User's Manual

Connecting HA Servers to the Switch CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Connecting to the Definity Switch 2-6
A depiction of an ideal HA system configuration for a single-ACD system
is displayed in the following figure.
Note:
Existing customer network configurations are likely to require a different
LAN setup from the idealized configuration shown above. This is
particularly likely when mutliple ACDs are conncected to the CMS server.
For information about alternate LAN configurations, see “
CentreVu Call
Management System Switch Connections and Administration
” (585-215-
876).
Connecting with a
10Base-T Hub
2
Connecting through a 10Base-T hub LAN connection is the
recommended method to connect the switch to the CMS computer.
Hubs used to connect servers to multiple dual link ACDs must have
sufficient ports for all of the incoming ACD links as well as the connection
from the hub to the HA server. Thus, an 8-port hub supports a maximum
of seven ACDs. If eight ACDs links are required (or included in future
upgrade plans), use a 16-port hub to make the connection to the switch.