User's Manual

Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server 3-19
14. Enter the maximum possible number of split or skill members that
the customer might use based on the switch agent size purchased.
For R3V8, “split or skill members” are defined as the number of
CMS-measured agent-split and agent-skill combinations logged in
at the same time. Each split an agent logs into is an agent-split
combination. Each skill assigned to an agent while logged in is an
agent-skill combination. The recommended numbers for Expert
Agent Selection (EAS) and non-EAS systems are shown in the
following table.
The minimum size configuration for CMS is 0-25; that is the
reason groups 0-12 and 0-25 have the same provisioning. You
should also note that the customer will be able to limit the split or
skill random access memory (RAM) allocation to the size actually
needed for the current configuration of agents and splits or skills.
That is accomplished by the “Total split/skill members summed
over all splits/skills” field, which is accessed through the setup
option of the cmssvc command.
Switch Agent
Size Range
Purchased
Number of Split or Skill
Members
Non-EAS EAS
0-12 100 500
0-25 100 500
0-50 200 1000
0-75 300 1500
0-100 400 2000
0-200 800 4000
0-300 1200 6000
0-400 1600 8000
0-500 2000 10000
0-600 2400 10000
0-max. agents 10000 10000
NOTE