User manual

DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506

Issue 1

April 2000

Managing your attendant consoles

107Providing backup for an attendant

The Station screen appears.

5. In one of the Button Assignment fields, enter

atd-qcalls.

The atd-qcalls button provides the visual alerting for this telephone. When

this button is dark (idle state), there are no calls in the attendant queue.

When the button shows a steady light (busy state), there are calls in the

attendant queue. When button shows a flashing light (warning state), the

number of calls in the attendant queue exceeds the queue warning. The

backup-telephone user also hears an alerting signal every 10 seconds.

6. Press

ENTER to save changes.

Now you need to train the user how to interpret the backup alerting and give them

the Trunk Answer Any Station (TAAS) feature access code so that they can

answer the attendant calls.