MERLIN LEGEND® Communications System Release 6.
Copyright © 1998, Lucent TechnologiesDocument 555-660-118 All Rights ReservedComcode 108136045 Printed in USAIssue 1 February 1998 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. See Appendix A, “Customer Support Information,” for important information.
MERLIN LEGEND® Communications System Release 6.0 System Manager’s Guide System Information Sheet If you have a problem with your system, you may be able to resolve it quickly and easily by following the appropriate troubleshooting procedure in this guide. If the problem persists or is not listed in this guide, call the Lucent Technologies Helpline at 1 800 628-2888 for further assistance.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Contents Page iv Contents IMPORTANT SAFETY INSTRUCTIONS xv New Features and Enhancements xvii ■ Release 6.0 Enhancements Prior Releases: Features and Enhancements 2 xxiii ■ Release 3.1 Enhancements xxiii ■ Release 4.0 Enhancements xxvi ■ Release 4.1 Enhancements xxix ■ Release 4.2 Enhancements xxxi ■ Release 5.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 IMPORTANT SAFETY INSTRUCTIONS Page xv IMPORTANT SAFETY INSTRUCTIONS The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 IMPORTANT SAFETY INSTRUCTIONS Page xvi ■ Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. ■ Slots and openings in the module housings are provided for ventilation. To protect this equipment from overheating, do not block these openings.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 New Features and Enhancements Release 6.0 Enhancements Page xvii New Features and Enhancements 0 Release 6.0 Enhancements 0 Release 6.0 includes all Release 5.0 functionality, plus the enhancements listed below.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 New Features and Enhancements Release 6.0 Enhancements Issue 1 February 1998 Page xviii calls. In addition, system managers can control whether calling name, calling number, or both are shown at MLX display telephone for incoming calls across PRI tandem trunks. ■ Toll Savings.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 New Features and Enhancements Release 6.0 Enhancements ■ Page xix Voice Mail and Auto Attendant. Networked systems should have their own local voice mail and/or auto attendant applications as well as their own external alerts and Music On Hold sources. However, a single auto attendant can transfer calls throughout the network.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 New Features and Enhancements Release 6.0 Enhancements Prompt-Based Overflow Page xx 0 System managers can activate the Prompt-Based Overflow option.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 New Features and Enhancements Release 6.0 Enhancements Page xxi Pause cannot be originated from a single-line telephone or a remote access user. A multiline telephone user in the local system must enter an authorization code to activate the feature. A remote access user may activate the feature without using an authorization code. Barrier code requirements do apply, however.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 New Features and Enhancements Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 3.1 Enhancements Page xxiii Prior Releases: Features and Enhancements 0 Release 3.1 Enhancements 0 Release 3.1 includes all Release 3.0 functionality, plus the enhancements listed below. Call Restriction Checking for Star Codes 0 Beginning with Release 3.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 3.1 Enhancements Programmable Second Dial Tone Timer Page xxiv 0 The system manager can assign a second dial tone timer to lines/trunks, in order to help prevent toll fraud (for example, when star codes are used). After receiving certain digits dialed by a user, the CO may provide a second dial tone, prompting the user to enter more digits.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 3.1 Enhancements Default for the Default Local Table Page xxv 0 The default Automatic Route Selection (ARS, Hybrid/PBX mode only) FRL has changed to 2 for the Default Local table. System managers can easily change an extension default of 3 to 2 or lower in order to restrict calling. No adjustment to the route FRL is required.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 4.0 Enhancements Release 4.0 Enhancements Page xxvi 0 Release 4.0 includes all Release 3.1 functionality, plus the enhancements listed below. Support for Up to 200 Extensions 0 An expanded dial plan supports up to 200 tip/ring devices.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 4.0 Enhancements Support for 2B Data Applications Page xxvii 0 A Lucent Technologies-certified group and desktop video application can use two B-channels to make video/data calls when connected to a single MLX extension jack programmed for 2B data. The 2B data devices must be equipped with ISDN-BRI interfaces.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 4.0 Enhancements Time-Based Option for Overflow on Calling Group Page xxviii 0 Release 4.0 has added a time limit for calls in queue in addition to the previous number of calls limit.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 4.1 Enhancements Release 4.1 Enhancements Page xxix 0 Release 4.1 includes all Release 4.0 functionality, plus the enhancements listed below. There are no hardware changes in Release 4.1. Coverage Timers Programmed for Individual Extensions 0 Beginning with Release 4.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 4.1 Enhancements Page xxx With this enhancement, Night Service can be activated and deactivated on lines that do not appear on operator consoles (for example, personal lines), and lines appearing at operator positions can be excluded from Night Service. Forward on Busy 0 Beginning with Release 4.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 4.2 Enhancements Release 4.2 Enhancements Page xxxi 0 Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed below. There are no hardware changes for Release 4.2. Additional Network Switch and Services Options for ISDN Primary Rate Interface (PRI) 0 Release 4.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 4.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 5.0 Enhancements Page xxxiii MERLIN LEGEND Reporter. The default is Off, in which case the Release 4.0 SMDR reports are available.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 5.0 Enhancements Page xxxiv module on the MERLIN LEGEND Communications System control unit and ISDN link interface card plugged into the customer’s server. The feature is available for Hybrid/PBX mode systems only. NOTE: The NetWare server software version must be 3.12, 4.1 or 4.11.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 5.0 Enhancements Page xxxv NOTE: In the case of remote access calls, the only information that the application can collect about the caller is the remote telephone number. ■ A transfer of a call that was answered by a voice response unit ■ A transfer, redirection, or conference of a call that was answered at a DLC or at a QCC NOTES: 1.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 5.0 Enhancements Page xxxvi Any type of inside or outside line that is normally available to a single-line telephone can be assigned to a HotLine extension. Generally, the HotLine telephone does not receive calls, and its lines should be set to No Ring.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 5.0 Enhancements Page xxxvii The primary and secondary announcement options, when used together, allow an initial message to play for callers, followed by a repeating announcement that, for example, urges callers to stay on the line and wait for a calling group member. Two or more groups may share an announcement device.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Prior Releases: Features and Enhancements Release 5.0 Enhancements MLX-5 and MLX-5D Telephones Page xxxviii 0 The MLX-5 nondisplay and MLX-5D display telephones are compatible with all system releases. The display telephone includes a 2-line by 24-character display, and both telephones come with 5 line buttons. In systems prior to Release 5.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 About This Book Intended Audience Page xxxix About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 About This Book Terms and Conventions Used Page xl In the USA only, Lucent Technologies provides a toll-free customer Helpline 24 hours a day. Call the Helpline at 1 800 628-2888 (consultation charges may apply), or call your Lucent Technologies representative, if you need assistance when installing, programming, or using your system.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 About This Book Security Page xli Typographical Conventions 0 Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose It is very important that you follow these Italics indicate emphasis. steps. You must attach the wristband before touching the connection. Italics also set off special terms.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 About This Book Related Documents Page xlii Nondisplaying authorization codes and telephone numbers provide another layer of security. For more information, see Appendix A, “Customer Support Information.” Throughout this document, toll fraud security hazards are indicated by an exclamation point inside a triangle and the words SECURITY ALERT.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 About This Book How to Comment on This Book Document No.
MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 1 Read This First Overview Page 1-1 Read This First 1 1 This chapter includes important background information to help you understand the system manager function and how to use this guide.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 1 Read This First Overview Page 1-2 Whether using a system telephone or a PC to program system changes, you simply make selections from menus; you don’t have to remember any special commands or codes. If you need detailed information or step-by-step instructions, the system guides clearly describe your choices.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 1 Read This First Overview Page 1-3 Related Guides 1 Three categories of guides are available for the system: ■ User Guides and Operator Guides. Each of these guides describes the use and features of a specific telephone or operator console. ■ System Reference Guides.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 1 Read This First Your Role as System Manager Your Role as System Manager Page 1-4 1 As system manager, you coordinate the system to ensure the best possible benefit and performance for your company. Primarily, this involves acting as a contact for people using the system and for Lucent Technologies personnel, as well as making changes to the system as the needs of your company change or expand.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 1 Read This First Upgrading the System Upgrading the System Page 1-6 1 There are two types of system upgrades: ■ Feature Upgrade. To upgrade your system to the latest “release” or version as soon as it becomes available. With little or no changes in your existing equipment or wiring, your system can be easily adapted and expanded as your company’s business needs change and grow.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 1 Issue 1 February 1998 Read This First Environmental Requirements Page 1-7 After installation, you can help with the correct operation of the system by making sure the following rules are observed: ■ The electrical outlet for the control unit must not be controlled by a switch. Plugging the control unit into an outlet that can be turned on and off by a switch invites accidental disconnection of the system.
MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Page 2-1 About the System 2 2 This chapter provides a general overview that introduces all of the major aspects of the system and its operation, including: ■ Trunks ■ Modes of operation ■ System components ■ Features ■ Applications ■ Programming the system ■ System capacities ■ Auxiliary components ■ Data communications capabilities NOTE: Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Background Page 2-2 Many of the principles of telephone communications have not changed since Alexander Graham Bell made the first phone call in 1876. Because learning about these concepts helps explain how the system works, this chapter begins with some background information about telephone communications.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Background Page 2-3 The next sections briefly describe the evolution of telephone equipment and switching. For more information, see Appendix B, “About Telecommunications.” Telephone Company Central Office (CO) Customer Premises Figure 2–1.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Background Page 2-4 CO Long Distance (Toll) Network Customer Premises CO Customer Premises Figure 2–2. The Telephone Network Telephone Equipment 2 The first working model of a telephone consisted of a microphone (called a transmitter) and a small loudspeaker-like device (called a receiver) connected by a pair of wires and a battery.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Background Issue 1 February 1998 Page 2-5 Similarly, the CO signals the called party by sending current to his or her phone, causing it to ring. When the called party lifts the handset from its cradle, the current flows, indicating to the CO that the party has answered. Bell realized that a caller needed a way to signal the other person to pick up the phone.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Background Switching Equipment Page 2-6 2 As described earlier, the telephone network is composed of a number of centralized switching locations, callcentral offices (COs), where a telephone circuit is connected, or switched, to another circuit. That is, the caller’s line is connected to the called party’s line so the two can hold a conversation.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Background Page 2-7 Telephone Station ☎ ☎ ☎ ☎ ☎ ☎ ☎ Party-Line Service Private-Line Service Telephone Station Switch ☎ ☎ Central Office ☎ Figure 2–3.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Background ■ Page 2-8 Level 3 and Above: Switching among All SOs. To ensure that there is a communications path from each SO to any other SO, ever-increasing levels of SOs combine larger and larger geographical areas. This is referred to as the toll network and comprises national and international service.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System System Overview Page 2-9 and the parties had hung up, the lamp associated with each connecting cord would go out and the operator knew that the call was complete and the cord could be removed. The first automatic switch was invented in 1892 by Almon B.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System System Overview Issue 1 February 1998 Page 2-10 There are various types of trunks that provide different functionality. Likewise, a variety of telephones and other equipment can be connected to the system. Depending on the trunks and the telephones and other equipment selected, a wide array of features and add-on products (applications) can function according to the needs of your company.
MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Incoming Trunks Incoming Trunks Page 2-12 2 Trunks are the telephone company’s facilities, provided by the central office (CO) to carry voice or data communications (see Figure 2–6). There are a variety of trunks, each with different capabilities. These types have evolved over the years as technology has advanced and customer needs have expanded.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Incoming Trunks Issue 1 February 1998 Page 2-14 The types of trunks are: ■ Loop-Start Lines (Incoming and Outgoing Calls). Provide incoming and outgoing calls and are intended primarily for single-line telephones and older PBXs. They are the simplest (often the least expensive) and most common facilities in the nationwide telephone network.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Incoming Trunks Issue 1 February 1998 Page 2-15 — Digital Signal 1 Facility Programmed for Either T1 or Primary Rate Interface Operation (Incoming and Outgoing Calls). One Digital Signal 1 (DS1) facility provides the equivalent of 24 lines, called channels. In Release 4.0 and later systems, the DS1 facility can be programmed to operate in one of three ways: T1 Voice Operation.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Modes of Operation Table 2–1. Issue 1 February 1998 Page 2-17 Modes of Operation Key Mode Hybrid/PBX Mode Behind Switch Mode Description Telephones have multiple buttons (or keys) labeled with telephone numbers. Every button corresponds directly to an outside line. Different buttons (ICOM buttons) are used for inside calls.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Components Table 2–1. Page 2-18 Continued Comments Key Mode Hybrid/PBX Mode Behind Switch Mode All users need multiline phones. Provides the most efficient use of outside trunks. The Automatic Route Selection (ARS) feature can be programmed for the cost-effective use of pools and the greatest protection against toll fraud.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Components Issue 1 February 1998 Page 2-19 — MLX Queued Call Console (QCC). Available only in Hybrid/PBX mode. Incoming calls wait in a queue for the operator and reach the QCC on a first-in, first-out basis, according to the call priority level assigned through system programming. Only one call rings at a time.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Components Page 2-21 2 Line/Trunk and Extension Modules The line/trunk and extension modules inserted into the control unit have jacks for connecting CO trunks and system telephone wires to the control unit. A system with a basic carrier has five slots for modules. Up to two expansion carriers can be added, each one providing six slots for modules.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Features Page 2-22 2 Features The versatility and power of the system are due, in large part, to the variety of feature settings and services it can provide. Features include traditional items (Transfer and Call Waiting), as well as advanced features (Coverage and Park). Some functions can be performed in several ways.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Applications Issue 1 February 1998 Page 2-23 NOTE: A CTI link is not compatible with all Macintosh OS and UNIX System clients, which must support private data in order to function with the feature. For additional information, consult the PassageWay Telephony Services Network Manager’s Guide.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Programming the System Programming the System Page 2-25 2 System installation includes programming features, settings, and options selected by you or a representative from your company. Depending on the feature, either you, as system manager, or a person at his or her extension can make changes to features: ■ System Programming. Used to program systemwide or group features.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Auxiliary Components Auxiliary Components Page 2-26 2 There are many other components that people use with the system, including adapters, adjuncts, and accessories. You probably have many of these in your system already. If you’re interested in adding any of these components to your system, contact your Lucent Technologies representative.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Auxiliary Components ■ Issue 1 February 1998 Page 2-27 Accessories. Different kinds of accessories can be added to the system to provide more power or additional protection from power surges. There are three types of accessories: — Power Accessories.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Data Communications Capabilities Data Communications Capabilities Page 2-29 2 One of the important capabilities of the system is that it can carry both voice and data communications simultaneously over the same lines.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 2 About the System Data Communications Capabilities Issue 1 February 1998 Page 2-30 For high-speed data communications over Integrated Services Digital Network Basic Rate Interface (NI-1 BRI, Release 4.0 and later) or Digital Signal 1 (DS1) Primary Rate Interface (PRI) or T1 Switched 56 (Release 4.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Control Unit System Components Page 3-1 3 3 This chapter describes the system’s basic hardware. It includes descriptions of the control unit, MLX telephones, analog multiline telephones, single-line telephones, system operator consoles, adjuncts and adapters for the system and telephones, and power-related accessories.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Control Unit Page 3-2 The carriers hold the modules in slots. For the purposes of system programming and installation, 2-digit numbers indicate the slots, starting with 00 for the processor module.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 System Components Control Unit Page 3-3 Processor 3 Module Label Error/Status Code Display PCMCIA Interface Slot Debugging Port (plugged to prevent access) Alarm Status Light SMDR Port ADMIN Port Figure 3–1. Processor Module A super capacitor in the processor module provides backup power for the system’s clock and its memory in case of power failure or system shutdown.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Control Unit ■ Page 3-4 Translation Memory Card. White label; entitled Translation Card. To back up and restore your system programming as an alternative to using System Programming and Maintenance (SPM). These procedures are faster when you use the PCMCIA card.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Control Unit Line/Trunk and Extension Modules Page 3-5 3 Line/trunk and extension modules have jacks for connecting telephone company lines/trunks and extension wires to the control unit. The system supports 17 types of line/trunk and extension modules. For maximum flexibility, some modules support only lines/trunks, some only extensions, and some a combination of the two.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Control Unit Issue 1 February 1998 Page 3-6 module serves both the phone and T/R device, each device has its own extension number and operates independently. In contrast, if you want to use both an analog multiline telephone and a modem or other adjunct at the same location in the system and give each one its own extension number, you must use two physical extension jacks on the module.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Control Unit Page 3-7 Lucent Technologies technicians to install ring generators. If your 008 or 012 module has a ring generator, either added or built-in, you should see a label on the front of the module telling you that the ring generator is included.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Control Unit Issue 1 February 1998 Page 3-8 In addition, PRI and T1 support Group IV (G4) fax machines as well as desktop and group videoconferencing. PRI and T1 differ in some important ways: ■ Primary Rate Interface (PRI). PRI supports Integrated Services Access, also called Shared Access for Switched Services (SASS) and Call-by-Call Service Selection.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Control Unit Issue 1 February 1998 Page 3-9 — MCI Services (Release 4.2 and later systems only). Domestic outgoing long-distance and international voice calls; domestic incoming toll-free 800 voice calls; 900 service numbers; and private network voice calls as well as 56- and 64-kbps restricted and unrestricted circuit-switched data calls. — Local DMS-100 Services (Release 4.2 and later systems only).
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Control Unit Page 3-10 MERLIN LEGEND Communications System to a DEFINITY system. Whether used for digital tie-trunk emulation or not, a T1 data-operation channel provides data communications only, not voice communications. 3 800 NI-BRI Module Available for Release 4.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Control Unit Table 3–1.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Control Unit Table 3–1. Module 800 NI-BRI* Page 3-13 Continued Line/Trunk BRI Description Capacity: 8 BRI facilities, each with 2 B-channels (“virtual” lines) for voice and data and 1 channel used for signaling. Supports: See “800 NI-BRI Module” on page 3–10 for details. Voice, data, video, and other services at 64 kbps over standard ISDN lines/trunks.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones Table 3–1.
MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 System Components Telephones Page 3-17 ■ 14 fixed and unlabeled display buttons and 8 fixed-feature buttons ■ Support of one or two DSSs or PassageWay Direct Connection Solution MLX-20L telephones cannot be wall-mounted. When used as a QCC, some restrictions apply. The line buttons are not programmable, and the console cannot have an MFM.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones Page 3-18 3 MLX-16DP The MLX-16DP telephone (Figure 3–6) provides the following features: ■ Display (2 lines by 24 characters) ■ 16 line buttons that can be programmed with features ■ 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons ■ Support of PassageWay Direct Connection Solution, version 2.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones Page 3-20 NOTE: The MLX-10DP should not be an operator console. 3 MLX-10 The MLX-10 telephone (Figure 3–8) provides the following features: ■ 10 line buttons that can be programmed with features ■ 8 fixed-feature buttons MLX-10 telephones can be wall-mounted.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones Page 3-21 NOTES: 1. The MLX-5D telephone should not be an operator console. 2. In Release 5.0 and later systems, the system recognizes the MLX-5D as a 5-button telephone. In releases prior to 5.0, the system recognizes the MLX-5D as an MLX-10D.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones ■ Page 3-22 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons NOTES: 1. The MLX-5 telephone should not be an operator console. 2. In Release 5.0 and later systems, the system recognizes the MLX-5D as a 5-button telephone. In releases prior to 5.0, the system recognizes the MLX-5 as an MLX-10.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones Page 3-23 DSS Buttons 00 10 20 30 40 01 11 21 31 41 02 12 22 32 42 03 13 23 33 43 04 14 24 34 44 05 15 25 35 45 06 16 26 36 46 07 17 27 37 47 08 18 28 38 48 09 19 29 39 49 Page Buttons Message Status Button QCC Voice Announce Button Figure 3–10.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones Page 3-24 NOTE: Extensions may have to be renumbered in order to have all extension numbers appear on the DSS. A fourth button (lower leftmost) is the Message Status button, which changes the mode to and from message status operation. The remaining buttons in the bottom two rows are not used.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones Page 3-25 3 Single-Line Telephones Table 3–3 lists the recommended single-line telephones. Other available singleline telephones are also supported but are not recommended for Release 3.0 or later systems. Contact your Lucent Technologies representative for more information. Table 3–3.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones Page 3-26 The system automatically assigns line buttons to each multiline telephone. You can add, remove, or change this assignment through centralized telephone programming, but every multiline telephone automatically has two ICOM (Intercom) or three SA (System Access) buttons assigned.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones Page 3-27 transfer a call, establish a conference call, answer a call-waiting call, or pick up parked calls. You can program this button for either voice or ring operation. You can assign any combination of up to 10 ICOM Voice, ICOM Ring, and ICOM Originate Only buttons to each telephone on line buttons 1 through 10.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones Page 3-28 SSA buttons are often used by assistants and their supervisors, as well as people who work closely together, such as in a customer service department. For inside calls, you can program the button for either voice or ring operation. ■ Pool. Use this button to make outside calls on a specific trunk pool.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Telephones Issue 1 February 1998 Page 3-29 ■ ICOM Ring. Use this button to make inside calls and to receive inside calls and outside calls transferred from another extension. When you use an ICOM Ring button to make an inside call, the telephone at the destination extension rings with one burst to indicate an inside call. ■ ICOM Voice.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Operator Consoles Page 3-30 Operator Consoles 3 Operator consoles are telephones that you program for call handling and other system operator duties. With one exception (the MERLIN II System Display Console with built-in DSS), the telephones themselves are no different from the ones already described.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Operator Consoles QCC Buttons Page 3-31 3 The system automatically sets the buttons on the QCC with fixed features, and they are not programmable by the system operator or through centralized telephone programming. The QCC has the following fixed-feature buttons: ■ Call. Five buttons used to answer incoming calls and make inside and outside calls. NOTE: In Release 4.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Operator Consoles Page 3-32 ■ Alarm. Provides visible indication of a system alarm. When a system alarm occurs, the red light next to the button goes on. The system operator can use the Inspct button to determine the number of alarms. ■ Pool Status. Provides the system operator with the status of all pools (a maximum of 11).
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 Issue 1 February 1998 System Components Operator Consoles Page 3-33 to other telephones, and Send/Remove Message. (For more information about these features, see Chapter 4, “Features and Applications,” or see the Feature Reference.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adapters Page 3-34 3 Adapters This section describes the adapters that connect adjuncts to the system and to telephones. System adapters connect directly to the control unit; telephone adapters connect adjuncts to telephones.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adapters Page 3-35 ■ Cordless telephones ■ Single-line touch-tone telephones ■ Supplemental alerts (bells, chimes, horns, and strobes) The MFM is shipped with a power supply that supports one MFM and one DSS. When you connect two DSSs to a telephone, ask your Lucent Technologies representative about getting a different power supply.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adjuncts Page 3-36 — For devices that answer calls, for example, an answering machine or a modem (you need a programmed Auto Answer All button to allow the device to answer calls automatically). — For voice and data, which enables you to make and receive calls on the telephone when the modem attached to the GPA is busy.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adjuncts Page 3-37 ■ DATE ■ TIME ■ CALLED NUMBER ■ DUR (duration) ■ LINE (facility number) ■ STN (extension) ■ ACCOUNT (account code or authorization code if no account code is entered) ■ TALK (Release 5.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adjuncts Dial Dictation Page 3-38 3 You can use a dictation unit as either a system or extension adjunct. Some dictation units connect directly to the control unit via a T/R jack on the 012, 016 (Release 4.0 and later) module or 008 OPT module, or to a telephone using an MFM or a GPA.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adjuncts Page 3-39 You can attach an answering machine to greet off-hours visitors or let them leave a message. You can also attach an electromechanical door lock so you can unlock the door by dialing a special code from the telephone. Telephone Adjuncts 3 The telephone adjuncts described in this section connect to a telephone either directly or through an adapter.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adjuncts Page 3-40 Manual Operation (Analog Multiline Telephones Only) 3 Manual operation is appropriate when a headset is used occasionally. You must pick up the handset to answer a call and replace it to hang up.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adjuncts Issue 1 February 1998 Page 3-41 NOTES: 1. For the most up-to-date information about data and video communications, consult the Data/Video Reference. 2. If you are using data or video communications devices with the system, contact your Lucent Technologies representative to find out whether there is an applications note that describes the installation and use of your particular equipment.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adjuncts Page 3-42 In Release 4.0 and later systems, you can program (see System Programming for more information) an MLX extension jack for 2B data. This allows some communications equipment, such as desktop videoconferencing systems and the Ascend Pipeline 25-Px or Ascend Pipeline 50, to use both B-channels of an MLX extension jack to make and/or receive 2B calls.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adjuncts Ascend Pipeline 25-Px Access Device Page 3-43 3 This communications device requires Release 4.0 or later. It combines the capabilities of an ISDN terminal adapter and a LAN router, allowing high-speed access to Internet services over digital facilities, or permitting a remote user to dial into a main-site LAN server. It allows outgoing calls only.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adjuncts Table 3–5. Page 3-44 Adjunct Summary Equipment Alerts (AC): Any audible or visual alert that operates on 20–30 Hz ringing signals; associated with a specific extension (supplemental alert). Alerts (DC): Audible or visual alert operating on 48VDC ringing signals; associated with specific extension (supplemental alert) or works on programmed trunk jack (external alert).
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Adjuncts Table 3–5. Page 3-45 Continued Equipment Dial Dictation: A device that requires contact closure can be used on LS/GS line jack only with adapter. Description Can be connected to: LS or GS/LS trunk jack 008 OPT, 016 (Release 4.0 and later), or 012 T/R extension jack MFM and MLX extension jack GPA and analog extension jack Cannot be connected to a QCC.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Power-Related Hardware Table 3–5. Page 3-46 Continued Equipment Loudspeaker Paging: External paging system using DTMF signaling. Customer paging systems require an interface unit: for 3-wire input, PagePal can be used. Message-waiting indicator Modem Description Connects to LS or GS/LS trunk jack.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Power-Related Hardware Power Accessories Page 3-47 3 In a power failure, battery backup units can keep the system running for several hours. When you connect adjuncts and adapters to telephones, the power requirements for the telephones and the system increase.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Power-Related Hardware Protection Accessories Page 3-48 3 This section describes accessories that are needed for grounding and protecting special telephone connections from power surges, electromagnetic interference, and electrostatic discharge.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Power-Related Hardware Electromagnetic Interference Filters Page 3-49 3 Your Lucent Technologies representative recommends these filters for certain environments where electric motors, radio transmitters, or other radio-frequency generating equipment may interfere with telephone reception.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 3 System Components Power-Related Hardware Issue 1 February 1998 Page 3-50 When your system was planned, your Lucent Technologies representative made sure that it had a module to support one or more PFT telephones in case of an emergency. For more information, contact your Lucent Technologies representative. NOTES: 1. The PFT jack does not operate unless a power outage occurs or the power supply units are turned off. 2.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Features and Applications Page 4-1 4 4 This chapter offers descriptions of system features and applications that are available to help enhance your system. System features make it possible to customize the system to overall business needs, to the requirements of groups within your organization, and to the day-to-day job functions of individuals.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Page 4-2 ■ User Features. Used at extensions by individuals, including Direct-Line Console (DLC) operators or calling supervisors, to make work easier. User features include Saved Number Dial, Personal Speed Dial, and Personal Directory. ■ Operator Features.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-3 The third column, labeled PROG, classifies the feature according to whether it is programmable by regular users (extension programming, abbreviated EXT), only by the system manager using centralized telephone programming (abbreviated CNT), or only by the system manager using system programming (abbreviated SYS).
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Page 4-4 — Lines, line buttons, fixed-feature buttons — Maintenance — Numbering lines and extensions — Operators — Reports — Security ■ Special Operator and Supervisor Features Basic Calling and Answering 4 This Feature Finder (Table 4–1) covers features that users and Direct-Line Console (DLC) operators may need for basic calling and answering.
Basic Calling and Answering Type PROG Considerations Feature Name Answering calls See the phone number of an outside caller before answering. General SYS MLX display only; requires 800 GS/LS-ID module and caller identification service from phone company. Or requires PRI and Automatic Number Identification (ANI) service. Answer a call ringing at an extension other than your own. User EXT Pickup Answer a call ringing on a line that is not on your phone.
Continued Basic Calling and Answering Type PROG Considerations Feature Name Answering calls (continued) Answer calls as part of a group that responds to a certain type of call. Group SYS Group Calling Extension Status Answer a call waiting for you when all your SA or ICOM buttons are in use. User EXT Call Waiting Answer calls that come to your extension while you are at another extension. User EXT Forward and Follow Me Answer without using your hands, using a Hands-Free Unit.
Continued Basic Calling and Answering Type PROG Considerations Feature Name Conferencing and joining calls Conference inside and outside parties where the inside parties do not share a line. General SYS In Release 4.0 and later, Conference system manager can disable on single-line phones. User EXT Not for QCC General SYS Not for QCC. In Release Transfer 4.0 and later, system manager can disable on single-line phones. Dial an inside or outside number with one touch.
Continued Basic Calling and Answering Type PROG Considerations Feature Name Dialing and calling (continued) Set up account codes so that calls can be billed or tracked to a specific client or project. General SYS Account Code Entry/Forced Account Code Entry For billing to a project or client, use an account code before or during a call. User EXT Account Code Entry/Forced Account Code Entry General SYS Speed Dial (System Speed Dial) Enter a 2-digit code to dial a party you call often.
Continued Basic Calling and Answering Type PROG Considerations Feature Name Dialing and calling (continued) Call a busy extension and reach it when it is available. User EXT All but QCC. Do not use Callback Camp-On if your Camp-On system has voice mail. When lines are busy, wait for an available line and then have your call put through. User EXT All but QCC Callback Change the Extension Directory to reflect new or changed extensions.
Continued Basic Calling and Answering Type PROG Considerations Feature Name Paging Page over your company’s loudspeaker system. User SYS Group SYS Only MLX (except QCC) and BIS phones Paging (Speakerphone) Paging (Group) Page all the people at your company who have speakerphones. User SYS See item above. Paging (Speakerphone) Prevent voice-announced paging calls from coming in over your speakerphone, or allow them. User SYS EXT Only MLX (except QCC Voice Announce in releases prior to 4.
Continued Basic Calling and Answering Type PROG Considerations Feature Name Transferring calls Transfer a call to an inside or outside number. General SYS Different on QCC. In Release 4.0 and later, system manager can disable Transfer on single-line phones. Transfer Transfer a call with one touch. General SYS Not for single-line Transfer (One-Touch Transfer) Set up barrier codes (passwords) for remote access callers.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Covering Calls and Having Calls Covered Page 4-12 4 The Feature Finder in Table 4–2 covers features that users and Direct-Line Console (DLC) operators may need when they are either covering calls for others or having their calls handled by others.
Covering Calls and Having Calls Covered Type PROG Considerations Feature Name Covering others’ calls In a calling group, cover calls for another group. Group SYS Not for QCC Group Calling Coverage (Group Coverage) In a calling group, answer calls ringing for others in your group. Group EXT Not for QCC Group Calling Pickup (Group Pickup) As an individual, cover calls for a group. Group SYS Cover all of a co-worker’s calls. User SYS Cover a co-worker’s calls when they do not answer.
Continued Covering Calls and Having Calls Covered Type PROG Considerations Feature Name Controlling coverage by others (continued) Have all your calls covered by a co-worker. SYS Coverage (Primary Coverage) Have your calls ring immediately at your extension or only after a delay. User EXT CNT SYS CNT used for singleCoverage line phones or devices Ringing Options connected to MFMs; Release 4.1 and later: system manager sets delays for each sender.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Calling Privileges and Restrictions Page 4-15 4 Calling privileges and restrictions are planned and programmed centrally for the extensions in your company, as well as for remote access users. When you add a new extension or make other changes in your system, you may need to add or change calling restrictions.
Calling Privileges and Restrictions Type PROG Considerations Feature Name Preventing people from making calls Prevent calls from coming to your extension. User EXT Prevent an extension from making outside calls. Sys Mgr SYS Calling Restrictions (Toll or Outward Restrictions) Prevent an extension from making toll calls.
Continued Calling Privileges and Restrictions Type PROG Considerations Feature Name Allowing calls Allow people to use their own calling privileges at others’ extensions. General SYS When calling restrictions are applied, allow calls to certain numbers or area codes. Sys Mgr SYS ARS for Hybrid/PBX only Allowed/Disallowed Lists Speed Dial (System) Automatic Route Selection (ARS Facility Restriction Levels) Allow certain or all calls outside normal business hours. Sys Mgr CNT Release 4.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Customizing Phones Page 4-18 4 The Feature Finder in Table 4–4 describes features that people in your company can use to make their telephones work better for them. A person with an MLX telephone can choose from eight types of rings to distinguish his or her own phone’s ringing from those around them.
Customizing Phones Type PROG Considerations Feature Name Give your phone its own distinctive ring. User EXT Ringing Options (Personalized Ringing) Change the way your phone rings when you are already on a call. User EXT Ringing Options (Abbreviated Ring) Delay or remove the ring from an outside, SA, or ICOM button.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Messaging Page 4-20 4 The system includes a number of messaging features (see Table 4–5) that allow people at your company to let others know when they have called and even leave special messages for co-workers at display telephones. To leave a message for people who have display telephones, use Leave Message or Posted Messages.
Messaging Type PROG Considerations Feature Name Leaving messages Call and let a co-worker with a display phone know that you have called. User EXT Not for QCC Messaging (Leave Message) Let a co-worker with a display phone know you wish to speak with him or her, without calling.
Continued Messaging Type PROG Considerations Feature Name Setting up messaging Change the posted messages that users can choose from. General SYS Labeling Change the extension information that appears on display telephones that have messages. General SYS Labeling Set up a voice messaging system to take calls. General SYS Group Calling Set up extensions to receive messages from a machine when it has deliveries for them.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Page 4-23 4 Timekeeping People at your company can set alarms or reminder calls to let them know when it is time for some event (see Table 4–6). They also can use a timer to keep track of phone conversations or other activities. Table 4–6. Feature Finder: Timekeeping Timekeeping Type PROG Set your own phone to ring at a certain time as a reminder.
System Manager’s Functions and Features Type PROG Considerations Feature Name Group activities Set up a group that shares an extension number for receiving calls. Group SYS Group Calling Set up a group that shares an extension number to cover calls for others. Group SYS Group Calling Coverage Set up a group of extensions whose calls are all covered by the same person or persons. Group SYS Set up a group to pick up each others’ calls.
Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Group activities (continued) General SYS Group Calling Set up a voice messaging system to take calls. Group SYS Group Calling Change, add, or delete the line buttons (SA or ICOM) available on a user’s telephone. User SYS For single-line only in Release 4.0 and later System Access/Intercom Buttons Remove one of two assigned line buttons (SA or ICOM) so that Transfer cannot be used.
Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Lines, line buttons, fixed-feature buttons Assign lines that can be answered without operator involvement. User SYS Hybrid/PBX only Personal Lines Adjust the ringing at an extension, including one with a single-line phone or MFM. User EXT SYS System manager only for single-line, MFM Ringing Options Coverage General SYS Behind Switch mode only Recall/Timed Flash Back up and restore system programming.
Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Maintenance (continued) For noisy places: turn off microphone at a phone so that a user hears voice pages but must lift the handset to respond. User SYS Fix problems with the switchhook, Recall, or Flash button.
Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Operators (continued) Prevent DLC operators from accidentally disconnecting callers. Operator SYS DLC operators only Hold Direct-Line Console Find out about the Alarm button on operator consoles or set up a special light or bell to signal a system problem. Operator SYS Alarm Get a report on incoming and outgoing calls, including account codes and/or authorization codes if programmed.
Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Security (continued) Change voice messaging and Night Service passwords frequently. User SYS See guide for VMS Night Service Delete unused voice messaging and Night Service passwords immediately. Sys Mgr SYS See guide for VMS Night Service Review SMDR reports often.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Special Operator and Supervisor Features Page 4-30 4 The Feature Finder in Table 4–8 lists features that are available only to operators. Many of the features listed in other categories are also used by operators, but are not exclusively designed for them.
Special Operator and Supervisor Features Type Set others’ phones to ring at a certain time as a Operator reminder. Turn an extension’s Message light on or off to indicate that you have a message for the party. Operator PROG Considerations EXT DLC operators only EXT AUTO Feature Name Reminder Service Messaging (Send/Remove Message) Prevent calls from coming to your extension Operator AUTO QCC operators only when your phone is too busy to take any more calls or you must be away from your phone.
Continued Special Operator and Supervisor Features Type PROG Considerations Call an inside or outside number with one touch. Operator AUTO MLX phones or System Display Consoles only Direct Station Selector Find out about the Alarm button that signals a system problem. Operator Alarm SYS AUTO Feature Name Activate/deactivate Night Service for a Night Operator SYS AUTO Service group at the start/end of the work day. Night Service Set up the way calls are distributed to calling group members.
Continued Special Operator and Supervisor Features Type PROG Considerations Feature Name Log a calling group member in or out. Operator SYS DLC operators only Group Calling Extension Status Log a delay announcement device for a group in or out. Operator Group SYS DLC operators only Group Calling MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Features and Applications Features 4 Table 4–8.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Feature Descriptions Page 4-34 4 This section provides more detail about certain groups of related features, so that you can gain additional insight when it is necessary to match features with changing business needs. Here, the focus is on the differences among your choices, and not all system features are described.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-35 Sharing Lines 4 The simplest way to cover someone else’s calls is to share a line with him or her. This method is most appropriate in Hybrid/PBX and Behind Switch systems. Listed below are the types of lines that can be shared: ■ Prime Lines (Behind Switch Only).
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-36 In Release 4.0 and later systems, forwarding features are useful for covering calls regularly, rather than only temporarily. Forward, Follow Me, and Remote Call Forward can be set up to ring first at the forwarding extension before they are sent to the forwarded-to extension. If a call is not answered at the forwarding extension (or if, in Release 4.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-37 Activating Centrex Transfer via Remote Call Forwarding requires that Remote Call Forwarding be enabled for the extension. However, the user dials instead of a dial-out code, and a Pause character may be required after the . The Centrex service provider determines whether the Pause is needed.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features ■ Issue 1 February 1998 Page 4-38 A group called a coverage group (Group Coverage) A variety of different receivers can be assigned to take calls for an individual or a coverage group: ■ Another individual ■ A calling group ■ A voice mail system ■ An operator Generally, it is best for callers to receive individual attention.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Page 4-39 Beginning in Release 4.1 the system manager can coordinate voice mail coverage and Night Service. When an operator turns on Night Service for a Night Service group, Night Service with Coverage Control automatically deactivates the programmed Coverage VMS Off buttons at members’ extensions.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-40 Depending on the type of call and how the sender’s phone is set up, some calls are not eligible for coverage. Furthermore, there are interactions among the various forms of coverage.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Page 4-41 ■ Alternatively, if fewer than 30 extensions require coverage to the operator, phantom calling groups can be used to provide a second extension number for each user’s voice mail. The actual extension covers to the operator (Group Coverage) and the calling group is covered by voice mail.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-42 Table 4–10. Continued Feature Forward Remote Call Forward Covered by Any individual Outside phone Group A calling Coverage group, QCC operator, or individual Individual A calling Coverage group, QCC operator, or individual Description A person forwards his or her calls to an inside extension, turning the feature on at his or her own phone.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-43 Table 4–10. Continued Feature Pickup Covered by A pickup group or any individual Description Allows someone to answer calls ringing at another extension or on a line not assigned to his or her phone. With Group Pickup, the person does not need to know the extension number where the call is ringing.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Calling Restrictions Page 4-44 4 If you and your Lucent Technologies representative planned for calling restrictions as part of the initial setup of the system, the settings required for these calling restrictions are already in place. However, you may wish to change these settings or set restrictions and privileges for new users or new lines/trunks.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-45 In Behind Switch mode, calling restrictions must be supplied by the host system, not by the MERLIN LEGEND Communications System. In Release 3.1 and later systems, the system provides certain default calling restrictions that make it easier for system managers to guard against toll fraud. These are described below with the specific features they affect.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Issue 1 February 1998 Features and Applications Features ■ Page 4-46 Authorization codes are intended to allow people with less restricted extensions to use extensions where there are more restrictions. If you use authorization codes to enforce restrictions, people may discover that, at some extensions, they can make calls without using authorization codes and gain more privileges than their own extensions allow.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Issue 1 February 1998 Features and Applications Features Page 4-47 also be used to make certain calls.) Use Disallowed Lists to provide some protection from toll abuse when no other restrictions are applied and to restrict remote access callers. Allowed/Disallowed Lists can be used with other calling restrictions.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-48 When the Password option of the Night Service feature is programmed, outgoing calls can be restricted by requiring the user to enter a password. The operator who turns Night Service on and off must also enter a password. A Night Service Exclusion List exempts certain extensions (a HotLine, for example) from the password requirement.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-49 an FRL of 6 has the most privileges (any route may be used). Table 4–11 shows some examples. Table 4–11.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Page 4-50 ■ FRL 2 for restriction to local calls only ■ FRL 3 for restriction to domestic long distance (excluding area code 809 for the Dominican Republic as this is part of the North American Numbering Plan, unless 809 is required) ■ FRL 4 for international calling ■ Each extension should be assigned the appropriate FRL to match its calling requirement.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Page 4-51 ■ An authorization code can also be used to remote call forward calls at phantom extensions. ■ Authorization codes can be used for call control and call accounting through the Station Message Detail Recording (SMDR) printout.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Page 4-52 second dial tone following the dialed star (*) code, to signal customers that they must dial additional digits. If this second dial tone is not immediate, a hacker can enter digits that are not detected by the CO but are detected by the system’s calling restrictions.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Page 4-53 ■ Operators often need Direct Station Selectors (DSSs) for easy access to extensions. Auto Dial is also an option when the operator does not cover a large number of extensions. ■ Auto Dial buttons require programmed line buttons but are useful for people who have those buttons available and make many calls to a few numbers.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-54 calling supervisor. When too many calls are waiting for a calling group, calls are sent to an overflow receiver. In Release 4.0 and later systems, waiting calls can be sent to the overflow receiver based how long callers have been waiting or how many callers are waiting. In Release 6.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-55 devices can serve waiting callers in Release 5.0 and later systems. (Music On Hold can also entertain people who are waiting for a group member’s attention.) In Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Page 4-56 Service status is not affected by Night Service operation at the extension of an operator who handles another Night Service group. If a line is assigned to an operator position but not included in a Night Service group, Night Service does not affect it.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Issue 1 February 1998 Page 4-57 Some data communications setups (called data workstations) include a modem connected to an MLX telephone that is equipped with a Multi-Function Module (MFM). MLX extensions make good data workstations because they require only one extension jack for both the phone and the modem (the modem may be inside or external to a data terminal or PC).
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Remote Access Page 4-58 4 The Remote Access feature allows someone outside the system to call in and use the system as if he or she were on the system. You can and should see that a barrier code is programmed for each remote access user, who enters that code as a password for access to the system.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Features Page 4-59 ■ Account Code Entry. This feature enables users to enter account codes for outside calls, both incoming and outgoing. These codes appear on Station Message Detailed Recording (SMDR) reports and are used for billing or cost accounting to identify outgoing calls with a project, client, or department.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Applications System Management Features Page 4-60 4 The system includes features for which the system manager is responsible and features that help the system manager do his or her job. Features for which the system manager is responsible are detailed in the Feature Finders earlier in this chapter and in the feature descriptions above.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Applications Page 4-61 telecommunications companies. For more information, see the Feature Reference and “Modules Supporting Lines/Trunks” on page 3–7. This section provides an overview of the applications and services that you can connect to the system.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Applications Issue 1 February 1998 Page 4-62 Telephony Services workgroup product. It allows clients, via the telephony server, to use software applications for calling activities.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Applications Issue 1 February 1998 Page 4-63 Table 4–12.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Applications Page 4-64 Table 4–12.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Applications ■ Issue 1 February 1998 Page 4-65 If you plan to use an outcalling feature (see Table 4–13 for an explanation), consider using calling restrictions to prevent this feature from being abused by people who may make fraudulent toll calls. NOTE: In Release 3.1 and later systems, all VMI ports are by default restricted from outcalling in Hybrid/PBX systems, using an extension FRL of 0.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Applications Page 4-66 Table 4–13. Voice Messaging Systems Service or Application Description Automated Answers calls with recorded greeting and * Attendant menu of choices; transfers calls as callers prompt. Call Connects callers to called party’s mailbox Answer when extension is busy or unanswered. Enhances an automated attendant.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Applications Page 4-67 Table 4–13. Continued Service or Application Description Fax Call Allows storing of faxes when extensions Coverage are busy or unanswered. Allows users without fax machines to get faxes for later printing. Fax For confidentiality, allows faxes to be Messaging stored in a user’s fax mailbox for later printing.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Issue 1 February 1998 Features and Applications Applications Page 4-68 piece of paper and improperly discarding them). Additionally, hackers may use a computer to dial a password and then publish the information to other hackers. Substantial charges can accumulate quickly.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 4 Features and Applications Applications Issue 1 February 1998 Page 4-69 A 012 or 016 port (Release 4.0 and later) that is programmed as a generic VMI port or a MERLIN LEGEND Mail Voice Messaging System port (including the Remote Maintenance Device port) can transfer an outside call to an outside number if the default settings are changed in Release 3.1 and later systems.
MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Page 5-1 Putting the System to Work 5 5 This chapter provides two sample business scenarios to help you understand your existing system and other configurations you may want to consider in the future. The following examples are discussed: ■ Scenario 1: A Small Office (Key Mode). A private medical practice.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 1: A Small Office Page 5-2 information about data and video communications, consult the Data/Video Reference. 2. Release 6.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Issue 1 February 1998 Putting the System to Work Scenario 1: A Small Office Table 5–1. Page 5-3 Medical Office Needs Staff Member Physician Needs Personal line in her office; if she is not available, the appointments/payments clerk should take these calls. Minimal interruptions when with patients. At these times, the operator/receptionist or nurse should take messages; the physician must be notified of urgent calls.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 1: A Small Office Page 5-4 FUTURE EXPANSION – EMERGENCY ROOM EXAM ROOM #2 EXAM ROOM #3 SUPPLIES DOCTOR’S SUITE DOCTOR’S OFFICE STAFF LOUNGE LAB APPTS. & PAYMENT CLERK RECEPT. WAITING ROOM Figure 5–1.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 1: A Small Office Page 5-5 5 System Description The system is set up for Key mode operation and uses the following equipment and features to answer the needs of the staff: ■ Incoming Lines. Four lines associated with the office’s Listed Directory Number, plus a personal line for the physician and a dedicated line for the office manager’s fax machine.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 1: A Small Office Issue 1 February 1998 Page 5-6 — For physician: Coverage after 3 rings by appointments/payments clerk; this feature is intended to handle personal line calls. (On all other lines, the operator speaks to the caller and then transfers the call to the doctor only at certain times of the day; otherwise, the operator takes messages.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 2: A Professional Office Scenario 2: A Professional Office Page 5-7 5 This scenario describes a law firm. The communications needs of the company fall into these categories: ■ Executive Staff. Five partners and four associate partners. ■ Secretarial Staff.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Putting the System to Work Scenario 2: A Professional Office Page 5-8 at so ci at en pm Operator/ Receptionist Reception Area Junior Partner ui Paralegals (8) Equipment Senior Partner Eq Pa Se rtn ct er's 'y G Se en ct 'l ’y Main Conference Room A Se ss ct o. 'y Pa Se rtn ct er's 'y Pa Se rtn ct er's 'y A Se ss ct o.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 2: A Professional Office Page 5-9 5 Executive Staff Table 5–2 describes the needs of the executive staff. Table 5–2. Executive Staff Needs Staff Member Partners Needs Partners’ calls do not ring at their phones. Partners never answer their own phone calls; executive secretaries answer all their calls.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 2: A Professional Office Page 5-10 5 Secretarial Staff Figure 5–3 describes the needs of the secretarial staff. Table 5–3. Secretarial Staff Needs Staff Member Partners’ Executive Secretaries Needs Answer all of their bosses’ calls. Calls come directly and through the operator.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 2: A Professional Office Administrative/Support Staff Page 5-11 5 Table 5–4 describes the needs of the administrative/support staff. Table 5–4. Administrative/Support Staff Needs Staff Member Paralegals Needs If a paralegal is not available, another in the group picks up the call.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 2: A Professional Office Page 5-12 5 Other Needs Table 5–5 describes some of the miscellaneous needs of the office. Table 5–5. Other Needs Extension All staff members Needs After hours, staff members must be able to hear phones ring and be able to answer. They need to be able to transfer after-hours calls to voice mail.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 2: A Professional Office Issue 1 February 1998 Page 5-13 NOTE: The 016 basic telephone module (Release 4.0 and later only) supports a maximum bit rate of 14.4 kbps. Therefore, the office’s analog equipment (fax machines and modems) is restricted to speeds no higher than this. ■ Equipment.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 2: A Professional Office Page 5-14 and Authorization Codes features are used, only the authorization code is printed on reports. ■ Paging. Loudspeaker paging for certain work areas; secretaries use programmed speakerphone paging buttons to inform their bosses about calls waiting for them. ■ Dialing Features.
MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 2: A Professional Office Table 5–6. Law Firm Call Coverage and Call-Handling Staff Member Needs Partners Never answer phone calls; all calls answered by their executive secretaries. If no executive secretary is available, calls can go to voice mail, if desired.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 2: A Professional Office Table 5–6. Page 5-18 Continued Staff Member Needs Paralegals If a paralegal is not available, another paralegal takes the call. If the forwarded-to receiver is not available, the forwarding extension turns off the Forwarding feature and calls receive voice mail coverage.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Scenario 2: A Professional Office Issue 1 February 1998 Page 5-19 Continued Table 5–6. Staff Member Office/ System Manager Bookkeeping Department Members Word Processing Pool Operator/ Receptionist Needs Feature/Application If manager is not available, voice Coverage by voice mail system and mail answers.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Putting the System to Work Scenario 2: A Professional Office Page 5-20 at so ci at Library Main Entrance VMS Figure 5–4. Law Firm Call Coverage Operator/ Receptionist Reception Area Junior Partner en pm ui Paralegals (8) Equipment Senior Partner Eq Pa Se rtn ct er's 'y G Se en ct 'l ’y Main Conference Room A Se ss ct o. 'y Pa Se rtn ct er's 'y Pa Se rtn ct er's 'y A Se ss ct o.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Optimizing Your System ! Page 5-22 SECURITYlALERT: The MERLIN LEGEND Communications System ships with ARS activated and all extensions set to Facility Restriction Level 3, allowing all international calling.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Optimizing Your System Page 5-23 128 kbps. The 2B Data feature allows the use of a single MLX port for desktop videoconferencing; both the main and adjunct extension numbers are used. An MLX telephone may be connected to some desktop videoconferencing systems. The telephone shares the MLX extension.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Optimizing Your System Page 5-24 area network (LAN). The link is made through a programmed MLX extension jack that is connected to an ISDN BRI PC expansion board (such as the EICON board) on a server running Novell NetWare software, version 3.12, 4.11, or 4.1.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Optimizing Your System Page 5-26 NOTE: If the MLX module for the CTI link is the only MLX module in the system, SPM software, version 5.15 or later, is also required in order to program the CTI link. For more information about these requirements and about installing a CTI link, see PassageWay Telephony Services Network Manager’s Guide.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 5 Putting the System to Work Optimizing Your System Caller ID Page 5-27 ■ Log Viewer. Enables you to view entries that are stored in the PassageWay call log that contains a record of every call you make using Lucent Technologies Call. ■ Lucent Technologies Connect. Management software that provides the basis for the other PassageWay applications and the diagnostics features to troubleshoot them.
MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Page 6-1 Managing the System 6 6 This chapter helps you complete the most common system management tasks. It includes some background on the types of programming and how to access them, and then provides task descriptions and procedures. ! CAUTION: Do not attempt to change either the system numbering plan or the system operating mode.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Using the Programming Procedures Page 6-3 For more information, refer to the following guides: ■ For information about the planning forms, see System Planning. If you don’t have this guide, contact your Lucent Technologies representative. ■ For information about the features, including important feature interactions, see the Feature Reference.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Using the Programming Procedures Console/Display Instructions ! Page 6-4 Additional Information PC Select the line button to which you want to assign the feature. 6HOHFW %XWWRQ ([WHQVLRQ 3URJUDP YYYY 3DJH 3DJH xxxx = extension entered in Step 2 Press the line button or function key that corresponds to your selection.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Introduction to System Programming Page 6-5 The summary programming procedures describe steps for both the console and the PC. You should use the appropriate procedure. The format is as follows: Console Procedure PC Procedure More→/DEHOLQJ→*US &DOOLQJ→Dial calling group ext. no.→(QWHU→Drop→Enter label→ (QWHU→([LW→([LW I + → → →Type calling group ext. no.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Introduction to System Programming Page 6-6 — PC with System Programming and Maintenance (SPM) Software. A PC directly connected through its serial port to the lower RS-232 port on the control unit’s processor module, or a PC dialing into the system through a modem either locally or remotely. SPM emulates a system programming console on your PC. ■ Extension Programming.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Introduction to System Programming 6\VWHP 6HW XS 5HYLHZ DQG ([LW 6L]H YYYY 7\SH YYYY 2SHUDWRU YYYY YYYY YYYY YYYY YYYY YYYY ([LW Figure 6–1. Page 6-7 Your system information appears in place of xxxx. Information Screen Menu Selection Screens 6 A menu selection screen prompts you to select a listed option. The screen title is the first line on all screens.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Introduction to System Programming Page 6-8 button next to the option name or the function key that corresponds to the option name. Then your selection is either highlighted or inserted in the screen title. To program or save the highlighted selection, you press the unlabeled display button on the PC).
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Introduction to System Programming Page 6-9 The system programming hierarchy, included in Appendix B of System Programming, details the sequence of screens you work with when you select the system programming options. Table 6–2.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Introduction to System Programming 4&& 3ULRULW\ [ (QWHU OLQH WUXQN QXPEHU YYY 'HOHWH %DFNVSDFH 1H[W ([LW (QWHU Figure 6–5. Page 6-10 %% % The QCC Queue Priority Level you entered appears in place of Y. The line/trunk number you entered appears in place of YYY.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Introduction to System Programming Table 6–3. Display/Key Page 6-11 Continued Function Complete a procedure. In a few cases, you return to the System Programming menu when you select ([LW. In most cases, you return to an intermediate step within the procedure.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Introduction to System Programming Table 6–4. Idle State System Forced Idle Page 6-12 Idle States Description The entire system (every line and every extension) is idle. No calls can be made or received. Procedures Select system mode (Lucent Technologies only). Identify system operator positions.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Programming from the Console Page 6-15 Home MENU MODE: Select Feature Menu Press HOME to Exit More Inspct Directory Messages Posted Msg Alarm Clock Timer Figure 6–8. Ext Program Display Buttons and Main Menu There are two types of console buttons: ■ Fixed Display Buttons.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Programming from the Console Page 6-16 6 Console Overlay The programmable line buttons are on the main part of the console. There are actually 20 line buttons on the console, but you can use the console overlay to program up to 34 lines. Some of the unlabeled line buttons on the lower part of the console may also be used for programming features.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Programming from the Console Page 6-17 6 DSS Lights The lights on the DSS (if one is attached to the console) show the status of features programmed on the extensions. When you select a feature from a menu, the red light next to the DSS button is on, off, or flashing, depending on whether the feature is programmed on the corresponding extension.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Programming from a PC with SPM YYYY YYYY ([LW ! YYYY YYYY Page 6-18 2SHUDWRU = Position extension numbers Select ([LW Make a selection. 6\VWHP 3URJUDPPLQJ ! 0DNH D VHOHFWLRQ 6\VWHP ([WHQVLRQV 6\V5HQXPEHU 2SWLRQV 2SHUDWRU 7DEOHV /LQHV7UXQNV $X[(TXLS ([LW 1LJKW6UYFH Press the button or function key next to your selection.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Programming from a PC with SPM Issue 1 February 1998 Page 6-19 NOTE: Beginning with version 4.25, required for Release 4.1 of the system, SPM runs under Windows 95 as a DOS application. For more information about setting up and using SPM for programming on a PC with DOS, see Chapter 2 of System Programming.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Programming from a PC with SPM Page 6-20 6 Types of PC Connections There are three ways to connect the PC to the control unit: ■ Direct Local Connection. For a direct local connection, you must connect the PC to the system programming jack (labeled ADMIN). This is the lower modular RS-232 jack on the processor module. (The upper jack is reserved for the SMDR printer.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Programming from a PC with SPM Issue 1 February 1998 Page 6-21 Console/Display Instructions Additional Information ! If the PC does not have a hard disk, insert the SPM diskette into Drive A. ! Type B and press 1 . $ ! appears on the screen. ! Type TQN and press 1 to display the SPM Welcome screen shown below.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Programming from a PC with SPM With a Local or Remote Modem Connection Page 6-22 6 The method you use to access SPM by modem depends on whether you are programming on site (locally) or from a remote location. ■ If you are on site, the modem must be connected to a 012 or a 016 (Release 4.0 and later only) module on the control unit.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Programming from a PC with SPM Issue 1 February 1998 Page 6-23 To access SPM through a local or remote modem connection, follow the steps below. For more information about the procedure format, see “Using the Programming Procedures” on page 6–3.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Centralized Telephone Programming Issue 1 February 1998 Page 6-24 Console/Display Instructions Additional Information To reach the System Programming menu, select System Programming by .
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Centralized Telephone Programming Page 6-25 NOTE: Some programming can be performed only when the entire system or some part of it (such as a trunk or an extension) is idle. See the section “Idle States” on page 6–11. Starting Centralized Telephone Programming 6 Reach the Centralized Programming menu from the System Programming menu.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Centralized Telephone Programming Console/Display Instructions ! Additional Information PC Select a programming option. &HQWUDOL]HG 3URJUDPPLQJ 0DNH D VHOHFWLRQ 3URJUDP ([W &RS\ ([W ([LW ! Page 6-26 Select 3URJUDP ([W or &RS\ ([W.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Centralized Telephone Programming ■ ■ Issue 1 February 1998 Page 6-27 If you program the wrong feature on a button, follow the steps below: 1. Press the button. 2. Select 'HOHWH (press 3. Press the button again. on the PC). If you press a line button that is not active, the screen shown below appears. Press Home to return to the Home screen.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Centralized Telephone Programming Page 6-28 In Release 5.0 and later systems, the system recognizes MLX-5 and MLX-5D telephones as 5-button telephones. The System Programming Extension Information Report shows the correct identification for these telephones. ■ At the Centralized Programming menu, use the following procedure to program features onto a single telephone.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Centralized Telephone Programming Console/Display Instructions ! Page 6-29 Additional Information PC Select the line button where you want to assign the feature. 6HOHFW %XWWRQ ([WHQVLRQ 3URJUDP YYYY 3DJH 3DJH YYYY = extension entered in Step 2 Press the line button or function key that corresponds to your selection.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Centralized Telephone Programming Page 6-30 A Multi-Function Module’s programming can be copied to or from another MFM. A Direct Line Console (DLC) can be copied only to another DLC. Single-line telephones’ and QCCs’ features cannot be copied. Table 6–6 lists the features that can be copied to another extension.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Centralized Telephone Programming Table 6–6.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Issue 1 February 1998 Managing the System Centralized Telephone Programming Table 6–7.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Centralized Telephone Programming Console/Display Instructions ! Additional Information PC Specify the number of the extension to which you want to copy programmed features or SA or ICOM buttons. &RS\ H[WHQVLRQ YYYY WR (QWHU H[WHQVLRQ OOOO ! Page 6-33 %DFNVSDFH 1H[W ([LW (QWHU YYYY = extension entered in Step 2 Dial or type [OOOO].
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Using Reports Page 6-34 If you are copying assignments from an operator position to a block of extensions that includes both operator and non-operator extensions, the information is copied only to the operator positions; the non-operator positions are not affected.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Using Reports ■ Issue 1 February 1998 Page 6-35 The system programming reports include reports that describe how various aspects of the system are programmed (for example, trunk information, label information, Allowed and Disallowed Lists, and Pickup Groups), and an Error Log that describes any system errors that may occur. You reach these reports from the system programming menus.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Using Reports Page 6-37 Printing System Programming Reports 6 System programming reports can be printed out or viewed on the screen of a PC with SPM or printed out on a serial printer connected to the SMDR jack on the processor module in the control unit.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Setting System Date and/or Time PC Procedures Page 6-38 < To print trunk information: → → To print extension information: → → → →Type ext. no.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Backing Up the System Page 6-39 Valid Entries For date: Month: 01 to 12 Day: 01 to 31 Year: 00 to 99 For time: 0000 to 2359 6 Task List: Setting System Date and/or Time o o Open the System Programming menu from the console or a PC with SPM.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding an Extension Page 6-40 extension appears on the screen. Attempt the backup procedure again when the busy extension becomes idle. NOTE: By default, the system is set to perform a backup automatically once a week. You can change this to daily backups or to manual backups.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding an Extension Page 6-41 6 Planning Guidelines The procedure to add an extension involves several decisions on your part. For example, you must decide which features to assign to the extension. These include calling restrictions, Coverage, calling group, Pickup group, paging group, Night Service, Forced Account Code Entry, and Remote Call Forwarding.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Issue 1 February 1998 Managing the System Adding an Extension o o o Page 6-42 Make decisions about which features and buttons to assign to this extension as described in the planning guidelines above. Record your decisions on the appropriate planning forms. Open the System Programming menu from the console or a PC with SPM.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Moving an Extension Page 6-43 instructions in “Analog Multiline Telephones with Voice Announce to Busy” in the “Telephones” section of System Programming, Chapter 3, or the instructions in “Data Features” in Chapter 4 of System Programming.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Removing an Extension Task List: Moving an Extension o o Page 6-44 6 Obtain Form 2a, System Numbering: Extension Jacks. Renumber the extension(s) and record the changes on Form 2a.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Removing an Extension Task List: Removing an Extension o o o Page 6-45 6 Obtain Form 2a, System Numbering: Extension Jacks. Also obtain any relevant forms, including group-assigned feature forms (for example, 7c, Group Coverage) and Forms for the individual telephone (for example, 4d, MLX Telephone). Appendix D of this guide includes a list of the planning forms.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Assigning a HotLine Extension o o o Page 6-46 Remove the features, following the instructions for each feature in “Optional Telephone Features,” “Optional Group Features,” and “System Features” in System Programming, Chapter 3, or in Chapter 5, “Centralized Telephone Programming,” of System Programming.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Assigning a HotLine Extension Page 6-47 opportunity to program the necessary Personal Speed Dial code while at the telephone. For security reasons, as long as the extension remains a HotLine, no further programming is allowed at the extension, and changes to the speed dial code must be made using centralized telephone programming.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Calling Restrictions Page 6-48 6 Programming Instructions Console Procedure PC Procedure ([WHQVLRQV →More→More→+RW/LQH→Dial ext. no.→(QWHU→([LW→([LW → → → Changing Calling Restrictions → →Type ext. no.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Trunk-to-Trunk Transfer Status Planning Guidelines ! Page 6-50 6 SECURITYlALERT: The default setting for all extensions, including voice messaging (VMI) ports and remote access barrier codes, disallows trunk-to-trunk transfer.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Coverage Delay Options o Page 6-51 When you have finished, file the form(s) with the rest of the planning forms. 6 Programming Instructions Console Procedure PC Procedure ([WHQVLRQV →More→More→ 7UN7UDQVIHU →Toggle LED On/Off or Dial ext. no.→(QWHU→([LW→([LW → ext. no.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Coverage Delay Options Table 6–8. Issue 1 February 1998 Page 6-52 Ring Delays Affecting Coverage Timer Coverage Delay Interval* Group Coverage Ring Delay Primary Cover Ring Delay Factory Setting Range 3 rings 1–9 rings 3 rings 2 rings 1–9 rings 1–6 rings Description Release 4.0 and prior systems, set systemwide.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Coverage Delay Options Issue 1 February 1998 Page 6-53 Continued Table 6–8. Factory Setting Range Secondary Cover Ring Delay 2 rings 1–6 rings Release 4.1 and later systems, programmable for each extension. In addition to the fixed Secondary Coverage Delay Interval (2 rings), this timer sets the delay before a Secondary Cover button programmed for Delay Ring begins to ring audibly.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Coverage Delay Options Table 6–9. Issue 1 February 1998 Page 6-54 Group Coverage Call Delivery Rules (Release 4.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Coverage Delay Options Page 6-55 6 Planning Guidelines When you plan cover delays, consider whether the sender is part of a coverage group or not. If the sender is covered by only individuals, delays are fairly easy to plan, depending on whether the sender never plans to answer calls or plans to answer them when he or she is at the extension.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Coverage Delay Options o o o Page 6-56 Open the System Programming menu from the console or a PC with SPM. Program the change(s), following the instructions for “Coverage Delays” in the “Telephones” section of System Programming, Chapter 3, or the summary programming instructions below. When you have finished, file the forms with the rest of the planning forms.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding/Removing a Line Adding/Removing a Line Page 6-57 6 Use this procedure to add a line to or remove a line from the system. 6 Planning Guidelines If you are adding a new line and need to order a module to connect the line, coordinate the installation and connection dates to ensure that the new module is installed before the line is connected to the system.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding a DLC Operator Position Adding a DLC Operator Position Page 6-58 6 Use this procedure to add a DLC operator position to either an MLX or an analog multiline extension module. To add a QCC operator position, see the next section, “Adding a QCC Operator Position” on page 6–61.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding a DLC Operator Position Page 6-59 The procedure to add an operator position involves several tasks that require decisions, for example, assigning features like calling restrictions, Coverage, calling group, Pickup group, paging group, Night Service, Forced Account Code Entry, and Remote Call Forwarding.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Issue 1 February 1998 Managing the System Adding a DLC Operator Position Page 6-60 NOTE: This task requires an idle condition: Extension Forced Idle for this extension jack. o Assign the jack, following the instructions for “DLC Operator Positions” in the “System Operator Positions” section of System Programming, Chapter 3, or the summary programming instructions below.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding a QCC Operator Position Page 6-62 Table 6–11. Maximum Number of Operator Positions Maximum Positions Position Type Type of Telephone QCC MLX-20L 4 DLC MLX-20L 8 MLX-28D BIS-34D, BIS-22, or BIS-22D analog multiline telephone MERLIN II Display Console QCC button assignments are automatic and factory-set. In Release 4.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding a QCC Operator Position Task List: Adding a QCC Operator Position o o o o o o o o o o o Page 6-63 6 Obtain Form 2a, System Numbering: Extension Jacks, Form 6a, Optional Operator Features, and 5d, Queued Call Console (QCC). If necessary, read “Queued Call Console” in the Feature Reference for detailed information about QCC consoles.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding Operator Features Programming Instructions Page 6-64 6 See the appropriate procedures in System Programming as noted in the task list above.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding Operator Features Hold Return Page 6-65 Remain on hold, Return to QCC queue Automatic Hold Release Auto Hold, Auto Release Queue over Threshold 0 to 99 Elevate Priority 0 (same priority) and 5 to 30 seconds Calls-in-Queue Alert Enable, Disable QCC Operator to Receive Call Types N/A QCC Operator Voice Announce to Busy (Release 4.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Connecting Auxiliary Equipment Issue 1 February 1998 Page 6-67 Because this procedure requires an idle system, you may want to perform it after hours.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Connecting Auxiliary Equipment Page 6-68 Valid Entries Line/trunk numbers For Voice Messaging System and Automated Attendant The number of rings cannot be programmed for individual voice messaging systems; the single setting applies for all.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Calling Group Assignments Page 6-69 6 Programming Instructions For fax machines: Console Procedure PC Procedure $X[(TXLS→)D[→([WHQVLRQ→Dial ext. no.→(QWHU→([LW→0VJ :DLWLQJ→Dial fax machine ext. no.→(QWHU→Dial message waiting indicator ext. no.→(QWHU→7KUHVKROG→Drop→Dial no. of seconds→(QWHU→([LW→([LW 7 I → → →Type ext. no.→ → → → Type fax machine ext.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Issue 1 February 1998 Managing the System Changing Calling Group Assignments Page 6-70 The total number of extensions can be divided into a maximum of 32 calling groups. A calling group can include a maximum of 20 extensions, but not all 32 calling groups can have this maximum number.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Revising Allowed Lists Page 6-71 6 Programming Instructions Console Procedure PC Procedure Revising Allowed Lists ([WHQVLRQV →More→*US &DOOLQJ→0HPEHUV→Dial calling group ext. no.→(QWHU→Dial ext. no.→ (QWHU→ ([LW→([LW→([LW → → → →Type calling group ext. no.→ →Type ext. no.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Revising Allowed Lists Page 6-72 code are checked normally by Allowed/Disallowed Lists, calling restrictions, and ARS. The MERLIN LEGEND Communications System Release 3.1 and later observes these Bellcore standards for star codes: ■ Only 2- or 3-digit star codes are recognized. Two-digit star codes must begin with 1, 4, 5, 6, 7, 8 or 9.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Assigning Allowed Lists to Extensions o o Page 6-73 Program the change(s), following the instructions for “Allowed Lists” in the “System Features” section of System Programming, Chapter 3, or the summary programming instructions below. When you have finished, file the forms with the rest of the planning forms.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Revising Disallowed Lists Page 6-74 6 Programming Instructions Console Procedure PC Procedure 7DEOHV→$OORZ7R→Dial list no.→(QWHU→Dial ext. no.→(QWHU→([LW→([LW → → Revising Disallowed Lists →Type list no.→ →Type ext. no.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Issue 1 February 1998 Managing the System Revising Disallowed Lists Page 6-75 ■ The star code or codes must come at the beginning of the string of digits dialed, not at the end or in the middle. Multiple leading star codes are allowed for dialing, but not in Allowed/Disallowed Lists. For example, *67*705551212 is recognized correctly, but in 5551212*67*705553131 the stars are ignored.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Assigning Disallowed Lists to Extensions Page 6-76 6 Task List: Changing Disallowed Lists o o o o o o Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c. If necessary, read “Allowed/Disallowed Lists” in the Feature Reference for detailed information about this feature.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Group Coverage Assignments Page 6-77 Task List: Assigning Disallowed Lists to Extensions o o o o o o 6 Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c. If necessary, read “Allowed/Disallowed Lists” in the Feature Reference for detailed information about this feature.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Revising Night Service with Group Assignment Task List: Changing Group Coverage Assignments o o o o o o Page 6-79 6 Obtain Form 7c, Group Coverage. If necessary, read “Coverage” in the Feature Reference for detailed information about this feature. Plan changes using the planning guidelines above; record the new values on Form 7c.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Revising Night Service with Group Assignment Page 6-80 the system manager to control off-hours operation on a line-by-line basis, and is particularly useful when applied to personal lines.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Revising Night Service with Coverage Control Page 6-81 6 Programming Instructions Console Procedures To assign a calling group to a Night Service group: 1LJKW6UYFH →*URXS$VVLJQ→&DOOLQJ *URXS→Dial ext. no. of Night Service operator→(QWHU→Dial calling group no.→(QWHU→([LW→([LW To assign an extension to a Night Service group: 1LJKW6UYFH →*URXS$VVLJQ→([WHQVLRQV→Dial ext. no.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Revising Night Service with Coverage Control ■ Page 6-82 When Night Service is turned off and normal operation is resumed, all Coverage VMS Off buttons are activated. Calls follow normal coverage patterns for business-hours operation. Users can manually override this system-programmed setting by pressing the Coverage VMS Off buttons at their extensions.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Trunk Labels Page 6-84 Labels can contain capital letters, numbers, and eight types of characters: ampersands (&), dashes (-), spaces, periods (.), commas (,), apostrophes (‘), stars (*), and pound signs (#). Task List: Changing Extension Directory Labels o o o o o o 6 Obtain Form 2a, System Numbering: Extension Jacks.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Posted Message Labels Page 6-85 6 Planning Guidelines The availability of the caller identification information may be limited by localserving (caller’s) jurisdiction, availability, or central office (CO) equipment. Valid Entries Each label can have a maximum of seven characters.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Posted Message Labels Page 6-86 To program with SPM: Use the PC keyboard for labels. All letters appear on the screen in uppercase. 6 Planning Guidelines Messages 2 through 20 can be changed through programming. Message 1, DO NOT DISTURB, cannot be changed. Valid Entries 1 to 20 Each posted message can have a maximum of 16 characters.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing Calling Group Labels Changing Calling Group Labels Page 6-87 6 Use this procedure to change alphanumeric system labels for display telephone users to identify calling groups. To program on the system programming console: Use the buttons next to the display and line/feature buttons to specify alphanumeric characters and punctuation for labels.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Changing System Directory Labels Page 6-88 6 Programming Instructions Console Procedure PC Procedure More→/DEHOLQJ→*US &DOOLQJ→Dial calling group ext. no.→(QWHU→Drop→Enter label→(QWHU→([LW→([LW 7 I → → →Type calling group ext. no.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding a CTI Link o o Page 6-89 Program the change(s), following the instructions for “System Speed Dial Directory” in the “Labeling” section of System Programming, Chapter 3, or the summary programming instructions below. When you have finished, file Form 10b with the rest of the planning forms.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Issue 1 February 1998 Managing the System Adding a CTI Link Page 6-90 Consider the following planning factors before you program a CTI link: ■ The CTI link can be programmed before the CTI link hardware is plugged into a port on a 008 MLX or a 408 MLX module.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding a CTI Link Page 6-91 Busying-Out and Restoring the MLX Module 6 In order to add or remove a CTI link, you must use maintenance procedures, normally reserved for Lucent Technologies technicians, to terminate service on the MLX 408 line/trunk and extension module or the MLX 008 extension module where the CTI link is being added or removed.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Adding a CTI Link Page 6-92 To busy-out and then restore the MLX module, follow the steps below: 1. Use one of the following procedures. Note that you select the 0DLQWHQDQFH option from the Main menu, not the System Programming menu. Console Procedure To busy-out a module: Menu→0DLQWHQDQFH →6ORW→Dial slot no.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Removing a CTI Link o o o Page 6-93 extension, use the main extension number (for example, extension 12 in a 2-digit numbering plan), not the adjunct extension number (for example, extension 712 in a 2-digit plan). Follow the procedure in the preceding topic, “Busying-Out and Restoring the MLX Module,” to restore service on the module where the CTI link is located.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 6 Managing the System Removing a CTI Link o o o o Page 6-94 Program the change(s), following the appropriate instructions for “Auxiliary Equipment” in System Programming, Chapter 4, or the appropriate summary programming instructions below. Follow the procedure outlined in “Busying-Out and Restoring the MLX Module” on page 6–91 to restore service on the module where the CTI link was located.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More Guides Page 7-1 Learning More 7 7 This chapter provides descriptions of the system manuals and a quick information-finder to help you locate what you need in the system reference guides. NOTE: Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More Guides Page 7-2 ■ System Reference Guides. Designed to help system managers and Lucent Technologies personnel in planning, programming, and managing the system. These references provide detailed information about system components, features, and capabilities, as well as procedures for programming all aspects of the system. ■ Special Reference Guide. For Release 6.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More Guides Issue 1 February 1998 Page 7-3 components, contact your Lucent Technologies representative. For general information about applications, disregard the Equipment and Operations Reference and consult the Feature Reference instead. For ordering information, contact your Lucent Technologies representative.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More Guides Table 7–1. Page 7-4 System Reference Guides Overview Guide Description Contents Overview Feature Reference Provides detailed descriptions, in alphabetical order, of each system feature and some system components. Also includes summary information about applications. Encyclopedia style; each feature description is a separate entry.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More Guides Page 7-5 NOTE: We urge you to complete the Feedback Form and send in your comments. The writers at Lucent Technologies need your suggestions. ■ Main Table of Contents. A list of the chapters and their primary topics, a list of figures, and a list of tables. (Use the tabs to get to chapters quickly.) ■ Glossary.
MERLIN LEGEND Communications System Release 6.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Issue 1 February 1998 Learning More Guides Page 7-7 ■ System Programming. If applicable, summarizes the system programming procedure(s) that control the feature. ■ Maximum(s). If applicable, tells you what maximum numbers apply to the feature. ■ Factory Setting(s). Shows you the default programming, that is, how the system sets the feature when no one programs it.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More Guides Page 7-8 ■ A description of the special characters used in dialing sequences for numbers dialed automatically, for example, with the Auto Dial feature. Tells you what these characters are and how to insert them on MLX, analog multiline, and single-line telephones.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Issue 1 February 1998 Learning More Guides Page 7-9 Contents and Organization 7 System Programming is organized into the following chapters: ■ Programming Basics (Chapter 1). Provides an introduction to programming and idle states, and general information about using the guide. ■ Programming with SPM (Chapter 2).
MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More Guides Page 7-11 User and Operator Guides 7 Most of the user and operator guides share a common format and are intended for standalone use with a certain telephone or operator console. In other words, an operator who has an MLX Direct-Line Console (DLC) requires only the operator guide for that console and does not need to refer to the user’s guide as well.
MERLIN LEGEND Communications System Release 6.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More System Guides Information Finder Calling Supervisor’s Guide and Data/Video Reference Page 7-13 7 These two user guides, which you must order separately, differ from the guides described above in the following respects: ■ Neither is a standalone guide, and both must be used in conjunction with the guide for the telephone or console at the extension.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More System Guides Information Finder Table 7–2. Page 7-14 Information Finder: Features To learn about. . . Check this guide. . .
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More System Guides Information Finder Table 7–2. Page 7-15 Continued To learn about. . . Check this guide. . .
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Issue 1 February 1998 Learning More System Guides Information Finder Table 7–2. Page 7-16 Continued To learn about. . . Check this guide. . . Maintenance and Troubleshooting (continued) Changing Recall timer when the switchhook, Recall, or Flash buttons are disconnecting callers System Programming, Chapter 4 Feature Reference. See “Recall/Timed Flash.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More System Guides Information Finder Table 7–3. Page 7-17 Information Finder: Programming To learn about. . . Check this guide. . .
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Learning More System Guides Information Finder Table 7–3. Page 7-18 Continued To learn about. . . Check this guide. . .
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Issue 1 February 1998 Learning More System Guides Information Finder Table 7–3. Page 7-19 Continued To learn about. . . Check this guide. . .
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Issue 1 February 1998 Learning More System Guides Information Finder Table 7–3. Page 7-20 Continued To learn about. . . Check this guide. . .
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Issue 1 February 1998 Learning More System Guides Information Finder Table 7–3. Page 7-21 Continued To learn about. . . Check this guide. . .
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 7 Issue 1 February 1998 Learning More System Guides Information Finder Table 7–3. Page 7-22 Continued To learn about. . . Check this guide. . . Lines and Trunks (continued) Setting up Remote Access trunks Changing Automatic Route Selection (ARS) Facility Restriction Levels for lines/trunks Changing settings for DID or tie lines Assigning trunks to pools Feature Reference. See “Remote Access.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Page 8-1 Troubleshooting the System 8 8 This chapter provides procedures for solving the most common problems that you may encounter with the system. You may be able to resolve a problem quickly and easily by following the appropriate steps in this chapter. NOTES: 1. See the Data/Video Reference for information about troubleshooting data and video communications. 2.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System All Phones Are Dead (No Dial Tone or Lights) ! Page 8-2 CAUTION: If you must check something on the control unit, proceed with caution. Avoid standing on a box or chair to reach the unit if it is installed out of easy reach. If you do not have a stable ladder or other proper equipment, do not proceed; wait for the Lucent Technologies technician. NOTES: 1.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Some Phones Are Dead (No Dial Tone or Lights) Page 8-3 What to do: Test the outlet by plugging in an appliance that you know is working, for example, a lamp or radio. ■ If the appliance does not work, the outlet is faulty. If possible, plug the control unit into a different outlet. Check the circuit breaker or call an electrician.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Some Phones Are Dead (No Dial Tone or Lights) Issue 1 February 1998 Page 8-4 NOTE: The following procedure may help Lucent Technologies Helpline technicians analyze your problem. However, you should not perform this procedure unless you have experience removing the control unit cover and working with control unit extension jacks.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Difficulty Making Outside Calls Page 8-5 NOTE: The following procedure may help Lucent Technologies Helpline technicians analyze your problem. However, you should not perform this procedure unless you have experience removing the control unit cover and working with control unit extension jacks.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Issue 1 February 1998 Troubleshooting the System Difficulty Making Outside Calls Page 8-6 What to do: Use system programming to check the extension’s calling restrictions, if any (see Chapter 3 in System Programming). If the extension is tollor outward-restricted, change it to unrestricted, if appropriate. Try again to make an outside call from the extension.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Issue 1 February 1998 Troubleshooting the System Difficulty Making Outside Calls Page 8-7 What to do: Use system programming to check whether a Disallowed List is assigned to the extension (see Chapter 3 in System Programming). ■ If a Disallowed List is assigned to the extension, remove it if appropriate. Try again to make an outside call. If you can, you have solved the problem. If you cannot, go to Possible Cause 5.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Phone Does Not Ring ■ Page 8-8 If the light is flashing or on, then the extension is restricted from making outside calls. To change the Extension Status to 0 and remove restrictions, press the Feature button and dial followed by the DSS button for the extension.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Phone Does Not Ring ■ Issue 1 February 1998 Page 8-9 If the green light is not on, then Do Not Disturb is not turned on; go to Possible Cause 3. Possible Cause 3: The Forward feature is turned on. What to do: Turn off the Forward feature.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Phone Does Not Ring Issue 1 February 1998 Page 8-10 ■ If the Ringing Options setting is No Ring or Delay Ring, change the setting to Immediate if appropriate. From another extension, dial the extension where the problem is. If the phone now rings, you have solved the problem. If not, go to Possible Cause 5. ■ If the Ringing Options setting is Immediate, go to Possible Cause 5.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System DLC Console Not Ringing for Incoming Calls ■ Page 8-11 If the telephone still does not work, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). DLC Console Not Ringing for Incoming Calls 8 Possible Cause 1: The Do Not Disturb feature is turned on.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System QCC Console Not Ringing for Incoming Calls QCC Console Not Ringing for Incoming Calls Page 8-12 8 Possible Cause 1: The lines are not assigned to the QCC queue. What to do: Use system programming to assign the lines to the QCC queue (see “QCC Operator to Receive Calls” in the “Lines and Trunks” section of Chapter 4, System Programming).
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Single-Line Phones Ring Back after Completed Call Page 8-13 assigned for that group has Night Service turned on; other QCCs need not have Night Service turned on. ■ If the green light is on at all QCCs in the system, then Night Service is turned on. Press the button to deactivate the feature and to turn the light off.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Cannot Transfer Call after Answer on an Outside Line Page 8-14 What to do: Instruct the user to always replace the handset carefully for at least one to two seconds between calls. If the problem is not resolved, go to Possible Cause 2. Possible Cause 2: The telephone may be defective.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Night Service Not Working ■ Page 8-15 If the replacement telephone cannot transfer a call, there may be a problem with the system wiring or the control unit. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). Night Service Not Working 8 NOTES: 1.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Night Service Not Working Issue 1 February 1998 Page 8-16 Possible Cause 3: The Night Service button may be programmed incorrectly at one or more DLCs.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Calls Not Going to Voice Mail Calls Not Going to Voice Mail Page 8-17 8 For calls to go to voice mail, the extension must be part of a coverage group, the coverage group must have a receiver, and the receiver must be the voice mail calling group. A quick way to check this is to check the planning forms for Group Coverage and group calling.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Calls Not Going to Voice Mail Issue 1 February 1998 Page 8-18 What to do: Check the Night Service button lights at each operator console to see whether Night Service is off (buttons are not lit). Use system programming to find out whether Night Service with Coverage Control is enabled.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Callers Getting Incorrect Response from Voice Mail ■ Page 8-19 If the power light is on and voice mail works for other extensions, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Calls Not Going to Coverage Calls Not Going to Coverage Page 8-20 8 Possible Cause 1: An Individual Coverage receiver may not be assigned. What to do: At the extension that is to receive calls, program a Cover button for the sender’s extension. If a Cover button is programmed, go to Possible Cause 2.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Trouble Hearing Called Party Trouble Hearing Called Party Page 8-21 8 Possible Cause 1: If a speakerphone is being used, there may be environmental factors that affect the performance of the speaker or microphone (for example, too much background noise). What to do: Eliminate the background noise or other interference.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Reminder Messages Received with the Wrong Time Page 8-22 What to do: Use centralized telephone programming to check the programming for the phone’s buttons. ■ If the programming is incorrect, reprogram it. Try to use a programmed button. If the button works, you have solved the problem. If not, go to Possible Cause 2.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Recall/Switchhook Does Not Work Recall/Switchhook Does Not Work Page 8-23 8 When this problem occurs, pressing the Recall button or switchhook disconnects the call or fails to return dial tone. NOTE: If the telephone is an MLX or analog multiline telephone, pressing the switchhook disconnects the call.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Calling Group Members Not Receiving Calls Page 8-24 ■ If the problem is resolved on the replacement telephone, then replace it with the original telephone and check again. If the problem persists on the original telephone, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Calls Not Receiving Screen Pop Page 8-25 Possible Cause 3: In a Release 6.0 or later system, the queue control setting may be too low, so that callers are receiving a busy signal. What to do: Consult System Programming, Chapter 3, to set the queue control value to a higher number.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Issue 1 February 1998 Troubleshooting the System Calls Not Receiving Screen Pop Page 8-26 What to do: Check the system planning form for the extension. Then do one of the following: ■ If the extension includes an analog multiline BIS or MLX telephone and is not assigned as a PassageWay Telephony Services client extension, this is most likely the cause of the problem.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Calling Group Overflow Calls Not Receiving Screen Pop Calling Group Overflow Calls Not Receiving Screen Pop Page 8-27 8 In Release 5.0 and later systems with a CTI Link (Hybrid/PBX mode only), screen pop of caller information occurs when a call arrives at an SA button of a calling group member or overflow calling group member.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Secondary Announcements Not Playing as Programmed Page 8-28 Consult the Feature Reference and System Programming as you troubleshoot announcement delays. To analyze a problem with secondary announcements, follow these preliminary steps: 1. The Calls In Queue Alarm Threshold setting should determine when an alarm is signalled. Set the overflow threshold time to 0. 2.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Issue 1 February 1998 Troubleshooting the System Secondary Announcements Not Playing as Programmed Page 8-29 What to do: Check the number of callers waiting when the alarm goes off, as well as the delay interval and the length of the secondary announcement.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 8 Troubleshooting the System Other or Unresolved Problems Page 8-30 What to do: Depending upon your customer needs, do one of the following to make more TTRs available: ■ Shorten the length of the primary delay announcement that includes the prompt to dial #. ■ Decrease the number of primary delay announcement devices. ■ Provide more TTRs for the calling group.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Support Telephone Number Page A-1 Customer Support Information 1 Support Telephone Number 1 A In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline or your Lucent Technologies representative.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Canadian Department of Communications (DOC) Interference Information Canadian Department of Communications (DOC) Interference Information Page A-2 1 This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Installation and Operational Procedures Page A-3 If there are no directly terminated trunks, or if the only directly terminated facilities are personal lines, report the number AS5USA-65646-PF-E. The REN (Ringer Equivalence Number) for all three systems is 1.5A.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 A Customer Support Information Installation and Operational Procedures Page A-4 ■ Repair Instructions. If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used and that it be disconnected from the network until the problem has been corrected.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information DOC Notification and Repair Information Page A-5 Allowing this equipment to be operated in such a manner as not to provide proper answer supervision signaling is in violation of Part 68 rules. New Network Area and Exchange Codes.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 A Customer Support Information Renseignements sur la notification du ministère des Communications du Canada ! Page A-6 CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority or electrician, as appropriate.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 A Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-7 canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est particuliérement importante dans les régions rurales.
TELEPHONE EQUIPMENT Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère Communications du Canada. This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference reguations of the Canadian Department of Communications.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Security of Your System: Preventing Toll Fraud Security of Your System: Preventing Toll Fraud Page A-9 1 As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Toll Fraud Prevention Page A-10 To minimize the risk of unauthorized access to your communications system: ■ Use an unpublished Remote Access number. ■ Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Toll Fraud Prevention Physical Security, Social Engineering, and General Security Measures Page A-11 1 Criminals called hackers may attempt to gain unauthorized access to your communications system and voice messaging system in order to use the system features.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Toll Fraud Prevention Page A-12 ■ Any time a call appears to be suspicious, call the Lucent Technologies BCS Fraud Intervention Center at 1 800 628-2888 (fraud intervention for System 25, PARTNER® and MERLIN systems).
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 A Customer Support Information Toll Fraud Prevention Page A-13 ■ FRL 3 for restriction to domestic long-distance (excluding area code 809 for the Dominican Republic as this is part of the North American Numbering Plan, unless 809 is required) ■ RL 4 for international calling In Release 3.1 and later systems, default local and default toll tables are factory-assigned an FRL of 2.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Toll Fraud Prevention ■ Page A-14 All voice messaging system users must use secure passwords known only to the user.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Toll Fraud Prevention Page A-15 NOTE: In most cases these are loop-start lines/trunks without reliable disconnect. The local telephone company must be involved in order to change the facilities used for RCF to ground start lines/trunks. Usually a charge applies for this change.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Other Security Hints Page A-16 Communications System Release 3.0 permits a barrier code of up to 11 digits, systems prior to Release 3.0 permit barrier codes of up to only four digits. If Remote Access is used, an upgrade to MERLIN LEGEND Communications System Release 3.0 is encouraged to take advantage of the longer barrier code.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Other Security Hints Page A-17 ■ Never distribute the office telephone directory to anyone outside the company; be careful when discarding it (shred the directory). ■ Never accept collect telephone calls. ■ Never discuss your telephone system’s numbering plan with anyone outside the company.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Other Security Hints Establishing a Policy Page A-18 1 As a safeguard against toll fraud, follow these guidelines for your MERLIN LEGEND Communications System and voice messaging system: ■ Change passwords frequently (at least quarterly). Changing passwords routinely on a specific date (such as the first of the month) helps users to remember to do so.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Other Security Hints Choosing Passwords Page A-19 1 Passwords should be the maximum length allowed by the system.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Limited Warranty and Limitation of Liability Page A-20 Lists and Facility Restrictions Levels, as appropriate, to minimize the possibility of toll fraud.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 A Customer Support Information Remote Administration and Maintenance Page A-21 EXCEPT AS SPECIFICALLY SET FORTH ABOVE, LUCENT TECHNOLOGIES, ITS AFFILIATES, SUPPLIERS, AND AUTHORIZED RESELLERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 A Customer Support Information Remote Administration and Maintenance Page A-22 Under applicable tariffs, you will be responsible for payment of toll charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 B About Telecommunications Page B-1 About Telecommunications 2 B Many of the terms and concepts involved in telephone communications have been in use since Alexander Graham Bell made the first phone call in 1876. Because understanding them will help you to understand how the system works, this section contains a brief history and description of telephone communications.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 B About Telecommunications Telephone Extension Equipment Telephone Extension Equipment Page B-2 2 Telephone extension equipment is the user’s gateway to the global communications network and an array of services.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 B About Telecommunications Transmission Facilities Page B-3 Identifying which telephone to ring (that is, supplying the identity of the called party) was communicated verbally from the caller to the operator when human operators handled call connections. After automatic switches were in place, telephone numbers were assigned to telephone service subscribers.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 B About Telecommunications Transmission Facilities Page B-4 A problem encountered, however, with many wire pairs running parallel to each other is crosstalk, that is, the leaking of the electric signal from one pair to another so that you can hear noise or intelligible speech. ■ Coaxial Cable. Consists of a number of one-way voice circuits.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 B About Telecommunications Switching Equipment Page B-5 As noted earlier in this guide, the differentiation between the terms line and trunk has blurred and the two terms are now often used interchangeably. The services provided by channels can greatly enhance a company’s effectiveness and efficiency.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 B About Telecommunications Switching Equipment Page B-6 Three basic types of technology have been used in switching: ■ Manually-Operated Switching. Human operators made the connections of circuits by placing plug-ended wires into jacks on a switchboard.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 B About Telecommunications Switching Equipment Page B-7 It was, therefore, a natural progression to the idea of using a computer, with its inherent programmable flexibility, to control the operation of the switching network that resulted in the new generation of switching technology called an electronic switching system (ESS). The No1.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 B About Telecommunications Signaling Page B-8 ■ Tandem Switching between COs. As growth continued, special SOs, called tandem offices, were developed to function as intermediaries and handle the switching of calls over trunks between COs. This is referred to as the public tandem network and is the second level in the hierarchy. ■ Toll Switching between Cities.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 B About Telecommunications Signaling Page B-9 If the call was between switching offices, the two operators completed the steps of the process. Thus, the functions of signaling are: ■ Alerting for a request for service ■ Transmitting the address information (the telephone number) of the called party.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 B About Telecommunications Signaling Page B-10 alternating current (AC), a different kind of frequency is used. In 1976, AT&T introduced a new interoffice signaling scheme called common channel interoffice signaling (CCIS) in which a separate circuit between the offices is dedicated to digital signaling transmissions between the computers that control the switches.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 C System Capacities Page C-1 System Capacities 3 C This appendix provides some information about the hardware and software capacities for the system. Environmental requirements for the control unit and power and grounding requirements are contained in the Equipment and Operations Reference. You can configure the system as a standalone unit or as part of a private network.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 C System Capacities Page C-2 the equipment (for example, a fax or an answering machine) connected to the MFM. Similarly, although the 100D module has only one jack, it can serve up to 24 endpoints (emulated, T1 digital, or PRI facilities). Thus, you can configure the system to connect up to 80 lines/trunks and 255 extension endpoints, a total of 335 endpoints.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 C System Capacities Page C-3 Table C–1.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 C System Capacities Page C-4 Table C–1.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 C System Capacities Page C-5 Table C–1.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 C System Capacities Page C-6 Table C–1.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 C System Capacities Page C-7 Delay announcements per group. In Release 5.0 and later systems, a group can have 10 primary delay announcements and one secondary delay announcement. Coverage Groups Senders per group. QCCs cannot be senders. CTI (Computer Telephony Integration) Link (Release 5.0 and later systems) Extensions per link. Determined by types of telephones used.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 C System Capacities Page C-8 Telephones (not achievable simultaneously) Analog multiline without Voice Announce to Busy 17 slots for each of 8 ports per board MLX-20L RAM limit and the total includes the MLX-20L telephone used for system programming Power-failure transfer One for each four LS/GS trunk jacks. Traffic (hundred call seconds/hr/system) Assumes 20 percent internal traffic.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 D System Planning Forms Page D-1 System Planning Forms 4 D This appendix contains a table that lists each system planning form. The forms are in numerical order and organized according to planning purpose as shown in Table D–1. Information about filling in the forms is contained in System Planning. Also included in this list is the Employee Communications Survey form.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 D System Planning Forms Page D-2 Table 4–1. Continued Used for Planning Incoming Line/Trunk Connections Form No.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 D System Planning Forms Page D-3 Table 4–1. Continued Used for Planning Features for Systemwide Use Form No.
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Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 E Removing/Reinstalling the Control Unit Cover Page E-1 Removing/Reinstalling the Control Unit Cover 5 E This appendix provides instructions for removing the control unit housing, and for reinstalling it. NOTE: Use these instructions only as directed by a Lucent Technologies representative.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 E Removing/Reinstalling the Control Unit Cover Removing the Control Unit Housing Page E-2 Removing the Control Unit Housing 5 To remove the control unit housing, see Figure E–1. MERLIN II and MERLIN LEGEND 2.1 and later Communications System 2 1 MERLIN LEGEND 2.0 and earlier Communications System Housing 1 2 Clip Housing Figure E–1.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 E Removing/Reinstalling the Control Unit Cover Installing the Control Unit Housing Page E-3 Top cover Empty module Figure E–2.
Issue 1 February 1998 MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 E Removing/Reinstalling the Control Unit Cover Installing the Control Unit Housing Page E-4 5 Installing the Front Cover To install the front cover, see Figure E–3 and follow these steps: 1. Hook the top of the front cover into the top cover. 2. Push down on the bottom of the front cover until it locks securely on the base of the wire manager on the modules.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-1 5 Glossary Glossary Italics Italics GL The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary. The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-2 AMI (alternate mark inversion) Line coding format in which a binary one is represented by a positive or negative pulse, a binary zero is represented by no line signal, and subsequent binary ones must alternate in polarity; otherwise, a bipolar violation occurs. AMI is used in the DS1 interface. Analog data station See modem data station.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-3 Automated Attendant IS II/III, MERLIN LEGEND MAIL, and Lucent Technologies Attendant application that automatically answers incoming calls with a recorded announcement and directs callers to a department, an extension, or the system operator. Automated Document Delivery System See ADDS.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-4 baud rate Strictly speaking, a measurement of transmission speed equal to the number of signal level changes per second. In practice, often used synonymously with bit rate and bps.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-5 BRI (Basic Rate Interface) A standard protocol for accessing Integrated Service Digital Network (ISDN) services. broadband Transmission path having a bandwidth greater than a voice-grade channel.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-6 centralized telephone programming Programming of features on individual telephones; performed at a central location by the system manager. See also system programming and extension programming. central office See CO. Centrex Set of system features to which a user can subscribe on telephone trunks from the local telephone company.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-7 codec (coder-decoder) Device used to convert analog signals such as speech, music, or television to digital form for transmission over a digital medium and back to the original analog form.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-8 CSU (channel service unit) Equipment used on customer premises to provide DS1 facility terminations and signaling compatibility. CTI link (Computer Telephony Integration) link. A hardware/software feature that is part of the PassageWay Telephony Services application.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-9 D-channel (Data-channel) 16- or 64-kbps channel that carries signaling information or data on a PRI or BRI. dedicated feature buttons The imprinted feature buttons on a telephone: Conf or Conference, Drop, Feature, HFAI (Hands Free Answer on Intercom), Hold, Message, Mute or Microphone, Recall, Speakerphone or Spkrphone, and Transfer.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-10 Digital Signal 1 See DS1. digital subscriber line See DSL. digital switch element See DSE. digital transmission Mode of transmission in which the information to be transmitted is first converted to digital form and then transmitted as a serial stream of pulses. See also analog transmission.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-11 DSL (Digital Subscriber Line) A Digital Subscriber Line provides full-duplex service on a single twisted metallic pair (2-wire) at a rate sufficient to support ISDN Basic Rate Access. DSS (Direct Station Selector) 60-button adjunct that enhances the call-handling capabilities of an MLX-20L or MLX-28D telephone used as an operator console.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-12 extended superframe format See ESF. extension An endpoint on the internal side of the communications system. An extension can be a telephone with or without an adjunct. Also called “station.” See also data workstation. extension jack An analog, digital, or tip/ring physical interface on a module in the control unit for connecting a telephone or other device to the system.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-13 forced idle Condition of the system during certain programming or maintenance procedures; system prevents initiation of new calls. foreign exchange See FX. Fractional-T1 A digital transmission facility consisting of at least one, and fewer than 24 DS0 channels using robbed-bit signaling and connecting a PBX and a central office or toll office.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-14 H Hands Free Answer on Intercom See HFAI. hands-free unit See HFU. headset Lightweight earpiece and microphone used for hands-free telephone operation. HFAI (Hands Free Answer on Intercom) Feature that allows a user to answer a voice-announced call.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-15 Integrated Administration Capability of IS III that simplifies the programming of common information for the system, AUDIX Voice Power, and, if it is also installed, Fax Attendant System. Integrated Services Digital Network See ISDN. Integrated Solution II/III See IS II/III.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-16 ISDN terminal adapter data station A type of data station that includes an ISDN terminal adapter as its DCE. It may also include an MLX telephone for simultaneous voice and data (ISDN terminal adapter data-only station). These data stations connect to MLX extension jack modules for digital transmission of data over a DS1 facility.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-17 line/trunk jack Physical interface on a module in the control unit for connecting an outside line/trunk to the communications system. Also called “trunk jack.” line/trunk and extension module Module on which the jacks for connecting central office lines/trunks and/or the jacks for connecting the extensions are located.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-18 MFM (Multi-Function Module) Adapter that has a tip/ring mode for answering machines, modems, fax machines, and tip/ring alerts, and an SAA mode for -48 VDC alerts. It is installed inside an MLX telephone and is used to connect optional equipment to the telephone. The optional equipment and the telephone operate simultaneously and independently.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-19 module Circuit pack in the control unit that provides the physical jacks for connection of telephones and/or outside lines/trunks to the communications system. In the name of a module, the first digit indicates the number of line/trunk jacks it contains; the last digit indicates the number of extension jacks it contains.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-20 non-satellite system In a private network, a communications system that is directly connected to and located more than 200 miles from the local system. off-hook Telephone is said to be off-hook when the user has lifted the handset, pressed the Speakerphone button to turn on the speakerphone, or used a headset to connect to the communications system or the telephone network.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-21 peripheral system In a private network, a system that does not connect to more than one other system, sometimes called an “end node.” personal line Central office line/trunk that terminates directly at one or more extensions. In Hybrid/PBX mode , a personal line cannot be part of a line/trunk pool. Also called “DFT” (direct facility termination).
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-22 private network trunks The facilities that connect communications systems in a private network. See also tandem tie trunks and tandem PRI trunks. processor module Module in the second slot of the control unit (Slot 0, to the right of the power supply module). Includes the software and memory that runs the system.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-23 restricted data channel Restricted data channels do not allow the transmission of occurrences of more than seven contiguous zero bits. See also unrestricted data channel. ring generator Circuit pack added to the power supply that generates a high-voltage, 20–30 Hz signal to ring a telephone.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-24 single-line telephone Industry-standard touch-tone or rotary-dial telephone that handles one call at a time and is connected to the system via an extension jack on a 012, 016, or 008 OPT module. slot Position in a carrier for a module; numbered from 0. SMDR (Station Message Detail Recording) Feature that captures usage information on incoming and outgoing calls.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-25 system acceptance test Test of all trunks, telephones, data terminals, and features after installation to ensure that they are working correctly. System Access buttons See SA buttons. system date and time Date and time that appear on MLX display telephones and SMDR reports.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-26 TAPI Telephony Application Programming Interface. An application programming interface that allows computer telephony applications to be used. TAPI is not yet supported by the MERLIN LEGEND Communications System. See also TAPI, CTI telephone power supply unit Equipment that provides power to an individual telephone. terminal adapter See ISDN terminal adapter.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-27 unambiguous numbering The practice of numbering of extension ranges, remote access codes, or other system components to avoid routing conflicts in network or local calling. For example, Extension 441 is unique when compared to Extension 4410.
MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Issue 1 February 1998 Glossary Page GL-28 voice mail Application that allows users to send messages to other system extensions, forward messages received with comments, and reply to messages. voice messaging interface See VMI. WATS (Wide Area Telecommunications Service) Service that allows calls to certain areas for a flat-rate charge based on expected usage.
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