User's Manual

Administering the Switch for CMS High Availability Systems

CentreVu

CMS R3V8 High Availability

Connectivity, Upgrade and Administration

Setting Up Version and Release Values 4-4

Setting the Call

Center Release

Use Page 4 of the System Parameters Customer Options form to set the

Call Center Release. This is a new field introduced with R8.

change system-parameters customer-options Page 4 of X

CALL CENTER OPTIONAL FEATURES

Call Center Release: 8.1

ACD? y Reason Codes? y

BCMS (Basic)? y

BCMS/VuStats LoginIDs? y Service Observing (Basic)? y

BCMS/VuStats Service Level? n Service Observing (Remote/By FAC)? n

Call Work Codes? y Service Observing (VDNs)? y

CentreVu Advocate? y Timed ACW? y

DTMF Feedback Signals For VRU? y Vectoring (Basic)? y

Expert Agent Selection (EAS)? y Vectoring (Prompting)? y

EAS-PHD? y Vectoring (G3V4 Enhanced)? y

Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? y

Lookahead Interflow (LAI)? y Vectoring (G3V4 Advanced Routing)? y

Multiple Call Handling (On Request)? y Vectoring (CINFO)? y

Multiple Call Handling (Forced)? y Vectoring (Best Service Routing)? y

PASTE (Display PBX Data on Phone)? n

(NOTE: You must logoff & login to effect the permission changes.)

Field Definition

Call Center Release The Call Center Release must be set to 8.1

(or later)

to use the High Availability option.