Telephone User Manual

ManualsBrandsLucent Technologies ManualsMonitorMERLIN LEGEND MDW 9010

Paging Group/Page All No.

Called Party Code Called Party Code

01 13

02 14

03 15

04 16

05 17

06 18

07 19

08 20

09 21

PAGING NUMBERS

PERSONAL SPEED DIAL CODES

Loudspeaker Paging No.

Line

Zone:

COVERAGE/PICKUP/CALLING GROUPS

Group Name No. Group Name No.

Feature Codes

Account Code 82 + code +

Authorization Code 80 + code +

Callback 55

Callback Cancel ✻ 55

Call Waiting

pick up call waiting call

■

Camp-On 57

Direct Voice Mail 56 + extension

Follow Me 34 + extension

Forward

inside 33 + extension

outside 33 + dial-out code

+ number +

Forward and Follow Me

cancel from all

extensions

■

✻ 34 ✻

cancel from one

extension

■

✻ 34 + extension

cancel from your phone 33 + your extension

Last Number Dial 84

Messaging

cancel message

■

✻ 53 + extension

leave message 25

leave message without

calling

■

53 + extension

turn off Message light

manually 54

Paging loudspeaker 9 + line number

+ zone

Personal Speed Dial

■

code (01–24)

Pickup

group 88

inside 9 + extension

outside 9 + line number

Privacy

off ✻ 31

on 31

Reminders

set reminder 81 + time + 2 or 7

cancel reminder ✻ 81

System Speed Dial code (600–729)

■

Available only by using feature code.

Special Characters␣

Features that dial numbers automatically may need special characters to allow for correct dialing or

system response.

Press... See... Means...

Drop s Stop. Halts dialing sequence to allow for system response.

Hold p Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive pauses

allowed.

Conf f Flash. Sends switchhook flash. Must be first entry in sequence.

##End of Dialing. Used to signal end of dialing sequence or to separate grouped

digits.

Document #: 555-660-138

Comcode 108196171

Issue 1, February 1998

MERLIN LEGEND

Communications System

MDC and MDW

Telephones User’s Guide

Contents

Your MDC 9000 or MDW 9000/9010 Telephone ....................................................... 1

Describes the buttons and display

Understanding Your Telephone ......................................................................... 2

Line Button Types, Tones, Rings, Line Buttons, Using a Feature Button ..................... 3

Feature Finder .......................................................................................... 4–5

Use to choose the right feature for the activity you want to perform.

Headsets .................................................................................................... 6

Headpiece, Using Headsets

Call Handling ............................................................................................... 7

Making & Answering Calls, Conference, Hold, Transfer

Messaging ............................................................................................... 8–9

Leaving Messages, Receiving Messages........................................................... 8

Posting Messages, Signaling & Notify .............................................................. 9

Using Features ........................................................................................... 10

Feature Button, Feature Codes

Often-Used Features ................................................................................ 11–19

Account Codes, Authorization Codes ............................................................. 11

Auto Dial ............................................................................................... 12

Callback, Call Waiting .............................................................................. 13

Camp-On, Coverage, Direct Voice Mail ........................................................... 14

Do Not Disturb, Forward & Follow Me ............................................................ 15

Last Number Dial, Paging ........................................................................... 16

Park & Pickup, Personal Speed Dial .............................................................. 17

Pickup, Privacy, Recall ............................................................................. 18

Reminders, Saved Number Dial, System Speed Dial ............................................ 19

Troubleshooting ..................................................................................... 20–21

Solving Common Problems

Programming Buttons & Settings ................................................................. 22–23

Programming Buttons, Programming Settings, Special Characters ......................... 22

Programming Codes .................................................................................. 23

Pull-Out Card

Remove this and use it to keep track of speed dial codes, group numbers, and other .....

information about your phone and system.

Transtalk CoversR6 1/28/98, 11:00 AM1

Summary of content (28 pages)

PAGE 1
Feature Codes PAGING NUMBERS Paging Group/Page All No. Loudspeaker Paging No. Line Zone: Zone: Zone: Zone: Zone: Account Code Authorization Code Callback Callback Cancel Call Waiting pick up call waiting call ■ Camp-On Direct Voice Mail Follow Me Forward inside outside Zone: COVERAGE/PICKUP/CALLING GROUPS Group Name No. Group Name No.
PAGE 2
OFTEN-USED SYSTEM SPEED DIAL CODES Called Party Code Called Party Code Security Alert Your Responsibility for Your System’s Security␣ Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system.
PAGE 3
Your MDC 9000 or MDW 9000/9010 Telephone User Instructions Headset On/Off Button To Update Display: Press Status Press to turn the headset on and off. Two Loud Beeps means: Move Closer to Base Unit STAT/RANGE means: Move Closer to Base Unit -Handset Display- 1 (MDC 9000) A quick reference to most important cordless phone features. 7 Antenna Headset Jack (MDC 9000) For headset adapter cord.
PAGE 4
Understanding Your Telephone ␣ Line ␣ Tones␣ Button Types␣ See Line Buttons, p. 3, for the location and definition of line buttons on your handset. All Telephones Telephones with System Access (SA) Buttons NNN-XXXX Make/receive outside calls only. SA buttons give you access to inside or outside lines for making and/or receiving calls. To make an outside call on an SA button, first dial the dial-out code (usually 9) that your system manager supplies.
PAGE 5
␣Line Buttons␣ The lower buttons are programmed as shown below. 3,4, and 5 are programmable line buttons that you can program with features (p. 22). One may be programmed as a Feature button (p. 10) if you enter account codes (p. 11) during calls. 3 4 5 18 PSTAT ON MSG RANGE BATT ICOM/SA (R) ICOM/SA (V) DROP The Voice Announce setting should be turned off because the handset does not have a speaker function.
PAGE 6
Feature Finder This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 10) or programmed by following the instructions in Programming Buttons & Settings (p. 22). Calling If you want to ... Then Dial numbers with the touch of a button. See Auto Dial, p. 12. Program codes for numbers you dial often. See Personal Speed Dial, p. 17.
PAGE 7
Feature Finder Covering Calls If you want to ... Then Have a co-worker answer your calls. Answer all of a co-worker’s calls from your telephone. Stop your calls from being covered by others. See Coverage, p. 14, and Line Button Types, p. 2. Stop your outside calls from going to your company’s voice mail system (or send calls to voice mail). See Coverage, p. 14. Forward your calls to another telephone. Answer your calls from another extension. See Forward & Follow Me, p. 15.
PAGE 8
Headsets ␣Headpiece␣ Your Lucent Technologies cordless or wireless phone is equipped with a single-prong headset jack on the left, near the volume control switch (MDC 9000), or on the bottom, near the extension label (MDW 9000/9010). Your headset assists in call answering and provides hands-free operation. The headpiece provides sound in one ear. It has an adjustable headband and soft ear cushion. The noise-canceling microphone reduces background noise by up to 75%.
PAGE 9
Call Handling ␣Making & Answering Calls␣ First, review pp. 1–2 to find out about the buttons, tones, and rings on your telephone. If you have a headset, see p. 6. In this guide, instructions for using features may not include all the possible ways you can make a call. To make a call, press the On/Off button. A line button is automatically selected for you.
PAGE 10
Messaging Your phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display phone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and the Direct Voice Mail feature (p. 14), if available, or ask the system operator to take a message for the person.
PAGE 11
Messaging ␣Posting Messages␣ To program: See Programming Buttons & Settings, p. 22. To post messages, you must program a Posted Messages button. A posted message appears on the display of any inside caller who tries to reach you, as long as that person has a display phone.There may be as many as 20 messages available to you for posting. Message 1 is always DO NOT DISTURB *; 9 other messages, listed below, come with the system, but these can be changed by your system manager.
PAGE 12
Using Features There are two ways to activate a feature: • Directly, as explained below • By pressing a line button you programmed with the feature (see Programming Buttons & Settings, p. 22) ␣Feature Button␣ You do not need to program a Feature button unless you enter account codes (p. 11) during calls. See Using a Feature Button, p. 3. To program a line button to be used as your Feature button: 1. Label a button as Feature. 2. Turn the phone on and press the imprinted Feat button; then dial 00. 3.
PAGE 13
Often-Used Features ␣Account Codes␣ To program: See Programming Buttons & Settings, p. 22. In some companies, you enter an account code before or during a call, to indicate client billing information. You may be required to enter an account code for all outside calls, or an account code may be optional for incoming and outgoing calls. Check with your system manager for account code operation and account codes. You can program a button for this feature and label it Acct. See also Auto Dial, p.
PAGE 14
Often-Used Features ␣Auto Dial␣ This feature must be programmed on a line button; it dials an inside or outside number. There are two types of Auto Dial buttons, inside and outside. Use inside Auto Dial buttons to: • Dial other extensions or groups. • Page groups (see Paging, p. 16). Use outside Auto Dial buttons to: • Dial outside phone numbers (with dial-out codes but without account codes). • Enter account codes automatically (when programming, include the # at the end).
PAGE 15
Often-Used Features ␣Callback␣ To program: See Programming Buttons & Settings, p. 22. You can use Callback when an outside line or inside extension is busy. Your phone must have at least one SA button. Use Callback to reach: • Busy outside lines on Pool or SA buttons, when you dial the dial-out code and hear the fast busy signal • Busy extensions, when you dial and hear the busy signal To use Callback when you hear the busy (extension) or fast busy (outside line) signal: 1.
PAGE 16
Often-Used Features ␣Camp-On␣ To program: See Programming Buttons & Settings, p. 22. Use this feature to hold a call at a busy extension; the call rings when the extension is available. To camp on a busy extension so the call will ring at the extension when available: Turn the phone on and press the programmed Camp-On button, OR Press # or the programmed Feature button and dial 57. Note: Do not use Camp-On if your system is equipped with a voice mail system.
PAGE 17
Often-Used Features ␣Do Not Disturb␣ Must be programmed on a button. To program: See Programming Buttons & Settings, p. 22. This feature prevents calls from ringing at your extension, although outside calls still flash at line buttons. If you have coverage, your calls are covered. If you have a programmed Posted Messages button (p. 9), inside callers with display phones see Do Not Disturb when they attempt to call you. Otherwise, they hear a busy signal.
PAGE 18
Often-Used Features ␣Last Number Dial␣ To program: See Programming Buttons & Settings, p. 22. This feature automatically redials the last number you called. You should program Last Number Dial on a button. To use: 1. Turn the phone on and press the type of button used to place the first call (for example, ICOM or SA). 2. Press the Last Number Dial button you programmed, OR Press # or the programmed Feature button and dial 84. ␣Paging␣ To program: See Programming Buttons & Settings, p. 22.
PAGE 19
Often-Used Features ␣Park & Pickup␣ To program: See Programming Buttons & Settings, p. 22. Park puts a call on a special kind of hold so that it can be answered from any phone in the system. While a call is parked, use Paging to summon the co-worker who should answer. The person picks up the call using Pickup (p. 18) and dialing your extension. To use Park and Paging: 1. Park the call. • Press the Park button you programmed, OR • Press the Trans button, dial your extension, and press Trans again. 2.
PAGE 20
Often-Used Features ␣Pickup␣ Pickup lets you pick up calls that are not ringing at your phone. Using Pickup, you can answer a parked call (see Park & Pickup, p. 17), a call ringing at a specific extension, or a call ringing on a specific line. If you are part of a pickup group, you can pick up a call ringing anywhere in the group.
PAGE 21
Often-Used Features Reminders␣ To program: See Programming Buttons & Settings, p. 22. The Reminders feature allows you to set a time when your phone will ring like an alarm clock. Once your phone rings as an alarm, the reminder is canceled. You can set only one alarm at a time and it must be for the day you set it. To set a reminder: 1. Turn the phone on and press the Reminder Set button you have programmed, OR Press # or the programmed Feature button and dial 81. 2. Dial a 4-digit time from 0100 to 1259.
PAGE 22
Troubleshooting If you have a problem with your cordless or wireless phone, you may be able to solve it by following procedures listed here. Symptom Possible Cause Possible Solution RANGE indicator appears on the handset display. The handset is out of range of the base or radio module. Move closer to the base or radio module. No ring on an incoming call, or the handset makes hissing sounds†, or the handset beeps††.
PAGE 23
Troubleshooting Symptom Possible Cause Possible Solution Handset does not respond to repeated button presses. There was a recent occurrence of lightning or a power failure. Remove the battery from the handset for 10 seconds, then replace it††. Remove the handset from the base and then replace it for 10 seconds†. Unplug the line cord from the base for one minute, then reconnect it†. Check to see if the radio module is receiving power††.
PAGE 24
Programming Buttons & Settings If you use a feature often, you can program it onto a line button for easy access. If you use a feature occasionally, see Using Features p. 9. Some features, marked with ◆ on the Programming Codes list on the next page, must be programmed on a line button and can’t be activated by feature codes. Other features (marked with • on the Programming Codes list) are settings that affect the way your phone works.
PAGE 25
Programming Buttons & Settings Programming Codes Account Code Authorization Code Auto Dial♦ inside outside Callback automatic callback off•▲ automatic callback on•▲ selective callback cancel Callback Call Waiting• off on Camp-On Coverage Coverage inside on• Coverage inside off• Buttons for covering calls♦ Primary Cover Secondary Cover Group Cover Buttons for sending calls♦ Coverage Off Coverage VMS Off (outside calls only) Direct Voice Mail␣ Do Not Disturb♦␣ Forward Last Number Dial Messaging leave message
PAGE 26
OFTEN-USED SYSTEM SPEED DIAL CODES Called Party Code Called Party Code Security Alert Your Responsibility for Your System’s Security␣ Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system.
PAGE 27
Feature Codes PAGING NUMBERS Paging Group/Page All No. Loudspeaker Paging No. Line Zone: Zone: Zone: Zone: Zone: Account Code Authorization Code Callback Callback Cancel Call Waiting pick up call waiting call ■ Camp-On Direct Voice Mail Follow Me Forward inside outside Zone: COVERAGE/PICKUP/CALLING GROUPS Group Name No. Group Name No.
PAGE 28
Feature Codes PAGING NUMBERS Paging Group/Page All No. Loudspeaker Paging No. Line Zone: Zone: Zone: Zone: Zone: Account Code Authorization Code Callback Callback Cancel Call Waiting pick up call waiting call ■ Camp-On Direct Voice Mail Follow Me Forward inside outside Zone: COVERAGE/PICKUP/CALLING GROUPS Group Name No. Group Name No.