User's Manual

CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
v
Checking the Archive Interval . . . . . . . . . . . . . . 3-66
Administering the Switch . . . . . . . . . . . . . . . 3-67
Performing an Incremental Maintenance Backup. . . . . . . . 3-67
Procedure . . . . . . . . . . . . . . . . . . . 3-67
Upgrade the Original CMS Server . . . . . . . . . . . . . 3-68
Migrating CMS Historical Data to the New HA Server . . . . . . 3-69
Migrating Administration Data Back Onto the Original Server . . . 3-70
Migrate the Administration Data . . . . . . . . . . . . 3-70
Performing a New Full Maintenance Backup and Restore . . . . . 3-72
Performing the Full Maintenance backup on the new HA server . 3-72
Restoring historical data to the original server . . . . . . . 3-72
Procedure . . . . . . . . . . . . . . . . . . . 3-72
Performing CMSADM Backups on the HA Servers . . . . . . . 3-74
Administering the Switch for CMS High Availability Systems . . . . . . . . 4-1
Overview . . . . . . . . . . . . . . . . . . . . . 4-1
Multiple ACDs (Switches) on HA Systems . . . . . . . . 4-1
Setting Up Version and Release Values . . . . . . . . . . . 4-2
Overview . . . . . . . . . . . . . . . . . . . 4-2
Determining Switch/CMS Compatibility . . . . . . . . . 4-2
Setting the Switch Version. . . . . . . . . . . . . . 4-3
Setting the Call Center Release . . . . . . . . . . . . 4-4
Setting the Adjunct CMS Release . . . . . . . . . . . 4-5
Setting Up the Link on the CMS Computer . . . . . . . . 4-6
Administering the Definity Switch. . . . . . . . . . . . . 4-7
Overview . . . . . . . . . . . . . . . . . . . 4-7
Administering the LAN Connection . . . . . . . . . . . 4-7
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . IN-1