User's Manual

Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server 3-34
21. Enter the number of splits/skills in this ACD.
The program responds:
22. Enter the maximum number of split/skill members that will be logged
into this ACD simultaneously, considering shift overlap.
• For non-EAS, sum all agent-split combinations, counting each
split an agent will log into (maximum is 4) as a split member.
• For EAS, sum all agent-skill combinations that will be logged in
at the same time, counting the maximum number of skills the
supervisors expect to assign to each agent (up to 20) during a
shift.
If it is not possible to sum the number of splits/skills for each agent,
you can determine the capacity needed by multiplying the total
number of agents by the average number of splits/skills per agent.
The program responds:
23. Enter the number of shifts.
The program responds:
24. Enter the start time for shift 1; for example, 08:00am. The program
responds:
Total split/skill members, summed over all splits/skills
(0-XXXX):
Number of shifts (1-4):
Enter the start time for shift 1 (hh:mmXM):
Enter the stop time for shift 1 (hh:mmXM)
: