User's Manual

Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server 3-32
14. Enter y if the CMS is located in the U.S., then go to Step 16. If you
answer n, the program responds:
15. Enter the Phantom Abandon Call Timer value.
The Phantom Abandon Call Timer value can be changed through
the cmssvc menu using the swsetup option.
The program responds:
The standard CMS provisioning procedure is to set the local and
remote port assignments equal to the switch processor channel
assignment. For example, the remote and local port assignments
for switch processor channel 2 would both be set to a value of 2.
16. Enter the local port or channel number on the switch. The program
responds:
ACD calls shorter than the Phantom Abandon Call Timer value
will be counted as abandoned.
Enter the Phantom Abandon Call Timer value in seconds
(1-10): (default:10)
NOTE
Enter the local port assigned to switch. (1-64):
NOTE
Enter the remote port assigned to switch (1-64):