrupt on Busy Talk-Back (F18) Voice Mailbox Transfer (F14) Wake Up Servi
Contents A Specifications A-1 B Maintenance, Repair, and Ordering Information B-1 ■ ■ ■ ■ C Maintenance Repair Information Lucent Technologies Limited Warranty and Limitation of Liability Product Ordering Information Speed Dial Form ■ Speed Dial Form B-1 B-1 B-2 B-3 C-1 C-1 GL Glossary GL-1 IN Index IN-1 Programming Quick Reference Feedback Form vi
About This Guide Purpose This guide is intended for the System Manager. It explains what the PARTNER Endeavor™ can do, provides instructions for programming and using the system, and tells how to get the most out of the system’s many features and capabilities. Terminology Throughout this guide, the PARTNER Endeavor Communications System is referred to simply as the system and Lucent Technologies telephones specifically designed to work with the system are called system phones.
About This Guide ■ Daily Operation. Depending on how your system is set up, you may need to oversee some of the system’s daily operations. For example, you may need to turn on Night Service at the end of each day before leaving the office. Reference information about all features, including descriptions and instructions for using each feature, is provided in Chapter 5. ■ Solving Problems. Chapter 6 provides information about solving problems if your system or telephones malfunction.
Purpose Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4.
About This Guide x
Overview Features and Capabilities The following list provides an overview of the PARTNER Endeavor™ Communications System’s features. The features apply to all releases of PARTNER Endeavor unless specified otherwise. ■ Full line of system phones, some with displays showing date, time, and programming and feedback messages. All system phones provide access to multiple outside lines and system features.
Overview ■ Power failure operation with a standard phone, allowing you to make calls from extension 10 during a power failure while retaining programmed equipment settings for up to four days. (An optional Uninterruptible Power Supply, or UPS, is also available to allow full equipment operation during a power failure.) ■ Centrex or PBX operation support—including one-touch dialing of feature access codes on system phones.
System Components System Components Modular hardware design makes the system easy to install and expand. The basic system consists of a PARTNER Endeavor processor module, which supports three lines and eight extensions. Using these lines and extensions, you can add various optional devices and telephones to configure your system to meet your needs. To expand the system to include more lines and extensions, simply attach additional modules and a carrier to contain them.
Overview PARTNER Endeavor 362 Processor Module ECS - - MUSIC ON HOLD Combo Combo - - U Endeavor -34 (for extension jacks on last 2 ports of Endeavor 362 Processor Module or 362EC Expansion Module) 362EC Endeavor -18D Combo Combo Endeavor -6 Endeavor -18 Figure 1-1.
System Components Configurations The system can have one of three basic configurations: ■ Stand-alone PARTNER Endeavor 362 processor module. This configuration does not use a carrier. ■ 2-Slot Carrier, which can hold up to two modules. The PARTNER Endeavor 362 processor module resides in the leftmost slot with either a 362EC expansion module or PARTNER Mail VS (PMVS) module in the right slot. ■ 5-Slot Carrier, which can hold up to five modules.
Overview with Caller ID to the line jacks. Any users with system display phones who receive calls on Caller ID lines will get Caller ID. For more information, see “Caller ID” in Chapter 5. If you want message-waiting capability on standard phones that are equipped with LED-compatible message-waiting lights, you must connect those phones to the bottom two extension jacks on a PARTNER Endeavor 362 processor module or 362EC expansion module.
System Components ■ Automatic System Answer/Direct Extension Dial PC Card ■ PARTNER Voice Messaging PC Card For information on installing PC Cards, see PARTNER PC Card Installation Instructions. System Capacity The PARTNER Endeavor release that you have, the carrier you use, and the combination of modules installed determine the number of available lines and extensions. Table 1-2.
Overview System mode is determined by the configuration of the processor module. By default, the system is configured for Key mode. Changing to Hybrid mode requires modifying the processor module. Only Lucent Technologies Authorized Personnel or Authorized Dealers can modify the processor module to accommodate Hybrid mode. The mode for your system must be decided upon before installation; and in the continental U.S.
System Components System phone users can press any of the available pool buttons on their phones or they can enter the pool access code at intercom dial tone to make an outside call. (Standard phone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their phones do not have pool buttons.) After the user presses a pool button or enters a pool access code, the system selects a free line from the pool for the user to make the call.
Overview Telephones System Telephones This guide refers to Lucent Technologies telephones specifically designed to work with the system as system phones. These include the PARTNER Endeavor-34D, PARTNER Endeavor-18D, PARTNER Endeavor-18, and PARTNER Endeavor-6 telephones. You can also use the TransTalk© 9000-series wireless phones, including MDW 9000, MDW 9010, MDW 9030P and MDW 9031P Pocketphone, although they are not discussed in this guide.
System Components Table 1-3. PARTNER Endeavor-Model System Phones 34D 18D 18 6 Total Number of Programmable Buttons with Status Lights 32 16 16 4 Total Number of Programmable Buttons without Status Lights 4 4 0 0 Key Mode Button Capacity (Number of Programmable Buttons with Status Lights) 32 16 16 4 Hybrid Mode Pool Button Capacity1 5 5 5 4 Line Capacity 15 15 15 4 Intercom Buttons 2 2 2 2 Display2 ✔ ✔ — — Speakerphone ✔ ✔ ✔ ✔ 1. 2.
Overview Intercom Autodialers PARTNER Endeavor-model system phones support the PARTNER-CA48 Call Assistant Intercom Autodialer at extensions 10 and 11. The autodialer provides Auto Dial buttons for all of the extensions in your system. The status lights next to each button also indicate calling activity at that extension. Users can program the Auto Dial buttons for either intercom ringing, voice signaling, or manual signaling.
Auxiliary Equipment Enhanced Tip Ring Ports There are eight Enhanced Tip Ring ports per processor module and 362EC expansion module. The top six station ports support only Enhanced Tip Ring devices and the bottom two ports support both Enhanced Tip Ring and Tip Ring devices. Connect headsets and other adjunct equipment that do not require incoming ringing to any port or through the AUX jack on a PARTNER Endeavor telephone.
Overview Connecting Standard Devices You can connect a standard device so that it is on an extension by itself, or so that it shares an extension with another piece of equipment (either another standard device or a system phone) as long as the REN of the two devices together does not exceed 2.0. (System phones have 0.0 REN.) For example, you can connect a standard phone and an answering machine to the same extension. An extension with two devices connected to it is called a combination extension.
Programming Overview After the system hardware is installed, you can customize the system and individual telephones. This chapter explains how to use programming to accomplish that. There are two types of programming: ■ System Programming allows you to customize the system to meet the needs of your business. When the system is first installed, it uses factory settings that reflect the most commonly used options. You can change system settings as needed.
Programming Hardware Considerations Programming procedures use line and extension numbers. The line number represents the line jack on a PARTNER Endeavor 362 processor or 362EC expansion module to which the outside line is connected. Similarly, the extension number represents the extension jack on a 362EC expansion module or a PARTNER Endeavor 362 processor module to which the system phone or standard device is connected.
Initial System Setup Initial System Setup After the control unit is installed, you set up the system using a combination of system and telephone programming procedures. In this guide, System Programming procedures are identified by a code (# and three digits); Telephone Programming procedures are identified by the feature name only. Use the System Planner as a guide when programming. The following sections provide an overview of the procedures you use for initial system setup.
Programming ■ Line Ringing (Centralized Telephone Programming) to specify when a line will start ringing at each extension that has the line. For additional information about line ringing options, see ‘‘Programming a Receptionist’s Extension’’ on page 2-23.
Initial System Setup For extensions with standard phones, set Automatic Line Selection to intercom first. This enables standard phones to access equipment features, including intercom calling. When users lift the handsets on standard phones, they hear intercom dial tone. To access a pool, they can dial the pool access code 880, 881, 882, or 883 or dial 9 to access the first available line or pool in the sequence.
Programming ■ Fax Machine Extensions (#601), Doorphone Extension (#604 and #605), Doorphone Alert Extensions (#606), AA Extensions (#607), External Hotline (#311), or Hotline (#603) to identify the extension as one of these equipment types. NOTE: With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor module or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.
Changing Settings after Installation ■ Pool Extension Assignment (#314) ■ Pool Line Assignment (#207) ■ PARTNER Voice Messaging PC Card For more information about setting these features, see Chapter 5, ‘‘Feature Reference.’’ For more information on using the PARTNER Voice Messaging PC card, see PARTNER Voice Messaging PC Card Installation, Programming and Use.
Programming If you add an outside line to your system for use in an existing pool, use Dial Mode (#201) if the new line is a rotary line and Pool Line Assignment (#207) t o add the line to an existing pool. IMPORTANT: Do not use Number of Lines (#104) if you add lines to the system after initial setup, because it changes Pool Line Assignment (#207), Pool Extension Assignment (#314), Pool Access Restriction (#315), Automatic Line Selection, and Line Ringing for existing pools back to factory settings.
Changing Settings to Support PBX or Centrex Services Changing Settings to Support PBX or Centrex Services This section applies only if you use PBX or Centrex services with your system. If it does not apply, go to the next section, “System Programming Options.” ■ PBX services are provided by a private telephone switch. ■ Centrex services are provided by your local telephone company from a Central Office (CO) outside your premises.
Programming Speed Dial and Auto Dial Numbers When you program numbers outside the PBX or Centrex system as Speed Dial and Auto Dial numbers, include the PBX or Centrex system dial-out code “9” on most systems), followed by one or more pauses, in the stored number.
System Programming Options IMPORTANT: While procedures that restrict dialing are very effective, absolute protection against misuse cannot be guaranteed. System phones provide more protection than standard phones. Therefore, it is strongly recommended that you install system phones where restricting phone use is important. Locking an Extension The system offers a Station Lock feature that lets users enter a four-digit code on their telephone dialpad to lock their extensions.
Programming Table 2-1.
System Programming Options Table 2-2 provides examples of settings that can be used to restrict an extension’s dialing once it gets an outside line or pool. Table 2-2.
Programming To override all dialing restrictions except Line Access Restriction (#302), pool Access Restriction, and Night Service with System Password (#403), use Allowed Phone Number Lists (#407) to create up to eight lists of outside numbers that otherwise-restricted extensions can dial. Then use Allowed List Assignments (#408) to assign one or more of the lists to an extension.
System Programming Options — Music-On-Hold Volume (#614) controls the volume at which the music plays when the Music-On-Hold jack is active. Changes to this setting affect the many features that use Music-On-Hold: Background Music, Call Park, Call Waiting, Conference, Exclusive Hold, Hold, Transfer, and Transfer Return.
Programming — VMS Hunt Schedule (#507) determines when outside calls should ring the VMS Hunt Group (always, day only, or night only) depending on the status of the Night Service Button (#503) at extension 10. — Automatic VMS Cover (#310) determines whether or not an extension’s unanswered intercom and transferred calls and outside calls on lines assigned ownership are automatically covered by the voice messaging system.
Using System Programming Backup Programming—Manual (#124) enables you to initiate a backup of your system and telephone programming settings whenever you feel that it is necessary. It is recommended that a backup be performed after any change to the system or telephone programming.
Programming You use the following special buttons while programming: ■ N and P cycle forward and backward through the programming procedures. You can use these buttons to select a procedure. (If a procedure instructs you to press N P, pressing these buttons one after the other enables you to repeat the current programming procedure.) ■ n and p cycle forward and backward through a procedure’s parameters. A parameter is typically an outside line, a pool, an extension, or a telephone list entry.
Using System Programming System Program Next Procedure Next Item Next Data Remove Prev Procedure Prev Item Prev Data Enter Central Tel Program Message Feature Next Procedure Next Item Next Data Remove Prev Procedure Prev Item Prev Data Enter Wild System Program Central Tel Program Message Feature Wild Figure 2-2.
Programming Button Locations When programming from a PARTNER Endeavor model phone at extension 10 or 11, keep in mind that the button you press at the programming extension may be in a different location on the phone to which the programming applies. Figure 2-3 on page 2-21 shows the relative location of buttons on each PARTNER Endeavor- model phone. Programming Mode 1.
Using System Programming Q R S T M N O P G H I J K L A B C D E F Ext. Intercom Message Intercom Q R S T M N O P I J K L E F G H A B C D Intercom Intercom Ext. Figure 2-3. Message C D A B Intercom Intercom Ext.
Programming Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming. To change to Centralized Telephone Programming when you are in System Programming, press c. To move back to System Programming when you are in Centralized Telephone Programming, press c then s. Remote Programming The system permits programming from a remote location using an auxiliary device called the Remote Administration Unit (RAU).
Telephone Programming Options Personal Speed Dialing Personal Speed Dial numbers are outside phone numbers that a user dials by pressing f (or # on a standard phone) plus a two-digit code. Unlike System Speed Dial numbers, which are available to all users in the system, Personal Speed Dial numbers are available only at the extension for which they are programmed. Users can store up to 20 Personal Speed Dial numbers.
Programming Backup Answering Options To assist the receptionist in handling calls, consider the following features: ■ Automatic System Answer. Useful during peak calling periods to answer outside calls while the receptionist is busy on other calls. When activated, this feature answers incoming calls after a specified number of rings and plays a customized greeting. This requires an optional ASA/DXD PC card. For installation instructions, see PARTNER PC Card Installation Instructions.
Telephone Programming Options Button Programming The PARTNER Endeavor-34D phone shown in Figure 2-4 illustrates the following programmed buttons in addition to some other system features: ■ Extension Numbers. Auto Dial buttons are programmed for extensions 11 through 28. The receptionist can use these buttons to dial or transfer calls to the extensions with one touch.
Programming Line/ Programmable Buttons Any unused line button is programmable Figure 2-4. Ext. Intercom Message Intercom Button Programming for Receptionist’s Phone Alternatively, an Intercom Autodialer for the extensions the receptionist dials most frequently can be used. This leaves buttons on the phone free for more features and phone numbers.
Using Telephone Programming Any unused line button is programmable Figure 2-5. Figure 2-6. Ext. Intercom Message Intercom Example of PARTNER Endeavor-18D Phone as a Key Extension Intercom Intercom Ext. Message Example of PARTNER Endeavor-6 Phone as a Pooled Extension Using Centralized Telephone Programming Use Centralized Telephone Programming to program features or store telephone numbers for individual extensions from extension 10 or 11.
Programming 34-button phones in the system, you must use a 34-button display phone to program since an 18-button phone cannot be used to program a 34-button phone. To program a phone from extension 10 or 11, use the following procedure: 1. Place the Programming Overlay over the dialpad of the system display phone at extension 10 or 11—see ‘‘Programming Overlays’’ on page 2-17 for more information. 2. To start programming: a. Press f 0 0.
Using Telephone Programming 5. Program Personal Speed Dial Numbers, Auto Dial numbers, or system features as described in Chapter 5. To erase the current programming from a button, press the button, then press!. 6. To change the settings for another extension, press c, then dial the new extension number. 7. To exit programming mode, you can press f off-hook, then place it back in the cradle.
Programming 2-30
Learning about Telephones This chapter explains how system and standard phones work with the system, as well as, combination extensions where more than one phone or standard device is installed. In addition, basic call-handling features and dial-code features are listed at the end of this chapter. See the feature name in Chapter 5 for details about a specific feature. System Telephones PARTNER Endeavor-model phones have several buttons and indicators.
Learning about Telephones Buttons and Indicators PARTNER Endeavor-34D Display Programmable Buttons (4 without lights) + – Feature Line/Programmable Buttons (32 with lights) Conf Intercom Buttons (2) Mic/ HFAI Transfr Spkr Hold Ext. Intercom Intercom + Figure 3-1.
System Telephones PARTNER Endeavor-6 Intercom Intercom Ext. Message + – 1 GHI Feat Spkr Conf Mic/ HFAI Transfr Hold ABC DEF 2 3 JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 * 0 # Line/Programmable Buttons (4) Intercom Buttons (2) Message Light + – Feat Spkr Conf Mic/ HFAI Transfr Hold PARTNER Endeavor-18 PARTNER Endeavor-18D Display Programmable Buttons (4 without lights) Line/Programmable Buttons (16 with lights) Intercom Buttons Ext. Intercom + – Figure 3-2.
Learning about Telephones extensions show additional information; these “Fax Management” buttons are described in Chapter 4. When a phone is in programming mode, the lights show information about programmed settings; see Chapter 2 for details.) Table 3-1 shows the meanings of the various light patterns for each possible button assignment. Table 3-1. Light Patterns for System Phones Light Pattern Line Button Steady On Intercom Auto Dial Button Pool Button Feature Button Line is in use.
System Telephones Table 3-1. Light Patterns for System Phones — Continued Line Button Pool Button Wink (long on, short off) A call on the line is either on hold or parked. Green wink means the call is on hold or parked at your extension. Red wink means the call is on hold or parked at another extension. (Anyone who has the line can retrieve the held call.) Green wink means the call is either on hold or parked at your extension. (Anyone who has the line can retrieve the held call.
Learning about Telephones Ringing Patterns System phones have these ringing patterns: ■ An outside call will ring... ring... ring. ■ An intercom call will ring BEEP... ring BEEP... ring BEEP. If you have a system display phone, the caller’s extension number (and name if programmed) will show on the display. ■ A transferred call, or an unanswered transferred or parked call that is ringing back at your extension, will ring BEEP BEEP... ring BEEP BEEP... ring BEEP BEEP.
System Telephones ■ If you are already on a call, you can switch from the handset to the speaker and microphone by pressing S and hanging up the handset. Conversely, if you are using the speaker and microphone and want to switch to the handset, lift the handset and the speaker and microphone will turn off. ■ To turn off the microphone when you are using the speaker, press!. This will mute your voice so the other party cannot hear you.
Learning about Telephones Speakerphone Performance Tips The speaker on your system phone has a sensitive sound-activated switch. Room acoustics and background noise can affect the proper operation of the speakerphone.
Standard Telephones NOTE: Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports. ■ To use a system feature, press # (in place of f used on system phones) followed by its two-digit code when you hear intercom dial tone.
Learning about Telephones Dial Tones Standard phones have two different dial tones: ■ Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line. ■ Intercom dial tone is generated by the system to indicate that you are connected with an inside line. You hear this dial tone when you are making an inside, or intercom, call. To hear the difference between the two dial tones, lift the handset.
Standard Telephones for instructions on using pool access codes). Otherwise, the system selects an idle line from a pool automatically when the user dials a 9 at intercom dial tone. ■ Unless Call Waiting (#316) is assigned to specific standard phone extensions, there is no indication of a second call and an inside caller will hear a busy tone if a standard phone is in use. If Call Waiting is assigned, the user hears a call-waiting tone (two beeps) when a second call comes in for the extension.
Learning about Telephones Feature Phones A feature phone is a standard telephone that has feature buttons in addition to the regular 12-key dial pad. For example, there are feature phones that have programmable auto dial buttons, last number redial buttons, hold buttons, and built-in speakers. You can use most of the system’s dial-code features from a feature phone, and program them onto a feature phone button. However, there are some limitations to what these phones can do.
Combination Extensions Combination Extensions A combination extension is an extension with two devices connected to it—either two standard devices, or a system phone and a standard device (but not two system phones). (For instructions on how to install a combination extension, see the PARTNER Endeavor Communications System Installation guide.) The following are examples of useful combination extensions: ■ System phone plus standard telephone, for power failure backup on extension 10.
Learning about Telephones ■ The lights on the system phone show what the standard telephone is doing as well as what the system phone is doing. For an explanation of light patterns, see ‘‘Lights’’ on page 3-3. ■ If Privacy is active at a combination extension, no other extension can join a call in progress at either a system phone or a standard device. (However, a phone can interrupt a call on a standard device at the same extension.
Using Telephones Dial-Code Features Dial-code features are features that you access by dialing a feature code at the telephone dialpad. From a system phone, you can dial f or i, followed by the two- or three-digit code (or press a programmed Auto Dial button); from a standard phone, you typically dial # followed by the two- or three-digit code when you have intercom dial tone. Some dial-code features are not available on standard phones, as noted by footnotes in the following list. 1. 2. 3.
Learning about Telephones 3-16
Using Auxiliary Equipment Overview There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to program the features.
Using Auxiliary Equipment heard at that port. A doorphone is especially useful for providing access to offices or departments after hours. For example, you can install a doorphone outside your building entrance to allow visitors to ring telephones inside the building when the receptionist is not there and the front door is locked. The system supports up to two Lucent Technologies PARTNER Doorphones or any number of Lucent Technologies Universal Doorphones.
Overview ■ Headsets allow users to hold hands-free conversations. A headset is a combination earphone and microphone worn on the head, useful for receptionists, salespeople, or others who need to have their hands free while talking on the phone. Lucent Technologies offers several compatible headsets. Connect headsets and other adjunct equipment that do not require incoming ringing to any port or through the AUX jack on a PARTNER Endeavor Communications System telephone.
Using Auxiliary Equipment If a Device Has Trouble Two System Programming procedures can be used to adjust the system settings for auxiliary equipment installed at an extension, if a device has trouble answering calls or dialing out. If a device (such as an answering machine) does not pick up transferred or intercom calls, you can use Distinctive Ring (#308) to change the ringing, so that all calls ring like outside calls at that extension.
Answering Machines Single Answering Machine The single answering machine setup (Figure 4-1) serves the entire system. The answering machine is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it. You can install the answering machine on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions” in the PARTNER Endeavor Communications System Installation guide).
Using Auxiliary Equipment Multiple Answering Machines If a single answering machine cannot handle all your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by the second machine. A setup such as this might be used by a movie theater to announce movie times to people calling for information. Lines CONTROL UNIT Figure 4-2.
Answering Machines Personal Answering Machine A personal answering machine is used to answer all the calls that ring at a certain extension (Figure 4-3). It is useful for the following situations: ■ When you do not want to dedicate an extension to an answering machine ■ When the extension receives a lot of intercom calls ■ When outside calls come through a receptionist and are transferred to the extension ■ When an extension has a private line Lines Ext X ANS MACH CONTROL UNIT Ext.
Using Auxiliary Equipment If you intercept a call from the answering machine, you will hear a click to notify you that the answering machine has turned off. Auto Attendant An auto attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits a caller dials after listening to a list of choices in a recorded greeting). For example, the auto attendant could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so on.
Credit Card Scanners To Use: Follow the instructions packaged with the auto attendant. Make sure that the unit is in backup call-answering mode. When callers call the main number for your company, the receptionist normally picks up the call. If the receptionist is busy, the auto attendant answers and plays a recorded message, such as: “Please hold for the receptionist or dial an extension number now.” To Program: 1.
Using Auxiliary Equipment NOTE: Credit card scanners only work on Tip Ring ports, which are the bottom two ports of the PARTNER Endeavor 362 processor module or 362EC expansion module. Using Credit Card Scanners When you make a call on the credit card scanner, an outside line is automatically selected. If you combine the credit card scanner with a system phone or standard phone, you cannot use the phone while the credit card scanner is operating. You can use only one of the devices at a time.
Fax Machines Using the Fax Management Feature On any system phone, you can program a button with lights to serve as a Fax Management button. The lights next to this button tell you when the fax machine is in use, available, or not answering (for example, when it is out of paper). You can also use the button to transfer calls from your extension to the fax machine with a single touch.
Using Auxiliary Equipment Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine: ■ You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence— beep.... beep.... beep). If you hear this, you should transfer the call immediately to the fax machine extension. ■ You are on a call with a person who wants to send you a fax using the fax machine that is connected to his or her phone.
Fax Machines If you are using the PARTNER MAIL system’s Automated Attendant Service, you can program PARTNER MAIL to transfer fax calls to the fax extension or a group of fax extensions automatically. Use Fax Machine Extensions (#601) to identify fax extensions. If you have multiple fax machines, put all of the fax extensions into a single Hunt Group (any group 1–6) using Hunt Group Extensions (#505).
Using Auxiliary Equipment To Program: 1. If extension X is a key extension, use Line Assignment (#301) to assign only line A to extension X. If extension X is a pooled extension, use Pool Line Assignment (#207) to remove line A from all pools and then use Line Assignment (#301) to assign only line A to extension X. 2. Set Automatic Line Selection for extension X to select line A only.
Fax Machines To Use: When a person answers a call and hears a fax machine signaling on the other end, the person can transfer the call to extension X—the fax machine extension. To send a fax transmission, simply lift the handset on the fax machine—an outside line will be automatically selected. To Program: 1. If extension X is the key extension, use Line Assignment (#301) to assign all lines to extension X.
Using Auxiliary Equipment Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in Figure 4-8, fax 1 is the send machine, fax 2 is the receive machine. Line A is the fax line, the number of which is published as the fax number. If fax 2 doesn’t answer line A, fax 1 will. The receive fax must be on one of the bottom two ports of the processor or 362EC expansion module.
Fax Machines 2. Set Automatic Line Selection for extension X to select outside lines first (line A selected last). For pooled extensions, set Automatic Line Selection for extension X to select pools and outside lines first (line A selected last). 3. Set Line Ringing for line A at extension X to Delayed Ring; set all other lines and pools to No Ring. 4. Set Automatic Extension Privacy (#304) for extension X to Assigned. 5.
Using Auxiliary Equipment Modems There are several ways to use modems with your system, as described below. NOTE: Modems can connect directly to an extension jack without an adapter. However, if you connect a high-speed modem through the control unit, you may experience some degradation of efficiency and throughput, depending on the quality of the central office lines connected to the system.
Modems 2. If the modem will only dial outside the system, set Automatic Line Selection for extension X to select outside lines first. If you also use the modem for calls within the system, set Automatic Line Selection to select intercom first, and include a 9 or a pool access code and a couple of pauses in the modem’s dialing sequence for outside calls. 3. Set Line Ringing for all lines and pools assigned to extension X to No Ring. 4. Set Automatic Extension Privacy (#304) for extension X to Assigned. 5.
Using Auxiliary Equipment To Program: 1. If extension X is a key extension, use Line Assignment (#301) to assign one or more lines to extension X (including line A). If extension X is a pooled extension, use Pool Line Assignment (#207) to remove line A from all pools. Then use Pool Extension Assignment (#314) to assign pools to extension X. Also use Line Assignment (#301) to assign line A and any other individual lines to extension X. 2.
Night Service with Auxiliary Equipment Figure 4-11 shows a system with a fax machine and a modem connected to separate extensions. Line A is published as the fax line, and line B is published as the modem line. Lines Ext X A B CONTROL UNIT Ext Y FAX MODEM C Figure 4-11. Night Service with Fax Machine and Modem Using Night Service with Auxiliary Equipment During the day, lines A and B do not ring at extensions X and Y.
Using Auxiliary Equipment 2. Set Line Ringing for line A at extension X and for line B at extension Y to No Ring. 3. Make sure extensions X and Y are not assigned as Call Waiting (#316) extensions, Pickup Group Extensions (#501), Calling Group Extensions (#502), or Hunt Group Extensions (#505). 4. Assign a Night Service Button (#503) at extension 10. 5. Assign extensions X and Y to the Night Service Group (#504).
Voice Messaging Systems Delayed Call Handling Figure 4-12 shows a PARTNER MAIL VS system that provides delayed call handling. This setup allows the receptionist at extension 10 to provide personalized service by answering calls during normal business hours. The PARTNER MAIL VS system (connected to extensions Z1 and Z2) handles calls when the receptionist is busy or not available, so calls do not go unanswered.
Using Auxiliary Equipment To Program: The following list summarizes the PARTNER Endeavor Communications System programming procedures you use to implement the previous example: 1. Use Group Call Distribution (#206) to assign all outside lines to Hunt Group 7 (the VMS hunt group) to provide Automated Attendant Service on these lines. 2. Use Transfer Return Extension (#306) for extensions Z1 and Z2 to ensure that calls transferred by the PARTNER MAIL VS system return to extension 10 if they are not answered.
Feature Reference Overview This chapter provides reference information for programming and using system features. Features are listed in alphabetical order. System Programming procedures include the procedure code (# and three-digit number) in the heading; dial-code features include the feature code (F for f or I for i, plus a two- or three-digit code). Headings without codes are general call-handling topics or Telephone Programming procedures.
Feature Reference If you have trouble finding a feature name in this chapter, consult the index. Perhaps you know the feature by a different name. Or, if you know the feature by its System Programming procedure code or feature dial code, consult the numerical listings below to find the correct feature name.
Overview Dial-Code Feature1 F01 Do Not Disturb F14 Voice Mailbox Transfer F02 Exclusive Hold F15 VMS Cover F03 Recall F16 Caller ID Name Display F04 Save Number Redial F17 Caller ID Inspect F05 Last Number Redial F18 Voice Interrupt On Busy Talk-Back F06 Conference Drop F19 Background Music F07 Privacy F20, XX,XX Call Coverage F08 Touch-Tone Enable F21 Station Lock F09XX Message Light On F22 Station Unlock F10XX Message Light Off F59 System Release Status F11,XX,XX
Feature Reference AA (Automated Attendant) Extensions (#607) Description This System Programming procedure lets you identify extensions where auto attendants are connected to the system. Doing so lets the system notify users with display phones when they are receiving a call that has been transferred from the auto attendant. (This procedure applies only to auto attendants—do not use it with the Automated Attendant Service of a voice messaging system.
Abbreviated Ringing (#305) Abbreviated Ringing (#305) Description This feature applies only to system phones. This System Programming procedure activates or deactivates Abbreviated Ringing at the system phone at a specific extension. When a user is on a call and Abbreviated Ringing is Active, any incoming call rings only once.
Feature Reference Allowed List Assignments (#408) Description This System Programming procedure lets you assign up to eight Allowed Phone Number Lists to a specific extension. Related Features You must use Allowed Phone Number Lists (#407) to create the lists of allowed telephone numbers before you use this procedure.
Allowed Phone Number Lists (#407) Allowed Phone Number Lists (#407) Description This System Programming procedure specifies telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List.
Feature Reference Valid Entries Up to 12 digits including 0–9, #, *, and h (any single digit) Examples The examples below show how you would enter telephone numbers for an Allowed Phone Number List in Step 4 of “Programming.” When an Allowed List is assigned to an extension, users can dial numbers on that list, even if the numbers would otherwise be restricted. ■ Specific Telephone Numbers. Enter the phone number exactly as you would dial it.
Allowed Phone Number Lists (#407) 6. At this point: ■ To change the phone number you just entered, press r and repeat Steps 4 and 5. ■ To delete the phone number you just entered, press r. ■ To add other phone numbers to this list, press n and repeat Steps 4 and 5. ■ To create another list, press N or P and go to Step 2. 7. Select another procedure using N or P or exit programming mode.
Feature Reference Answering Calls Description This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls at other extensions— see Related Features below. Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.
Answering Calls ■ For system phones and most standard phones, the user can identify the type of call by the system’s ringing patterns. System display phones can also show in the display the type of call that is ringing at the extension. (See Ringing Patterns.) Note that there are no unique ringing patterns for coverage calls or forwarded calls.
Feature Reference 3. Respond to the originator of the voice interrupt on busy call. The third party with whom you were originally speaking does not hear your response, but you can hear that third party. 4. Press the Voice Interrupt On Busy Talk-Back button again (whether or not the originator has hung up) to resume the conversation with the third party. The green light next to the Voice Interrupt On Busy Talk-Back button turns off. Voice Interrupt On Busy Talk-Back is deactivated.
Auto Dialing Auto Dialing Description Auto Dial buttons can be programmed only on system phones. This Telephone Programming procedure lets system phone users dial outside numbers, extension numbers, or feature codes with a single touch, by pressing a programmed button. If an extension number is stored on an Auto Dial button, the user can dial, signal, or transfer calls to the extension by pressing the button.
Feature Reference ■ PARTNER-6 phones have only four buttons available for lines, pools, and/or Auto Dial numbers. ■ A combined total of 576 outside Auto Dial and Personal Speed Dial numbers can be programmed. ■ For PBX or Centrex systems that require a dial-out code to make calls outside the PBX or Centrex system, include the dial-out code followed by one or more pauses (if available) on an Auto Dial button for a number outside the PBX or Centrex system.
Auto Dialing Using From a system phone, to dial an outside number or extension number (you can lift the handset or press S, but you do not have to do so): 1. If you want to call on a specific line, press the line button (or press i 8 and dial the two-digit line number). If you did not lift the handset, the lights next to S and! go on, and you are active on the speakerphone.
Feature Reference Automatic Extension Privacy (#304) Description This System Programming procedure lets you prevent a user from joining an active call at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension. This feature is typically used for standard phones and extensions connected to fax machines, modems, and credit card scanners, which make and receive data calls that should not be interrupted.
Automatic Extension Privacy (#304) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the Automatic Extension Privacy setting for an extension: 1. Press f 10 or 11. 0 0 s s # 3 0 4 at extension 2. Enter the number of the extension to be programmed. For example, to program extension 16, press 1 6. 3. To assign or unassign Automatic Extension Privacy, press D until the appropriate value displays. 4.
Feature Reference Automatic Line Selection Description This Telephone Programming procedure determines the line or pool a user is connected to after lifting the handset or turning on the speaker to make a call. The system looks for lines or pools in the order specified by this procedure and selects the first available line or pool.
Automatic Line Selection Valid Entries Key Extension: Outside system lines, Intercom ✔ Pooled Extension: Pool 880 button 1, button 2, Intercom, ✔ Pools 881-883, individual lines NOTE: The Valid Entries are given in order of appearance.The (✔) represents the default. Examples: System Phone At key extensions, with Automatic Line Selection at its factory setting, the system first searches to find an idle outside line in numerical order (starting with the lowest line number).
Feature Reference 3. Press * *. 4. Press the line, pool, or i buttons in the desired order. For each button pressed, the following appears on the display: Auto Line Select 5. To exit Automatic Line Selection, press * *. 6. Press c and enter a new extension number or exit programming mode.
Automatic System Answer Button (#111) Automatic System Answer Button (#111) This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Automatic System Answer (ASA) on and off. This feature helps the receptionist answer calls during busy periods.
Feature Reference Considerations ■ The Automatic System Answer/Direct Extension Dial PC card is purchased separately and must be installed (see PARTNER PC Card Installation Instructions). ■ Use the Automatic System Answer Record/Playback feature to record a message before using Automatic System Answer since there is no default message. ■ An Automatic System Answer button must be programmed on a button with lights on the system display phone at extensions 10.
Automatic System Answer Button (#111) 3. Select another procedure or exit programming mode. 4. Label the Automatic System Answer button at extension 10. Using To turn Automatic System Answer on: ■ Press the Automatic System Answer button at extension 10. The green light is on steady and Automatic System Answer is on. If calls are ringing when Automatic System Answer is turned on, the calls will be answered immediately by the system.
Feature Reference Automatic System Answer Delay (#110) Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Automatic System Answer feature. Related Features ■ After a call is answered, Automatic System Answer plays a greeting then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
Automatic System Answer Delay (#110) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and on system phones.) To change the number of times an incoming call rings at extension 10 before the system answers it: 1. Press f 0 0 s s # 1 1 0. 2. To change the number of rings, press D until the appropriate value displays—see “Valid Entries” above. 3. Select another procedure or exit programming mode.
Feature Reference Automatic System Answer Lines (#204) Description This System Programming procedure identifies the lines on which incoming calls should be answered by the Automatic System Answer feature. Related Features ■ After a call is answered, Automatic System Answer plays a greeting and then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
Automatic System Answer Lines (#204) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To identify the lines on which outside calls should be answered by the system: 1. Press f 0 0 s s # 2 0 4. 2. Enter the two-digit system line number of the desired line. For example, to specify line 1, press 0 1. 3. To assign or unassign the line, press D until the appropriate value displays. 4.
Feature Reference Automatic System Answer Mode (#121) Description This System Programming procedure determines how the system handles Automatic System Answer calls after the greeting plays. There are three available modes: ■ Hold: places the call on hold at extension 10 (the light next to the line button winks green at extension 10 and winks red at all other extensions that have the line); the outside caller hears Music-On-Hold, if it is available.
Automatic System Answer Mode (#121) ■ If Automatic System Answer Mode is set to Hold, calls are placed on hold at extension 10; however, any extension with access to the line on which the call is held can retrieve the call. ■ If Automatic System Answer Mode is set to Hold and a call is placed on hold for longer than one minute, the system generates a short Hold Reminder Tone at extension 10. This tone sounds once every minute until the held call is retrieved, or until the caller hangs up.
Feature Reference Automatic System Answer Record/Playback (I891) Description This feature lets you record and play back the message that callers hear when a call is answered by the Automatic System Answer feature. The maximum length of the message is 20 seconds. Related Features ■ After the Automatic System Answer greeting plays, the system either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
Automatic System Answer Record/Playback (I891) ■ You cannot record or play a message while Automatic System Answer or Direct Extension Dial is answering a call. When you want to record or play a message, turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by the system to be completed. Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.
Feature Reference ■ To play back the message, follow the instructions from Step 5 in the following procedure. ■ To exit from the procedure, hang up the handset. To play back an Automatic System Answer message: 1. Turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by these features to be completed. 2. Lift the handset of the system display phone at extension 10 or 11. 3. Press the i button. 4. Dial 8 9 1.
Automatic VMS Cover (#310) Automatic VMS Cover (#310) Description This feature applies only if you have a voice messaging system. This System Programming procedure automatically routes an extension’s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging system after a specified number of rings (default for all system extensions is three rings), so callers can leave a message.
Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the Automatic VMS Cover setting for an extension: 1. Press f0 10 or 11. 0 s s # 3 1 0 at extension 2. Enter the number of the extension to be covered by the voice messaging system. 3. To assign or unassign Automatic VMS Cover, press D until the appropriate value displays. 4.
Background Music (F19) Background Music (F19) Description This feature is available only on system phones with speakers. This feature provides background music through the speaker of an idle system phone for a user’s work area. Background Music plays the recorded material from the Music-On-Hold audio source. Related Features Background Music is available only if Music-On-Hold (#602) is active and an audio source is connected to the processor module.
Feature Reference Using To turn Background Music on: 1. From a system phone with a speaker, press the programmed button or press f 1 9. If the phone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on. 2. To adjust the volume of Background Music, use the phone’s volume control buttons while listening to the Background Music. To turn Background Music off: 1. Press the programmed button or press f 1 9 again.
Backup Programming—Automatic (#123) Backup Programming—Automatic (#123) Description The backup of system and telephone programming is optional, but recommended. This System Programming procedure determines whether the automatic backup of all programming (except the system date, day, and time) occurs or not. The default setting is Not Active. When Backup Programming—Automatic is set to Active, the information is backed up at 2:00 a.m.
Feature Reference NOTE: Although you can change the setting for Backup Programming— Automatic (#123) without having a Backup/Restore in the PC Card slot, you must have a PC Card in the slot before a backup can take place. ■ The same Backup/Restore PC Card can be used for both automatic and manual backups, since the data is recorded in two separate files. An automatic backup replaces the AUTO.
Backup Programming—Manual (#124) Backup Programming—Manual (#124) Description The backup of system and telephone programming is optional, but recommended, especially if you are changing the processor module or upgrading the system, or before and after any major programming changes. This System Programming procedure manually backs up all the programming (except the system date, day, and time) to a Backup/Restore PC Card. NOTE: If another PC card is in the slot, remove it before performing this procedure.
Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To begin a manual backup of system settings: 1. Verify that a Backup/Restore Card is in the processor module. 2. Press f 0 0 s s# 1 2 4 at extension 10 or 11. If there is a problem, see Chapter 6, ‘‘Troubleshooting,’’, for explanations and corrective actions. Otherwise, the display instructs you to press e to begin the backup. 3. Press e.
Call Coverage (F20,XX,XX) Call Coverage (F20,XX,XX) Description This feature redirects all intercom, transferred, and outside calls on lines assigned ownership from a user’s extension to another system extension (where XX is a system extension number) for coverage. When Call Coverage is activated, covered calls are routed to the covering extension after a specified number of rings. Callers can then leave a message with the person at the covering extension.
Feature Reference For transferred calls: — If the covering extension does not answer, the call goes to the transfer return extension after the specified number of Transfer Return Rings (#105). — If the covering extension has Do Not Disturb active, the call rings one more time at the user’s extension before it goes to the transfer return extension.
Call Coverage (F20,XX,XX) ■ You can program Call Coverage on a button on a system phone. Use a button with lights if you want a visual indication when your calls are being covered. When the green light is on, your calls are being covered; when the green light is off, Call Coverage is not active. ■ If the Call Coverage feature code and optional originating and covering extensions are programmed on a button with lights, you can use the button to turn Call Coverage on and off with one touch.
Feature Reference To send calls for coverage using the programmed button: 1. Press the programmed button. If an originating extension and a covering extension were programmed on the button, Call Coverage is activated (on a button with lights, the green light is on). Skip Steps 2 and 3. 2. If no originating extension was programmed, dial your extension number. 3. If no covering extension was programmed, dial the extension number of the covering extension.
Call Coverage Rings (#116) Call Coverage Rings (#116) Description This System Programming procedure, which applies to all system extensions programmed for Call Coverage, defines the number of times intercom, transferred, and outside calls on lines assigned ownership ring at an extension before they are sent to the covering extension. Related Features ■ Call Coverage redirects an extension’s covered calls to the covering extension.
Feature Reference Call Forwarding/Call Follow-Me (F11,XX,XX) Description This feature forwards all intercom, transferred, and outside calls from a user’s extension to another system extension (where XX is an extension number). Users can activate this feature from their own extension (Call Forwarding) or from any other extension in the system (Call Follow-Me).
Call Forwarding/Call Follow-Me (F11,XX,XX) ■ You can program Call Forwarding on a button on a system phone. Use a button with lights if you want a visual indication when your calls are forwarded. When the green light is on, your calls are forwarded; when the green light is off, calls ring at your extension.
Feature Reference To forward calls using the programmed button: 1. Press the programmed button. If an originating extension and a destination extension were programmed on the button, Call Forwarding is activated (on a button with lights, the green light is on). Skip Steps 2 and 3. 2. If no originating extension was programmed, dial your extension number. 3. If no destination extension was programmed, dial the extension number at which you want the calls to ring.
Call Park Call Park Description This feature allows you to “park” a call, or put it on a special type of hold, so it can be picked up from any phone in the system. Related Features ■ Use Call Pickup to retrieve parked calls. ■ When a call is parked, the caller hears Music-On-Hold (#602) if it is active and an audio source is connected to the processor module, regardless of the Ring on Transfer (#119) setting.
Feature Reference To retrieve a parked call using Call Pickup: 1. Dial i 6. 2. Dial the extension number or press an Auto Dial button for the extension where the call is parked. Standard Phone To park a call: 1. While on a call, press the switchhook or R. The call is put on hold and you hear intercom dial tone. 2. Dial your two-digit extension number. 3. Hang up. If the call is not picked up within three minutes, it rings back at your extension.
Call Pickup (I6XX) Call Pickup (I6XX) Description This feature lets users answer any intercom, outside, or transferred call ringing at another specified extension (where XX is a system extension number). This feature is useful for officemates who agree to answer each other’s calls. Related Features Use this feature to retrieve a parked call—see Call Park.
Feature Reference Call Waiting (#316) Description This feature applies only to standard phones. Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports. This System Programming procedure specifies standard phone extensions that are eligible for Call Waiting.
Call Waiting (#316) To change the Call Waiting setting for an extension: 1. Press f 10 or 11. 0 0 s s # 3 1 6 at extension 2. Enter the number of the extension to receive Call Waiting. 3. To assign or unassign Call Waiting, press D until the appropriate value displays. 4. To program another extension, press n or p until the extension number shows on the display. Then repeat Step 3. 5. Select another procedure or exit programming mode.
Feature Reference Caller ID Description Caller ID is available on system display phones on all lines for which you subscribe to Caller ID service. Caller ID information is the caller’s telephone number (or name, if available). When active on a call, a user automatically receives Caller ID information for the duration of the call. When an extension is idle, a user receives Caller ID information for the call the user will be connected to when the handset is lifted.
Caller ID ■ If users receive a call routed to their extension by Direct Extension Dial, a voice messaging system, or automated attendant, the Caller ID information is passed to their extension when they answer the call. ■ If users Transfer a call, the Caller ID information is passed to the destination extension. ■ If users send calls for Call Coverage, the Caller ID information is not passed to the covering extension.
Feature Reference Caller ID Inspect (F17) Description This feature allows a user who is active on a call to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Users can inspect ringing, active, or held calls. Related Features ■ If you program a Caller ID Name Display button, you can toggle between Caller ID name and Caller ID number while inspecting lines. ■ Refer to Caller ID for details on Caller ID information.
Caller ID Inspect (F17) 3. Press the programmed button to deactivate the feature. The feature is deactivated automatically if you hang up the handset or press any button other than a line, pool, or intercom button. The green light is off when the feature is deactivated.
Feature Reference Caller ID Name Display (F16) Description This feature lets users with system display phones toggle the display between Caller ID number and Caller ID name. Caller ID name is an optional feature of the Caller ID service provided by your local telephone company and may not be available in your area (even if Caller ID number is available). Related Features ■ To view Caller ID information for a second call, while active on a call, users can program Caller ID Inspect onto a button.
Caller ID Type (#122) Caller ID Type (#122) Description This System Programming procedure can be set for Singapore or USA operation. USA Operation Caller ID normally displays the number from which the incoming call is coming, replacing the system date and time display on system phones for the duration of the call. An out-of-area message (- - - - - - - - - - - -) displays if a call is being dialed from a region that does not support Caller ID.
Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the Caller ID Type setting: 1. Press f 0 0 s s 10 or 11. The system shows the current setting. # 1 2 2 at extension 2. Press D or d until the appropriate value displays, or press r to return to the default setting. 3. Select another procedure or exit programming mode.
Calling Group Extensions (#502) Calling Group Extensions (#502) Description This System Programming procedure identifies the extensions in a Calling Group—a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group; the first extension to pick up the call is connected to the caller.
Feature Reference Conference Calls Description This section explains how to set up conference calls using the C button on a system phone or the switchhook on a standard phone. For system phones, a conference call connects up to five parties (including the conference originator) in a single call. For standard phones (Tip Ring phones), a conference call connects up to three parties (including the conference originator).
Conference Calls information about such features, see the documentation for your PBX or Centrex system. (When your Centrex or PBX documentation tells you to use a switchhook flash, use the Recall feature instead.) ■ Outside parties may be harder to hear on a conference call than on a two-party call, depending on the number of parties and the outside lines connected to the system. ■ Standard phones cannot have more than three parties. Using System Phone 1. Set up the call to the first party.
Feature Reference Conference Drop (F06) Description This feature drops the last outside party added to a conference call, without disconnecting the other parties. Related Features ■ For instructions on setting up conference calls, see Conference Calls. ■ You can use Outside Conference Denial (#109) to disallow conference calls with multiple outside parties. Considerations You can program a Conference Drop button on a system phone to use the feature with one touch.
Copy Settings (#399) Copy Settings (#399) Description This System Programming procedure copies all of the following settings from one extension to another: #301 Line Assignment #302 Line Access Restriction #303 Display Language #304 Automatic Extension Privacy #305 Abbreviated Ringing #308 Distinctive Ring #309 Intercom Dial Tone #310 Automatic VMS Cover #311 External Hotline #312 Voice Interrupt On Busy #316 Call Waiting #401 Outgoing Call Restriction #405 Disallowed List Assignments #408 Allowed List As
Feature Reference 3. At the Data- - - - - - - - - - - - prompt, enter the target extension to copy to—any extension except the source extension is valid. For example, to copy to extension 22, press 2 2. 4. At this point: ■ To copy the same settings to another extension, enter the new extension number. ■ To copy another extension’s settings, press n or p until the extension number shows on the display. Repeat Step 3. 5. Select another procedure or exit programming mode.
Dial Mode (#201) Dial Mode (#201) Description This System Programming procedure identifies individual lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Related Features ■ If you are having difficulty using touch-tone phones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).
Feature Reference Direct Extension Dial Button (#113) Description This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Direct Extension Dial (DXD) on and off. This feature permits an outside caller to dial an extension or Hunt Group directly, without the aid of the receptionist.
Direct Extension Dial Button (#113) Considerations ■ The Automatic System/Direct Extension Dial PC card is purchased separately and must be installed (see the PARTNER PC Card Installation Instructions. ■ Use the Direct Extension Dial Record/Playback to record a message before using Direct Extension Dial since there is no default message.
Feature Reference If you want to assign Direct Extension Dial to a specific button, press 3. The display reads: DXD Button 3 Select Button Then press a programmable button with lights to assign Direct Extension Dial to that button. 3. Select another procedure or exit programming mode. 4. Label the Direct Extension Dial button at extension 10. Using To turn Direct Extension Dial on: ■ Press the Direct Extension Dial button at extension 10. The green light is on steady and Direct Extension Dial is on.
Direct Extension Dial Delay (#112) Direct Extension Dial Delay (#112) Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Direct Extension Dial feature. Related Features ■ Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205). ■ You must program a button on the system display phone at extension 10 to turn Direct Extension Dial on and off.
Feature Reference Direct Extension Dial Lines (#205) Description This System Programming procedure identifies the lines on which incoming calls are to be answered for Direct Extension Dial. Related Features ■ You must program a button on the system display phone at extension 10 to turn Direct Extension Dial on and off. Use Direct Extension Dial Button (#113) to program the button. ■ Calls that ring on lines programmed with Direct Extension Dial are picked up after two rings, as a default.
Direct Extension Dial Lines (#205) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To identify the lines on which outside calls should be answered for Direct Extension Dial: 1. Press f 0 0 s s # 2 0 5. 2. Enter the desired system line number. For example, to specify line 1, press 0 1. 3. To assign or unassign Direct Extension Dial, press D until the appropriate value displays. 4.
Feature Reference Direct Extension Dial Record/Playback (I892) Description This feature lets you record and play back the message that callers hear when a call is answered by the Direct Extension Dial feature. The maximum length of the message is 40 seconds. Related Features ■ Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).
Direct Extension Dial Record/Playback (I892) To record a Direct Extension Dial message: 1. Turn off Direct Extension Dial and Automatic System Answer at extension 10 and wait for any calls in the process of being answered by these features to be completed. 2. Lift the handset of the system display phone at extension 10 or 11. 3. Press the i button. 4. Dial 8 9 2. The current time of day remains on the second line of the display for the duration of this procedure.
Feature Reference 5. Press 2. The following display appears: Message Playback After the message is played back, you hear a confirmation tone and the following appears on the display: DXD: 1=Rec 2=Play 6. At this point: 5-76 ■ To re-record the message, follow the instructions from Step 5 in the procedure for recording a message. ■ To play back the message, follow the instructions from Step 5 in this procedure. ■ To exit the procedure, hang up the handset.
Direct Line Pickup—Active Line (I68LL) Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call in progress on a specific outside line (where LL is a system line number).This feature is useful for picking up a ringing or held call or for joining a call on a line that is not assigned to the phone. Related Features ■ If a line is idle, users cannot access it with this feature (they hear busy tone).
Feature Reference 3. Press a programmable button. 4. Press left i 6 8. 5. Program another button for this extension or exit programming mode. Using System Phone 1. If you want, lift the handset. 2. Press a button programmed with Direct Line Pickup—Active Line, then dial the two-digit system line number of the line you want to pick up or join; or press i 6 8 and the two-digit line number. If you did not lift the handset, the speaker comes on automatically. Standard Phone 1. Lift the handset.
Direct Line Pickup—Idle Line (I8LL) Direct Line Pickup—Idle Line (I8LL) Description This feature allows users to access a specific outside line (where LL is a system line number) when the line is not in use. This feature is useful for accessing a line that is not assigned to the phone. Related Features ■ If a line is in use, users cannot access it with this feature (they hear busy tone).
Feature Reference Using System Phone 1. If you want, lift the handset. 2. Press the programmed button and dial the two-digit system line number of the idle line you want to access; or press i 8 and the two-digit line number. If you did not lift the handset, the speaker comes on automatically. Standard Phone 1. Lift the handset. You hear intercom dial tone. 2. Dial 8 and the two-digit system line number of the idle line you want to access.
Disallowed List Assignments (#405) Disallowed List Assignments (#405) Description This System Programming procedure lets you assign up to eight Disallowed Phone Number Lists to specified extensions. Related Features You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure. Considerations When a Disallowed Phone Number List is assigned to an extension, the list applies to all lines to which the extension has access.
Feature Reference Disallowed Phone Number Lists (#404) Description This System Programming procedure specifies telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. Use this procedure to create up to eight lists of up to 10 telephone numbers each.
Disallowed Phone Number Lists (#404) ■ Specific Telephone Numbers. Enter the phone number exactly as you would dial it. For example, to prevent calls to the local number 555-5678, press 5 5 5 5 6 7 8. ■ All Telephone Numbers in One Area Code. The following list entries prevent calls to the 900 area code: ■ — Toll Call Prefix required 1900 and 0900 — Toll Call Prefix not required 900 and 0900 All Telephone Numbers in One Exchange.
Feature Reference — For touch-tone phones *67 Prevents use of *67 to block Caller ID information — For rotary phones 1167 Prevents use of 1167 to block Caller ID information Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To create a list of Disallowed Phone Numbers: 1. Press f 10 or 11. 0 0 s s # 4 0 4 at extension 2. At the List No: prompt, enter a list number (1–8). For example, to select the first list, press 1. 3.
Display Display Description PARTNER Endeavor-model display phones have a 2-line, 16-character (per line) adjustable display area for calling and programming feedback.
Feature Reference These batteries are used to retain system programming settings during a power failure. See Chapter 6, ‘‘Troubleshooting,’’, for instructions for replacing the batteries. — Backup-Failure Alarm messages appear if an automatic backup is unsuccessful. The message is displayed until you clear the alarm (or until the next successful automatic backup or system restart). See Clearing a Backup-Failure Alarm.
Display Language (#303) Display Language (#303) Description This System Programming procedure identifies the language in which display messages appear if the extension has a system display phone. The language is set for each extension, so phones in the same system can display different languages. Valid Entries 1 = English ✔ 2 = Spanish 3 = French Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.
Feature Reference Distinctive Ring (#308) Description This System Programming procedure determines whether calls should ring at a standard device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls to the standard device should ring like outside calls. Considerations ■ Change the setting to Not Active if a standard device such as a modem or answering machine does not pick up intercom or transferred calls.
Do Not Disturb (F01) Do Not Disturb (F01) Description This feature is available only on system phones. This feature lets a system phone user press a programmed button to prevent incoming calls for the extension from audibly alerting (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal. This feature is recommended only if someone answers outside calls for your extension when you do not answer them.
Feature Reference To program a Do Not Disturb button: 1. Press f 10 or 11. 0 0 s s c at extension 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button with lights. 4. Press f 0 1. 5. Program another button for this extension or exit programming mode. Using From a system phone, press the programmed button to turn Do Not Disturb on; press it again to turn it off. Use the button like a switch—when the light is on, Do Not Disturb is on.
Doorphone Alert Extensions (#606) Doorphone Alert Extensions (#606) Description This System Programming procedure identifies extensions that are signaled when a doorphone button is pressed. When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system phone, the call signals with a unique ding-dong sound to distinguish it from other calls. Additionally, if you have two doorphones, they signal with different tones so you can distinguish between them.
Feature Reference Doorphone Extension (#604 and #605) Description Each of these System Programming procedures identifies an extension to which a doorphone is connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doorphone 1 Extension (#604) to identify the extension to which the first doorphone is connected and Doorphone 2 Extension (#605) to identify the extension to which the second doorphone is connected.
Doorphone Extension (#604 and #605) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To program a doorphone extension: 1. Press f 0 0 s s # 6 0 4 for doorphone 1 (or # 6 0 5 for doorphone 2) at extension 10. 2. Enter the doorphone extension number. For example, to identify extension 16 as a doorphone extension, press 16—or press r to unassign an existing doorphone extension. 3. Select another procedure or exit programming mode.
Feature Reference Emergency Phone Number List (#406) Description This System Programming procedure creates a list of up to ten telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line. Typical list entries include fire, police, and emergency services numbers. Related Feature ■ The entries you must make to permit or restrict toll calls differ depending on the setting for Toll Call Prefix (#402).
Emergency Phone Number List (#406) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To create an Emergency Phone Number List: 1. Press f 10 or 11. 0 0 s s # 4 0 6 at extension 2. Select a list entry (01–10). For example, to select the third entry, press 0 3. The following appears on the display: EmergencyList 03 Data - - - - - 3. Enter the telephone number. 4. To save the telephone number in memory, you must press e. 5.
Feature Reference Exclusive Hold (F02) Description This feature is available only on system phones. This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone. Related Features You can use the Hold button to put calls on regular hold (any extension can pick up the held call). Considerations ■ You can program an Exclusive Hold button on a system phone to use the feature with one touch.
Exclusive Hold (F02) Using While active on an outside call on a system phone: 1. Press the programmed button or press f Exclusive Hold. 0 2 to put the call on The green light next to the line, pool, or i button flutters. At all other extensions, the line appears busy (steady red). 2. To retrieve the call, press the line, pool, or i button on which the call is held and lift the handset or press S. You can pick up a call on Exclusive Hold only at the extension at which it was put on Exclusive Hold.
Feature Reference Extension Name Display Description Users can assign a name to their extension: up to 12 characters long on PARTNER Endeavor-model phones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display phone receiving the call. Similarly, users receiving a transfer return call see the name of the person assigned to the extension that did not answer the transferred call.
Extension Name Display Table 5-1. Character Codes Letters: Numbers: A = 21 N = 62 blank = 11 B = 22 O = 63 0 = 00 C = 23 P = 71 1 = 10 D = 31 Q = 72 2 = 20 E = 32 R = 73 3 = 30 F = 33 S = 74 4 = 40 G = 41 T = 81 5 = 50 H = 42 U = 82 6 = 60 I = 43 V = 83 7 = 70 J = 51 W = 91 8 = 80 K = 52 X = 92 9 = 90 L = 53 Y = 93 M = 61 Z = 94 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.
Feature Reference External Hotline (#311) Description This procedure applies only to standard phones. Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports. This System Programming procedure identifies an external hotline extension.
External Hotline (#311) ■ A standard phone without a dialpad is recommended for use as the external hotline. ■ You can identify several extensions as external hotlines. Valid Entries 1 = Assigned 2 = Not Assigned✔ Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To identify an external hotline extension: 1. Press f 10 or 11. 0 0 s s # 3 1 1 at extension 2. At the Extension: prompt, enter the external hotline extension number.
Feature Reference Fax Machine Extensions (#601) Description This System Programming procedure identifies extensions to which fax machines are connected. If you want the fax to receive incoming faxes, the fax machine extension must be on the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module.
Group Call Distribution (#206) Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1–7. (Hunt Group 7 is used exclusively for the voice messaging system.) Related Features ■ You must use Hunt Group Extensions (#505) to assign extensions to Hunt Groups.
Feature Reference Examples Here are some useful applications for Group Call Distribution: ■ Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. Doing so lets outside callers ring the group directly without having to be transferred by the receptionist. For example, a mail-order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group.
Group Calling—Ring/Page (I7G/I*7G) Group Calling—Ring/Page (I7G/I*7G) Description This feature lets users ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups (G is a Calling Group number from 1–4). When paging, the caller hears a beep and begins speaking; the caller’s voice is heard on the speakers of all idle system phones in the selected Calling Group.
Feature Reference ■ Put the extensions of people with similar responsibilities in a Calling Group, so when a caller needs to talk with anyone in the group, the receptionist can transfer the call to the group instead of making separate intercom calls. For example, a car dealership puts all extensions for the sales staff into Calling Group 1. To let a prospective customer talk to any salesperson, the receptionist simply transfers the call to the group by dialing & 7 1.
Group Calling—Ring/Page (I7G/I*7G) ■ To transfer a call to the Calling Group, while on a call, press the button programmed for ringing a Calling Group. You can hang up or stay on the line to announce the call. All available extensions in the Calling Group ring. To manually ring or page a Calling Group: 1. Lift the handset and press i. You hear intercom dial tone. 2. Dial 7 and a group number (1–4). All available extensions in the Calling Group ring.
Feature Reference To transfer a call to a Calling Group: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial 7 and a group number (1–4). You can hang up or stay on the line to announce the call. All available extensions in the Calling Group ring.
Group Hunting—Ring/Voice Signal (I77G/I*77G) Group Hunting—Ring/Voice Signal (I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to offload call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system rings or voice signals the first available (non-busy) extension in the group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt.
Feature Reference ■ If only one extension in a Hunt Group is available and that extension does not answer an incoming call, the call returns to the extension that transferred the call (or to that extension’s transfer return extension) after the programmed amount of transfer return rings. ■ You can program a Group Hunting button on a system phone to ring or voice signal a Hunt Group with one touch.
Group Hunting—Ring/Voice Signal (I77G/I*77G) Using System Phone To use when programmed on a button: ■ To ring or voice signal an extension in the Hunt Group, simply lift the handset or press S and press the programmed button. If you are voice signaling, start talking after the beep. ■ To transfer a call to an extension in the Hunt Group, while on a call press the programmed button. To manually ring or voice signal a Hunt Group: 1. Lift the handset and press i. You hear intercom dial tone. 2.
Feature Reference To make a voice-signaled call, press * 7 7 and a group number (1–6). After the beep, start talking. Your voice is heard through the speaker of the first available system phone that is not busy. If no one answers, the call does not keep hunting. To transfer a call to a Hunt Group: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial 7 7 and a group number (1–7). The next available extension in the Hunt Group rings.
Group Pickup (I66G) Group Pickup (I66G) Description This feature allows users at any extension in the system to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, a user at any extension in the system can answer the call, without knowing which extension or line is ringing and without being in the same Pickup Group.
Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To program a Pickup Group button: 1. Press f 10 or 11. 0 0 s s c at extension 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. 4. Press left i 6 6.Dial a Pickup Group number (1–4). 5. Program another button for this extension or exit programming mode.
Hold Hold Description This section explains how to place and retrieve calls on hold, using either the h button on a system phone or the switchhook on a standard phone. (The user can make and receive other calls on another line or pool while a call is on hold.) Related Features ■ System phone users can use Exclusive Hold to put calls on hold that can be retrieved only from their own extension.
Feature Reference Using System Phone To put a call on hold: 1. Press h. The green light next to the i, line, or pool winks. To retrieve a call that you put on hold: 1. Press the i, line, or pool button next to the winking green light. 2. If the handset is in the cradle, lift it up or press S. You are reconnected to the held call. The green light next to the line or intercom button changes to on steady.
Hold Disconnect Time (#203) Hold Disconnect Time (#203) Description This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. Different telephone companies use different length signals. The length of the signal is called the hold disconnect time.
Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the hold disconnect time: 1. Press f 10 or 11. 0 0 s s # 2 0 3 at extension 2. At the Line: prompt, enter the two-digit number of the line for which you are adjusting the hold disconnect time.For example, to adjust line 1, press 0 1. The current hold disconnect time for the line number you specified is displayed.
Hotline (#603) Hotline (#603) Description This System Programming procedure identifies an internal hotline extension and its alert extension. When a user lifts the handset of the hotline phone, the alert extension rings. You can set up several hotline and alert extension pairs. The alert extension can be the same or different for multiple hotline extensions. We recommend using a standard phone as the hotline phone since this feature makes use only of the phone’s intercom.
Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To identify a hotline extension and its alert extension: 1. Press f 10 or 11. 0 0 s s # 6 0 3 at extension 2. At the Extension: prompt, enter the hotline extension number. For example, to program extension 33 as the hotline, press 3 3. 3. At the Data - - - - - - - - - - - - prompt, enter the alert extension number— see “Valid Entries” on the previous page.
Hunt Group Extensions (#505) Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system. Related Features for Hunt Groups 1–6 ■ For instructions on ringing or paging extensions in a Hunt Group or transferring calls to a Hunt Group, see Group Hunting.
Feature Reference line covered by the PARTNER MAIL’s Automated Attendant Service, the PARTNER MAIL system recognizes that it is a fax call and automatically transfers it to the first available fax machine in the group. Considerations for Hunt Group 7 This Hunt Group is used exclusively for the extensions associated with the voice messaging system hardware. Do not assign any other extensions to this group.
Intercom Dial Tone (#309) Intercom Dial Tone (#309) Description This System Programming procedure determines the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an autodialing device, such as a fax or modem, that has trouble making calls. For example, if you have a modem that checks for outside line dial tone before dialing, use this procedure to change from Regular to Machine dial tone.
Feature Reference Joining Calls Description Joining is adding yourself to a call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Up to three system extensions can join a call on an outside line (for a total of one outside and four inside parties). Related Features ■ You can use Automatic Extension Privacy (#304) to prevent other extensions from joining calls on a specific extension.
Joining Calls How to Join a Call System Phone A steady red light next to a line button indicates a call is in progress at another extension. To join a call: ■ Press the line button next to the steady red light and lift the handset, or ■ Lift the handset and press i 6 8and the two-digit line number. The red and green lights alternately flash. You are now joined with the call. Standard Phone 1. Lift the handset. You hear intercom dial tone. 2.
Feature Reference Last Number Redial (F05) Description This feature redials the last outside number dialed (maximum 28 digits). It is useful for immediately redialing a busy number. Related Features ■ You can use Save Number Redial to temporarily save the last number dialed. The difference between Last Number Redial and Save Number Redial is that Save Number Redial allows you to make other outside calls before redialing the saved number. ■ System Speed Dial Numbers cannot be redialed with this feature.
Last Number Redial (F05) Using System Phone To use Last Number Redial: 1. If you want, lift the handset. 2. Press the programmed button or press f 0 5. Digits are displayed on system display phones as they are dialed. Standard Phone To use Last Number Redial: 1. Lift the handset. You hear intercom dial tone. 2. Press # 0 5.
Feature Reference Line Access Mode (#313) Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure identifies individual extensions that are to operate as key extensions even though the system is configured for Hybrid mode. If an extension’s Line Access Mode is changed to Key, individual lines can be assigned to specific buttons on that extension’s phone regardless of whether they are part of a pool.
Line Access Mode (#313) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such ass and e on system phones.) To change the Line Access Mode setting for a specific extension: 1. Press f 0 0 s s # 3 1 3. 2. Enter the desired extension number. For example, to program extension 18, press 1 8. 3. To change the Line Access Mode, press D until the appropriate value displays. 4. To program another extension, press n or p until the extension number shows on the display.
Feature Reference Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on a specific line. For example, you may want a secretary to answer calls on a manager’s line, but not to make any outgoing calls on the line; in this case you can assign the manager’s line to the secretary’s extension and restrict it to In Only. Related Features ■ This procedure is the most extreme way to restrict dialing.
Line Access Restriction (#302) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To restrict an extension from making calls on a specific line: 1. Press f 10 or 11. 0 0 s s # 3 0 2 at extension 2. At the Extension: prompt, enter the extension number to be programmed. For example, to program extension 23, press 2 3. 3. At the Line: prompt, enter the line number to be restricted at this extension.
Feature Reference Line Assignment (#301) Description This procedure applies to key extensions or to individual lines on pooled extensions. This System Programming procedure assigns the outside lines that are available at an extension. The default order of line assignment to the buttons on a system phone is from left to right, starting in the bottom left corner (see Figure 5-1 on the next page).
Line Assignment (#301) Ext. Intercom Message Intercom Ext. Intercom Figure 5-1. Message Intercom Intercom Intercom Ext.
Feature Reference Considerations ■ You cannot assign a line that belongs to a pool as an individual line on that pooled extension. ■ A line must be assigned to a button with lights. If a line is assigned to a button without lights, you cannot access that line, nor can you program anything else on the button. ■ You can assign multiple lines (up to 19) to a standard phone, but a single-line phone can handle only one call at a time.
Line Assignment (#301) ■ If you want to assign the line to a specific button, press 3. The following appears on the display: LineAssign15 L01 3 Select Button Then press a button with lights to assign the line to that button. If you use option 3 after a line has been assigned, the line moves from the old button to the new button you select. 5. At this point: ■ To program another line for this extension, press n or p until the line number shows on the display. Then repeat Step 4.
Feature Reference Line Coverage Extension (#208) Description This feature applies only if you have a voice messaging system. This System Programming procedure identifies an extension as the “owner” of a specific outside line, so the extension can activate Call Coverage or VMS Cover for that line. Related Features ■ An extension’s “owned” line is eligible for coverage only if Line Ringing is set to Immediate Ring or Delayed Ring and Line Access Restriction (#302) is set to No Restriction or In Only.
Line Coverage Extension (#208) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the Line Coverage setting for an extension: 1. Press f 10 or 11. 0 0 s s # 2 0 8 at extension 2. Enter the desired line number. For example, to program line 12, press 1 2. 3. Enter the number of the extension to be assigned ownership of the line. 4. At this point: ■ To delete the current setting, press r.
Feature Reference Line Ringing Description This Telephone Programming procedure determines how each outside line or pool assigned to an extension rings. A line or pool can ring immediately, ring with a 20-second delay, or not ring at all. Delayed Ring is useful for backup coverage on shared lines or pools, such as for secretaries who cover each other’s lines.
Line Ringing Examples ■ Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to Immediate Ring and the lines at the users’ extensions to No Ring. ■ Receptionist Backup. If you want all calls on a line or in a pool to ring directly at users’ extensions—with the receptionist providing backup—set the line or pool at the users’ extensions to Immediate Ring. Then set the line on the receptionist’s extension to Delayed Ring.
Feature Reference Making Calls Description A user can make a call by dialing an outside phone number or an extension number. There are also several ways to speed dial a number—see “Related Features” below. Hybrid Mode Only ■ Making calls in Hybrid mode is the same as in Key mode except users can select a pool button rather than a line button to access an outside line. When a user presses a pool button, the system automatically selects an idle line belonging to the pool.
Making Calls ■ Users can ring any of the seven Hunt Groups or voice signal Hunt Groups 1–6. For more information, see Group Hunting—Ring/Voice Signal. ■ If Station Lock is used at an extension, users cannot dial outside numbers except marked System Speed Dial Numbers and numbers on the Emergency Phone Number List (#406). ■ If dialing restrictions are programmed for an extension, the system may prevent a user at that extension from placing certain calls.
Feature Reference 3. Dial the phone number. To make an outside call using a specific pool: 1. Press the idle pool button (red and green lights are both off) or dial i plus the three-digit pool access code (880, 881, 882, or 883). 2. If desired, lift the handset. 3. Dial the phone number. To reserve a busy line or pool so your phone beeps when the line or pool becomes free—this is useful when you share a line, such as a WATS line, with other people: 1.
Making Calls System Phone You can lift the handset or press S before dialing, then: 1. Press an idle i button (red and green lights are both off). You hear intercom dial tone, and the green light next to the i button is on steady. 2. To ring the extension, dial the two-digit extension number. To voice-signal a system phone at the extension, press * plus the two-digit extension number and listen for one of the following responses: ■ If you hear one beep, you have reached an idle system phone.
Feature Reference ■ 5-144 If you hear ringing, you have reached an idle standard, TransTalk 9000-series phone, or a busy system phone with Voice Interrupt On Busy Not Assigned. Your call is not completed until someone answers.
Manual Signaling (F13XX or F13*XX) Manual Signaling (F13XX or F13*XX) Description This feature is only available on system phones. This feature lets you program a button on your PARTNER or PARTNER Endeavor phone that you can use to signal a predetermined co-worker’s extension. It typically is used by a receptionist to alert a user when the user is busy on another call. You can use a Manual Signaling button to beep, ring, or voice signal the user at the target extension.
Feature Reference ■ To respond to a signal, the target extension must place an intercom call to the person signaling. Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To program a Manual Signaling button: 1. Press f 10 or 11. 0 0 s s c at extension 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. 4. Press f 1 3. 5.
Message Light Off (F10XX) Message Light Off (F10XX) Description This feature turns off the message light at a specified extension (where XX is a system extension number). Related Features For instructions for turning on the message light, see Message Light On (F09XX). Considerations ■ This feature turns off the message light on system phones and standard phones that have message lights. (See Standard Telephones for a list of standard phones with message lights.
Feature Reference 5. Optionally, dial the two-digit extension number of your most common destination, or skip to Step 6 if you want only the feature code on the button. 6. Program another button for this extension or exit programming mode. Using System Phone To turn off the message light: 1. Press the programmed button or press f 1 0. If you programmed the destination extension number on the button, the message light for the destination extension goes off. Skip Step 2. 2.
Message Light On (F09XX) Message Light On (F09XX) Description This feature turns on the message light at a specified extension (where XX is a system extension number). Related Features ■ For instructions on turning off the message light, see Message Light Off (F10XX). ■ You may be able to use this feature to signal someone at a doorphone extension. See Doorphone Extension (#604 and #605).
Feature Reference 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. 4. Press f 0 9. 5. Optionally, dial the two-digit extension number of your most common destination, or skip to Step 6 if you want only the feature code on the button. 6. Program another button for this extension or exit programming mode. Using System Phone To turn on the message light: 1. Press the programmed button or press f 0 9.
Music-On-Hold (#602) Music-On-Hold (#602) Description This System Programming procedure activates or deactivates the Music-On-Hold jack on the processor module. The jack must be active and an audio source must be connected to the jack in order to provide recorded music or messages to callers on hold. Related Features ■ You can adjust the volume of Music-On-Hold using Music-On-Hold Volume (#614).
Feature Reference Valid Entries 1 = Active ✔ 2 = Not Active Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the setting of the Music-On-Hold jack: 1. Press f 10 or 11. 0 0 s s # 6 0 2 at extension 2. To activate or deactivate the Music-On-Hold jack, press D until the appropriate value displays. 3. Select another procedure or exit programming mode.
Music-On-Hold Volume (#614) Music-On-Hold Volume (#614) Description This System Programming procedure allows you to select one of seven volume settings for the external music source provided through the Music-On-Hold jack on the PARTNER Endeavor 362 processor module. This setting is system-wide. Related Features Music-On-Hold (#602) activates or deactivates the Music-On-Hold jack on the processor module.
Feature Reference Night Service Button (#503) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Night Service on and off. When Night Service is on, all lines and pools assigned to the phones of the users in the Night Service Group ring immediately, regardless of their normal Line Ringing settings. Night Service is useful if you want phones to ring after regular business hours.
Night Service Button (#503) Valid Entries 1 = Assigned to next available button at extension 10 2 = Not Assigned ✔ 3 = Select Button (then press a programmable button to assign Night Service to that button) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To program a Night Service Button at extension 10: 1. Press f 10 or 11. 0 0 s s # 5 0 3 at extension 2.
Feature Reference 2. Enter the password. The green light is on steady. Night Service is on. To turn Night Service off: 1. Press the Night Service button at extension 10. ■ If a System Password is programmed, the green light next to the button flashes; you must continue with Step 2. ■ If no System Password is programmed, the green light goes out and Night Service is off. 2. Enter the password. The green light goes out. Night Service is off.
Night Service Group Extensions (#504) Night Service Group Extensions (#504) Description This System Programming procedure assigns extensions to the Night Service Group. When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings. Any extensions that would normally ring during the day, will also ring.
Feature Reference Number of Lines (#104) Description This feature should be used only for initial system setup. This System Programming procedure determines in Key mode the number of outside lines that are automatically assigned to all system extensions; in Hybrid mode, it determines the number of lines assigned to the main pool. (This number does not have to match the actual number of lines connected at the control unit.) This feature should be used only for initial system setup.
Number of Lines (#104) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To assign lines to the system at initial system setup: 1. Press f 10 or 11. 0 0 s s # 1 0 4 at extension 2. Enter two digits for the number of outside lines in the system that you want to assign to all extensions or the main pool.
Feature Reference Outgoing Call Restriction (#401) Description This System Programming procedure identifies the types of outgoing calls that can be made on all lines at an extension. See Dialing Restrictions and Permissions for a summary of calling restrictions. Related Features ■ This restriction also applies to lines that a user has access to with Direct Line Pickup—Idle Line.
Outgoing Call Restriction (#401) Valid Entries 1 = No Restriction (can make toll, local, and intercom calls) ✔ 2 = Inside (intercom) Only 3 = Local (intercom and local) Only Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To identify the types of outgoing calls that can be made on all lines at an extension: 1. Press f 10 or 11. 0 0 s s # 4 0 1 at extension 2.
Feature Reference Outgoing Call Restriction Button (#114) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to change the current Outgoing Call Restriction setting for an extension. This button is useful for quickly changing an extension’s restriction.
Outgoing Call Restriction Button (#114) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To program an Outgoing Call Restriction button at extension 10: 1. Press f 10 or 11. 0 0 s s # 1 1 4 at extension 2.
Feature Reference 3. Press the Outgoing Call Restriction button at extension 10 or lift the handset and replace it back in the cradle. The green light next to the Outgoing Call Restriction button goes off and extension 10 resumes normal operation.
Outside Conference Denial (#109) Outside Conference Denial (#109) Description This System Programming procedure determines whether users can include more than one outside party in a conference call. Related Features ■ For instructions on making conference calls, see Conference Calls. ■ Use Conference Drop to drop the last outside party added to the conference. Considerations ■ This feature setting applies to all system users.
Feature Reference Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequently-dialed numbers for each extension. Personal Speed Dial numbers can be dialed quickly by pressing f (or # at intercom dial tone on a standard phone) and the two-digit code from 80 through 99. The Personal Speed Dial numbers programmed for a particular extension are for use only at that extension.
Personal Speed Dial Numbers Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To program Personal Speed Dial numbers: 1. Press f 10 or 11. 0 0 s s c at extension 2. Dial the number of the extension to be programmed with this feature. 3. Select a two-digit code by pressing f and dialing two digits between 80 and 99. For example, to select code 81, press f 8 1.
Feature Reference Standard Phone You can dial Personal Speed Dial numbers on a standard phone, but the numbers must be programmed from extension 10 or 11. To dial a programmed Personal Speed Dial number: 1. Lift the handset. You hear intercom dial tone. 2. Press #. 3. Dial the two-digit Personal Speed Dial code (80–99). The system automatically selects an outside line and dials the number.
Pickup Group Extensions (#501) Pickup Group Extensions (#501) Description This System Programming procedure lets you assign extensions to a Pickup Group. When a call rings at an extension in a Pickup Group, a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code. The Pickup Group feature is useful when a user needs to answer calls on lines or pools not assigned to his or her phone. The system supports up to four Pickup Groups.
Feature Reference Pool Access Restriction (#315) Description This procedure applies only to pooled extensions in Hybrid mode. This System Programming procedure restricts a pooled extension from receiving and/or making outside calls on all lines belonging to a specific pool.
Pool Access Restriction (#315) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To restrict an extension from making or receiving calls on all the lines in a specific pool: 1. Press f 0 0 s s # 3 1 5. 2. Enter the number of the extension to be programmed. For example, to program extension 23, press 2 3. The following appears on the display: PoolRstrctXXPXXX Pool: 3.
Feature Reference Pool Extension Assignment (#314) Description This feature applies only to pooled extensions in Hybrid mode. This System Programming procedure identifies the pools that are assigned to buttons at a pooled extension. The system uses two buttons to represent the main pool (880) and one for each auxiliary pool (881, 882, 883). Up to five pool buttons can be assigned per extension.
Pool Extension Assignment (#314) Considerations ■ You cannot assign pool buttons to extension 10 or to any key extension. ■ The main pool buttons are always assigned to the two leftmost buttons on the bottom row of a system phone. You cannot use Select Button (Setting 3) for the main pool (880) during Pool Extension Assignment programming.
Feature Reference 4. At this point: ■ If you want to assign the pool to the first available button with lights, press D until the following appears on the display: PoolAssign15P881 1 Assigned ■ If you want to remove a pool assignment, press D until the following appears on the display: PoolAssign15P881 2 Not Assigned ■ For auxiliary pools only, if you want to assign the pool to a specific button, press 3.
Pool Line Assignment (#207) Pool Line Assignment (#207) Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure assigns lines to or removes lines from the main and auxiliary pools supported for Hybrid mode. You can change line assignments in the main pool (880) or in any of three auxiliary pools (881, 882, or 883). Related Features ■ You can use Pool Extension Assignment (#314) to assign pools created with this procedure to specific extensions.
Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the assignment of lines to pools: 1. Press f 0 0 s s # 2 0 7. 2. Enter the first line to be programmed. For example, to program line 8, press 0 8. The following appears on the display: LinestoPools L08 2 Pool 880 3. Enter the desired value (1–5)—see “Valid Entries” on the previous page. 4.
Privacy (F07) Privacy (F07) Description This feature is available only on system phones. This feature lets system phone users press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the user’s extension as needed. Related Procedures ■ If Automatic Extension Privacy (#304) is Assigned for an extension, that extension normally is private.
Feature Reference 4. Press f 0 7. 5. Program another button for this extension or exit programming mode. Using From a system phone, press the programmed button to turn Privacy on; press it again to turn it off. Use the button like a switch—when the light is on, Privacy is on.
Recall (F03) Recall (F03) Description This feature causes the system to send a timed switchhook flash over the telephone line to “recall” a new dial tone or to access a PBX, central office, or Centrex feature, such as Call Waiting. Related Features ■ If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal. Your local phone company can tell you the correct setting—for most Centrex systems, the correct setting is 800 msec. (or 32).
Feature Reference 3. Press a programmable button. 4. Press f 0 3. 5. Program another button for this extension or exit programming mode. Using To access a PBX, central office, or Centrex feature (such as Call Waiting) while active on an outside line: System Phone 1. Press the programmed button or press f 0 3. 2. Enter the access code for the feature (if required). 3. To return to your original call, press the programmed button or press f 0 3 again. Standard Phone 1.
Recall Timer Duration (#107) Recall Timer Duration (#107) Description This System Programming procedure lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected.
Feature Reference Restore Programming (#125) Description This System Programming procedure enables you to reinstate your system and telephone programming (except the System Day, System Date, and System Time) to the settings saved on a PC Card at the last system backup (manual or automatic).
Restore Programming (#125) To initiate a restore: 1. If you have a Backup/Restore PC Card installed, skip to Step 2. If you do not have a PC Card installed, refer to the PARTNER PC Card Installation Instructions. 2. Press f 0 0 s s # 1 2 10 or 11. The top line of the display shows Sys Set Restore. 5 at extension If no PC Card is present in the PARTNER Endeavor processor module, the error message Insert Card is displayed. Install a new PC Card using the PARTNER PC Card Installation Instructions.
Feature Reference Ring on Transfer (#119) Description This System Programming procedure lets you specify what callers hear while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; if it is set to Not Active, callers hear silence unless Music-On-Hold is activated and an audio source is connected to the system. If this is the case, callers hear music while the call is being transferred to the destination extension.
Rotary Dialing Timeout (#108) Rotary Dialing Timeout (#108) Description This System Programming procedure changes the length of the Rotary Dialing Timeout. You may need to change the length of the timeout if you have any rotary lines and you are having trouble calling out on standard touch-tone phones. For example, if users dial slowly and calls are not completed or are connected to wrong numbers, lengthen the timeout.
Feature Reference Save Number Redial (F04) Description This feature is available only on system phones. This feature saves into temporary memory the last outside number (up to 28 digits) dialed from an extension with a system phone. Users can use this feature to save a number before they hang up on a busy or unanswered call. Once saved, the number can be redialed at any time. The number stays in memory until a different one is saved.
Save Number Redial (F04) Using To save a number, from a system phone: 1. Press the programmed button, –or– Press f 0 4 after dialing the number, but before hanging up. To redial a stored number: 1. Press the programmed button again, –or– Press f 0 4 again.
Feature Reference Send All Calls Description You can use the Call Coverage or VMS Cover with Do Not Disturb buttons to send intercom and transferred calls and outside calls on owned lines immediately to your voice mailbox. Related Features ■ If Call Coverage is on and a call that is eligible for coverage begins to ring, you can turn on Do Not Disturb to send that call and any subsequent calls immediately to the covering extension.
Send All Calls ■ If VMS Cover is already turned on, press the Do Not Disturb button. All covered calls are sent immediately to the voice messaging system until you turn off Do Not Disturb. To send covered calls immediately to coverage when Call Coverage and VMS Cover are both on, press Do Not Disturb. All calls go to the covering extension. If there is no answer, the calls go to your voice mailbox.
Feature Reference Special Dialing Functions Description This feature lets you add special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers, as follows: Function Button Display Description Pause h P Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message.
Special Dialing Functions are already on a call. (You can store a Recall signal by pressing S, but only if it is the first character stored.) It also includes a 1.5-second pause (which you insert by pressing h) to allow time to get a new Centrex dial tone: S h * 3 2. ■ Stop: Your local bank-by-phone service requires that you enter a password before the account number.
Feature Reference Star Code Dial Delay (#410) Description Central Offices of some phone companies support the use of star codes before the dialed phone number to obtain special services; for example, in some areas, you can dial *67 to prevent Caller ID information from being sent to the called party. (Rotary phones use 11 in place of the *.) Star Code Dial Delay (#410) is designed to help prevent misdialing when star codes are used.
Star Code Dial Delay (#410) Related Features ■ You can include star codes in Allowed Phone Number Lists and Disallowed Phone Number Lists. ■ Star Code Dial Delay settings apply to Auto Dialing, Last Number Redial, Personal Speed Dial Numbers, Save Number Redial, and System Speed Dial Numbers. ■ If Dial Mode (#201) is set to Rotary, star codes are entered by dialing 11 instead of *.
Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the Star Code Dial Delay setting: 1. Press f 0 0 s 10 or 11. The current setting is displayed. s # 4 1 0 at extension 2. Press the number on the dialpad for the setting you want (see “Valid Entries,” above), or press D or d until the correct setting is displayed. 3. To return to the default setting, press r. 4.
Station Lock (F21) Station Lock (F21) Description This feature is available only on system and standard touch-tone phones. This feature lets users enter a four-digit code on their telephone dialpad to “lock” their extension. Later, the user enters the identical code to unlock the extension. Station Lock helps to prevent unauthorized people from making outside calls from these extensions. You should recommend that users lock their extensions whenever they leave their desks for extended periods of time.
Feature Reference Using System Phone You can lock an extension when the phone is idle or while active on an intercom or outside call using the handset or speakerphone. 1. Press the Station Lock button or press f 2 1. On a programmed button with lights, the green light flashes. 2. Enter a four-digit code using digits 0–9. 3. Re-enter the four-digit code. If the code entered in Step 3 matches the code entered in Step 2, the extension is locked. On a button with lights, the green light changes to on steady.
Station Lock (F21) To unlock a standard touch-tone phone: 1. Lift the handset. You hear intercom dial tone. 2. Press # 2 1. You hear intercom dial tone again. 3. Enter the four-digit code that you used to lock the extension. If the code entered in Step 3 matches the code used to lock the extension, you hear silence and the extension is unlocked. If the code entered in Step 3 does not match the code used to lock the extension, you hear fast busy tone and the extension remains locked.
Feature Reference Station Unlock (F22) Description This feature is available only at extensions 10 and 11. This feature lets you unlock a specific user’s locked extension. Use this feature when a user forgets the code he or she used to lock the extension. Related Features Use Station Lock to lock and unlock from an extension. Considerations It is recommended that you do not program this feature on a button. Using System Phone From extension 10 or 11 only: 1. Press f 2 2. 2.
System Date (#101) System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle. Related Features ■ The System Date is used to date-stamp the backup files when you use Backup Programming—Automatic (#123) and Backup Programming— Manual (#124). ■ Backup Programming—Automatic (#123) uses the System Date to schedule the automatic backups.
Feature Reference System Day (#102) Description This System Programming procedure sets the day of the week that appears on system display phones. Related Features ■ Backup Programming—Automatic (#123) and Backup Programming— Manual (#124) do not backup up the System Day. ■ Restore Programming (#125) does not restore the System Day. Considerations Be sure that the System Day is set correctly before using backup or restore procedures.
System Password (#403) System Password (#403) Description This feature is available only on PARTNER and PARTNER Endeavor phones. This System Programming procedure defines a four-digit password that users can enter from the phones to override dialing restrictions (if the extension has access to an outside line). Related Features ■ The password overrides all dialing restrictions except Line Access Restriction (#302) and Pool Access Restriction (#315).
Feature Reference System Release Status (F59) Description When calling for customer support, you need to know the release level of your system. This feature enables you to determine that information at any system display phone. The following appears on the display: PECS-S-R1.0 PECS-L-R1.0 For a 2-slot system For a 5-slot system Using To use this feature, press f 5 9 at any system display phone.
System Reset—Programming Saved (#728) System Reset—Programming Saved (#728) Description This System Programming procedure resets the system while retaining the currently programmed settings. Reset the system only when advised to do so by technical support personnel.
Feature Reference ■ All of the system and telephone programming settings that were in effect before the power failure or down period are retained (except those mentioned in the “Related Features” section above); they do not revert to the default settings. Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To reset the system, press f 0 0 s s # at extension 10 or 11.
System Speed Dial Numbers System Speed Dial Numbers Description This feature lets you program a list of up to 100 frequently-dialed numbers for the system. Anyone on the system can dial a System Speed Dial number by pressing f (or # at intercom dial tone on a standard phone) and the three-digit code from 600 through 699. You can mark System Speed Dial numbers to override dialing restrictions.
Feature Reference ■ If you program 911 or other emergency numbers as Speed Dial numbers and want to place test calls, you should: 1) perform such activities in the off-peak hours, such as early morning or late evening and 2) remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. ■ You can use multiple Auto Dial buttons and Speed Dial numbers during the course of a single call.
System Speed Dial Numbers Using System Phone You can lift the handset or press S before dialing: 1. If you want to call on a specific line, press the line button (or press i 8 and the two-digit line number).If you want to call on a line in a specific pool at a pooled extension, press the pool button (or press i and dial the three digit pool access code 880, 881,882, or 883). 2. Press f. 3. Dial the three-digit System Speed Dial code (600–699).
Feature Reference System Time (#103) Description This System Programming procedure sets the time that appears on system display phones. Related Features ■ Backup Programming—Automatic (#123) uses the System Time to schedule the automatic backups. ■ Backup Programming—Automatic (#123) and Backup Programming— Manual (#124) do not backup the System Time. ■ Restore Programming (#125) does not restore the System Time.
Toll Call Prefix (#402) Toll Call Prefix (#402) Description This System Programming procedure indicates whether users must dial a 0 or 1 before the area code to make a long-distance call, or just the area code and number. This feature should be set to reflect the dialing patterns of your local telephone company. Related Features This procedure affects the operation of dialing restrictions and permissions.
Feature Reference Touch-Tone Enable (F08) Description This feature is available only on system phones. This feature lets a system phone user send touch-tone signals on an outside call over a rotary line. For example, a user may need to dial touch-tone digits while on a call to a bank-by-phone service. Related Procedures ■ You must use Dial Mode (#201) to identify rotary lines to the system.
Transfer Return Extension (#306) Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a call. Related Features ■ You can use Transfer Return Rings (#105) to define the number of times all system extensions should ring with transferred calls before they return to their transfer return extensions.
Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the Transfer Return Extension for a specific extension: 1. Press f 10 or 11. 0 0 s s # 3 0 6 at extension 2. Dial the number of the originating extension. 3. Dial the number of the extension to which the call should return if it is not answered. 4. To program another extension, press n or p until the extension number shows on the display. Repeat Step 3.
Transfer Return Rings (#105) Transfer Return Rings (#105) Description This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension. Related Features ■ By default, transferred calls return to the originating extension if they are not answered. You can use Transfer Return Extension (#306) to specify a different return extension for the extension that transfers a call.
Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the number of times a transferred call rings before returning to the transfer return extension: 1. Press f 10 or 11. 0 0 s s # 1 0 5 at extension 2. Enter a setting (0–9). For example, to set a Transfer Return of 5 rings, press D until the following appears on the display: Transfer Return 5 Rings 3. Select another procedure or exit programming mode.
Transferring Calls Transferring Calls Description This section explains how to transfer calls using the & button on a system phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other extensions. Related Features ■ To transfer calls to an extension with a single touch, you can program the extension number on an Auto Dial button—see Auto Dialing.
Feature Reference ■ If you transfer a call to an extension for which you have an Auto Dial button and the call is unanswered, the green light next to the Auto Dial button flutters when the call returns to your extension. ■ Calls can be transferred to Calling Groups and Hunt Groups. Hunt Group calls do not Transfer Return if the call is not answered and if Transfer Return Rings (#105) is set to 4 or more rings.
Transferring Calls ■ To make a voice-signaled transfer to a system phone, in Step 2 of the procedure on the previous page, press * plus the two-digit extension number. Then listen for one of the following responses: — If you hear one beep, you have reached an idle system phone. You can speak after the beep. Your voice is heard through the other extension’s speaker. If no one answers or the call is refused, press the line or pool button next to the winking green light to reconnect to the caller.
Feature Reference Standard Phone ■ To pass a call to another extension: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial the extension number (or 7 7 and a Hunt Group number or 7 and a Calling Group number) to which you want the call transferred. 3. When someone answers, announce the call, then hang up. If no one answers or the call is refused, press the switchhook again to reconnect to the caller.
VMS Cover (F15) VMS Cover (F15) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for their extension to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).
Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To program a VMS Cover button: 1. Press f 10 or 11. 0 0 s s c at extension 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button with lights. 4. Press f 1 5. 5. Program another button for this extension or exit programming mode.
VMS Cover Rings (#117) VMS Cover Rings (#117) Description This feature applies only if you have a voice messaging system. This System Programming procedure, which applies to all system extensions programmed for VMS Cover, defines the number of times a call rings before it is sent to a user’s voice mailbox. Related Features ■ VMS Cover also applies to lines that have been designated an owner with Line Coverage Extension (#208).
Feature Reference VMS Hunt Delay (#506) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines when outside calls should be answered by the Automated Attendant Service of the voice messaging system. You can set the system for either immediate call handling (after the second ring) or delayed call handling (after the fourth ring).
VMS Hunt Schedule (#507) VMS Hunt Schedule (#507) Description Voice mail This feature applies only if you have a voice messaging system. This System Programming procedure determines whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on). This feature affects only the Automated Attendant Service of the voice messaging system.
Feature Reference Voice Interrupt on Busy (#312) Description This feature is available only on system phones. This System Programming procedure identifies extensions that can receive voice interrupt on busy calls. A voice interrupt on busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call with one other party.
Voice Interrupt on Busy (#312) ■ Any party involved in a voice interrupt on busy call cannot be involved in a second voice interrupt on busy call until the first is finished. Valid Entries 1 = Assigned 2 = Not Assigned ✔ Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the Voice Interrupt On Busy setting for an extension: 1. Press f 10 or 11. 0 0 s s # 3 1 2 at extension 2.
Feature Reference Voice Interrupt on Busy Talk-Back (F18) Description This feature is available only on system phones. This feature lets you program a button that is used to respond to a voice interrupt on busy call while the user is active on another call. Related Procedures You must use Voice Interrupt on Busy (#312) to identify extensions that can receive an intercom call while busy on another call. Considerations Voice Interrupt on Busy Talk-Back must be programmed on a button with lights.
Voice Interrupt on Busy Talk-Back (F18) Using To respond to a voice interrupt on busy call (you hear two beeps and the originator’s voice—be aware that the third party to whom you are speaking probably also will hear the two beeps and the faint sound of the originator’s voice): 1. Ask the party with whom you are speaking to hold, but do not put the call on hold. 2. Press the Voice Interrupt on Busy Talk-Back button. The green light next to the Voice Interrupt on Busy Talk-Back button turns on.
Feature Reference Voice Mailbox Transfer (F14) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets a system phone user transfer a caller directly to a specific extension’s voice mailbox, in order for the caller to leave a message without first ringing the extension. This feature is useful when a user knows that a co-worker is away from his or her desk.
Voice Mailbox Transfer (F14) Using To transfer a caller to a specific subscriber’s mailbox: 1. From a system phone, press the programmed button or press f 4. 1 2. Dial the two-digit extension number (or press an Auto Dial button) of the mailbox subscriber for whom the caller wants to leave a message. The caller is routed to the mailbox and hears the recorded greeting for that mailbox. 3. Hang up.
Feature Reference Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used for scheduling wake up (or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an intercom call to the target extension at the scheduled time. If the first call is not answered or the called extension is busy, the system makes a second attempt five minutes later.
Wake Up Service Button (#115) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To program a Wake Up Service button at extension 10: 1. Press f 10 or 11. 0 0 s s # 1 1 5 at extension 2.
Feature Reference 3. Enter the wake-up time in 24-hour notation. For example, to set the time to 2:15 p.m., press 1 4 1 5. When you have finished entering the time, the display reads: Wake Up 32 14:15 The wake up call is scheduled, and the green light next to the Wake Up Service button turns off. To review a scheduled wake up time for a specific extension: 1. Press the Wake Up Service button at extension 10. 2. Dial the two-digit target extension number (or use an Auto Dial button). 3.
Troubleshooting The following sections describe various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Programming procedure names are shown in boldface type; for more information about a specific procedure, refer to the procedure name in Chapter 5.
Troubleshooting Customer Self-Service Center on the Internet If you can access the Internet, you can use the Customer Self-Service Center to get on-line information such as: ■ Answers to frequently asked questions ■ 800 number directory If you have a service agreement, active lease, or warranty, you also can get on-line information such as: ■ Feature programming tips ■ Notification of changes to products ■ Product documentation ■ Chat service The Internet address for the Customer Self-Service C
When You Need Help When You Need Help If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help. In the continental U.S., Lucent Technologies provides a toll-free customer hotline 24 hours a day. Inside the continental U.S., call the hotline at 1-800-721-7071 or your Lucent Technologies Authorized Dealer if you need assistance when installing, programming, or using your system.
Troubleshooting Power Failure Operation When power to the system is cut off, the first line on the PARTNER Endeavor processing module automatically connects to the first extension on the module, extension 10. This enables you to receive calls during a power failure on a standard phone that is connected to extension 10. You can also make calls on that phone during a power outage.
Battery Replacement Battery Replacement IMPORTANT: Do not turn off the power or remove the processor module before replacing the batteries! If you do, all settings for system and telephone programming will revert to the default settings. If you have a Backup/Restore PC Card, it is highly recommended that you do a backup before changing the batteries. Display Shows “ChgBat W/PowerOn” at Extensions 10 and 11 Possible Cause: System battery power is low. What to do: Replace the system batteries.
Troubleshooting 1. With the power on, locate the battery compartment at the bottom of the PARTNER Endeavor processor module, below the extension jacks (see Figure 6-1). Push gently on the battery icon (the locking latch) and slide the battery icon up to cover the “plus” icon. Battery Compartment Locking Latch Locked Position Figure 6-1. Unlocked Position Battery Compartment PARTNER Endeavor processor module 2.
Battery Replacement 3. Pull the batteries straight out of the metal spring clips (see Figure 6-3), and dispose of the batteries properly. ! CAUTION: Do not dispose of batteries in fire. Do not recharge, disassemble, install backwards, or mix with used or other battery types—batteries may explode or leak and cause a burn injury. Pull to remove Push to insert Figure 6-3. Removing or Inserting Batteries in the Battery Assembly 4.
Troubleshooting 7. Pressing lightly on the battery icon on the front of the battery assembly, slide the locking latch downward to secure the assembly in place (see Figure 6-5). The “plus” icon and the battery icon should now be visible on the front of the battery assembly. This is the locked position. Unlocked Position Figure 6-5. Locked Position Battery Assembly in Unlocked and Locked Position 8. Go to extension 10 and 11 and verify that the ChgBat W/PowerOn message is no longer displayed.
Clearing a Backup-Failure Alarm Clearing a Backup-Failure Alarm If you use Backup Programming—Automatic (#123) and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and 11. After correcting the problem that caused the failure, you can clear the Backup-Failure Alarm using the following procedure.
Troubleshooting Problems with System Phones System Phone Does Not Ring Possible Cause 1: Ringer volume is set too low. What to do: Press the volume control button while the phone is idle and the handset is in the cradle. ■ If the phone rings increasingly louder, the problem is solved. ■ If the phone still does not ring, go to Possible Cause 2. Possible Cause 2: The Do Not Disturb or Call Forwarding feature is turned on. What to do: Check to see if Do Not Disturb or Call Forwarding is turned on.
Problems with System Phones System Phone Does Not Work Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of system phone. What to do: Plug the modular telephone cord into the correct jack—see the PARTNER Endeavor Installation guide for instructions. ■ If the phone works properly, the problem is solved. ■ If the problem remains, go to Possible Cause 2. Possible Cause 2: Phone needs to be reset. What to do: Unplug the cord from the base of the problem phone.
Troubleshooting Display Does Not Show Caller ID Name/Number Possible Cause 1: Not receiving Caller ID service from local phone company. What to do: Contact your local phone company to check on Caller ID service. ■ If you are not receiving Caller ID service, subscribe to it. ■ If you are receiving Caller ID service, go to Possible Cause 2. Possible Cause 2: Someone activated Call Coverage.What to do: Check the system phone display.
Problems with System Phones Intercom Autodialer Does Not Work Properly Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of Intercom Autodialer. What to do: Plug the modular telephone cord into the correct jack—see the PARTNER Endeavor Installation guide for instructions. ■ If the Intercom Autodialer works properly, the problem is solved. ■ If the problem remains, go to Possible Cause 2. Possible Cause 2: Intercom Autodialer is not receiving auxiliary power.
Troubleshooting Problems with Standard Phones Standard Phone Does Not Ring Possible Cause 1: Standard phone is not plugged into the Tip Ring ports, which are the bottom two ports on the processor or 362EC module. What to do: Plug the standard phone into the bottom two ports of any module. ■ If the phone rings, the problem is solved. ■ If the phone still does not ring, go to Possible Cause 2. Possible Cause 2: Ringer is turned off. What to do: Turn on the ringer.
Problems with Standard Phones Standard Phone Rings Back after Intercom Call with No One at Other End Possible Cause 1: The switchhook is accidentally pressed and released, causing a call to ring back. What to do: Be sure that the handset is always replaced carefully. If the problem is not solved, go to Possible Cause 2. Possible Cause 2: Automatic Line Selection is programmed incorrectly.
Troubleshooting Other Problems with Phones Trouble Making Outside Calls Trouble making outside calls could be one of the following: ■ You hear a dial tone, but the dial tone continues as you try to dial. ■ You hear a dial tone, which cuts off when you dial, but the line does not ring. ■ You hear a busy signal as you dial. ■ You hear nothing at all. Possible Cause 1: Forced Account Code Entry is assigned to the extension.
Other Problems with Phones Possible Cause 5: Local phone company is not accurately receiving the dialing signals. What to do: Isolate the problem. Use the telephone to make calls on different lines. Then, make calls on different phones using the same line. ■ If you cannot make calls from one phone on all lines, follow the procedure for “System Phone Does Not Work,” Possible Cause 2. ■ If you cannot make calls using different phones, go to Possible Cause 6.
Troubleshooting What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is, enter a valid account code. ■ If you can make a call, the problem is solved. ■ If Forced Account Code Entry is not assigned, go to Possible Cause 2. Possible Cause 2: Dial Mode is set incorrectly. What to do: Find out if you have touch-tone or rotary service. Then set the Dial Mode (#201) to Touch-Tone or Rotary as appropriate for all lines in the pool.
Other Problems with Phones Calls Are Answered Automatically A call rings once, then disappears as if it were answered. Possible Cause 1: Automatic System Answer or Direct Extension Dial is turned on. What to do: Check to see if Automatic System Answer or Direct Extension Dial is turned on. ■ If Automatic System Answer or Direct Extension Dial is turned on, turn it off by pressing the programmed button at extension 10.
Troubleshooting Automatically Dialed Calls Beginning with Star Codes Are Misrouted Possible Cause: The Star Code Dial Delay setting is not inserting a long enough pause, allowing a portion of the phone number to be dialed before the second dial tone from the Central Office is established. What to do: Use Star Code Dial Delay (#410) to increase the Star Code Dial Delay setting. Using the Recall Feature Has No Effect Possible Cause: Recall Timer Duration setting is too short.
Problems with Combination Extensions Problems with Combination Extensions Phone Does Not Work Properly Possible Cause 1: Standard phone is not plugged into the Tip Ring ports, which are the bottom two ports on the processor or 362EC module. What to do: Plug the standard phone into the bottom two ports of any module. ■ If the phone rings, the problem is solved. ■ If the phone still does not work properly, go to Possible Cause 2. Possible Cause 2: Ringer equivalents are too high for the extension.
Troubleshooting Problems with Standard Devices Standard Device Does Not Answer Possible Cause 1: Standard phone is not plugged into the Tip Ring ports, which are the bottom two ports on the processor or 362EC module. What to do: Plug the standard phone into the bottom two ports of any module. ■ If the device rings, the problem is solved. ■ If the device still does not work properly, go to Possible Cause 2.
Problems with ASA/DXD Cards Problems with ASA/DXD Cards An ASA/DXD Missing Card Error Message Appears Possible Cause: You are attempting to record an Automatic System Answer message (I891) or a Direct Extension Dial (DXD) message (I892) and an ASA/DXD PC card is not installed in the processor module.
Troubleshooting Problems with Automatic Backup Display Shows “Backup Failed IC” at Idle Extension 10 and 11 Possible Cause: The system did not detect a valid Backup/Restore PC Card while trying to do an automatic backup. NOTE: If an ASA/DXD or PARTNER Voice Mail PC card is in use, perform Backup Programming—Manual (#124) as described in Chapter 5. Deactivate automatic backup to prevent this from re-occurring.
Problems with Automatic Backup Display Shows “Backup Failed CC” at Idle Extension 10 and 11 Possible Cause 1: The Backup/Restore PC Card was removed while the backup was in progress. What to do: Check to see whether the PC Card was removed. If it was not, go to Possible Cause 2. If it was, power down the system, reinsert the PC Card, and reapply power to the system. The backup is rescheduled for the next day at 2:00 a.m.
Troubleshooting Problems with Manual Backup Display Shows “Insert Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a manual backup using Backup Programming—Manual (#124). NOTE: If an ASA/DXD or PARTNER Voice Mail PC card is in use, perform Backup Programming—Manual (#124) as described in Chapter 5. Deactivate automatic backup to prevent this from reoccurring.
Problems with Manual Backup Display Shows “System Busy” in System Programming Mode Possible Cause: An automatic or manual backup was in progress at the time you requested a manual backup. What to do: Exit the procedure and retry the manual backup after a few minutes. Display Shows “Backup Failed CC” in System Programming Mode Possible Cause 1: The Backup/Restore PC Card was removed while the backup was in progress. What to do: Check to see whether the PC Card was removed.
Troubleshooting Problems with System Restore Display Shows “Insert Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a restore using Restore Programming (#125). What to do: Power down the system, insert a valid Backup/Restore PC Card in the PC Card Slot of the PARTNER Endeavor processor module, and reapply power to the system. Restart the procedure.
Problems with System Restore Display Shows “Restore Failed” for Two Seconds in System Programming Mode NOTE: This display indicates that all system and telephone programming has reverted to the default settings. Possible Cause 1: The Backup/Restore PC Card was removed while the restore was in progress. What to do: Check to see whether the PC Card was removed. If it was not, go to Possible Cause 2.
Troubleshooting System Problems Call Rings Continuously; When Answered, No One at Other End Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system that does not support far end disconnect. What to do: Call your local phone company and find out whether they support far end disconnect.
System Problems What to do: Call your local phone company and find out whether they send a hold release signal. If the local phone company does not send a hold release signal, or if they do but the problem still occurs, call the hotline. All Calls Disconnected Possible Cause 1: You just ran the Restore Programming (#125) procedure. What to do: This is normal behavior after running Restore Programming (#125); the system resets itself.
Troubleshooting Multiple Phones Dead: No Dial Tone or Lights Possible Cause 1: The LED on one system module is out. What to do: If the green LED on the front of a module is out, try re-seating the module in the control unit. ■ If the LED lights, the problem is corrected. ■ If the problem remains, call the hotline. Possible Cause 2: The green LEDs on several system modules are out.
Other Problems with System Other Problems with System The following procedure resets the system. Use it when you have any problems that are not covered elsewhere in this chapter. The procedure disconnects all calls in progress, but does not erase any system settings, provided that the system batteries are installed and not low on power. Possible Cause: System needs a hardware reset. What to do: Unplug the control unit’s power cord from the wall. Wait 10 seconds, then plug it back in.
Troubleshooting 6-34
Specifications Capacities System ● ● ● ● 40 extensions via extension jacks on one PARTNER Endeavor 362 processor module plus four 362EC expansion modules 1 audio source via Music-On-Hold jack on PARTNER Endeavor 362 processor module (RCA phono plug required) 2 doorphones, using two extension jacks 1 voice messaging system-PARTNER MAIL VS or PARTNER Voice Messaging PC Card, which uses a slot in the 2- or 5- Slot Carrier, or PARTNER MAIL, which connects to either 2, 4, or 6 extension jacks NOTE: Doorphon
Specifications Other Specifications Specification Description Switch Fabric ● Full digital, nonblocking ● 35 watts (120 BTUs/hr) per PARTNER Endeavor 362 processor module during normal power consumption 45 watts (154 BTUs/hr) per PARTNER Endeavor 362 processor module during maximum power consumption 30 watts (105 BTUs/hr) per 362EC expansion module during normal power consumption 40 watts (140 BTUs/hr) per 362EC expansion module during maximum power consumption 45 days to 6 months memory backup with 2
Specifications Other Specifications Specification Definition Requirements for Out-ofBuilding Installation ● Installation of a telephone or other standard (tip/ring) device in another building requires the following In-Range-Out-Of-Building (IROB) protectors to protect the control unit and device from electrical surges: —System phone: two Lucent Technologies IROB protectors —System phone: two Lucent Technologies IROB protectors Wiring ● ● ● ● System phones: Lucent Technologies SYSTIMAX® Bulk Nonplenu
Specifications A-4
Maintenance, Repair, and Ordering Information Maintenance Your system is designed to provide trouble-free performance without any special maintenance procedures. To reduce the risk of accidental damage: ■ Keep the system modules in an area free of dust, smoke, and moisture, and do not block the air vents by placing objects on top of the control unit. ■ Do not place telephones near a heating duct, radiator, or other heat source, and do not drop or expose them to excessive shock or vibration.
Maintenance, Repair, and Ordering Information Post-Warranty Repairs If you purchased or leased your system through a Lucent Technologies Authorized Dealer, contact your dealer for repairs. Lucent Technologies Limited Warranty and Limitation of Liability Lucent Technologies warrants to you, the customer, that your system will be in good working order on the date the authorized reseller delivers or installs the system, whichever is later (“Warranty Date”).
Product Ordering Information Limitation of Liability Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven; or (2) the repair cost, replacement cost, license fee, annual rental charge, or purchase price, as the ca
Maintenance, Repair, and Ordering Information ■ PARTNER MAIL VS Voice Messaging System Release 4 Planning Forms (585-322-520) provides the forms needed to plan and record how your PARTNER MAIL VS system is to be programmed. ■ Using the PARTNER MAIL VS Voice Messaging System Release 4 (518-322-523) contains instructions for using the PARTNER MAIL VS system.
Product Ordering Information In Canada, order these items from Lucent Technologies Canada: Eastern Canada and Ottawa: 1-514 335-7200 Ontario: 1-416-756-5236 Central and Western Canada: 1-800-561-5165 Table B-1. Sources of Additional Equipment and Replacements Parts (U.S.) Lucent Technologies Authorized Dealer 1 Lucent Technologies National Parts Sale Center (800) 222-7278 PARTNER Endeavor 362 Processor Module Includes module, three 7-ft.
Maintenance, Repair, and Ordering Information Table B-1. (continued) Sources of Additional Equipment and Replacements Parts (U.S.
Speed Dial Form Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see Chapter 5. We suggest that you fill in a photocopy of the form, leaving the blank original in the book, in case you need to distribute revisions in the future. To Dial: ■ On a system phone, press i + Code.
Speed Dial Form Table C-1.
Speed Dial Form Table C-1 (continued).
Speed Dial Form Table C-2.
Glossary Glossary Numbers 362EC module The Lucent technologies equipment component has line jacks for connecting three outside lines and up to eight extensions to the control unit. There are eight Enhanced Tip Ring (ETR) ports per 362EC expansion module. The top six station ports support only ETR devices and the bottom two ports support both ETR and Tip Ring (T/R) devices. A Auto Dial button A programmable telephone button that lets you dial a series of digits simply by pressing that button.
Glossary Auxiliary equipment Telecommunications equipment (other than system phones) that can be connected to the control unit. Auxiliary equipment includes industry-standard devices that can connect directly to the public telephone network (such as standard phones or fax machines), as well as devices that require the interface provided by the control unit. B Background Music A feature that provides background music through the speaker of an idle system phone for a user’s work area.
Glossary Caller ID Inspect A feature that allows you to view incoming Caller ID or Call Coverage information on other lines while active on a call, without placing the call on hold or hanging up. Caller ID Name/Number A feature that allows you to toggle between a caller’s Caller ID name and Caller ID number. Caller ID service A subscription service available from some local telephone companies, providing the telephone number and/or name of the caller on lines that have the service.
Glossary E Extension An endpoint in the system that connects telephones or standard devices, which can be dialed using the i button. See also Programming Extension. Extension Jack The location on a PARTNER Endeavor 362 processor module and 362EC expansion modules that allows you to connect extension wiring to the control unit for phones (or other telecommunications devices). Extension Number The number assigned to each extension jack on a PARTNER Endeavor 362 processor module.
Glossary H Hold Reminder Tone On system phones, a short beep that is generated for a call that is left on hold for longer than one minute. The tone sounds once every minute until the held call is retrieved, or until the caller hangs up. Hotline phone A standard phone at an extension which rings another extension automatically when the handset is lifted. See also External Hotline. Hunt Group A group of extensions that takes incoming or transferred calls in round-robin fashion.
Glossary K Key Extension An extension that has line buttons but not pool buttons. See also Key Mode and Pooled Extension. Key Mode An operating mode in which outside lines are assigned one per line button. To access outside lines, users press line buttons or enter a Direct Line Pickup code. See also Hybrid mode and System mode. L Line The transmission path between your control unit and the local phone company’s Central Office, used for incoming and outgoing calls.
Glossary Music-On-Hold System Equipment that lets you play recorded music or messages to callers who are placed on hold. A music-on-hold audio source can be connected to the RCA jack on the processor module in the control unit. See also Background Music. N Network Interface Jack A jack, generally located in your equipment room, that provides access to an outside line coming into your building from your local telephone company.
Glossary PARTNER-CA48 Intercom Autodialer See Intercom Autodialer. Password A four-digit code assigned by the System Manager that users can enter from a PARTNER- or MLS-model phone to override dialing restrictions and to turn Night Service on and off. See also Night Service. PC Card A computer card that can be inserted in the PCMCIA slot on the PARTNER Endeavor processor module. See also Backup/Restore PC Card.
Glossary R RAU (Remote Administration Unit) An auxiliary device that lets you perform system programming from a remote location. Recall A system feature that sends a timed switchhook flash to let you “recall” a dial tone to make another call or to access a PBX or Centrex service. (Use Recall only on an outside call; using Recall on an intercom call disconnects the call.
Glossary System The Lucent Technologies control unit and system phones that you purchased, plus all other telecommunications devices that are connected to your control unit. System Manager The person in your business who is responsible for managing your system, including system programming. System Phones The Lucent Technologies telephones that are specifically designed for use with PARTNER systems.
Glossary Voice Interrupt on Busy A special intercom call that lets a user interrupt and speak to another user who is busy on a call. See also Voice Interrupt on Busy Talk-Back. Voice Interrupt on Busy Talk-Back A feature that lets the recipient of a voice interrupt on busy intercom call respond to the originator of that call. See also Voice Interrupt on Busy. Voice Mail Coverage A voice messaging system feature that provides Call Answer Service when a call is not answered by a covered extension.
Glossary GL-12
Index Index A B AA (Automated Attendant) Extensions (#607), 5-4 Abbreviated Ringing (#305), 5-5 Accidental Damage reducing risks, B-1 Adding Lines and Extensions, 2-3 Adding New Pools, 2-8 Alarm backup failure, 6-9 Allowed Phone Number Lists (#407), 5-7 Amplified Handset, 4-3 Answering a Call at your extension, 5-10 identifying a call type by ringing pattern, 3-6, 3-9 ringing at another extension, 5-51, 5-113 Answering Machines, 4-4 to 4-8 ASA/DXD Cards problems, 6-23 Assigning Lines, 2-3 Attendants, aut
Index Call Park, 5-49 Call Pickup, 5-51 Call Restriction, outgoing (#401), 5-160 Call Waiting (#316), 5-52 Caller, 6-12 Caller ID call waiting, with, 5-55 description, 5-54 device, 4-3 information, viewing, 5-54, 5-56 modules required for, 1-5 Caller ID Inspect, 5-56 Caller ID Name Display description, 5-58 Caller ID Type (#122), 5-59 Calling extensions simultaneously, 5-61, 5-105 intercom (inside), 5-142 outside, 5-141 Calling Group, 5-61 Calling Group Extensions (#502), 5-61 Calls can’t make outside call
Index lines, 5-72 record/playback, 5-74 Direct Facility Termination (see Line) Direct Group Calling, 5-222 Direct Line Pickup active line, 5-77 idle line, 5-79 Direct Programming Method, 2-19 Direct Station Select (see Auto Dial Buttons and Intercom Autodialer) Disallowed List Assignments (#405), 5-81 Disallowed Phone Number Lists (#404), 5-82 Display, 6-11 assigning a name to, 5-98 extension name, 5-86, 5-98 features, 5-85 Display Extension Name, 2-21 Display Language (#303), 5-87 Display Phone for progra
Index calling, 5-61, 5-105 hunt, 5-109, 5-121 night service, 5-157 overview, 2-13 pickup, 5-113, 5-169 setting up, 2-13 H Handset for hard-of-hearing, 4-3 using, 3-6 volume controls, 3-8 Hands-Free Answer on Intercom (HFAI), 3-7 Hard-of-hearing Handsets, 4-3 Hardware, 1-3, 1-13 Hardware Considerations, 2-2 Headsets, 4-3 Hearing Problems, 6-19 Help troubleshooting, 6-3 help, 6-3 HFAI (see Hands-Free Answer on Intercom) Hold Button, 5-114 Hold Disconnect Time (#203), 5-117 Hold Reminder Tone, 5-96, 5-115 Ho
Index Line Selection automatic, 2-21 Line Selection, automatic, 5-18 Lines, 2-3 maximum, 1-7 Lines, number of (#104), 5-158 Lists allowed phone numbers, 5-7 disallowed phone numbers, 5-82 emergency phone numbers, 5-94 Locking an Extension, 5-196 Logging Center ID Calls [see Caller ID Logging and Dialing (F23)] M Maintenance, B-1 Making a Call, 5-140 Manual Signaling, 5-145 Marked System Speed Dial Numbers, 2-12, 5-205 Maximum Extensions, 1-7 Maximum Lines, 1-7 Message Light On/Off, 5-147, 5-149 Message Wa
Index illustration, 2-18 PARTNER PassageWay®Solution, 4-2 PARTNER Phones system phones, 1-10 PARTNER Voice Messaging PC Card, 1-1, 1-7, 2-7, 2-16, 4-22, 5-13 PARTNER-CA48 Intercom Autodialer, 1-12 Password, system (#403), 5-201 PBX or Centrex Services, 2-9 PC Card slot, 1-6 PC Cards, 2-15 Permissions, dialing, 2-12 Personal Answering Machine, 4-7 Personal Speed Dial Numbers, 2-22, 5-165 Phone Features, 1-11 Phones (see Feature Phones, Standard Phones, and System Phones) Picking up a Held Call, 5-114, 5-116
Index restore file, choosing manual or automatic, 5-182 Restriction line access (#302), 5-130 outgoing call (#401), 5-160 Restrictions, dialing disallowed phone numbers, 2-12, 5-81, 5-82 emergency phone numbers, 5-82 fax machine, for, 4-13 line access, 5-130 locking an extension, 5-196 overriding, 2-12 PBX/Centrex services with, 2-9 pool access, 5-170 star codes, 2-10, 5-83 summary of, 2-10 Retrieving a Held Call, 5-114 Ring on Transfer (#119), 5-184 Ring, distinctive (#308), 5-88 Ringer Equivalence Number
Index Star Code Dial Delay (#410) description, 2-10, 5-192 programming for marked system speed dialing, 5-193 Station Lock, 5-195 Station Programming (see Extension Programming) Station Unlock, 5-198 Support, customer, 6-3, B-1 Swapping Extensions, 2-8 Switchhook Flash, 3-10, 5-179, 5-181 System, 6-12 specifications, A-1 System Answer, 5-26 System Clock, 2-3, 2-7 System Components, 1-3 System Date (#101), 5-199 System Day (#102), 5-200 System Modes, 1-7 System Modules, 1-5 System Password (#403), 5-201 Sys
Index description, 5-136, 5-219 light patterns, 3-5 VMS Cover Rings (#117), 5-221 VMS Hunt Delay (#506), 5-222 VMS Hunt Schedule (#507), 5-223 Voice Interrupt On Busy (#312), 5-224 Voice Interrupt on Busy Call description, 3-6, 5-224 responding to a, 5-226 Voice Interrupt On Busy Talk-Back description, 5-226 light patterns, 3-5 Voice Mailbox Transfer, 5-228 Voice Messaging Systems delayed call handling, 4-23 overview, 4-22 reference materials, B-4 sending calls, 5-188 summary of procedures, 2-14 Voice-sign
Index IN-10
Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO PROGRAM ANOTHER FEATURE AT THE SAME EXTENSION After you program one feature, continue PRESS s s c with the instructions in the box for the next feature DIAL the extension number to be programmed Buttons on which lines or pools are assigned for the extension TO CHANGE SETTING FOR light up to show the current Line Ringing setting; remaining ANOTHER EXTENSION butto
System Features Continued GROUP HUNTING–RING/VOICE SIGNAL For ringing the first available extension: PRESS a programmable button (p. 5-129) PRESS left i 7 7 DIAL a Hunt Group number (1-7) For voice signaling the first available extension: PRESS a programmable button PRESS left i * 7 7 DIAL a Hunt Group number (1-6) GROUP PICKUP (p. 5-132) PRESS a programmable button PRESS left i 6 6 DIAL a Pickup Group number (1-4) LAST NUMBER REDIAL (p.
System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM PROGRAMMING PRESS f 0 0 PRESS s PRESS s TO END SYSTEM PROGRAMMING PRESS f 0 0 TO USE A SPECIFIC PROCEDURE DIAL # and three-digit procedure code Example: # 1 0 1 for System Date TO CYCLE THROUGH SYSTEM PROGRAMMING PROCEDURES PRESS N or P NOTES: Procedures #399, #609, and #728—shown below in dashed boxes—are skipped when cycling. System SYSTEM DATE Lines (p.
SYSTEM RESET – PROGRAMMING SAVED (p. 5-231) IMPORTANT: Using this procedure disconnects any active calls but retains system settings. Use it only if the system fails to function correctly after a power failure or down period. DIAL #728 Extensions LINE ASSIGNMENT (p. 5-121) DIAL #301 DIAL a system extension number To remove all existing line assignments, press r before selecting a line. DIAL a line number.
System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM PROGRAMMING PRESS f 0 0 PRESS s PRESS s TO END SYSTEM PROGRAMMING PRESS f 0 0 TO USE A SPECIFIC PROCEDURE DIAL # and three-digit procedure code Example: # 1 0 1 for System Date TO CYCLE THROUGH SYSTEM PROGRAMMING PROCEDURES PRESS N or P NOTE: Procedures #399, #609, and #728—shown below in dashed boxes—are skipped when cycling.
Auxiliary Equipment Groups PICKUP GROUP EXTENSIONS DIAL #501 (p. 5-188) DIAL a group number (1–4) DIAL an extension number (10–57) DIAL 1 = Assigned to group 2 = Not Assigned to group✓ PRESS n to assign another extension CALLING GROUP EXTENSIONS DIAL #502 (p. 5-73) DIAL a group number (1–4) DIAL an extension number (10–57) DIAL 1 = Assigned to group 2 = Not Assigned to group ✓ PRESS n to assign another extension NIGHT SERVICE BUTTON DIAL #503 (p.
