User manual

DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506

Issue 1

April 2000

Features and technical reference

1191Busy Verification

When you use Verify to check a valid trunk, the system checks the status of that

trunk. (Valid in this case means the trunk is translated with members and is not in

an out-of-service state.) Table 16

describes the process.

Table 15. Verification of an ACD Split, UCD Group, or DDC Group r

Split or Group

Member Status System Response Result

Available for an

incoming call

■ Generates priority ringing at

the member’s telephone

■ Processes the call as a

normal attendant-originated

call

■ Verification is complete.

■ Anyone can place a call to

the member’s telephone.

All activated Make

Busy

■ Generates reorder tone ■ Verification is denied.

Not available for

incoming calls

■ The system does not queue

the call even if a queue is

available.

■ Generates reorder tone

■ Verification is denied.